ROMMEL F. GONZALES

Scientific Writing & Business

METACOMMUNICATION

What is Metacommunication?It is a verbal message that although not expressed literally, accompanies a message that may be translated literally. The meaning of the verbal message is entirely different from the literal definition of the used words. Skillful minds need to prudently scan the surroundings words or previous related messages in order to understand the appropriate meaning of the message.

Examples

Message

Possible Meaning

Don’t be absent tomorro

w

-You are frequently absent.-I am orally reprimanding you for your absences.

Message

Possible Meaning

Your work is Excelle

nt.

-You are a desirable worker.

Message Possible Meaning

Our stocks do not stay

long in our

store.

-We sell quality items.-Our merchandise are highly saleable.

KINESICS COMMUNICATIO

N

Kinesics CommunicationIt is an idea expressed through non-verbal communication behavior, situation or action. A smile, jolly face, a wink , a frown, a sigh, and a nod convey multifarious possible messages. The kind of attire, grooming, posture, temper, promptness, industry, speed and gestures also manifest various possible meaning.

ACTION POSSIBLE MEANING

1. The officer starts to dial a number while an employee is talking.

-You may now go.-We already finished our conversation.

ACTION POSSIBLE MEANING

2.After reading the price tags, the prospect customers left immediately.

-Items being sold are expensive.

ACTION POSSIBLE MEANING3. A food receptionist offers a magazine to a person who occupies a table but waits only for someone.

-Hey, this is not a waiting area.-This place is for dining customers only.

ACTION POSSIBLE MEANING

4. A long line of payors, customers, and clients faces the cashier.

-The cashier acts sluggardly.-There is need to assign more cashiers.

Thank you!PREPARED BY:

ROMMEL F. GONZALES