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Avaya AuraSolution for MidsizeEnterprise Description

Release 6.2.2Issue 3

June 2014


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mailto:[email protected]?subject=Avaya%20Aura%C2%AE%20Solution%20for%20Midsize%20Enterprise%20Description


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Contents

Chapter 1: Introduction...................................................................................................... 7Purpose..................................................................................................................................................... 7

Intended audience.................................................................................................................................... 7

Document changes since the last issue.................................................................................................... 7Related resources..................................................................................................................................... 8

Documentation................................................................................................................................. 8

Training............................................................................................................................................ 10

Viewing Avaya Mentor videos.......................................................................................................... 11

Support...................................................................................................................................................... 11

Chapter 2: Avaya AuraSolution for Midsize Enterprise overview............................... 13Midsize Enterprise Features..................................................................................................................... 13

High Availability................................................................................................................................ 15

Consolidated backup and restore..................................................................................................... 17

Services Virtual Machine.................................................................................................................. 17

Midsize Enterprise Release 6.2.2 features............................................................................................... 18

Topology................................................................................................................................................... 19

Components.............................................................................................................................................. 20

Caveats and limitations............................................................................................................................. 21

Chapter 3: Solution specifications.................................................................................... 23Reference configurations.......................................................................................................................... 23

Midsize Enterprise Capacities................................................................................................................... 23

Hardware and software options................................................................................................................ 24

Pre-staged servers........................................................................................................................... 24

Supported servers............................................................................................................................ 25

Server port assignments.................................................................................................................. 25

Midsize Enterprise Total disk usage................................................................................................. 25

Product interoperability..................................................................................................................... 26Supported endpoints........................................................................................................................ 27

Midsize Enterprise Upgrade and migration paths..................................................................................... 27

Glossary............................................................................................................................... 29

Index..................................................................................................................................... 31



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Chapter 1: Introduction

Purpose

This document describes the Avaya AuraSolution for Midsize Enterprise market solution from

a holistic perspective focusing on the strategic, enterprise, and functional views of the

architecture.

This document also includes a high-level description of each verified reference configuration

for the Avaya AuraSolution for Midsize Enterprise.

Intended audience

This document is intended for personnel who want a high-level description of how the Avaya

AuraSolution for Midsize Enterprise and related verified reference configurations meet

customer requirements.

The primary audience for this document is the Sales Engineer (Avaya and Business Partner).

Solution Architects and Implementation Engineers are a secondary audience for this

document.

Document changes since the last issue

The following changes were made to this document since the last issue:

Updated content.

Reorganized content.



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Related resources

Documentation

You can download documents from the Avaya Support website at http://support.avaya.com.For the latest information, see the Release Notes.

The following table lists the documents related to Midsize Enterprise.

Title Description Audience

Overview

Avaya Aura

Solution forMidsize Enterprise Description

Describes the Midsize Enterprise

solution from a functional view.

Includes a high-level description of

the solution as well as topology

diagrams, customer requirements,

and design considerations.

Sales engineers

Implementing

Administering Remote Access

and Alarming for Avaya Aura

Solution for Midsize Enterprise

Provides step-by-step instructions for

setting up the Secure Access Link

(SAL) to provide remote access and

alarming for Midsize Enterprise.

Implementation

engineers

Support

personnel

Implementing Avaya Aura


Provides the instructions for

configuring Avaya AuraSystem

Platform and installing the Midsize

Enterprise template on the HP

ProLiant DL360 G7 server.

Implementation

engineers

Support

personnel

Avaya AuraSolution for

Midsize Enterprise 6.2.2

Intelligent Workbook

Provides installation procedures and

a worksheet to record required

configuration information for installing

Midsize Enterprise. The Intelligent

Workbook is an Excel spreadsheet

that supplements Implementing

Avaya AuraSolution for Midsize

Enterprise .

Implementation

engineers

Support

personnel


Midsize Enterprise 6.2.2 with

Avaya Aura6.2 Feature Pack

3 Intelligent Workbook




Midsize Enterprisewith Avaya Aura

Implementation

engineers

Support

personnel

Introduction


mailto:[email protected]?subject=Avaya%20Aura%C2%AE%20Solution%20for%20Midsize%20Enterprise%20Descriptionhttp://support.avaya.com/


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6.2 Feature Pack 3 updates. The

Intelligent Workbook is an Excel

spreadsheet that supplements

Implementing Avaya AuraSolution

for Midsize Enterprise .


Midsize Enterprise 6.2.2 with

Avaya Aura6.2 Feature Pack

4 Intelligent Workbook




Midsize Enterprisewith Avaya Aura

6.2 Feature Pack 4 updates. The

Intelligent Workbook is an Excel

spreadsheet that supplements

Implementing Avaya AuraSolution

for Midsize Enterprise .

Implementation

engineers

Support

personnel

Implementing Secure Access

Link Gateway

Describes the procedures for

installing, configuring, and

administering Secure Access Linkgateway to provide remote access

and alarming capabilities.

Implementation

engineers

Support

personnel

Installing and Configuring

Avaya AuraSystem Platform

Provides the procedures for installing

Avaya AuraSystem Platform . Implementation

engineers

Support

personnel

Installing the HP ProLiant

DL360 G7 Server

Describes the procedure for installing

the HP ProLiant DL360 G7 server for

Midsize Enterprise.

Implementation

engineers

Support

personnel

Installing the HP ProLiant

DL360p G8 Server

Describes the procedure for installing

the HP ProLiant DL360p G8 server

for Midsize Enterprise.

Implementation

engineers

Support

personnel

Upgrading Avaya Aura


Describes the procedures for

upgrading Midsize Enterprise from a

previous release to the current

release.

Implementation

engineers

Support

personnel

Upgrading Midsize Business

Template to Avaya Aura


Describes the procedures forupgrading Midsize Business

Template to Midsize Enterprise.

Implementation

engineers

Support

personnel

Supporting

Related resources



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Maintaining and

troubleshooting Avaya Aura

Session Manager

Contains procedures to maintain and

troubleshoot problems with Avaya

AuraSession Manager. Describes

how to run tests, replace hardware,

set up and view SIP tracing, monitor

system components, and

troubleshoot errors and alarms.

Implementation

engineers

Support

personnel

Maintaining and

troubleshooting the HP

ProLiant DL360 G7 server

Contains the procedures to maintain

and troubleshoot problems with the

HP ProLiant DL360 G7 server.

Implementation

engineers

Support

personnel

Maintaining and

troubleshooting the HP

ProLiant DL360p G8 server

Contains the procedures to maintain

and troubleshoot problems with the

HP ProLiant DL360p G8 server.

Implementation

engineers

Support

personnel


Midsize Enterprise Release

6.2.2 Release Notes

Contains information regarding the

Midsize Enterprise template,

applications, known issues, patches,

and workarounds.

Sales engineers

Implementation

engineers

Support

personnel



6.2.2 with Avaya Aura6.2

Feature Pack 3 Release Notes


Midsize Enterprise template and


and workarounds for Release 6.2.2

with Avaya Aura

6.2 Feature Pack3.

Sales engineers

Implementation

engineers

Supportpersonnel



6.2.2 with Avaya Aura6.2

Feature Pack 4 Release Notes


Midsize Enterprise template and


and workarounds for Release 6.2.2

with Avaya Aura6.2 Feature Pack

4.

Sales engineers

Implementation

engineers

Support

personnel

TrainingThe following courses are available on the Avaya Learning website at www.avaya-

learning.com. After logging into the website, enter the course code or the course title in the

Searchfield and click Goto search for the course.

Introduction


mailto:[email protected]?subject=Avaya%20Aura%C2%AE%20Solution%20for%20Midsize%20Enterprise%20Descriptionhttp://www.avaya-learning.com/http://www.avaya-learning.com/


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Course code Course title

4U00051V Avaya AuraSolution for Midsize Enterprise Implementation

ASC01050OEN Avaya AuraSolution for Midsize Enterprise 6.x L1

ASC01051OEN Avaya AuraSolution for Midsize Enterprise 6.x L2

Viewing Avaya Mentor videos

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot

Avaya products.

About this task

Videos are available on the Avaya Support web site, listed under the video document type,and on the Avaya-run channel on YouTube.

To find videos on the Avaya Support web site, go to http://support.avaya.com, selectthe product name, and select the videoscheckbox to see a list of available videos.

To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/

AvayaMentorand perform one of the following actions:

- Enter a key word or key words in the Search Channel to search for a specific

product or topic.

- Scroll down Playlists, and click the name of a topic to see the available list of videos

posted on the site.

Note:

Videos are not available for all products.

Support

Visit the Avaya Support website at http://support.avaya.comfor the most up-to-datedocumentation, product notices, and knowledge articles. You can also search for releasenotes, downloads, and resolutions to issues. Use the online service request system to createa service request. Chat with live agents to get answers to questions, or request an agent toconnect you to a support team if an issue requires additional expertise.

Support

http://support.avaya.com/http://support.avaya.com/http://http//SUPPORT.AVAYA.COM/http://support.avaya.com/http://www.youtube.com/AvayaMentorhttp://www.youtube.com/AvayaMentorhttp://http//SUPPORT.AVAYA.COM/


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Introduction




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Chapter 2: Avaya AuraSolution for

Midsize Enterprise overview

Avaya AuraSolution for Midsize Enterprise is a SIP-based software foundation for mid-sized businesses.

Midsize Enterprise simplifies complex communication networks and delivers voice, video, messaging,

Web applications, and more to employees anywhere, anytime, on any device.

Midsize Enterprise provides a full suite of applications delivering traditional telephony (TDM), IP Telephony

(SIP, H.323), utility services (DHCP, HTTP), and full collaboration services (Video, Presence, and

Conferencing) with fewer servers and reduced deployment costs.

Midsize Enterprise serves as a vehicle for Avaya Business, Avaya Partners, and Avaya customers to test,

trial, deploy, and demonstrate the power of Avaya Aurawith a smaller footprint.

Avaya AuraSolution for Midsize Enterprise:

replaces large, separate server deployments.

integrates with existing communications systems.

provides a path for existing Midsize Business Template 5.2.1, Communication Manager 4.x, and

Communication Manager 3.x customers to migrate to Avaya Auraapplications.

increases employee satisfaction in work from home environments.

increases flexibility for employees to manage their work and home priorities easier.

is intended to be the single core server for a customer's enterprise with an optional High Availabilityserver. Midsize Enterprise does not support core survivability options for any of the applications.

Midsize Enterprise can be networked with other cores.

Avaya AuraSolution for Midsize Enterprise can be installed as:

a simplex solution.

a High Availability (HA) solution. The HA solution uses the Avaya AuraSystem Platform Fast Reboot

function.

Midsize Enterprise Features

Simplification

Midsize Enterprise combines voice, messaging, video, application enablement, presence,software media services, and full SIP capabilities. Midsize Enterprise hosts multiple Avaya

Auraapplications on a single server and simplifies application installation, administration, and



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ongoing management. Installing the Midsize Enterprise template on a single server is fasterthan installing the suite of applications separately. System configuration is streamlined throughthe use of pre-defined templates and pre-staged applications.

Lower costs

Midsize Enterprise:

reduces the time and cost associated with administration, maintenance, and applicationdeployment. The pre-configured solution can be installed quickly and easily in about onehour.

decreases IT overhead with fewer devices to manage. System maintenance andintegrated services for administrators (upgrades, backup/restore) requires 75% lesstime.

is less expensive to buy. 75% less hardware is required.

lowers carbon footprint. Virtualization uses 75% less power and cooling compared totraditional deployments.

SIP trunking can reduce telecommunication expenses from 20% to 50% by centralizing trunks,

reducing trunk access charges, and lowering toll-charge and long-distance rates. SIP trunkingprovides flexible and intelligent routing of inbound calls.

Single Server Modular Messaging simplifies rollouts and lowers hardware maintenance costsby 50% (based on a typical customer configuration).

Productivity

Midsize Enterprise addresses the challenge of anytime, anywhere worker productivity byproviding consistent Unified Communications capabilities to all users regardless of location.

Midsize enterprises can provide customers with embedded call center support and ACDrouting. The optional Contact Center Express (CCE) offers multi-channel contact center.

Employees are accessible to customers and co-workers whether they are mobile,telecommuting from home, or working at another office or branch location.

Employees can receive and retrieve their messages in a single, unified mailbox, be notified ofimportant messages and callers, and access corporate directories.

Midsize Enterprise provides application support for a variety of customer-provided devices,

including the Avaya FlareCommunicator for iPad Devices.

Presence-enabled communication increases workforce efficiency through the visibility of theavailability of each person in the enterprise. Midsize Enterprise integrates with solutions fromcompanies such as Microsoft, IBM, and Google.

Business continuity

Each virtual server acts completely independently from one another and supports a SurvivableRemote server (formerly Local Survivable Processor).

Secure Access Link (SAL) provides secure alarming and remote access to Avaya ExpertSystems over IP and HTTPS with full audit trails for customer review.

The High Availability option offers full server redundancy.

Avaya AuraSolution for Midsize Enterprise overview




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Streamlined installation

Installation time is 90 minutes. The Midsize Enterprise template is pre-staged on the server bya distribution partner with pre-defined values for administration and network identity.

Network parameter changes

The time required for changing network parameters is 45 minutes. You can change generalnetwork parameters without reinstalling or restarting the application. Network parameterchanges take up to 45 minutes to be applied to the entire system.

Configuration requirements

Managing and configuring Midsize Enterprise requires the following:

Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applicationsor virtual machines in the server, and one (1) is needed for the required H.248 MediaGateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248Media Gateway IP addresses must be reachable from that subnet. You also require anIP address for each of your endpoints. You can assign IP addresses either statically orby using DHCP.

Note:

If the optional Services VM is included, twelve (12) IP addresses and hostnames arerequired.

Seven (7) username/password pairs.

Four (4) license files must be downloaded and applied to Midsize Enterprise.Communication Manager, Application Enablement Services, Session Manager, andPresence Services continue to be licensed individually. You can download the fourlicenses from PLDS as a single download transaction.

Survivable Core and Survivable Remote Interactions

Midsize Enterprise does not support Survivable Core functionality in this release. Individualapplication reliability offers do not apply. Instead, the Midsize Enterprise solution is offered asa simplex solution or with System Platform Fast Reboot High Availability.

Midsize Enterprise supports Survivable Remote functionality in this release, up to a maximumof 250 branches/survivable remotes.

High Availability

Midsize Enterprise supports High Availability installations with redundant server configurations

and remote sites that require a survivable branch or survivable remote solution. In the High

Availability configuration, the primary and backup servers use a virtual server address forcommunication with external devices.

Midsize Enterprise uses the Fast Reboot High Availability functionality of System Platform. If

the primary server fails, applications continue operating on a second server. This configuration

requires a physical connection (crossover LAN cable) between the active and standby servers.

The cable serves as a high speed, low latency connection for disk mirroring. The cable also




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serves as a redundant communication path between the active and standby servers. The

standby server distinguishes communication failures (which do not cause a failover) from

problems with the active server (which do cause a failover).

Because the cable must physically connect the servers, the active and standby servers must

be located within 100 meters of each other. The failover time is less than 10 minutes, not

including re-registration. You can enable or add High Availability to an existing single serverwithout reinstalling the Midsize Enterprise template on the original server.

See Installing and Configuring Avaya AuraSystem Platformon the Avaya support website

for more information about High Availability.

High Availability setup for Midsize Enterprise

Midsize Enterprise High Availability uses the System Platform Fast Reboot functionality. The

Distributed Replicated Block Device (DRDB) software replicates data between the two

servers.

Data is transferred across a 1 GB crossover cable that is connected to the Eth2 port on each

server (active and standby). The Ethernet specification limit for the length of this cable is 100

meters. This interconnection cannot include a layer-2 switch.

Note:

Failover time takes approximately 10 minutes.

The following diagram shows how High Availability is set up for Midsize Enterprise.





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Consolidated backup and restore

You can perform a consolidated backup and restore of all Midsize Enterprise application data

using System Manager or the System Platform Management console as supported by the

individual applications.

You can store the backup locally or on a remote server.

You can restore application data directly or while connected to the server on the network.

Note:

Communication Manager Messaging does not provide consolidated backup and restore with

System Platform. The Communication Manager Messaging Message store (the voice mail

messages in mailboxes) can be quite large and is not practical for the HDD on the server.

The Communication Manager Messaging Message store is more suitable for saving backup

files off the server. Save Communication Manager Messaging separately to an off-server

location using the Communication Manager Messaging SMI page.

Important:

If you are restoring data to a different server but using the same network identity (as in the

case of disaster recovery), re-licensing from PLDS is required because the MAC address is

different.

Services Virtual Machine

The Secure Access Link Gateway (SAL gateway) runs on an independent Services VirtualMachine (SVM) on the Midsize Enterprise server.

The Services Virtual Machine:

sends alarms to the Avaya Data Center for Avaya maintenance customers.

enables secure remote access for Avaya Client Services to local server resources to

perform maintenance activities.

forwards alarms (SNMPv2 traps) from the local solution server to a remote Network

Management System (NMS).

The SVM is a separate template. The SVM is not a solution template. You can enable or

upgrade the SVM template at anytime, independent of the Midsize Enterprise template.See Implementing and Administering Services-VM on Avaya AuraSystem Platformfor more

information regarding Services Virtual Machine.




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Midsize Enterprise Release 6.2.2 features

Midsize Enterprise 6.2.2 is the third release of the Avaya Aura and application suite.

Streamlined installation

For Midsize Enterprise Release 6.2.2, installation time is reduced from 3.5 hours to 90 minutes.The Midsize Enterprise 6.2.2 template is pre-staged on the server by a distribution partner withpre-defined values for administration and network identity.

Network parameter changes

The time required for changing network parameters is reduced from 3.5 hours to 45 minutes.You can change general network parameters without reinstalling or restarting the application.Network parameter changes take up to 45 minutes to be applied to the entire system.

Configuration requirements

To manage and configure Midsize Enterprise 6.2.2, the following are required:

Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applicationsor virtual machines in the server, and one (1) is needed for the required H.248 MediaGateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248Media Gateway IP addresses must be reachable from that subnet. You also require anIP address for each of your endpoints. You can assign IP addresses either statically orby using DHCP.

Note:

If the optional Services VM is included, twleve (12) IP addresses and hostnames arerequired.

Seven (7) username/password pairs.

Four (4) license files must be downloaded and applied to Midsize Enterprise.Communication Manager, Application Enablement Services, Session Manager, andPresence Services continue to be licensed individually. You can download the fourlicenses from PLDS as a single download transaction.

Survivable Core and Survivable Remote Interactions

Survivable core functionality is not supported in this release for Midsize Enterprise. Individualapplication reliability offers do not apply. Instead, the overall Midsize Enterprise solution isoffered in simplex or with System Platform Fast Reboot High Availability.

Survivable Remote functionality is supported in this release for Midsize Enterprise, up to a

maximum of 250 branches/survivable remotes.





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Topology

The Avaya Aura

Solution for Midsize Enterprise is implemented as an Avaya Aura

SystemPlatform template. The template combines various Avaya Auraapplications on a single

server.

The Midsize Enterprise template resides on System Platform with the following domains:

Domain 0: Hypervisor as part of System Platform

Cdom: System Platform Console Domain

Services Domain including SAL (Secure Access Link)

Midsize Enterprise applications which include:

-Avaya AuraApplication Enablement Services

-Avaya AuraCommunication Manager/Communication Manager Messaging

-Avaya AuraPresence Services

-Avaya AuraSession Manager

-Avaya AuraSystem Manager

-Avaya AuraUtility Services

The following diagram shows the high-level topology for a Midsize Enterprise system.

Topology



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Components

The Midsize Enterprise template includes the following Avaya Aura

applications:

Communication

Manager

Communication Manager is the centerpiece of Avaya applications that

organizes and routes voice, data, image, and video transmissions. You

can connect your system to communications paths that transmit voice

and data signals between your business telephone system and the

public telephone central office as well as to other public and private

networks. Communication Manager includes built-in capabilities such

as conferencing and call center applications. Communication Manager

supports a wide range of servers and gateways, and analog, digital, and

IP-based communication devices.

CommunicationManager

Messaging

Communication Manager Messaging provides call answering andmessaging capabilities. Users can manage messages on a computer,

add voice mail to a text message, and listen to text messages over the

telephone.

Application

Enablement

Services

Application Enablement Services consists of enhanced telephony APIs,

protocols, and Web services that are available to developers.

Developers can access powerful call processing, media, and

administrative features available in Communication Manager. These

features integrate with communication and business applications such

as Microsoft Office Communicator and IBM Lotus Sametime and a

broad range of call center, call recording, and click-to-dial

applications.

Presence Services Presence Services collects and disseminates presence information

between Avaya and other third-party endpoints. Presence information

indicates the availability of a user, such Available, Busy, Away, Do not

disturb, or On a call.

Services Virtual

Machine

The Secure Access Link Gateway (SAL Gateway) runs on the Services

Virtual Machine (services_vm) domain. The Services VM is a separate

template. The Services VM must be disabled if the SAL Gateway is

running in a separate, dedicated server elsewhere in the network. The

Services VM can be enabled at any time.

Session Manager Session Manager provides centralized SIP routing and management of

multi-vendor communications systems, including centralized dial plans

and user profiles, centralized SIP trunking, call routing, and enhanced

scalability and security.



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System Manager System Manager consists of a browser-based console that provides a

common management platform for administering and managing

multiple instances of Avaya Auraapplications.

Utility Services Utility Services provides the tools to analyze, configure, optimize, and

maintain the Avaya Aura

applications that reside on a single server.For example, by using Utility Services, you can download and manage

IP telephone firmware, branch gateway firmware, and telephone

settings files.

Midsize Enterprise uses System Platform technology to virtualize the applications on a single

server. All applications are installed using the System Platform web console.

See the release notes for eaco of the applications for additional fixes, known issues, and

workarounds. The release notes are available on the Avaya support website at http://

support.avaya.com.

Caveats and limitations

The conferencing engine for Avaya AuraConferencing is provided on a separate server.

IPv6 is not currently supported by the Midsize Enterprise template.

Midsize Enterprise is intended to be the single core server for the customers enterprise.

Midsize Enterprise can support up to 5 other Communication Managers or Avaya

Communication Server 1000 s in the Avaya enterprise. Although Midsize Enterprise can be

networked with other core servers, Midsize Enterprise does not support core survivabilityoptions for any of the applications. The following individual redundancy solutions are not

supported:

any Application Enablement Servicesspecific redundancy mode.

Communication Manager geo-redundancy by way of a Communication Manager

survivable core. Note that survivable remotes as part of a G-series gateway are

supported.

Session Manager active-active redundancy, for example, when the Midsize Enterprise

Session Manager is the only one in its Session Manager enterprise network.

System Manager geo-redundancy.

Using an Ethernet switch for the HA link is not supported.

The Midsize Enterprise Communication Manager application can only be configured as a main

server. The Communication Manager server cannot be configured as a Survivable Remote or

core server.

Caveats and limitations

http://support.avaya.com/http://support.avaya.com/http://support.avaya.com/


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Chapter 3: Solution specifications

Reference configurations

The Avaya AuraSolution for Midsize Enterprise offer consists of the following options:

Reference configuration Deployment scenario Primary platform


Midsize Enterprise- simplex

Mid-market enterprises SIP-based platforms


Midsize Enterprise with

System Platform Fast

Reboot High Availability

Mid-market enterprises SIP-based platforms. HA link

using the Ethernet switch

connection is not supported.

Midsize Enterprise Capacities

For more information regarding capacities, see theAvaya AuraCommunication Manager

System Capacities Tableon the Avaya Support website.

Midsize Enterprise supports:

250 2400 users

1 5 locations.

Up to 250 branches/survivable remotes.

2400 total Communication Manager stations, 2400 SIP URE users, 2400 Communication

Manager Messaging mailboxes.

2400 video users

1000 SIP or non-SIP contact center agents (Avaya AuraContact Center or Avaya AuraContact Center Elite)

IP trunk capacity: 2000



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Hardware and software options

Pre-staged servers

The Midsize Enterprise 6.2.2 template is pre-staged on the server by a distribution partner.The server is ready to be configured with customer-specific values.

The Midsize Enterprise 6.2.2 template is pre-staged with pre-defined configuration valuesusing the Electronic Pre-Installation Worksheet (EPW) function. You install the template andconfigure the network parameters to match the network environment of the customer.

The pre-staged configuration and installation process can take up to 1.5 hours to complete.

After deployment, make sure to apply the latest approved updates according to the ReleaseNotes and the Compatibility Matrix.

The following table contains the pre-defined values for each entity listed.

Entity FQDN (if applicable) IP Address

Domain-0 SPDomain0.mydomainnam

e.com

192.168.1.1

Cdom SPCdom.mydomainname.c

om

192.168.1.2

Services Virtual Machine SPsvm.mydomainname.co

m

192.168.1.3

Communication Manager cm1.mydomainname.com 192.168.1.4

Utility Services utility.mydomainname.com 192.168.1.5

Application Enablement

Services

aes.mydomainname.com 192.168.1.6

Session Manager sm1.mydomainname.com 192.168.1.8

Session Manager SIP Entity N/A 192.168.1.9

Presence Services presence.mydomainname.c

om

192.168.1.10

System Manager smgr.mydomainname.com 192.168.1.11

WebLM N/A 192.168.1.11

Default Gateway N/A 192.168.1.254

Default Search List N/A mydomainname.com

Solution specifications




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Supported servers

Midsize Enterprise 6.2.2 is supported on the following servers:

HP ProLiant DL360 G7, Material Code 263762 HP ProLiant DL360p G8, Material Code 303560

Server port assignments

The port assignments for Midsize Enterprise are:

Eth0 avpublic

Eth1 Services port

Eth2 High Availability (if System Platform fast reboot HA is used)

Eth3 Optional additional Application Enablement Servicescapacity

Eth4, 5, 6, 7 future use

Midsize Enterprise Total disk usage

The following table shows the details for the disk requirements per application and the overall

total disk usage for Midsize Enterprise 6.2.2.

Application Midsize Enterprise 6.2.2 Disk, 2400 Users (GB)

System Platform (including

SVM)

97 GB

90 GB System Platform

7 GB Services Virtual Machine

For core dumps 40 GB

Application Enablement

Services

40 GB (2 x 20 GB base)

Communication Manager 66 GB

2 x 8 GB base (logical volume non-preserved)

50 GB (logical volume preserved)

Communication Manager

Messaging

72 GB

2 x 1 GB Base (database part of logical volume)

70 GB message store

Hardware and software options



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Presence Services 160 GB (2 x 80 GB base)

Session Manager 44 GB (2 x 22 GB base)

System Manager 102 GB

2 x 30 GB Base

30 GB for System Manager and Session Managerperformance

10 GB for System Manager/Collaboration Server 1000

applications

20 GB data

Utility Services 20 GB (2 x 10 GB base)

Overall TOTAL Approximately 641 GB

Product interoperability

Midsize Enterprise offers a complete integrated Avaya Aurasystem on a single server. The

following components are included with Midsize Enterprise:

Avaya AuraApplication Enablement Services

Avaya AuraCommunication Manager

Avaya AuraMessaging

Communication Manager Messaging stand-alone

Avaya Aura

Contact CenterAvaya AuraPresence Services

Avaya AuraConferencing

Avaya AuraSession Manager

Session Border Controller for Enterprise (SBCE)

Avaya AuraSystem Manager

Secure Access Link

Avaya WebLM

For updates, known issues, and workarounds, see the Release Notes for each of theapplications on the Avaya support website at http://support.avaya.com.



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Supported endpoints

Midsize Enterprise supports all endpoints that are supported by the individual applications

which are included in the Midsize Enterprise template.

Midsize Enterprise supports up to 2,400 endpoints including H.323, DCP, digital, analog, and

SIP endpoints.

Midsize Enterprise Upgrade and migration paths

When you upgrade or migrate to Midsize Enterprise 6.2.2, you need to also upgrade System

Platform and the Services Virtual Machine template to the latest versions.

The valid upgrade and migration paths to Midsize Enterprise 6.2.2 are: Midsize Enterprise 6.1 to Midsize Enterprise 6.2.2

Midsize Enterprise 6.2 to Midsize Enterprise 6.2.2

Midsize Business Template 5.2.1 to Midsize Enterprise 6.2.2

Note:

No license credit will be given for existing licenses for upgrading from Midsize Business

Template 5.2.1.

Upgrading from Avaya AuraCollaboration Server 6.1 directly to Midsize Enterprise

6.2.2 is not supported.

S8800 servers running Collaboration Server 6.1 cannot be upgraded to Midsize

Enterprise 6.2.2.

Midsize Enterprise 6.2.2 is only supported on the HP ProLiant DL360 G7 and HP

ProLiant DL360p G8 servers.

The Avaya AuraSolution for Midsize Enterprise template 6.2.2.0.1120 is available on DVD,

material code 700506690, and as three ISO image downloads available from PLDS.

Upgrading from Midsize Business Template

Customers can migrate from Midsize Business Template to Midsize Enterprise 6.2.2.

Customers must replace their existing server with one that is supported in Midsize Enterprise6.2.2. To transfer user configuration, Communication Manager translations can be extractedfrom the Midsize Business Template system and restored to the Midsize Enterprise server.

SIP Enablement Services (SES) has been replaced by Session Manager. Midsize BusinessTemplate users who are running SES must re-administer their SIP configurations usingSession Manager.

Midsize Enterprise Upgrade and migration paths



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Media Services has been replaced by a hardware gateway. Midsize Business Template userswho are running Media Services must implement a gateway product for media services. MediaServices was a software implementation option that was included in the Midsize Business

Template offer. To replace this functionality, deploy Avaya AuraG430, G450, and G650gateways.

Upgrading from Midsize Enterprise 6.1 or 6.2Customers running Midsize Enterprise 6.1 on a server other than a supported server forMidsize Enterprise 6.2.2 must upgrade their server before upgrading to Midsize Enterprise6.2.2.

Customers running Midsize Enterprise 6.1 or Midsize Enterprise 6.2 on the servers that aresupported for Midsize Enterprise 6.2.2 do not need to upgrade their server before upgradingto Midsize Enterprise 6.2.2.

Upgrade and migration path summary

The following table shows the minimum template build number that can be upgraded, whetheror not a new server or new license is required for the Midsize Enterprise template upgrade,and the appropriate document to use for the migration or upgrade.

Template Build # New server? New

license?

Procedure/Document

Midsize

Business

Template 5.2.1

10 Yes Yes Migration. See


Midsize Business

Template to Avaya

AuraSolution for

Midsize Enterprise

Midsize

Enterprise 6.1.0

2580 Yes, if the server

is not supported

for 6.2.2

Yes new

MAC

Migration. See


Solution for Midsize

Enterprise

Midsize

Enterprise 6.1.0

2580 No, if the current

server meets the

6.2.2

specifications.

No, if valid

Support End

Date.

Template upgrade. See



Enterprise

Midsize

Enterprise 6.2.0

3105 No, if the current

server meets the

6.2.2

specifications

No, if valid

Support End

Date.

Template upgrade. See



Enterprise



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Glossary

ABIT file See Avaya Bulk Import Tool.

Applications The specific Avaya Auraproducts that make up Solution for Midsize

Enterprise such as Communication Manager and System Manager.

Authentication

File

An Authentication File contains a server certificate and keys that are

used by Avaya Services personnel to securely access a customers

system.

Avaya Bulk Import

Tool

The Avaya Bulk Import Tool (ABIT) is an Excel-based spreadsheet for

you to enter simple station data into the Solution for Midsize Enterprise

installation wizard.

Cdom System Platform console domain.

Certificate

enrollment

password

See Enrollment password.

Dom-0 Domain 0 which includes the Xen hypervisor.

Domain-based

routing

Domain-based routing is a method for routing outbound calls based on

what domain or sub-domain a SIP user is grouped. A domain can be a

corporate URL, such as avaya .com. A sub-domain can be based on a

geographic location or on any other type of corporate requirement, such

as office location.

Electronic Pre-

installation

Worksheet

An Electronic Pre-installation Worksheet (EPW) is a zip file that you can

download from the Avaya PLDS Web site and install on your computer

before the installation. The EPW provides all of the requirement

parameters to complete the installation.

Endpoint An endpoints is an end-user video or voice device. Examples of

endpoints are an Avaya A175 Desktop Video Device and 96XX and 96X1

SIP hardphones.

Enrollment

Password

Session Manager requires an Enrollment Password during the initial

installation and deployment process. Enrolling a password establishestrust between System Manager and Session Manager. The Enrollment

Password is also called the certificate enrollment password.

EPW file See Electronic Pre-installation Worksheet.



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Locations Call originating information that is used to determine the originating

location of the caller based on the IP address of the device the caller

uses.

Managed element A managed element is an administrable entity within Solution for Midsize

Enterprise. For example, Communication Manager is a managed

element within Solution for Midsize Enterprise.

PLDS See Product Licensing and Delivery System.

Product Licensing

and Delivery

System

Product Licensing and Delivery System (PLDS) is a web-based system

that provides customers, Avaya Partners, distributors, and Avaya

Associates with tools for managing license entitlements and electronic

delivery of software and related license files.

SAL See Secure Access Link.

Secure Access

Link

The Secure Access Link (SAL) Gateway provides remote access and

alarming for serviceability of applications on System Platform for Avayaremote support engineers and Avaya Partners.

SIP entity A SIP entity is a network entity that is part of the SIP system. SIP entities

include Session Manager instances, Communication Managers, and SIP

trunks.

System Platform System Platform is a technology that simplifies deployment of multiple

Avaya Auraapplications by using virtualization technology to run

multiple applications on a single server.

Virtualization Virtualization is a solution that places software on a single server to run

multiple applications at the same time.

WebLM WebLM is a web-based license manager that runs on both Microsoft

Windows and UNIX systems. WebLM supports Avaya software products

that require licensing. The WebLM server provides a Web User Interface

(UI) for license administration that can be accessed from a standard Web

browser over a secure SSL link.

Locations


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Index

A

AES description ..........................................................20

B

backup ........................................................................17

C

capacities ................................................................... 23

caveats ....................................................................... 21

Communication Manager description .........................20

D

diagram ...................................................................... 19

product .................................................................19

disk usage .................................................................. 25

document changes .......................................................7

E

endpoints ....................................................................27

supported .............................................................27

F

features .................................................................13, 18

H

high availability ........................................................... 15

high Availability setup .................................................16

high-level description ..................................................13

I

interoperability ............................................................26

L

limitations ................................................................... 21

M

Midsize Enterprise product diagram ...........................19

migration paths ...........................................................27

O

overview .....................................................................13

P

port assignments ........................................................25

server ...................................................................25

Presence Services description ................................... 20product ....................................................................... 26

interoperability ......................................................26

R

related documentation ..................................................8

restore ........................................................................ 17

S

server port assignments .............................................25

servers ..................................................................24, 25supported .............................................................25

pre-staged ............................................................24

services domain ......................................................... 17

services virtual machine .............................................17

Services Virtual Machine description ......................... 20

services_vm domain ...................................................17

Session Manager description .....................................20

setup for High Availability ...........................................16

software component descriptions ...............................20

streamlined installation ...............................................18

support ....................................................................... 11

contact ................................................................. 11

supported endpoints ...................................................27supported servers .......................................................25

System Manager description ......................................20

T

total disk usage .......................................................... 25



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training ........................................................................10

U

upgrade paths ............................................................ 27

Utility Services description ......................................... 20

V

videos .........................................................................11

mes offerdifinition

Documents