methods of payment in hotel and restaurant
TRANSCRIPT
METHODS OF PAYMENT
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• Cash
• credit and debit card
• House room
• gift cards and vouchers
• Company
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How to settle the payments in
different ways
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Guest Bill Settlement Type
Diagram
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Print the bill / check for
presenting to the guest:
• Print the guest check from the POS machine
on a ‘Slip Printer’ / ‘Roll Printer’.
• Place the check on the bill folder.
• Place a pen along with the bill.
• Present the bill to the guest / host.
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Settlement by Credit Card:
• Swipe the Card on the EDC machine.
• Enter the amount on the EDC machine.
• Verify the amount entered with the amount on the bill. Confirm the settlement.
• Take print out and get signature on the merchant copy from the guest along with the check copy.
• Return the credit card along with the guest’s copy of the credit card slip / voucher.
• If guest adds a tip on the Credit card slip then adjust the same on the EDC machine and take a new printout.
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Settlement of by Cash:
• Cash settlements may vary among restaurant /
hotel policy.
• If the guest wants to settle by foreign currency
then request the guest to exchange the
currency with the front desk cashier. (
Depending upon the hotel and local
government policy)
• Present change in the folder.
• Do not claim the tip until guest leave.8www.indianchefrecipe.com
Settlement by Coupons,
vouchers and Gift certificates:
• Read the coupon carefully to determine if it is a valid or expired one.
• Find out what all charges are covered.
• Don’t give any cash as change for gift certificates and coupons.
• If the coupon amount doesn’t cover the total food bill then collect the balance amount by other method of payments.
• Keep the coupon safely on the cash box / folder. Treat them as cash.
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Settlement to Company or City
Ledger:
• Ask the guest to write down the Company name on the bill, Some companies have credit with the hotel. These are called city Ledgers.
• If the guest is aware of the unique City Ledger number then ask for the same.
• Ask guest to sign on all the checks.
• Give the receipt showing the charges.
• Make the settlement to City Ledger and close the Table on POS.
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Settlement to In House rooms:
• Request the guest to write their name and room number on the printed check and sign them.
• Do a room enquiry on the POS machine with the details mentioned on the bill by guest.
• Try searching by room number first if not found then try again by searching by the last name of the guest.
• If details matched with those given on the bill then settle the bill on to that room.
• If the details doesn’t match then, Ask the guest to present the room key as identification.
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THANK YOU
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