metro cash n carry tqm

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• Ali Muslim•Aamna Abbasi•Wajiha khalid• Madeeha Azam • Ali Awan

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• Founded in late 1964 in Germany • Up till now 29 countries• 100,000 employees worldwide.• Largest selling brand of metro group.• Offers high level of assortment experience

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• Announced its operations in Pakistan in January 2006.•Since then, it has established itself a potential market leader.

Metro Cash & Carry have 5 stores in Pakistan

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Metro takes the full responsibility for product warranty and guarantee.

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Metro provides after sale services.

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Fruits and Vegetables

Spices and Pickles Fish Dairy Meat

Grill Bakery Tobacco Beverages Beauty Solutions

Media Home Electronics Detergents Edible Grocery Household

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FUTURE COMPETITION

CUSTOMERS NEEDS ARE MOVING

FAME AND CUSTOMER LOYALTY

INVESTMENT OPPURTUNITIES

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SATISFACTION OF THE FOUR ENTIES

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CONFIDENCE BUILDING

TOOL

Preference over other companies

Structures Policy

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ISO is the world's largest developer and publisher of International Standards.

ISO is a network of the national standards institutes of 163 countries.

ISO is a non-governmental organization that forms a bridge between the public and private sectors.

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Continuous improvement in each and every process being carried out.

Documenting all the processes which are being carried out.

Making and implementing Corrective and Preventative measures.

Increasing employee morale.

Continuous employee training.

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Increased customer satisfaction towards business.

Insured better product and services delivery to customers.

Generating improved profit levels. Improved communications both internally

and externally. Reduced the need of monthly audits. Efficiently handle thousands of orders,

shipments and deliveries.