message from the - grundfos africaza.grundfos.com/content/dam/gza/training/academy brochure.pdf ·...

SOUTH

AFRIC

A

Message from the General Manager

“To make knowledge work productively is the great management task of this century, just as to make manual work productive was the great management task of the last century” - Peter Drucker.

When Grundfos Europe (NEREG) undertook the initiative to expand the service offering in Africa to include a com-prehensive training facility, it would change the way we at Grundfos (Pty) Ltd “GZA” would conduct our business in the future. Having already lead in product market areas for many years, GZA would create the foundation to become a leader in pump knowledge transfer.

The management at GZA believe that the three critical success factors for doing business in emerging markets are; a quality and reliable product, a robust logistics supply chain and an inbuilt, in-house, innovative technical knowl-edge that understands the demands of the technical environment.

Whilst there are still engineering skills on the African continent, the engineering “braindrain”, means that organisa-tions seeking high levels of professional or technical skills in the less attractive industries, such as the pump indus-try, are left short-changed. Even leading international companies find it difficult to find and attract experienced technical sales engineers to provide the necessary service level to satisfy its customers. The challenge, now, is to capture the local and practical tacit knowledge that is still available, entrenched in the specialists minds who have worked within this industry and transfer it to the current and next generation of pump sales engineers.

Some quarters would consider the concept of a training facility in South Africa as part of a short-cut to a BEE score card, we at GZA believe that as a responsible corporate citizen in our industry and on the African continent, it is es-sential that we not only participate in the role of knowledge sharing, but that we LEAD in this area. After all this is very much the essence of the BE -“BEING RESPONSIBLE”- in BE>THINK>INNOVATE. The Academy is ultimately not a resource only for South Africa, but indeed a gift for the people of Africa. In this we are living the concept proposed by K.E. Rudestam that “knowledge being of the nature that it is not “found” or “discovered”, but rather constructed through interaction and the engaging of minds”.

On a more local level we have set our sights and strategy on being the “leading pump knowledge company”, with our dream of being identified as the “smartest” pump people on the continent. This booklet forms another cornerstone in what we believe is an ambitious but essential objective. We trust that you will find within its’ pages, a module that will help you to both develop your own or your staff's competencies and ultimately your Grundfos business.

We wish you all the best with your endeavours.

Jonathan Hamp-AdamsGeneral Manager

3

“The person who wins and achieves success is not always the person with the best exam, but rather the person with the will and faith required to succeed.”

POUL DUE JENSEN - FOUNDER OF GRUNDFOS

The Grundfos South Africa Training Academy was established in 2006, primarily to meet the dire skills shortfall of qualified pumps sales and technical support people in South Africa. Grundfos were also aware that the industry in general required a facility to skill young graduate people to enter the industry, as the Government’s national plan of providing clean water and sanitation for all, would not be met with the limited skills available.

The Academy has grown its number of courses over the years and now offers Product Knowledge (Page 9 onwards) training for the products sold from the South Africa office, a Pump School (Page 18) for technical elements of pump and pipe selection and applications, System Accessories and Pumping alternatives (Page 23), and Self Development Skills (Page 27).

On occasion the Academy appoints external training suppliers to provide a central mass training of specific courses, for our staff, at our premises at group rate prices. In many instances we allow and invite our clients staff to attend the course at the reduced rate. Many of these programs are held outside of normal office hours allowing a minimum of lost work time for clients in smaller companies.

Grundfos has an active Corporate Social Responsibility program and is acutely aware of the difficulties inexperienced graduate students face in entering the workplace. To help these young people we annually run a 6-month training program centered around the pump industry at which invited students can attend free of charge. See Page 35 for details. To date more than 90 students have attended this program.

Lastly, the facilities of the GZA academy are available for hire at competitive rates. A 48 seat Auditorium, Training Room, Technical Workshop, and Computer lab and onsite catering, make this an ideal venue on the near East Rand for all types of training services. Quotations on request.

For day to day activities see the Booking Form and Program Planner Card at the rear of the book.

Yours in Training

Dudley WillerKnowledge Manager

The skills value gained by delegates at our courses is our Accreditation!

Fear never killed anyone, so step out onto the ledge

5

What is it we Offer and Do?

> Product Knowledge

9 GZA 01 Circulation Pumps. Series TP, UP, UP Solar. GZA 02 End Suction Centrifugal Pumps. Series NK, NB10 GZA 03 Immersible & Industrial Pumps. Series MT, CH, CM GZA 04 CR Inline Pumps. Series CR, CRI, CRN, etc11 GZA 05 High Pressure Boosters. Series BM, BMET, BMQ GZA 06 Boosters. Series HYDRO MPC, Hydro 1000, Hydro SOLO, CM & MQ boosters12 GZA 07 Drainage Pumps. Series JP, KP, AP GZA 08 Sewage & Dewatering. Series SE, SEV, SE1, S1, Aerators, Mixers, and PUST lifting stations.13 GZA 09 Borehole Submersibles. Series SQ, SP, MP GZA 10 Renewable Energy Pumps. Series SQFlex, CRFlex, MGE Motors14 GZA 11 Submersible Electric Motors. 80mm to 300mm for boreholes. GZA 12 Hi Efficiency Motors. Eff1 / IE2 Motors and the energy gains from 0.75kW to 75kW.15 GZA 13 HS Pumps. Series Packo, HS, and Peerless. GZA 14 Verticle Turbines. Series VT Peerless.16 GZA 15 E-Controls. Series CUE, R100, MP204, GRM GZA 16 Basic Controls. Pressure Vessels, Variable Speed Drives, Press Controls17 GZA 17 Dosing & Disinfection Equipment. Series ALLDOS GZA 18 Sanitary Process Pumps. Series HILGE and Customized CR Pumps.

> Pump School

18 GZA 40 General Products & Applications. An over view of managing water and the market segments.19 GZA 41 Basic Hydraulics & Pumps. The basics of pipe and pump sizing. NPSH and Do’s and Don’ts. GZA 42 Advanced Hydraulics & Pumps. Multiple pipe outlets & sizes, parallel and series

pumping. Non-water pump selection adjustments

20 GZA 43 Technical Products & Applications. Fast paced refresher of hydraulics (GZA 41 & 42), with problem site case studies to solve. GZA 44 WinCAPS. Training tailormade to delegate requirements.21 Advanced Product & Applications Training. A more focused program for the specialities of selling into certain market segments. GZA 45 Water Utility Services GZA 46 Commercial Building Services/DBS GZA 47 Waste Water GZA 48 Industrial & OEM GZA 49 Dosing & Disinfection GZA 50 Mining GZA 51 Agriculture22 GZA 52 Fire Set Standards. Entry level course of standards for fire set options.

> System Accessories & Pumping Alternatives

24 GZA 60 Pipes & Fittings – Steel. Pump station pipe and fittings can compromise pump performance. GZA 61 Pipes & Fittings – PVC. As per GZA 60 but focusing on PVC and HDPE product. GZA 62 Valves & Controls. Valve selection and placement affect pump performance.25 GZA 63 PD Pumps. What is a PD pump and what to consider when offering an alternative. GZA 64 Windmills. As per GZA 63 but focusing on windmill applications.26 GZA 65 Diesel Engines. Calculating site power and engines speeds. GZA 66 V-Drives & Couplings. When the two unit shaft speeds don’t match, what then?

> Self Development Skills

28 GZA AA Basic Selling Skills. For beginners in Internal and External sales. GZA BB Advanced Selling Skills. For External sales people in tough trading conditions.29 GZA CC The Grundfos Presenter. Preparing to stand before people and be confident. GZA DD Train the Trainer. Not the same as a Presenting! Learn the added skills to transfer knowledge.30 GZA EE Finance for Salespeople. A simple tour of finance and how to calculate sales profit. GZA FF Finance for Non-financial Managers. A course similar to GZA EE but be pitched to junior mangers and upwards who build and manage budgets and assess viabliility of customers.31 GZA GG Presenting at a Disciplinary Hearing. …. or how not to land up in the CCMA for unfair labour practices. GZA HH Chairing a Disciplinary Hearing. All the procedures to ensure a fair hearing.32 GZA JJ Marketing and Business Models. Why business’s have different markets and routes to market? GZA KK Stock Management. The decisions, systems, stats and logistics of proper stock management.33 GZA LL Logistics. Getting the product from source to user, and what factors influence decisions and results. GZA MM Basic Computer Data Management. The entry basics of PC usage for unskilled staff who need to move on to using the business application software.34 GZA NN Induction Program. For all new starts, a guide to the “Grundfos Way”, policies & benefits and the OHSACT. GZA PP – RR. Special Programs.

Page Code NamePage Code Name

INDEX

Main Segment: CBS, Industrial and Water Utilities

Content: This course covers the features and benefits of TP, UP Solar, and the vast range of award winning and energy efficient UP series circulation pumps.The trainer will teach delegates to select the pumps cor-rectly, and explain the various options available to specific markets.

Target Market: Nominees should be representative of the sales, and promotional departments calling on pump distributors, plumbers, plumbing suppliers, and design consultants and architects.

Suggested Pre-course: GZA 41 Follow up course: GZA 02, 04Duration: 4 HoursCost: Free of Charge

Main Segment: CBS, Industrial, Water Utilities, Mining and Irrigation

Content: This program covers our most recent arrival, the NK, NKE, NKG, NKGE and the NB (close coupled) equivalent model ranges. These robust and class leading efficiency pumps are set to keep Grundfos pumps in the lead in their mar-ket segments. The option of IE2 high efficiency motors will make the total energy package a viable option at the price. Let our trainer inform your delegates how to select the pumps correctly, review the seal options, and explain the various material options available and know the vari-ous sales arguments for this product.

Target Market: Delegates will be representatives of the sales depart-ments calling on irrigation designers, consultants, pump distributors, and the HVAC market.

Suggested Pre-course: GZA 41Follow up course: GZA 04Duration: 4 Hours

Cost: Free of Charge

GZA 01

Circulation pumps

GZA 02

End Suction Centrifugal pumps

He who gives when asked has waited too long.

9

GZA 03

Immersible and Submersible pumps

Main Segment: Industrial and OEM

Content: A ½ day program covering the features and benefits of our MTS, MTR, MTA, CHK, CHI, CHIU, CHIE, and CM range of pumps. Commonly built into OEM equipment like machine tools, industrial washing machines, filters and conveyor processing and chillers, the range has great opportunity for a sales person who has the product knowledge. The trainer will teach delegates to select the pumps correctly, and ex-plain the various options available to specific markets.

Target Market: Employees who are representative in the sales team and pro-motional departments, calling on OEM design and manufac-turing operations, would be candidates for this course.

Suggested Pre-course: GZA 41 and GZA 48Duration: 4 HoursCost: Free of Charge

Main Segment: CBS, Industrial and Irrigation

Content: This program covers our most famous model range, the CR pumps. Multi award winning, and class leading, these stain-less steel pumps put the Grundfos brand on the map. Now fitted with IE2 high efficiency motors as a standard, the course leader will teach delegates how to select the pumps correctly, change mechanical seals insitu, and explain the various body and seal material options available to specific markets.

Target Market:Enrolments are expected from sales and promotional de-partment personnel calling on pump distributors, plumbers, plumbing suppliers, and design consultants and architects.

Suggested Pre-course: GZA 41 and possibly GZA 45, 46 & 48Follow up course: GZA 02 & 06Duration: 4 HoursCost: Free of Charge

GZA 04

CR Inline Centrifugal pumps

The early bird might get the worm,but the second mouse gets the cheese.

Main Segment: Water Utilities

Content: If your market is water treatment via RO (Reverse Osmosis) this is a “must do” course for your sales team. The program covers the features and benefits of our BM, BMB, BME, BMET, BMEX, BMP range of pumps. Commonly built onto hi-tech RO equipment the range has great opportunity as water becomes a more scarce resource and sea water if filtered for human consumption. The growing market can only be penetrated by skilled people, so training is essential. Let us teach your staff to select the pumps correctly.

Target Market: Hi tech sales representatives in the sales team, targeting water treatment companies in the high end RO markets, would benefit from this course.

Suggested Pre-course: GZA 41 and GZA 45 & 09Duration: 4 HoursCost: Free of Charge

Main Segment: Water Utilities, CBS and Irrigation

Content: If agricultural or golf course irrigation, hi-rise building supply, hotels, or housing complex’s is within your busi-ness scope, then our booster range is your best option. Our model range HYDRO MPC, Hydro 1000, Hydro SOLO, and the compact CH booster pumps are covered in this course. With various levels of control systems, you can be sure we can satisfy your clients needs, and this training will help you understand how these units are sold, and what their particular features and benefits are.

Target Market: Delegates will be involved in sales and specifying booster systems across a variety of industry applications. Sales people as a well as design consultants and architects are candidates for this course.

Suggested Pre-course: GZA 41 and GZA 04, GZA 16 are a mustFollow up course: GZA 15Duration: 4 HoursCost: Free of Charge

GZA 05

High Pressure pumps

GZA 06

Booster pumps

11

Do not argue with an idiot. He will drag you down to his level and beat you with experience.

GZA 07

Drainage pumps

Main Segment: DBS and Industrial

Content: Your better option if you market is dewatering lift shafts, waste tanks, subterranean water or pits is our JP, MQ, KP, AP, APB pump ranges. Robust, fine tuned and fit for the purpose, this range has a series of features and benefits not equaled by the opposition. So if plumbers, factory engineers, or DIY suppliers need a reliable pump for dewatering across a range of fluids these mostly stainless steel units should be what you offer. Let our trainer coach your staff to select and specify the pumps correctly.

Target Market: Delegates will be representative of an industrial applications focused sales team looking for opportunities to broaden their range of options.

Suggested Pre-course: GZA 41Follow up Course: GZA 08Duration: 4 HoursCost: Free of Charge

Main Segment: Waste Water and Industrial

Content: The Waste Water market is a demanding and competitive one, with pumps working in difficult conditions. If you get enquiries for product and feel uncomfortable trying to un-ravel the mysteries of passage sizes, solids handling, cooling systems, duckfoot bend and open vane impellers, you should be on this course. We cover the following ranges: AP, SE, SEL, SL, SLV, DW, etc with Aerators, Mixers, and PUST Lifting stations covered. This training will help you understand how these units are sold, and what their particular features and benefits are.

Target Market: This course is ideal for Waste Water plant designers and consultants, contractors, and sales people who currently, or aim to, service the industry.

Suggested Pre-course: GZA 41Follow up Course: GZA 07Duration: 4 HoursCost: Free of Charge

GZA 08

Sewage & Dewatering pumps

We never really grow up, we only learn how to act in public.

Main Segment: Irrigation and Mining

Content: The borehole market is a speciality segment within the water distribution industry. Dynamic levels, up thrust con-siderations, and dry running are some of the issues. World wide Grundfos are leaders in borehole pump technology and manufacture, and are the envy of the competition. This course will assist you with the applicable selection guide-lines relevant to borehole applications, and the features and benefits of the range, which includes the, SQ, SP-A, SP, SPN, SP-NE and MP1 products. Coupled to our reliable and compact submersible motors this range is a must have in you product list.

Target Market: Delegates will be representative of the sales departments calling on irrigation designers, DBS market, and the mines, who all need an A-grade product for longer service intervals

Suggested Pre-course: GZA 41Follow up course: GZA 10 & GZA 11Duration: 4 HoursCost: Free of Charge

Main Segment: Irrigation and DBS

Content: The future will require solar powered pumps. Get into the market early and be a leader. Our range of solar pumps have been in the market since the SA1000 model in 1980, and are now well established, with the range series SQFlex, CRFlex, and MGE motors. Training involves the whole pack-age from the pump and motor through to the solar panels, control box options, accessories, supplementary power in-puts, and solar powered motors. So if you call in rural areas with limited grid electricity for homesteads, game farms or reserves, or community serving NGO’s, this is a product you can sell. We will teach you how the units are sold, and what their particular features and benefits are.

Target Market: Interested learners will be rural area reps, distributors, and borehole drilling and installation companies. NGO person-nel will be excellent candidates to assist the community to maintain the systems.

GZA 09

Borehole Submersible pumps

GZA 10

Renewable Energy pumps

Suggested Pre-course: GZA 41 and GZA 09Duration: 4 HoursCost: Free of Charge

Discontent is the first step in theprogress of a man or a nation.

13

GZA 11

Submersible Electric Motors

Main Segment: Irrigation and Mining

Content: All too often in borehole applications it’s the motor that fails first, and not due to it’s manufacture or design, but rather an error in the pump sizing or installation. With motors from 80mm (3’) to 300mm (12”), or 0.37kW to250kW, making up the range a lot of technological advantage can be gained from this course. Up and Down thrust, voltage variations, and phase failure all play their part. This course serves to highlight the issues around motor failure, and how to deal with the site problem, and also assist an irate client who believes you owe him a warranty replacement.

Target Market: Service technicians, sales people and installation and drill-ing contractors need to understand how their selection and installation decisions can have an impact on the operating conditions of the motor.

Suggested Pre-course: GZA 41 & GZA09Duration: 4 HoursCost: Free of Charge

Main Segment: Irrigation, Industrial, CBS and Mining

Content: Grundfos have for many years manufactured their own elec-tric motors with leading edge technology. Motors designed around the needs of pumps. Our Eff1 / IE2 motors (from 0.75kW to 75kW) are just the ticket to meet the energy saving targets of ESKOM. If your client is a smart business person then you need to understand the opportunities to save them large amounts of cash. Use super efficiencies and LCC benefits via IE motors. The features and benefits of our product are explained in layman terms.

Target Market: Sales people and project installation contractors need to understand how their selection and installation decisions can have an impact on the operating costs of the pump station.

Suggested Pre-course: GZA 41Follow up Course: GZA 10 & GZA 11 Duration: 4 HoursCost: Free of Charge

GZA 12

High Efficiency Motors

It’s easier to go down a hill than up it, but the view is much better at the top.

Main Segment: Water Utilities, Fire and CBS

Content: HS pumps are relatively new in the Grundfos brand, but we have acquired access to some of the worlds leading technol-ogy, via our Peerless, Packo, and HS factories. These pumps are used in applications where high flow rates are required and end suction pumps cannot meet the demand. Design features included quick access to bearings, seals, impellers and an inline design. Hydraulic balance is a selling feature. Do you want to trade in this lucrative market segment? Then let the trainer teach your staff to select the pumps cor-rectly, and explain the various options available to specific markets.

Target Market: Nominees should be representative of the sales, and pro-motional departments calling on project contractors, water utility companies, mining houses, and design consultants and architects.

Suggested Pre-course: GZA 41 and GZA 02Follow up course: GZA 06Duration: 4 HoursCost: Free of Charge

Main Segment: Industrial, Water Utilities and Irrigation

Content: Vertical turbines are a recent addition to the Grundfos brand. Our American factory have had many years of expe-rience in the design and manufacturing of these pumps for the demanding American water authorities market. How to select our VT-EL and VT-OL pumps, and specify the mate-rial and components forms the core of this course. After the course local water authorities using ground water, and irrigation supply and installation companies will be your target market. These robust Grundfos pumps lead in their market segments, and 1000kW motor sizes are not uncom-mon.

Target Market: Delegates will be skilled pumps salespeople and consul-tant marketers wanting to add a high capacity ground water pump to their catalogue.

Suggested Pre-course: GZA 41, GZA 42 and GZA 45Duration: 4 HoursCost: Free of Charge

GZA 14

Vertical Turbines

GZA 13

HS pumps (Horizontal Spilt Case)

A clear conscience is usually the sign of a bad memory.

15

GZA 15

E-Controls

Main Segment: All Segments

Content: The pump industry is responsible for 20% of the worlds energy consumption. How to reduce and manage that con-sumption is the challenge of the future. The Grundfos series of controllers includes the CU 300, CUE, R100, CRE, MP204, LiqTec, CIM, MPC, CR Monitor, and GRM technology. Commu-nications is via Internet, Ethernet, GPRS or SMS to GENIbus, Profibus DP, Modbus etc, so there is a solution for your client. Just how to decide the better option will be dealt with in this course.

Target Market: Delegates will be sales people and commissioning install-ers who know the value of quality information and control systems, coupled with common system integration design. Your top sales people will take the knowledge gained and market it to top influential users.


Main Segment: CBS and Irrigation

Content: “Keep it Simple” is sometime the best route to follow. The GTR range of pressure vessels has several unseen but important features built into it’s design, and coupled to VFD or PressControl technology they often provide a simple but secure system management tool. In an environment where system demand is reasonably flat they function as remote On/Off devices. We will teach you how the units are selected and sold, and what their particular features and benefits are.

Target Market: Sales people trading to budget conscious markets are most likely to need this training. Rural installations will often want low tech solutions, so irrigation companies, NGO personnel and DIY handymen who maintain community systems will be good candidates for the course.

Suggested Pre-course: GZA 41Follow up course: GZA 03 and GZA 06Duration: 4 HoursCost: Free of Charge

GZA 16

Basic controls

Not everything that can becounted, counts.

Main Segment: Industry, Water utilities, Mining, Waste Water and Food & Beverage

Content: This product range doses chemicals to clean or disinfect water, or prevent damage to client equipment from corro-sion or scaling. Normally in sealed off rooms, the Grundfos Alldos range of D&D products is produced in Germany to world standards. This course will introduce you to the prod-uct range and it’s broad based offering. As most units are built up to meet project specific needs, the main criteria of the course is the language and details required to prepare an offer. Delegates will leave the course with a better ap-preciation of what is possible and how Grundfos Alldos can supply a fully built up and installed system. Health clubs, swimming clubs, water authorities, waste treatment plants and food and beverage industries are all potential clients for this product range.

Follow up course: GZA 18Duration: 4 HoursCost: Free of Charge

Target Market: Course nominees will likely be representatives of companies focused on water treatment, industrial and food & beverage industries.

Main Segment: Food and Industry

Content: Sanitary pumps are a speciality market which we service via our HILGE brand and customised CR pumps. Generally sani-tary pumps are built to spec so asking the right questions and understanding the language of the industry is a distinct advantage. To become part of the supply chain attend this course and become familiar with the product options and nuances of the industry. This training will help you under-stand how these units are sold, and what their particular features and benefits are.

Target Market: This course is made for distributor sales people who cur-rently service the food and processing industries on the fringes and have the contacts but have had a limited prod-uct range or knowledge.


GZA 18

Sanitary Process pumps

GZA 17

Dosing and Disinfection equipment

17

Not everything in life that counts, can be counted.

PUMP SCHOOL

Pump School is a concept spreading through the Grundfos organization world wide. The idea being that our clients and their clients can access training at our various academies around the world to facilitate their skills development. These Pump Schools deliver Technical, Product Knowledge and Industry Segment training.

As the course content of the South Africa academy has grown we too have been able to offer a more holistic devel-opment opportunity for our user base.

With the latest developments in on-line training we are now able to offer our customers access to some of the real time programs for more specialized training requirements over the internet through the Academy in Denmark. However, potential delegates need to be aware that the course leaders expect that the basics have been undertaken prior to the course as due to the international “attendance” on these pro-grams back tracking during the session is not possible. This range of training methods and courses is commonly referred to as the Pump School.

The selection of technical courses that follow in this bro-chure are a progression of programs designed to increase the skills of the delegates as they build on their experience in the market. As these courses are normally available in the public domain, a minimal fee is charged. All courses have a test criteria and on successful completion students receive a certificate.

Delegates to the academy will be trained by experienced lo-cal specialists, and from time to time international specialists from the Grundfos family. In 2010 a full size training pump test tank system was built for students to experience hands on real life simulations while in a learning environment.

The Pump School will offer our customers top level train-ing, while Grundfos South Africa strives to be the Best Pump Knowledge company in Africa.


Content: The GPA course is a one day buffet of the pump industry segments from a Grundfos perspective. All the segments we trade in are covered by the segment specialists, and the intent is to give delegates a brief insight into what the mar-ket opportunities are all about, and what it is Grundfos can deliver to the market.Delegates are exposed to the Grundfos company as well as its history which dates back to 1945.A brief time is spent talking of the Grundfos brand and it’s associated companies around the world.

Target Market: Any new start in the company - especially your switchboard lady - and industry.

Follow up course: GZA 41Duration: 1 DayCost: See Planner Card

GZA 40

General Products & Applications (GPA)

You’re never too old to learn something stupid.

GZA 41

Basic Hydraulics & Pumps


Content: Starting at the beginning with understanding the forces in water systems, flow (laminar & turbulent), calculating the TDH elements and positioning valves, this course teaches delegates how to calculate the Pump Duty (TDH) with friction for various pipe materials & fittings. Gravity feed systems, pumped systems, combination systems, cavitation, NPSH, etc. are learnt. Pump and motor selection criteria, and Start & Stop procedures are covered. A pump system, set aside for training, is used for real life hands on experience.

Target Market: Delegates will be new starts in the industry who may, or may not, have a tertiary technical background.

Follow up course: GZA 02, 04, 09, 44 then GZA 42.Duration: 4 Days (This course can be delivered in one 4-day session or 2 x 2-day sessions)Cost: See Planner Card


Content: Moving beyond course GZA 41, this course introduces delegates to compound pipeline sizes, multiple pipe outlets, ring mains and different outlet pressures in a system. The Affinity Laws and affects of Viscous, Hot and Dense fluids on pump and motor selection are all learnt. Parallel and Series Pumping and Systems Head Curves are covered within the skill of analyzing the possible reasons for a systems non-per-formance. A talk on various mechanical seal arrangements may be arranged too.

Target Market: Only nominees who have passed the #GZA 41 course, and after 6 to 12 months in field experience, can be considered for enrolment to this program. Interested learners will be Industrial sales reps and support personnel, or NGO’s involved in multi-dwelling community water distribution.

Suggested Pre-course: GZA 41 + 6 months experience is imperative.Follow up course: GZA 43 after 12 months as a refresherDuration: 3 DaysCost: See Planner Card

GZA 42

Advanced Hydraulics & Pumps

19

To steal ideas from one person is plagiarism. To steal from many is research.

GZA 43

Technical Products & Applications


Content: For newly employed sales people who have previously been involved in the industry but may need a refresher on Basic Hydraulics & Pump theory and applications, this course is a fast paced journey through pipe selections, use of WinCAPS, creating System Head curves, and dealing with Compound pipelines and pumps in Series and Parallel. Problem-site case studies will be tackled as a basis for the training, and selected Segment Managers will be involved based on the makeup of the delegates market involvement. This course is only for those who have attained/passed the level of Basic and Advanced Hydraulics & Pumps, with some field experience.

Target Market: Delegates will be “returnees” to the industry who may, or may not, have a tertiary technical background and have been trained in water hydraulics some time ago.

Suggested Pre-course: GZA 41 & GZA 42 are essential. GZA 44 would be preferred.Follow up course: Relevant product knowledge coursesDuration: 2 DaysCost: See Planner Card


Content: An intimate tour through the WinCAPS software content and its use. The training unlocks the value of WinCAPS & WebCAPS products for our sales staff, our dealers & their staff. User specifiers, contractors and consultants will also benefit from the program. The program can also be taken on the road to our clients and consultants on a rotational basis by arrangement, subject to suitable training numbers.

Target Market: Any person who has a need to use the WinCAPS program and has a basic skill in water hydraulics. This software pro-gram is not a substitute for course GZA 41, as without Basic Hydraulics & Pump skills, delegates will not realize if the computer answers are correct or not, and may not be able to input the correct data.

Suggested Pre-course: GZA 41 is imperative.Follow up course: Relevant product knowledge courses and GZA 42Duration: 4 HoursCost: Free

GZA 44

WinCAPS

I didn’t say it was your fault, I said I was blaming you.

GZA 45 - 51Advanced Product & Application Training


Content: A more focused program series for the specialities of selling into the more specialized market segments. The Segment Manager will take students through identifying all the vari-ous application opportunities and products applicable to the segment. Maximization of sales of pump product and acces-sories into the segment is the focus of the AP&A courses.Each segment is presented as a separate unit i.e.:GZA 45 – Water Utility ServicesA more focused program for the specialties of selling into the bulk water segment, where End Suction, HS, and Dosing equipment can be marketed.GZA 46 – Commercial Building Services (incorporating Domestic Building Services). Focusing on the CBS and Fire Services, the generic content is as above, but a big part of this segment opportunity is HVACR applications.GZA 47 – Waste WaterWith a focus on handling Waste Water and WW treatment plant applications, this AP&A course prepares delegates to enter a growing and dynamic market segment.

Suggested Pre-course: GZA 41 essential & GZA 42 and GZA 44 preferred.Duration: 1 Days per segmentCost: See Planner Card


Content: GZA 48 – Industrial & OEMSo you want to maximize the opportunity in the lucrative Industrial market segment. We have a full range of product for; bottling plants; food processing; and dosing & disinfec-tion of aqua facilities. OEM special customization options are discussed. GZA 49 – Dosing & DisinfectionTo get the most out of the D&D market segment, you will need to know all about our range of product. Similar to above we are involved in; water cleaning and disinfection, food processing, and aqua facilities. Many of the ALLDOS units are kits built for OEM manufacturers as specials. GZA 50 – MiningHandling Mining Water and plant applications is the focus of this AP&A course. It prepares delegates to enter a de-manding and competitive market segment.GZA 51 – AgricultureThis program drives the opportunities in the Ag and Irriga-tion market applications. Many Ag installations can be made much more energy efficient just by selecting the right pump set, and delegates need all the technical advantages they can leverage against the opposition.

Target Market: Delegates will have been nominated to focus on the specific segment and allied industry as part of their company sales strategy and these courses will speed up their sales growth.

GZA 45 – 51

…continued

21

Some people hear voices. Some see invisible people. Others have no imagination whatsoever.

GZA 52

Fire Set Standards

Main Segment: CBS, Mining and Industry

Content: This entry level course will cover the manufacturing and test standards required for a fire set. Differentiation of just the pump, or pump and engine standards, or even the pipe manifold and valve sets is explained. International and local standards are covered in overview. Delegates will be able to interpret a tender requirement and seek the correct equip-ment for a quotation.

Target Market: In this specialized market, delegates will likely be skilled at working with consultants and understand their needs fully. Fire sets have stringent standards applied to the suppliers, and meeting these standards are mandatory. Prior experi-ence in the pump industry is often required, and the sales company has to see this as part of their sales strategy.

Suggested Pre-course: GZA 41 essential & GZA 42, and GZA 44 preferred.Follow up course: GZA 02 and GZA 05Duration: 4 HoursCost: See Planner Card

SPECIALS

Maintenance & Repairs


Content: Technical service and repairs training on the pump model series we sell from GZA.Delegates will learn how to; strip and assess a product for repairs; use the special tools; reassemble and test the pump.The training is only done by request which allows for maximum timing flexibility for all. The delegates work alongside our skilled technicians for a period of time which is dependent on the pump range being trained and the complexity of the model range.

Target Market:All pump repair technicians and maintenance & service staff of our dealers and larger end-user companies.

Suggested Pre-course: N/A.Duration: Dependent on Pump ModelsCost: Free of Charge

You do not need a parachute to skydive. You only need a parachute to skydive twice.

System Accessories & Alternative pumps

All pumps operate as part of a system, whether they are installed in a borehole, sewage pit, factory effluent tank, water booster system, or swimming pool filtration plant.The real issue affecting pumps once they are cor-rectly sized and delivered is whether they are installed correctly, and in the correct environment. By that we mean, is the pump that has been selected placed, in the case of say a sewage pump, on vertical slide rails and as a result is the Duck-foot bend mating seal water tight? Or has a vertical multistage pump been vented of all air at the time of priming to prevent a dry mechanical seal failing at start up. Often these oversights at site reflect badly on the pump quality and performance.

Similarly, a properly installed pump in an inadequately designed sump could also eventually fail, and again the pump and its brand are condemned as being of poor quality and performance. Possibly the sump is too shallow, or the floor has not been sloped towards the pump inlet, or the suction pipe is not submerged deep enough. All affect the pump performance, yet all are beyond the pump manufacturers control.

In other cases cost cutting on the project results in less adequate valves or pipe material being used, or a revised pipe coating specification increases the friction loses beyond original calculations.

All these elements, that are beyond the line of the pump inlet or outlet, could have a dramatic effect on the pump performance. However few authorities or contractors look beyond the pump for the reason for the lack of performance. The first port of call is the pump and its supplier who is summonsed to site to explain why their pump performance is below stan-dard.

This is the reason for this series of courses. We have over the years experienced the effects of the sur-rounding pipe work and valves on our pumps. Simple issues like short radius bends, undersized manifolds etc, have been the bane of our lives. As a result we of-fer you courses on pipe and materials, valves, engines and drive assemblies so that your staff are adequately prepared to investigate the real possibilities of the site problem.

Also in this series are courses on what some may see as competing products. While that could be true we also realize that our staff cannot properly make a selection for replacing the competing product without the appropriate knowledge of what the competitor product is capable of. In this case competitor knowl-edge is vitally important, and please note these course are offered to make staff aware, not to make them into specialists of the competitions offering.

23


A goal is a dreamwith a deadline.

GZA 60 & 61

Pipes & Fittings – Steel / PVC


Content: If we or our distributors are to be a “solutions” pump com-pany, we have to know and understand what system and ac-cessories our pumps are connected to. This entry level pipe and fittings course shows how to decide on the pipe mate-rial and how these pipes compliment a system. The joining methods, pressure ratings, flange specs, coatings, etc are discussed. An optional group tour of a pipe & fittings factory can be included in the program at the clients request.

GZA 60 – Steel Pipe & FittingsGZA 61 – PVC Pipe & Fittings

Suggested Pre-course: GZA 41Follow up course: GZA 60, 61 and 62Duration: 1/2 Day each Full Day with factory tourCost: See Planner Card (add R250 for factory tour)

Target Market: Delegates will be new starts in the industry who may, or may not, have a tertiary technical background will benefit from this program. Knowledge is empowerment so don’t keep you staff in the dark.


Content: To be a full “solutions” pump station provider, we need to understand the various types of valves on the market, their application, their limitation, and their suitability for various applications. What works well in a pump system, and what doesn’t. What is imperative and what is nice to have. Take the blame off the pump set by knowing what the wrong valves do to the system head performance! A factory visit can be incorporated into the course at clients request.

Target Market: Suitable nominees for this course would be new starts and technical staff who need to be able to resolve issues around non performing pumps. Valves are an integral part of a pump station and can trigger system problems

Suggested Pre-course: GZA 41 is imperativeFollow up course: GZA 60 and GZA 61 Duration: 1/2 Day Full day with factory tourCost: See Planner Card (add R250 for factory tour)

GZA 62 Valves & Controls

Light travels faster than sound. This is why some people appear bright until you hear them speak.

GZA 63

PD pumps

Main Segment: Irrigation and Industry

Content: When a client finally gets grid electricity on site, he may want to replace the diesel engine powered “Mono” PD with a multistage electrical submersible pump. So, what are the features of a borehole equipped with a positive displacement progressing cavity shaft driven pump, and what consider-ations do we have to take into account when making an alternative offer. We show what goes into a shaft driven borehole and how to maximize the clients options. An op-tional group tour of PD pump factory can be included in the program at the clients request.

Target Market: As an introduction course for new starts in borehole pump sales, or segment personnel who need to have knowledge of the alternative product, this course will fit the bill.

Suggested Pre-course: GZA 41, GZA 09, GZA 10Follow up course: GZA 09, GZA 10, GZA 11Duration: 1/2 Day Full Day with factory tourCost: See Planner Card (add R250 for factory tour)


Content: Inevitably a customer will want to consider replacing their windmill with an electrical or solar powered borehole pump. So what are the normal features or application require-ments of a borehole equipped with a windmill? What considerations do we need to remember, and what do we offer to replace it? This course complements the GZA 09 and GZA 63 content.

Target Market: Also an introductory course for new starts in borehole pump sales, or segment personnel who need to have knowledge of the alternative product.

Suggested Pre-course: GZA 41 is imperative. GZA 10Follow up course: GZA 09, GZA 10, GZA 11Duration: 1/2 Day Full day with factory tourCost: See Planner Card (add R250 for factory tour)

GZA 64 Windmills

25

What would you attempt to do if you knew you could not fail?

GZA 65

Diesel Engines

GZA 66 V-Drives & Couplings


Content: In remote applications a diesel engine is not an uncommon source of power. What makes a diesel engine the better solution, how does it work, and what info will the supplier want from you to select the right unit to match your pump? What power does an engine lose with altitude, and how does this affect the selection and pricing? If the diesel engine can only rev to 2300 rpm can we run our pump with it? If we sell the total package we had better know what we are involved with, and what are the issues to deal with.

Target Market: As an introduction course for new sales staff who trade pumps with diesel power to facilitate a complete pump package for the South African market.


Content: Electricity is still a scarce commodity in many parts of Africa, so an end suction pump (NK series) with a diesel engine on a base plate is not an uncommon purchase. What If the client has an engine that has a speed limitation? We will have to understand the speed ratios required to make our pump work within the solution. What if the solution is a pump with a speed requirement somewhere between 1500 & 2900 rpm? V-drives or Couplings are the answer. This course will teach you how to specify or select the correct drive assembly.

Target Market: Also an introductory course this Drive selection course complements the GZA 65 Diesel Engines course for the same target market.

Suggested Pre-course: GZA 41 is importantFollow up course: GZA 66Duration: 1 DayCost: See Planner Card

Suggested Pre-course: GZA 41 and GZA 65 is imperative.Follow up course: GZA 02Duration: 1 DayCost: See Planner Card

Change is inevitable, exceptfrom a vending machine.

Self Development Skills


27

To be sure of hitting the target, shoot first and call whatever you hit the target.

Companies are about people. Whether these people per-form a sales function, logistics support, product services, or a management role, they will at some time be the interface between the company and the customer, or an interface between one department and another internal customer of the organization.

However, people being people we behave outside of the typi-cal production line of conformity, and each one of us is unique in every way, albeit there is a large degree of commonality in our behavior! We each have our own opinion of fair, just and right. So it is not surprising that companies spend a large por-tion of their training budget on interpersonal skills develop-ment. These development programs are sometimes sourced to keep a corporate cultural behavior constant, and other times the inter personal skills are corrective.

The Grundfos SA Academy caters for some of these require-ments by offering a more common series of programs to help staff and the company keep a sense of balance and direction.

Some times we present the course ourselves, and other times we hire-in the skills and run a program for a larger group of people. This is what Self Development Skills are about.

The following segment of the brochure gives you an indica-tion of the personal skills courses we offer, but we are able to offer virtually any program, by request, via either our central training facility in Denmark, or by hiring in the services of a specialist company.

At Grundfos we believe that no matter how technically competent our staff are, if we cannot transfer this knowledge to our clients in a positive manner, and if we cannot com-municate with our clients in a manner they deem acceptable, we will likely not build and retain the customer relationship and as a result we will not secure ongoing orders from our customer base.

Therefore the Skills Development courses we offer develop, sales skills, marketing skill, managerial skill, logistics and stock management, as well as an appreciation of business finance. We don’t aim to turn delegates into graduates, but they do exit the course with some knowledge of how these elements impact on the business as a whole and by this man-ner turn frustrated un-knowledgeable staff into people who participate in the solution rather than just criticize, and we are then able to convey a better and more practical message to our clients, the fastest and best way to build long term relationships.

Internal training, as opposed to casual ad hoc courses from various suppliers, allows a company to develop a common way of doing things, of behaving with clients, and of selling our products. In other words a constant/ consistent message!

Should we not have a course in our catalogue which meets your needs, give a us a mandate to find it and make sure your staff are ready to deal with inter personal relationships.

GZA AA

Basic Selling Skills

GZA BB Advanced Selling Skillsls

Target Market: Designed for beginners in Internal and External sales.

Content: Based on the needs of the Internal Sales force, this course also prepares new sales reps on how to use the phone for first contact. Delegates will learn to create a unique sales pitch to get customers attention, prepare for the call, discov-er customer needs, handle objections, distinguish Features from Benefits, Close the Sale, and handle complaints. Taking responsibility for the post sale event is also a focus of the training.

Follow up Course: GZA BB and GZA JJDuration: 2 Day Cost: See Planner Card

Target Market: More advanced skills for new external sales staff or a

refresher for sales people in a tough trading environment.

Content: Sales Reps need to prepare for their customer contact. This course prepares sales reps on how to use the phone for first contacts and to get the appointment. Delegates will learn to prepare a unique sales pitch to get customers attention and prepare the paperwork for the call based on estab-lished customer needs. Overcoming Objections, identifying Decision Makers and Gate Keepers is a key focus.

Suggested Pre-course: GZA AA for less experienced reps.Follow up Course: GZA JJ Duration: 2 Day Cost: See Planner Card

If I agreed with you we'd both be wrong.

Delegates will take part in role plays to practice their skills. Classes restricted to 8 people!

Using appropriate Features and Benefits towards Closing the Sale are all practiced in video role plays. Courses restricted to 8 people!

GZA DD Train the Trainer

Content: Does the thought of talking before an audience feel to be beyond your ability? Do nerves destroy your confidence and presentation? All sales people and managers will at some time have to present a product knowledge show, strategic document, or budget. Or even address a group of clients about a project. So, how do you structure a presentation? How do people process thoughts? How do you identify dif-ferent personality types in the training environment? What are the guidelines around building a power point show? This is the course to answer all those concerns! Over the 3 days the delegate will build a power point presentation ap-plicable to their job or product range.

Target Market: Does your job require you to occasionally stand before 5 or 500 people? Anyone who has to present to any audience is a candidate. Sales rep or MD!

Suggested Pre-course: GZA BBFollow up Course: GZA DDDuration: 3 Day Cost: See Planner Card

Content: Training is an interactive transfer of skills and is not the same as a presentation! Once you have accepted that, the training starts! This course will test your skills at transfer-ring knowledge. Training entails the art developing course content, transferring skills, testing for learning, questioning techniques, dealing with different learning styles and per-sonalities, etc. You will use your own subject and material to start the development of a training element.

Target Market: Anyone who has to perform a training function in their job, as opposed to presentations. Learn the different skills required.

Suggested Pre-course: GZA CC for the less skilled speakers.Duration: 3 Day Cost: See Planner Card

GZA CC

The Grundfos Presenter

29

Video’d roll plays, in front of a small audience add a sense of realism to the training experience. Classes restricted to 8 people!

Video’d roll plays, in front of an eager group of “learners” will add to the realism of the training experience. Classes restricted to 8 people!

Are Santa’s helperssubordinate clauses?

GZA EE

Finance for Sales People

GZA FF

Finance for non Financial Managers

s

Content: How do you explain the difference between a Mark-up and a Gross Profit on Sales to a sales person? How do you ex-clude VAT from a selling price? This course is a simple tour through the mists of finance. Don’t let the financial people confuse your sales team. Empower them to understand the sales and profit target. Let them get a feel for how your budget and sales efforts are related to the big picture. Un-ravel some of the mysteries of the Profit & Loss account and Balance Sheet, without turning them into financial geeks.

Target Market: All sales people who need to know the different profit terms for reaching a sales price, dealing with VAT calculations, and knowing what it means to be a profitable business thru a P&L account.

Follow up Course: GZA FFDuration: 2 DayCost: See Planner Card

Content: A similar course to GZA EE but for managers aimed at a higher skill level. How does a “minor” discount on sales af-fect the income stream? How much more, at a lower price, do you have to sell to achieve the same income? What are the strategic elements of a good and achievable budget? How do you interpret the P&L. Empower your managers to understand the sales and profit budget, while considering your budgeted contributions from the customer. Where do you look to assess good financial control in a companies set of accounts? This course is a short introduction to finance as it affects your business and the companies you trade with. Remove some of the confusion of the P&L and Balance Sheet, without turning them into financial clerks.

Target Market: Similar to the GZA EE course but at a higher level for junior management people and upwards. The same people who will need to budget and analyze past performance, and know what PBT, or EBITA is!

Suggested Pre-course: GZA EEDuration: 2 DayCost: See Planner Card

Spend less time debating who is right and more time deciding what is right.

GZA GG

Presenting at a Disciplinary Hearing

s

GZA HH

Chairing a Disciplinary Hearing

s

Content: ….. or how to avoid a CCMA case for unfair labor practices! To often the decision to call for a Disciplinary Hearing is based on the instant, or built up emotions of a workers behavior “problem” festering over a long period. What has led to this hearing? Was a pre enquiry held? Who is qualified to present the companies case? What behavior pattern of the accused has been built up over time to justify a Hearing? What are the sanctions that can be applied relevant to the transgres-sion? Is there possibly a better resolution to a full hearing? All the procedures and documents relevant to a fair Hearing are covered.

Target Market: All supervisors and managers with subordinate staff who may need to represent the company in a disciplinary hearing.

Follow up Course: GZA HH but only after a few presentations and involvement at a hearing!Duration: 1 Day Cost: See Planner Card

Content: So you’ve sat in on many hearings! That doesn’t qualify you to Chair the hearing, or make a sound judgment. This course will set out the procedural Do’s and Don’ts. Many “solid” cases are reversed in the CCMA because strict hearing procedures and processes were overlooked in the Hearing. When should you ask for legal advice? Can you adjourn a hearing to get legal advice or wait for a witness to return to the office? Don’t forget, all parties present have an interest in the outcome of a hearing so it has to be managed 100% correct. Every time. Worker/Union representatives often know the rules as well as or even better than the Hearing Officer as they are involved more often. Don’t embarrass yourself. Take the course!!

Suggested Pre-course: GZA GG is a definiteDuration: 1 (or 2 Day if done with GZA GG)Cost: See Planner Card

31

Target Market: Once more senior staff are confident to present the compa-ny case at a hearing, they may be ready to actually Chair the Hearing. Emotionally volatile people may not be the right candidate, as skilled employee or union representatives will try to derail the hearing!

The nicest thing about the future is it always starts tomorrow.

GZA JJ

Marketing & Business Models

GZA KK

Stock Management

s.

Content: This course, presented by an MBA graduate, asks….. Why do companies have different business models? How does branding differentiate a company? What makes a whole-saler different to a retailer? Why do some businesses suc-ceed in a dingy industrial estate while others falter in a top suburban mall? What profit margins are expected at each level in the supply chain? What effect does a discount have on the profit and ability to sell? Where should you advertise and what are the expectations of an advert? Product, Price, Place, Promotion, Process, People and Physical are consid-ered.Delegates will be required to bring along their own project to work with during the course which will form part of the post course project.

Target Market: All personnel in sales and management who need to how their and their own customer’s business are set up to market, and what elements marketing entails

Suggested Pre-course: GZA AA and GZA BBDuration: 3 DayCost: See Planner Card

Target Market: Nominees could be sales people who are frustrated at “No Stock” situations, or junior procurement staff whom you want to set on the road to a career in stock management but need to give them some insight to the jobs intricacies.

Content: A one day journey through the decisions, systems, stats, and logistics of proper stock management. And there is a finance component to be considered! Why are we always out of stock of that item? Why can’t we order a pallet load? What is shelf life all about? What can all parties do to make life better for us and the customer? How do we get to have stock and who pays for it to be there? What does it cost to hold stock? All this and more on stock management.

Suggested Pre-course: GZA LLFollow-up Course: GZA LLDuration: 1 Day Cost: See Planner Card

A good time to keep you mouth shut is when you are in deep water!

GZA LL

Logistics

s

GZA MM

Basic Computer and Data Management

s

Content: A simple journey through the decisions, systems, stats, and logistics of proper logistics management. Presented by an BSc Industrial Engineer with many years of logistics involve-ment across many industries he will challenge delegates with: What are the costs involved and how are they evalu-ated? Yes, there is a finance component to be considered! What is it? Why are do the goods always arrive “late” and leave us with no stock? How do we get stock to our cli-ents? Who pays? When do we pay for transport, and when shouldn’t we? What does it cost to store and manage stock? Logistics is a science and we want you to learn something about it.

Target Market: The probable delegates are sales people who see Stock Or-ders on the system but never have the goods to sell when they need them. Or, you may register junior procurement staff whom you want to expose to the planning of logistics.

Suggested Pre-course: GZA KKFollow-up Course: GZA KKDuration: 1 DayCost: See Planner Card

Target Market: The basics of using the PC for unskilled blue collar staff who will move on to use it in business applications like Receiving, Dispatch or Service & Repairs.

Content: This course takes inexperienced staff through the basics of starting and using a computer to manage data input, and work their way around the XP & E-mail Files, Menu and Folder systems. Once proficiency is reached they may go for formal Excel, Word, Power Point, Impact or SAP training.

These staff may have started in a warehouse role and now have progressed to give customer support and interface with clients who expect proficiency. Computers for learn-ing are supplied. Max 6 delegates per course.

Suggested Pre-course: NILDuration: 1/2 DayCost: See Planner Card

33

A gossip is someone with a great sense of rumour.

GZA NN

Induction Program

Target Market: All new starts within 2 weeks of their first day at Grundfos.

Content: A new employees entry into the World of The Grundfos Way. Some HR input and forms to complete, company Policies, some Health & Safety, and the Medical Aid and Pension Fund systems. This course will run with, or shortly before, the General Prod-uct & Application (GZA 40) program.

Suggested Pre-course: N/ADuration: 1/2 DayCost: Free of Charge

Target Market: Designed as special compilations for the Induction Program, the Student Program or Visitors, the above courses will only be presented to select audiences and are planned by request.

Content:Segment Briefs: The various AP&AT segment presenta-tions (GZA 45 – GZA 52) are presented as a series of 90 minute vignettes for visiting Delegations, or within the opening Student week, or with the GPA program so del-egates assimilate to how the company is structured, and how the product ranges fit into the bigger picture. This is a “buffet” of Grundfos segments and products. All Segment Managers present a segment.

Student Intro: A three day session of: HR, Market oppor-tunities, Our Product Segments, Administration, Academy Rules and Regulation, Team Building, Setting Personal Goals, the Grundfos Brand and family (DWT & Alldos), the labor market and personal career development, Manage-ment Hierarchy, etc. All aimed to settle the new arrivals and give them a taste of what the world of commerce expects from them. Then it’s heads down for 22 weeks!!

GZA PP - RR

Specials

A hangover is the wrath of grapes.

The facilities of the GZA Academy South Africa are for hire to our Industry Associates, Allied Industries, Industry Bodies, and Training Institutions. The training room can be set up as required, and due to the layout of the academy facility, privacy is ensured.

Our academy facilities include:

Reception: A relaxed atmosphere to meet and greet your clients will create a wonderful first impression. From here lead them to the adjacent canteen for fresh coffee and muffins to start the day.

Auditorium: We have a 48 seat centrally air conditioned Auditorium with flip chart, data projector, DVD player, VHS tape player, CD Audio and DStv access. This facility and equipment is hired out from a ½ day or full day/s basis, with a pay per equipment used basis.

Training Room: Again air conditioned, the room is capable of seating 30 people behind 2 seater desks. This very malleable room has all the facilities as detailed in the auditorium, plus a full size white board.

Computer Lab: With 8 work stations and internet access this facility will suit your IT training people to the “T”. A data projector for leading the training, and flip chart, completes the service offering in this air conditioned room. Work stations are hired per each.

Workshop: A simple technical room of + - 100m2 allows you to do product demos, and stripping and rebuilding, in a suitable en-vironment. A 5m roll up door allows easy access, and onsite acces to a forklift will make the task of unloading or loading so much easier.

The staff canteen seats 50 people and can provide users with specially designed menus for smart events, product launches, etc, A gardened out door area allows T&C’s or lunch to be taken “al fresco”, and for lunch you may select off the daily 2-Option lunch menu, served at the canteen, or order a special menu. A variety of soft drinks, waters and juices are available to compliment the full-time tea and coffee station.

Lastly, for early arrivals who want to miss the traffic, a wide selection of freshly prepared breakfast options are available. If a simple yogurt, or muesli and yogurt, sandwich (plain or toasted), or even full bacon eggs sausages with mushrooms, etc is you desire, then pitch early!

So, give the academy manager a call and get a quote tailor made for your function.

Dudley Willer Tel:- +27 (0) 11 579 4800 Cell:- +27 (0) 82 574 3536 E-mail:- [email protected] Fax:- 086 623 3992

Grundfos Academy

FACILITY HIRE

35

Birthdays are good for you.The more you have the longer you live.

GZA

CORPORATE SOCIAL RESPONSIBILITY

When everything is coming your way you are in thewrong lane.

GZA

Trainee Program

37

Following the establishment of The Grundfos South Africa Training Academy in 2006, the Academy imme-diately set about transferring pump skills to both our staff and clients, and as part of this new beginning, the company’s Corporate Social Responsibility pro-gram kicked in and we established an industry focused 6-month training program, along the lines of the Pump School, accessible to unemployed young National Diploma and BTech graduates. The program aims to give these graduates intensive industry training and experience and thereby better employment opportuni-ties. By the end of 2010 some 90 plus students will have entered the program, some sponsored by Grundfos, and others by the NS&TF and other sponsor companies. The program draws students from across South Africa, and the major English speaking countries of Africa.

As the program has evolved we have added courses to the content to help broaden the learning experience of the graduates. This is in line with the objective of improving their opportunity to gain employment in the industry after the six month program. The series of technical courses that are presented are generic in nature allowing for a broad scope of later opportunities for the students to follow after graduating from the program.

A special element of the program is the four weeks where we second students to our dealers for in-service training experience. This allows students to get a more broad view of the industry and introduces them to prospective employers for post program employment opportunities!

Students at the academy will be able to experience top level input from local specialists, and from time to time international specialists in their field are invited to train our staff and students. In many cases hands-on training with the equipment is provided in one of our three lecture rooms, and in 2010 a full size training pump and test bed, gravity feed simulation, and valve pressure differentiation system has been built, specially for all our students to experience the learning in real life simulations.

As part of this trainee development program we set students a series of Milestone Assignments in the six months, which encourages the students to research a probable application site or industry application for the learning they have experienced in the prior 4 weeks.

Finally, in terms of the program, the students under-take a community project in co operation with our in company charity – SACRED – to assist a deserving community with a worthwhile water focused project within the scope of their training and skill. Students take full charge of the project with Design, Planning, Leading, Finances, Procurement, Logistics and Instal-lation sub teams being involved, all drawing on their learning over the prior six months.

Remembering our CSR commitment, in the final phase of the program we arrange for an employment agent to come and advise the students on the preparation of a quality CV. This is followed by an interview session where prospective employers can meet and interview any students for employment opportunities.

What came first the chicken or the egg?

Grundfos South Africa Training Academy Enrolment Form Course Name: _____________________________ Course Code: _________________________ Course Date: _____________________________ Company Name: ______________________ Course Fee: R________________p/p Company Order Number: _________________________

REF NAME SURNAME E-MAIL or FAX TELE NUMBER BRANCH NAME MANAGER’S NAME

1

2

3

4

5 Fax the Enrolment Form to 086 623 3992 I request you to enroll the above mentioned person/s person on the course detailed above - one form per course please - and confirm I am authorized to do so. By signing this form I consent the Company be charged for this course and that I bind the Company and myself as Surety for the debt hereby incurred. I acknowldege that the course fees must be paid in full, 4 working days ahead of the start of the course and any cancellation thereafter will be levied a cancellation fee of 100% 2 days before the course 50% 4 days ahead of the course. Delegates may however postpone attendance at a course once without a cancellation forfeit. Should insufficient deleagtes register for a course Grundfos may, at our discretion; postpone the course; or cancel the course and refund any fees held in full.

Discounts To assist our clients to maximise training opportunities, the following volume discounts apply for delegates from one company: 1 to 4 delegates Less 10% 5 to 8 delegates Less 20% 9 or more delegates Less 30% On site course costs Negotiable Some courses are suitable for on site presentation and by request these can be arranged. Travel, accommodation and the subsistance costs of the trainer are shared among the final delegate numbers, while volume discounts still apply. Signed: __________________________ Name: ____________________________________

Contact No: _______________________ Contact E-mail: _____________________________

How to Find Us:-

From JHB north: Along the N3 South to Gilooly's, then take the R24 or N12 East (Boksburg) and take Edenvale oframp, turn right…… From JHB south: Along the N3 North to Gilooly's, then take the R24 or N12 East (Boksburg) and take Edenvale oframp, turn right…… From Limpopo or PTA East: Along N1, then R21 to ORT Airport, then take R24 West to JHB. Take the Edenvale oframp and turn left…. From Nelspruit: Along the N4, then N12 West to JHB. Take the Edenvale oframp and turn left……… ....... then travel South along Van Riebeeck Rd, which becomes Main Road. Cross the traffic light at the BP garage, but keep to the right lane through the next robot into North Reef Rd. As you are passing Union Tiles, turn right into George Allen Road, and at the bottom of the hill turn left on to the brick paved road into the Grundfos (Pty) Ltd entrance - marked B.

Co-Ordinatess: S26°09.880’ E28°09.639’ Contact us for accommodation options in the area.

Grundfos (Pty) LtdC/r George Allen & Mountjoy Roads

Wilbart Ext 2, Bedfordview, 2009

GRUNDFOS (PTY) LTDHEAD OFFICE

+27 11 579 4800COR MOUNTJOY AND GEORGE ALLEN ROADS

WILBART EXT 2BEDFORDVIEWSOUTH AFRICA

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