methods of -...

©Zainal Muizz Solutions http://zainalmuizz.weebly.com

Organizational and Operational Improvements

Philosophies, Ideas, Approaches and Methods of

Zainal Muizz Solutions


• Throughout these pages we hope to highlight our

philosophies and ideas towards improving businesses

• These philosophies and ideas have been developed as a

result from our experiences in providing consultancy services

and training for more than a decade

• The methods and approaches we have developed are proven

methods derived from the industry such as Organizational

Design & Improvement, Balanced Scorecard, Lean Thinking,

Six Sigma and application of ISO management standards

• Please visit our website: http://zainalmuizz.weebly.com

Our Capabilities

http://zainalmuizz.weebly.com/


The Business Improvement Stages

Growth:

Foundation Knowledge

Competency:

Building Solid Foundation

Improvements:

Enhancements

These are common entrepreneurship knowledge used to start & grow a business venture

With solid understanding of the foundation, more advanced knowledge and tools are likely to be utilized and deployed.

Owners/Managers start to realize in order to make the venture work more effectively, the in-depth understanding of the organizational efficiency must be acquired

Stage 1: Growth

Stage 2: Build

Competencies

Stage 3:

Improvements


Components of Business/Entrepreneur

Knowledge at each stage

Planning and

problem solving at

the most basic

The 4 P’s of Successful Business/Entrepreneur Knowledge

Successful Business

Organizational

performance

management at

the highest

Financial measures

at the most basic

Understanding Human

Motivation as the most

basic

Understanding the

customer & market

where the business

competes at the most

basic

Interpersonal skills

and culture at the

highest

Performance is

understanding

measurement and

developing the

systems to monitor

achievement

People/Politics is

the human

perspective in

business from

understanding needs

to leadership

development

Processes are

methods in which the

products and services

are produced and

delivered to customers

Product understanding

includes the

organization, the

brand it carries as well

as the physical

products and services

Productivity and

efficiency techniques

at the highest

Designing the

organization at the

highest peak

Product

Performance

Process

People/Politics


Knowledge to perform Improvements in…

Physical / Technical Dimension

Process Structure

Technology Structure

Organization Structure

Infrastructure Dimension

Reward Structure

Measurement Structure

Management Methods

Value Dimension

Organizational Culture

Political Power Belief System

More

concrete,

easiest to

improve

Less

concrete,

more

difficult to

improve

Adapted from : Business Reengineering, The Survival Guide, Dorine C. Andrews and Susan K. Stalick


Consulting Areas We can Work on

Mission,Vision,

Strategy

Adapted from: Organization

Design, Patricia Cichoki &

Christine Irwin


Our Programme

Leader and Executive Team

•What organizational capabilities do we need to deliver on the strategy?

I. DETERMINING THE IMPROVEMENT FRAMEWORK

Strategy

II. IMPROVING THE ORGANIZATION

Structure

Core Values

Work to be done Enablers Culture & Norms

• How will work get coordinated and integrated across business units?

• What structureand organizational roles meet our strategic criteria?

• How do we measure and reward performance at an individual, a team and an organizational level ?

• How do we create the right environment to perform and support people development?

Leadership Team

Steering Committee and

Work Groups

Whole Organization

•What are the details?•How do the pieces all work together?

III. DEVELOPING THE DETAILS

•How are we going to make the transition?

IV. IMPLEMENTING THE NEW DESIGN

Current State Assessment

• What is the gap between where we are and where we want to go?


How we improve at each stage

1. Develop/ReviewMission & Vision

2. Create Team & Generate Awareness

3. Developthe GAM

5. Manage Implementation& Change 4. Design/Redesign

System

6. Measure & Assess Effectiveness

7. Review & Continuously

Improve

©Zainal Muizz Solutions


Example Training Programmes by Stages to

improve knowledge, skills & attributes

Stage 1: Growth

Stage 2: Build

Competencies

Stage 3:

Improvements

• Workplace Management

• Structured Problem Solving

• SPC (Statistical Process Control)

Explorer

• 7QC Tools

• Why-Why Analysis

• DOE (Design of Experiment)

Explorer

• Yellow Belt

• Gemba Kaizen

• Poka Yoke

• Business Plan Development

• Finance for Non-Financial Mgrs

• Marketing for SMEs

• Understanding HR

• Enterprise Dynamics

• Customer Driven Organization

• Employee Motivation

• Leadership

• Communication Skills

• Personal Productivity

• The New Manager

• Lean Sigma Evolution

• Process FMEA

• SPC

• Kanban System

• Measurement Systems Analysis

(MSA)

• DOE

• 8D Problem Solving

• Removing Communication

Roadblocks

• Project Simulation

• Single Minute Exchange of Dies

(SMED)

• Strategic Management

• Organization Design for SME

• Performance Management for SME

• Customer Relationship Management

• Quality Management

• Effective Teamwork

• Product Life Cycle

• Visionary Leadership

• Change Management

• Presentation Skills

• Design FMEA

• Value Stream Mapping

• Operation Excellence Lab

• Green Belt

• Black Belt

• Optimizing Process Performance

• Controlling Critical Factors

• Statistical Tests

• MSA/SPC/DOE Expert

• The Excellent Organization

• Strategic Performance

Management

• Supply Chain Management

• Job Analysis and Design

• Organization Culture

• Interpersonal Skills

• Conflict Resolution

• The New Change Leader


Our Method Facilitates Achievement

Stage 1

Growth

Stage 3

Business

Improvement

Stage 2

Management

Competencies

Quality Mindset

Continuous Improvement Cycle

©Zainal Muizz Solutions

Facilitates achievement

MPC’s Business Excellence Framework


• Zainal Abidin Jalaludin – Principal

• Organizational Improvement / Excellence

• MBA (UiTM), BBA (Hons.) Finance, Certified Manager of Quality/Organizational Excellence (CMQ/OE - FMM & ASQ), Member MIM, Member ASQ, Certified Trainer (PSMB)

• Azman Hussain – Senior Consultant

• Operational Improvement / Excellence

• BSc Electrical Engineering, South Alabama, Lean Sigma Certified Trainer (Rolls Royce Asia, Nestle Asia), Six Sigma Black Belt (Sony Corp), Six Sigma Green Belt (Air Academy, USA), Certified Trainer (PSMB)

• Hairol Izhar Idris – Senior Consultant

• Quality Management Systems

• IRCA (UK) Certified Quality Auditor, Certified Trainer (MBfAcademy) since 1993

Our Consultants


Thank you

methods of -...

Documents