3.2. .................................. 7

3.3. What does Required/Suggested Lead Time mean? ...................................................................... 7

3.4. Where can I add specific notes for the appointment staff? ......................................................... 7

3.5. What does it mean to merge listings? .......................................................................................... 7

3.6. How do I merge listings? ............................................................................................................... 8

3.7. Does the listing photo automatically appear in ShowingTime? Can I change it? ........................ 8

3.8. I have an older listing in my inventory, how do I remove/archive it? .......................................... 8

3.9. Are price change notifications sent to my past showing agents? ................................................ 8

3.10. How do I send an email notification about an upcoming open house to showing agents who

have shown my listing in the last 180 days? ................................................................................. 8

4. General Questions ........................................................................................................................ 9

4.1. What are the appointment center hours? .................................................................................... 9

4.2. When is the appointment center closed? ..................................................................................... 9

4.3. What time does the appointment center stop making calls to my sellers? ................................. 9

4.4. Is there a printable version of the Listing Worksheet form? ........................................................ 9

4.5. Is there a handout I can give to my sellers explaining the benefits of the ShowingTime

Appointment Center? ................................................................................................................... 9

4.6. I have an electronic lockbox, how do I enable ShowingTime to pull access details into my

reports? ......................................................................................................................................... 9

4.7. Why am I not receiving email notifications for my listings? ......................................................... 9

4.8. How do I create a new user for office administrators? .............................................................. 11

4.9. Do new agents in our office need to be added to our account or will they appear

automatically? ............................................................................................................................. 11

1. Profile

1.1. How do I change my phone number/email address in ShowingTime?

Open your Profile by clicking the Edit Profile button on the home page and then review the

first section labeled Profile Basics. You will be able edit phone numbers, phone types, add a

text message number, and your email address. These changes will be reflected on all your

current and future listings.

1.2. Where do I change my login(username and password) information?

In your Profile under the Login Information section, you are able to change your username

and password to anything you like.(passwords must be at least four characters)

1.3. Where can I upload a personal photo for my account?

After opening your Profile, in the upper left corner you will see the Add Photo button that

will allow you to upload a photo from your computer.

1.4. Where do I setup my notification preferences?

In your Profile, you have the ability to set up your notification preferences as a Listing and

Showing agent. You can be notified via Email, Text Message, and/or Phone Call. The

preferences you select will automatically be entered on all new listings that come into our

system.

1.5. Can I add a mass note to my listings?

Yes, you can add a note for the appointment staff or showing agents. At the top left of your

Profile, click Mass Add Listing Note, this will allow you to enter a note on listings with a

specific Appointment Type or all your listings.

1.6. How do I enable text message notifications for myself?

At the top of your Profile you will see the Profile Basics section, enter your mobile phone

number in the Text Message field. Then select your carrier in the drop down menu to the

right of your mobile number. Your carrier is your mobile provider, such as AT&T, Verizon,

Sprint, etc. Next, in the Listing Agent Preferences section of your Profile, select the

instances in which you would like to receive a text notification.(see image below)

2. Feedback

2.1. How do I manage my feedback?

To search and manage your feedback, first click the Feedback tab on the main menu, and

then click Manage Feedback. Now you will be able to search for feedback on a specific

listing or all feedback within a specific time range. In the results, you will find the showing

agent information, Appointment date/time, and the feedback history.

2.2. How do I customize my feedback template?

Begin by clicking on the Feedback tab in the left menu bar and then click Form Design &

Settings. From this page you can edit the text in the Feedback request emails sent to

showing agents, if you want new feedback sent only to you or to your seller as well, and the

questions asked in the request. You can change the default questions and answers, or

remove the default questions and add your customized new ones. (your changes will take

effect on any new request that is sent)

2.3. Will my changes to the feedback template take effect immediately for

all my outstanding requests?

Changes to the feedback template will take effect on appointments scheduled after the

template change was made. Any feedback requests that have already been sent, or are

scheduled to send, will contain your previous template.

2.4. Can I have feedback sent directly to my sellers when the showing agent

submits it?

Yes, you can have new feedback emailed to you and your seller at the same time when it is

submitted. To change this setting first click on the Feedback tab in the main menu, second

click on Form Design& Settings

dropdown to Publish Automatically. The new setting will take effect on new appointments

scheduled after the change was made.

2.5. Where can I find feedback requests from other agents on listings I have

shown?

Feedback requests can be viewed on your mobile device in the Notification Center, or in the

Feedback Requests section of the website. On the home page of the website find the lower

left section Feedback Requests. This will show you all the outstanding Feedback requests.

The first line in this section shows you the number of appointments requesting your

feedback. Click on the number and you see all the feedback requests awaiting your

response.

2.6.

Report?

By default, feedback is sent to the listing agent for review and then the agent can easily

forward the feedback to their seller(s) and also publish it to their report. You can change

your feedback settings so your sellers receive new feedback at the same time as the Listing

Agent and the feedback will (See FAQ 1.4

for steps to publish feedback automatically to sellers)

3. Listing Worksheet

3.1. How do I turn a listing the appointment center

will not manage it?

On the Listing Workshe

No. Changing this to No will notify out team not to schedule appointments on this listing

and our accounting department will know not to bill you for this listing.

3.2. Why do I need to add

Access details will allow the appointment center to inform the showing agent as to how they

gain access to the home. Adding alarm details will also help to avoid access issues. The

information in this section will be included in confirmation emails, texts, or calls sent to the

showing agent.

3.3. What does Required/Suggested Lead Time mean?

Required Lead Time refers to the absolute minimum amount of notice your seller/occupant

needs before all showings. The appointment center will not schedule a showing within the

required lead time.

Suggested Lead Time refers to the preferred amount of lead time before a showing. Showing

agents will be asked to accommodate the Suggested lead time, but will be able to schedule

an appointment within the suggested lead time.

3.4. Where can I add specific notes for the appointment staff?

special

instructions that could not be entered in a field on the Listing Worksheet for our team to

follow. For example, if you have a listing that cannot accommodate drive up showings, or

needs 30 minute showing blocks, this is the best place to input those instructions.

3.5. What does it mean to merge listings?

1. Merging allows you to combine two MLS IDs into one master record within ShowingTime.

For example, if you have a listing in your MLS as a sale and again as a rental, you can merge

the two listings so all the showing history is collected in under one listing ID.

3.6. How do I merge listings?

Step one: Identify the duplicate listings you would like to merge.

Merge in the listing menu

Step three: Search and select the listing you would like to merge, and then click Continue.

Step four: Choose the information you want to merge to your master listing. Please indicate

what information you want to display on the master record by clicking on the radio buttons

next to the appropriate information. Once completed, click the Merge button to complete

the process.

3.7. Does the listing photo automatically appear in ShowingTime? Can I

change it?

we are able to automatically pull in the primary listing photo. You can always

add/change the photo that appears in ShowingTime by opening the Listing Worksheet and

in the listing menu bar click Change Photo. Then choose any photo from your local

computer to upload.

3.8. I have an older listing in my inventory, how do I remove/archive it?

If you notice an older/sold/expired listing in your inventory, the best thing to do is to

Archive it. Archiving a listing saves it to our database so you always have access to it, but

removes it from your active inventory to reduce clutter. To archive a listing simply open

the listing and in the listing menu click the Archive button under the listing photo. You will

be asked if you are sure you want to archive this listing, click Yes, then the listing will be

removed from your active inventory within a few moments.

3.9. Are price change notifications sent to my past showing agents?

Yes, if you change the price of a listing, our system will automatically send an email

notification to the showing agents who have shown your listing in the last 180 days

informing them of the price adjustment.

3.10. How do I send an email notification about an upcoming open

house to showing agents who have shown my listing in the last 180

days?

Begin by opening the listing you would like to send the notification from. Then, click the

Send Notifications button in the listing menu under the listing photo. Next, you will see a

pop-up window that will allow you customize the message that is sent. You can choose to

send the notification to the agents who have shown your listing in the last 180 days, and/or

all the agents in your office. Then choose the type of notification: Price Adjustment or

Other. Finally, modify the text in the subject and body as you wish. The email notification

will be sent in a template that will display your company logo, a photo of the listing, your

message, and your contact details.

4. General Questions

4.1. What are the appointment center hours?

7AM CST 10PM CST Seven days a week!

4.2. When is the appointment center closed?

The Appointment Center is only closed on Christmas Day and Thanksgiving Day.

4.3. What time does the appointment center stop making calls to my sellers?

All outbound calls from the Appointment Center stop at 9pm your local time.

4.4. Is there a printable version of the Listing Worksheet form?

e Help and Training page under the Resources

.

4.5. Is there a handout I can give to my sellers explaining the benefits of the

ShowingTime Appointment Center?

the Resources

4.6. I have an electronic lockbox, how do I enable ShowingTime to pull

access details into my reports?

ShowingTime has the ability to generate one-day codes for Sentrilock and pull access details

from Supra into the Listing Activity Report. To enable, the office or agent needs to complete

an indemnification. How-to guides will walk your through the process for either electronic

lockbox. The how-to guides are located on the Help and Training Page, under the Help

Guides section.

4.7. Why am I not receiving email notifications for my listings?

The most common reasons why emails are not received are: 1.ShowingTime emails are

getting caught in your spam/junk filter. If this is the case, you can make the email address

callcenter@showingtime.com 2. Your email provider is blocking inbound emails from

ShowingTime. To add ShowingTime as a preferred sender, please find your email provider

in the list below and follow the appropriate steps.

Gmail:

Once signed into your gmail account: Click on gmail in the top left corner and select

contacts. Name the contact; first name:

Showing, Last name: Time, and for the email address enter

callcenter@showingtime.com. There is no save button so simply return to your

email. Next click the gear in the top right corner and go to settings. Under setting

click Filters then create a new filter. In the From field enter

callcenter@showingtime.com. Then click the Create filter with the search link in the

bottom right corner. Check the never send to spam check box and click create

filter.

Hotmail/Outlook webmail:

Under the section preventing junk email, click on safe and blocked

senders. First check the blocked senders list to make sure our domain address is not

on there. Any address with @showingtime.com should be removed. Next, go back

to the safe and blocked senders menu and click on safe senders. Add our email

address callcenter@showingtime.com to the safe senders list.

Yahoo/ATT:

Once signed in: Click the Contacts button on the left side of the screen, then click the

add contact button. Name the contact; first name: Showing, last name: Time, and for

the email address enter callcenter@showingtime.com. Click the save button. Next

click the options button in the top right corner and click more options. On the left

side click filters then create a filter button. Name the filter ShowingTime and in the

email address field enter callcenter@showingtime.com . In the drop down box at

the bottom make sure you select that the emails will be delivered to the inbox

folder. Click Save.

AOL:

Once signed in: On the upper right of the mail window click the address book

button. To add a new contact, click the New button. Name the contact; first name:

Showing, Last name: Time, and for the email address enter

callcenter@showingtime.com. Click the save button.

4.8. How do I create a new user for office administrators?

As an Office Manager/Staff role in the system you can add new staff to the roster. In the

main menu, click Our Agents and Staff then Add a User. Enter in the appropriate

information(First /Last name and email is required), select the Role, and select Yes for

Enable Login. Then click Save at the top of the screen. This will trigger an automatic email

to the new user at the email address you entered. The new user will then be able to access

4.9. Do new agents in our office need to be added to our account or will they

appear automatically?

As long as the agent is added under your office in the MLS, then they will automatically

appear in your ShowingTime roster. Once the new agent is in ShowingTime, an office

manager can enable the new user(simply check the Enable Logon box see image below)

which will trigger an automatic email to the new agent with their login information.