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TRANSCRIPT
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Metropolitan Transit Authority of Harris County
Fiscal Years 2012-2015 Performance Audit
Task 3: Transit Operations
January 2017
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Contents SECTION 1. INTRODUCTION ................................................................................................................................. 1
1.1 TRANSIT PERFORMANCE AUDIT BACKGROUND .................................................................................................................... 1 1.2 TRANSIT PERFORMANCE AUDIT OVERVIEW ........................................................................................................................ 2 1.2.1 METRO’S AUDIT PERIOD ACCOMPLISHMENTS WILL ENHANCE SERVICE ................................................................................... 2 1.2.2 CHALLENGES WERE EVIDENT IN PERFORMANCE TRENDS........................................................................................................ 3 1.2.3 METRO’S MANAGEMENT RECOGNIZES THE NEED TO INCREASE RIDERSHIP ............................................................................. 3 1.2.4 METRO’S MANAGEMENT IS TAKING STEPS TO INCREASE SERVICE AND CONTROL COSTS ............................................................ 4 1.3 METRO’S TRANSPORTATION FUNCTIONS .......................................................................................................................... 4 1.4 ORGANIZATION OF THE REPORT ....................................................................................................................................... 7
SECTION 2. TRANSIT PERFORMANCE OVERVIEW .......................................................................................... 8
2.1 BACKGROUND .............................................................................................................................................................. 8 2.2 SYSTEM‐WIDE AND MODAL PERFORMANCE TRENDS ............................................................................................................ 8 2.2.1 TOTAL OPERATING COSTS AND COST EFFICIENCY INDICATORS .............................................................................................. 10 2.2.2 REVENUE‐BASED PERFORMANCE INDICATORS DEMONSTRATED MIXED TRENDS ...................................................................... 10 2.2.3 SERVICE QUALITY ........................................................................................................................................................ 10
SECTION 3. BUS OPERATIONS ............................................................................................................................. 12
3.1 BUS SERVICE .............................................................................................................................................................. 12 3.2 CONSULTANT ASSESSMENT ........................................................................................................................................... 12
SECTION 4. RAIL OPERATIONS ........................................................................................................................... 14
4.1 RAIL SERVICE .............................................................................................................................................................. 14 4.2 CONSULTANT ASSESSMENT ........................................................................................................................................... 14
SECTION 5. PARATRANSIT OPERATIONS ......................................................................................................... 16
5.1 PARATRANSIT SERVICE ................................................................................................................................................. 16 5.2 CONSULTANT ASSESSMENT ........................................................................................................................................... 16
SECTION 6. RECOMMENDATIONS ...................................................................................................................... 17
6.1 RECOMMENDATION 1: AUGMENT THE RESULTS OF THE REVIEW OF METRO’S TRANSPORTATION OPERATIONS WITH AN EVALUATION OF METRO’S GOALS AND OBJECTIVES ............................................................................................................................ 18
6.2 RECOMMENDATION 2: IMPROVE FARE RECOVERY RATIO .................................................................................................... 18 6.3 RECOMMENDATION 3: IMPROVE RAIL ON‐TIME PERFORMANCE .......................................................................................... 18 6.4 RECOMMENDATION 4: INCREASE THE NUMBER OF HOV LANES ........................................................................................... 19 6.5 RECOMMENDATION 5: EVALUATE RIDERSHIP TRENDS AND IDENTIFY OPPORTUNITIES TO TARGET NEW TRANSIT MARKETS ............. 19 6.6 RECOMMENDATION 6: ENHANCE RIDERSHIP WITH AN UPDATED MARKETING CAMPAIGN, ALIGNING TO POPULATION TARGETS ....... 20 6.7 RECOMMENDATION 7: TAKE ADVANTAGE OF THE OPPORTUNITIES PRESENTED BY THE UPCOMING SUPER BOWL .......................... 20 6.8 RECOMMENDATION 8: FORMALIZE A PLAN TO SHOW THE BENEFITS OF PUBLIC TRANSIT ........................................................... 20 6.9 RECOMMENDATION 9: WORK WITH THE CITY AND SOCIAL SERVICE ORGANIZATIONS TO REDUCE THE IMPACT OF VAGRANCY,
LOITERING, AND PANHANDLING ON AND AROUND METRO TRANSIT FACILITIES ...................................................................... 21 6.10 RECOMMENDATION 10: MAKE THE AREA AROUND THE DOWNTOWN RAIL LINE A TRANSIT‐ONLY CORRIDOR ............................... 21
SECTION 7. SUMMARY .......................................................................................................................................... 22
APPENDIX A: OPERATING DATA BY PERFORMANCE INDICATOR ............................................................. 23
APPENDIX B: PERFORMANCE DATA BY MODE ............................................................................................... 24
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SSECTION
FY 2012Task 3: T
Section 1
1.1
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The Metthereforein associconduct data, whiof the per
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1. INTRO
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SSECTION
FY 2012Task 3: T
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1. INTRO
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SSECTION
FY 2012Task 3: T
1.2.2
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1. INTRO
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SSECTION
FY 2012Task 3: T
METRO rail mileunnecessweekendefforts, sridershipchallengedowntowMETRO inspire tMETRO enhance
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SSECTION
FY 2012Task 3: T
METRO operates approxim
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For this rfixed-rou
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1. INTRO
– FY 2015 Transit Oper
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SSECTION
FY 2012Task 3: T
The perftransit op
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1. INTRO
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SSECTION
FY 2012Task 3: T
The consRail OpEmergenFacility.
1.4
The rema
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1. INTRO
– FY 2015 Transit Oper
sultant visiteerations Ce
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Organiza
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Section 2:operations ris a discusindicators d
Section 3:delivering boperations pperformanc
Section 4: Rof rail opera
Section 5: METROLifof ADA. Mpeople with
Section 6:improving tfunctions.
Section 7: METRO’s s
Appendix Aas well as th
Appendix Bservice efferevenue miltransit indu
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ed two of Menter, Transment Centeant also rode
ation of the R
ons of this re
Transit Preview. Thisssion of MEduring the au
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rations – d, including tch as schedus customer fe
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it Operationlementary pprovides curwho cannot
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discusses Mthe organizauling, manpoeedback on s
cribes METRng performan
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l data used imeasures.
mance indicpassengers eported as a
facilities (KHouston T
perations at ystems.
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RO’s organiznce.
ses METROervice designor door-to-ded-route syst
s and recooductivity o
is of the c
in calculatin
cators by moper revenu
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ashmere andTranStar Tra
the Frist T
it operations
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door service tem.
ommends of METRO’s
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ode, includine hour andvaluating pe
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t for the tre service arekey perform
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ucture and as
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S
SECTION
FY 2012Task 3: T
Section 2
2.1
AccordinCity is tgrowing the perionation in
•
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2.2
System-wefficiencythat has efficiencyactivitiesoperation
System-wperformagenerallyperiod.
The meatax receip
2. TRAN
– FY 2015 Transit Oper
2. Transit P
Backgrou
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odal performUsing state
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FORMANC
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e Overview
by Woods atropolitan arerically durithe Housto
videnced by
ouston includ, Bunker Hi
opulous areaStates in the
ouston scho1.1 billion in
own for its emost importa
re located wton is a natioon a 667-ac
ically black
odal Perform
rmance trenperations. Thpoint for th
productivity ussed at a m.
mance indica-mandated kclining perfo
zation of MEsed by 14.7 p
CE OVERV
8
and Poole Ecrea in the Uing 2013 – 2n metropolithe followin
des four of till Village, W
as in the Unite “Best Place
ool system’sn new funds
ethnic diversant world cit
within the Honally recogncre campus icollege, Tex
mance Tren
ds were revhe discussio
he functionaltrends, alon
more detaile
ators have bkey performormance tren
ETRO transpercent.
VIEW
conomics IncUnited State2014, with 1tan area is png statistics.
the ten wealWest Unive
ted States, Hes for Busine
s annual ims each year,
sity and stroties – it is n
ouston metrnized Tier Oin southeast xas Southern
nds
viewed to aon provided hl review of ng with theed level in t
een validatemance indicat
nds during th
it service wh
c. of the Cityes. The area156,371 peopprojected to
thiest commersity Place,
Houston rankess Careers.”
mpact on th, and genera
ong internatinumber 35. I
ropolitan areOne research
Houston. Mn University.
assess the ehere is a higtransit opera
e practices, the bus, rail
ed as a basistors, METRhe FY 2012
hich equates
y of Houstona was the faple added drank fifth i
munities in Tand Piney
ked first in T”
he Houston ates 24,000
onal commuIt is a magne
ea. Among tuniversity;
METRO’s se.
effectivenessgh-level overations. Operprocedures,
l, and paratr
s for determRO’s perform
– FY 2015
s to sales an
n, the astest
during in the
Texas: Point
Texas
area local
unity. et for
them, it has
ervice
s and rview rating , and ransit
mining mance
audit
d use
-
S
SECTION
FY 2012Task 3: T
The four 2015 aud
•
Trends inservice im
•
Each of calculatedservices.
Performadefinitionperformaappendic
2. TRAN
– FY 2015 Transit Oper
cost effectivdit period.
Cost effecti
Operatin
Operatin
Operatin
Fare rec
n service qumprovement
Service qua
Average
On-time
o Bus
o Rail
Acciden
o Bus
o Rail
Miles b
o Bus
o Rail
these indicad for METR
ance indicatns, and genance statistices to this rep
SIT PERF
Performancerations
veness/effici
iveness/effic
ng cost per p
ng cost per r
ng cost per r
covery ratio:
uality showet.
ality, measur
e vehicle occ
e performanc
: -2.7 percen
l: -12.8 perce
nts per 100,0
: -2.7 percen
l: -7.4 percen
etween mech
: +9.4 perce
l: -32.4 perce
ators is discRO services s
tors were cnerally demoics used toport.
FORMANC
e Audit
iency measu
ciency, meas
passenger: +
revenue hour
revenue mile
-14.4 perce
ed small im
red as:
cupancy: +1
ce
nt
ent
000 miles
nt
nt
hanical road
nt
ent
cussed furthystem-wide
calculated bonstrated de
o calculate
CE OVERV
9
ures reflected
ured as:
+10.7 percen
r: +11.7 perc
e: +11.4 perc
ent
mprovements
.4 percent
d calls
er in this sas well as se
based on veeclining perthe perform
VIEW d increased c
t
cent
cent
in custome
section. Costeparately for
erified dataformance dumance indic
costs over th
er satisfactio
t-based indicbus, light ra
, in compliuring the aucators are p
he FY 2012
on, and room
cators have ail, and paratr
iance with udit period.provided in
– FY
m for
been transit
state The
n the
-
S
SECTION
FY 2012Task 3: T
2.2.1
Both totaconsume
•
•
2.2.2
Among Mand use t
•
•
2.2.3
There are
•
•
2. TRAN
– FY 2015 Transit Oper
Total Ope
al operating d increased
Total operaMETRO’s c
Operating crevenue millargest increthe growth audit period
Bus revrevenue
METRO
METRO
Revenue-
METRO’s ktax receipts p
Sales and subsidizatiogrowth in th
METRO’s fcompared tooperating cofrom 16.0 icreated undaround the higher fare that requirecurrent rate
Service Q
e four state-m
Average ve
On-time per
SIT PERF
Performancerations
erating Cost
costs and oover the aud
ating costs control is lim
costs adjustele. Both of thease betweein operating
d:
venue hourse miles incre
ORail servic
OLift service
-Based Perfo
key performaper passenge
use tax recon, increasedhis indicator
fare structuro peer transiost that is rein FY 2012 der Texas T
country averecovery ra
e higher reco is low.
Quality
mandated pe
hicle occupa
rformance
FORMANC
e Audit
ts and Cost E
operating codit period, fr
include thomited (e.g. fu
ed for servichese costs inn FY 2014 t
g costs, whic
s grew 184,ased 1,081,0
e added 67,1
e has grown
formance Ind
ance indicater trip and th
ceipts per pd 14.7 percer is attributab
re is complexit systems. Tecovered fro
to 13.7 in Transportatioerage fare r
atios are subovery rates.
erformance i
ancy
CE OVERV
10
Efficiency In
osts adjustedom FY 2012
ose costs ofuel, insuranc
ce include oncreased 11.7to FY 2015.ch exceeded
249 hours f075.
118 hours an
by 190,552
dicators Dem
ors are two he fare recov
passenger trent over the ble to a signi
x and deeplyThe fare recoom passengeFY 2015. W
on Code 451recovery ratebject to state
Nevertheles
ndicators tha
VIEW Indicators
d for the lev2 to FY 2015
f delivering ce, mandated
operating co7 and 11.4 p The increasthe growth
from FY 20
nd 727,747 r
hours and 1
monstrated M
that measurvery ratio.
rip, a measaudit perio
ificant increa
y discountedovery ratio, r fare paym
While in line1, similar syes of 25 or
e or local mass, compared
at pertain to
vels of servi5.
transit servd benefits an
ost per revenpercent, respeses in these in service le
012 to FY
revenue mile
,920,316 rev
Mixed Tren
re revenue tr
sure of MEd, from $7.2ase in tax rec
d. The $1.25which measents, decreae with otherystems of M
more. Ofteandates or ind to the ind
service qua
ice delivered
vice over wnd programs)
nue hour andectively, witindicators reevels. Durin
2015, while
es.
venue miles.
ds
rends: sales
ETRO’s reg27 to $8.34ceipts.
5 base fare issures the shased 14.4 perr transit age
METRO’s caen, agencies nternal stand
dustry, MET
lity:
d and
which ).
d per th the eflect
ng the
e bus
.
gional . The
s low are of rcent, encies aliber with
dards RO’s
-
S
SECTION
FY 2012Task 3: T
•
•
Two of toccupanc
•
•
The rema
•
•
2. TRAN
– FY 2015 Transit Oper
Accidents p
Miles betwe
the four mecy and accid
Average veincreased slmiles, whicpassenger briders.
Accidents pan average focus on implementemaintenanc
aining two m
On-time peon-time perperformanc12.8 percenmechanical replace the
Mileage int2012 to 9,8reaching a h9,855. Resupractices, fbetween mein FY 2015system men
SIT PERF
Performancerations
per 100,000 v
een mechani
easures of sedents per 100
ehicle occuplightly by 1ch measure boardings. T
per 100,000 tof 5.1 perceimproving
ed since Fce.
measures of s
rformance imrformance dee decreased nt decline failure of th
signal interf
tervals betwe55 miles in Fhigh of 10,2ults like thefleet compoechanical ro. This decre
ntioned abov
FORMANC
e Audit
vehicle mile
ical road cal
ervice qualit0,000 vehicle
ancy, an ind.4 percent a
the length These result
total miles int between Fsafety, the
FY 2012,
service quali
mpacts the recreased sligfrom 97.3 p
in rail on-the axle coun
face system w
een bus mecFY 2015. Th
261 miles. Sise reiterate
osition, sparad calls has
ease is due inve.
CE OVERV
11
es (directly o
ls (directly o
ty improvede mile.
dicator of cus passenger
of passengs show the
s an indicatoFY 2012 and
effectivenealong with
ity declined
riders’ willinghtly, from 7percent in FYtime performnter signal iwhich will im
chanical roadhis indicatorince that timthe importa
re ratios, andecreased f
n part to a fa
VIEW operated serv
operated serv
d over the a
ustomer satismiles increa
ger trips, alwork MET
or of system d FY 2015. Tess of the h METRO’
over the aud
ngness to re73.3 percent Y 2012 to 8mance can interface sysmprove serv
d calls increr showed gre
me, performaance METROnd reportingfrom 24,744ailure of the
vices only)
vices only)
audit period,
sfaction withased significlso correlate
TRO is doin
safety. The This trend re
programs ’s commitm
dit period.
ely on METRto 71.3 perc
84.8 percent be directly
stem. METRvice quality f
ased from 9eat improvemance has fallO places ong consistenc in FY 2012axle counte
, average ve
h service qucantly. Passee with trendng to attract
accident rateflects METthat have
ment to sy
RO servicescent. Rail onin FY 2015
y attributed RO is workinfor this mode
,006 miles iment in FY 2len 4.0 percen its maintency. Rail mi2 to 16,724 mer signal inte
ehicle
uality, enger ds in t new
te fell RO’s been
ystem
. Bus n-time . The to a
ng to e.
in FY 2014, ent to nance leage miles
erface
-
SSECTION
FY 2012Task 3: T
Section 3
3.1
METRO carries ov(BOFs) Fallbrooktransit ceand the d
The mostNew BusAfter thrMETRO route in i
In its selwas that with a dresidencedesignedeverywhemonth coto determwere a nreliably.
The netwevery 15 of the citfrequent are moniservice ipatrons, the New
3.2 C
The consand trainincluded comfortaansweredaround Hpercentag
3. BUS O
– FY 2015 Transit Oper
3. Bus Oper
Bus Servi
operates buver 86 millithat are owk) and 29 Paenters. METdisabled.
t significant s Network. Tree years of launched it
its system ov
lf-assessmenpeople wer
downtown emes and jobs w
d to take pere. To begionversation wmine what senew system
work is headminutes or
ty so that monetwork is s
itored for fus operated hso there areBus Networ
Consultant A
sultants spenns in downtow
eight routeable, timely d questions Houston. Buge was not c
OPERATIO
Performancerations
rations
ice
us service wion passengewned and oark and RideRO offers a
change in bThe New Buf planning, cs New Bus Nvernight as d
nt, METRO re moving awmployment were movin
people downin assessing with the leadervice was ndesigned to
dlined by 22better, seven
ost common supported byuture upgradhourly to lowe more optiork, METRO
Assessment
nt five weekswn areas, to
es taken at vand effici
from patronus stops had clean.
ONS
e Audit
within the Citers a year. Soperated bye facilities. T
50 percent
bus service dus Network wcountless meNetwork in Adiscussed bel
determined way from thcenter surro
ng away fromntown, but the direction
ders of all afneeded. The o take peopl
2 routes (up n days a weetrips can be
y a few dozedes to frequew-ridership
ons for gettinincreased se
s riding the s park and ridvarious timeent. Announs and were
signage (so
12
ty of HoustoService is opy METRO There are 75
discount on
during the auwas a signifieetings, pubAugust 2015low.
that a majohe city. In thounded by dm the centra
today peopn of change ffected comm
results of the from their
from 11 on ek. This servmade witho
en routes thaent service wareas. The s
ng to work, ervice in FY
system in mode lots, and es (see Cha
uncements we knowledgeome were no
on and fourtperated from(Polk, Westlocal and 32bus and rail
udit period wcant realignm
blic hearings5. The New
or reason forhe 1970s, thdense resideal business dple are travfor the bus
munities, elehese conversr origin to t
weekdays avice forms aout connectioat operate evwhen ridershservice nowschool, and2016.
ost areas of outside of th
art below). Bwere in Eneable about ot updated w
teen other mm five bus op
t, Kashmere2 commuter rl service to
was the implement of the s and help fBus Networ
r a decline ihe city was ential neighbdistrict. The veling fromservice, ME
ected officialsations and their destina
and one on a grid acrossons and shorvery 30 minuhip increases
w matches thd recreationa
service. Thehe city. The Buses appeaglish and Sroutes and
with new sig
municipalitieperating facie, Hiram Croutes servinseniors, stud
ementation olocal bus syfrom consultrk changed e
n bus boardmore centra
borhoods. Toold network
m everywherETRO held als, and businultimate cha
ation quickly
Sunday) thas the busiest rt wait timesutes or bettes. The rema
he destinatioal activities.
e team rode bsampling of
ared to be cSpanish. Drlocations ingns) and a s
s and ilities
Clark, ng 20 dents,
of the stem. tants, every
ding’s alized oday, k was re to a six-
nesses anges y and
at run parts
s. The er and aining ns of With
buses f trips clean, rivers n and small
-
S
SECTION
FY 2012Task 3: T
Bus servthe wait disembarpassengemorning particularminutes, traffic co10) was 1
During tstakeholdnew systservice oRoute 14Route 98every 60 three blolow, but
Bus operper revenOn-time The Newnot reflec
3. BUS O
– FY 2015 Transit Oper
ice connectetime for a
rking one roers at the tra
routes travr afternoon approximat
ongestion du10 minutes l
the five-weeders. Many tem was conon weekends4 bus, where8, which ranminutes. As
ocks. When athat the new
rating cost penue hour greperformance
w Bus Netwocted in the cu
OPERATIO
Performancerations
ed well withpassenger
oute to boardansfer centeveling on s
trip to the tely 30 minue to highwalate due to do
ek period, mwere delighnvenient ands. Though the a patron con every 15 ms a result, theasked if the
w service mee
er passengerew 3.4 perce decreased ork was launurrent perfor
R
ONS
e Audit
h other routesbetween trading the other. Bus servchedule. Onairport from
nutes more tay constructowntown tra
Chart 1 –
members ofhted with thd comfortab
he overall feeomplained aminutes, proe patron nowridership onets their nee
r increased bcent and ope
2.7 percent.nched near thrmance mea
Route No.
10 Wil14 Hira49 Chi50 Bro
10 Wil14 Hira30 Clin49 Chi102 Bus
14 Hira32 Ren96 Vet
Afte
Mo
N
13
s at transit cansfers was her; many ofvice in total n two occam downtownthan the expion. The oth
affic congest
Sample Bus
f the consuhe New Bus ble. They exedback was
about missingovided transpw takes the Rn the bus wads.
by 9.3 percenerating cost . These meahe end of thsures.
Destinati
lowbendam Clarkemney Rock/Soadway
lowbend ‐ LAam Clarkenton/Ellamney Rock/Ssh IAH Express
am Clarkenwick/San Felterans Memor
ernoon Trips
orning Trips
Night Trips
centers and aminimal, a
f the connecwas genera
asions afternn Houston pected one her afternoontion during r
s Trips
ultant team Network. T
xpressed satipositive, theg the old Roportation to Route 14 to was satisfactor
nt during theper revenuesures reflect
he audit perio
on
. Post Oak
ATE
. Post Oaks ‐ LATE
iperial
at train statioaveraging fivcting buses ally on-timenoon buses (Route 102)hour. Theren trip to Wirush hour.
met with aThey commuisfaction wiere was one oute 98. The
work, but nwork, but mry, the patro
e audit perioe mile increat that serviceod; therefore
ons, meaningve minutes were waitin
e, with all owere late.
) spanned ne was signifillowbend (R
approximatelunicated thaith the additencounter o
e reason wasnow it only
must walk an on stated tha
d. Operatingased 7.7 pere is less effice, its benefit
g that from
ng for of the
One ninety ficant Route
ly 50 at the tional on the s that runs extra
at it is
g cost rcent. cient. ts are
-
S
SECTION 4
FY 2012Task 3: T
Section 4
4.1
METROThe Red the Nortinclude dLine proheadwayWeekendheadway
METRO Line has through tThe portUniversitMagnolia
METRO has 10 struns throSouthernwith the Red Line
4.2
The consfrom endcrowded capacity into and car delay
The statAnnounchaving dinclude fwhen theplatform
4. RAIL O
– FY 2015 Transit Oper
4. Rail Oper
Rail Serv
’s 13-mile RLine was e
thline Transdowntown, thvides six-m
ys between 7d service is pys from 8:42
opened the nine station
the historic Etion of trackty of Houstoa Park Trans
also openedtations and tough one ofn University Green Line,
e at Central S
Consultan
sultants roded to end. Se
conditions approximatout of the ho
yed the train
tions were cements on difficulty buyfeatures for tey are apprdesign enha
OPERATIO
Performancerations
rations
vice
Red Line opxpanded in it Center/Hohe Museum inute headw
7:47 pm and provided witpm to 12:00
3.3-mile Grns and traveEast End to k closest to on’s central sit Center wh
d the 6.6-miltravels downf Houston’s
and the Un, which enabStation Main
nt Assessme
e the rail syervice is freon the trainely 200 patrospital parkifor approxim
clean, welthe train w
ying a metrothe visually oaching the
ances METR
ONS
e Audit
pened in 200December 2ouston ComDistrict, the
ways between9:00 pm, an
th 12-minute0 am.
reen Line exels along Haa variety of downtown campus and
hen the Harr
le Purple Linntown southoldest Africiversity of Hbles riders ton.
ent
ystem almostquent; there
n itself at throns. In adding garages. mately three
ll-lit, and ere clear an
o card; but wimpaired. S
e exit and toRO’s accessib
14
04 and now 2013, offerinmmunity Coe Texas Medn 3:35 am tnd 18-minute headways f
xtension duriarrisburg Strdowntown eis shared wd the Palm risburg Bridg
ne during thheast along Ccan AmericaHouston. Tho transfer do
t every day efore, there e Medical C
dition, there One car stal minutes.
contained snd in Engliswere aided bSuch patronso identify thbility and cu
carries overng fast and cllege to Fan
dical Center ato 7:47 pm de headways from 4:29 am
ing the auditreet from Maentertainmen
with the PurpCenter. The
ge is comple
he audit perioCapitol and an communi
he last sectioowntown. Ri
for five weis no need
Center area; were many
lled on the tr
signs in bosh and Spanby METRO s can use theheir destinaustomer serv
r 45,000 paconvenient rnnin South. and NRG Stduring the wfrom 9:00 p
m to 8:42 pm
t period in 2agnolia Parknt and businple Line an
e Green Lineted.
od in 2015. TRusk to the ities and con
on of the traciders can als
eks. Each lifor a scheduone car wacars crossin
racks in fron
oth Englishnish. There employees. em on the ra
ation. Both tvice.
ssengers a yrail service f
Featured stadium. The week, 12-mipm to 11:24 m and 18-mi
2015. The Gk Transit Ceess destinati
nd travels toe will go to
The Purple LPalm Cente
nnects to Teckway is sh
so transfer to
ine was travule. There w
as almost fung the rail lnt of a train.
h and Spanwere customOther amenail cars to kthe rail car
year. from stops Red nute pm. nute
Green enter ions. o the o the
Line er. It exas
hared o the
veled were
ull to lines The
nish. mers nities know
and
-
S
SECTION 4
FY 2012Task 3: T
The consthat theyand on-tiand arouin downtto stationpayment Wheeler METRO situation.they use
During timplemenAs operameasurinif the degrew at measuremresult, mto FY 20increasedrecovery service qindicatorpercent a
The asseimprovemsystems sthe servictime perfthese effo
4. RAIL O
– FY 2015 Transit Oper
sultant teamy were generime. The onlnd the syste
town Houstons and often
from sociaStreet Stathas deploy
. Neverthelethe system.
the audit pentation and/
ating cost is ung the effectinominator d192.6 percements such
many of the p015. The cod by 44.2 p
ratio decreaquality also rs saw the band rail mile
essment of ment. Overastrive to attace area, throformance. Sorts.
OPERATIO
Performancerations
m spoke withrally satisfiely negative f
em. METROon presents an on trains al service ation is inunyed its poliess, patrons s
eriod, METR/or expansionused as the biveness in sedoes not keent. This levas: passenge
performance ost per passpercent, the ased by 58.5declined, b
barometer ms between m
METRO’sall, METROain. METROough initiativSection 6 of
ONS
e Audit
h many rail ped with the rfeedback rec
O is aware tha challenge. T
as they areagencies. Thndated with ce departmestill express
RO continun of any tranbasis (numerervice, thereep pace. In tvel of growther trips, reveindicators s
senger increacost per re
5 percent. Fbut not at th
moving downmechanical ro
service efO’s rail serviO is workingves to increathis report
15
patrons. Therail system aceived was ihat the homeThe homelese generally the consultan
the homeleent and othconcern abo
ued its expansit service, rator) for cale will be a dithe case oveh does not enue hours, howed decliased by 116evenue mile
Following thhe same ratnward: rail oad calls dec
fficiency anice meets th
g to implemease visibilitypresents rec
e consensus and it is comn regards to
eless populatss can be foutransit depent team obsess populatiher METROout being ap
ansion plansthere will b
lculating perirect correlaer the audit correlate wirevenue mi
ines in servi6.6 percent, e increased
he trend of dte. Only twon-time per
clined by 32.
nd quality he needs of ent strategiesy, address sacommendati
received frmfortable, cl the numbertion on trainund on the stndent and c
served that ion. To add
O personnel pproached by
for rail sebe increased rformance in
ation with serperiod, rail
ith the growiles, and farice efficiency
the cost peby 50.4 pe
declining serwo of the forformance d.4 percent.
presents opf its patrons s that can ta
afety issues aons to MET
rom patrons lean, convenr of homeles
ns and at stattreets leadincan receive the Red Li
dress this isto manage
y panhandler
ervice. Withoperating co
ndicators uservice efficie operating c
wth in efficiee revenue. Ay from FY 2er revenue hercent, and rvice efficieour performadeclined by
pportunities – a goal m
ake advantagand increaseTRO to assis
was nient ss on tions g up fare
ine’s ssue,
the rs as
h the osts. ed in ency, costs ency As a 2012 hour fare
ency, ance 12.8
for many ge of e on-st in
-
S
SECTION
FY 2012Task 3: T
Section 5
5.1
METROLdoor to dvan, mini
•
•
•
•
5.2
Due to ththereforethe METday servi
Though indicatorMETRO operatingover the and operthese mehas alreaThe expeoperationdemand t
5. PARAT
– FY 2015 Transit Oper
5. Paratrans
Paratran
Lift is the cdoor service ivan, taxi ca
Van service156 vans wmaintenanc
Minivan serCab), whicprovided bytraining, ma
Taxicab bacare wheelchpassenger tcannot acco
METROLifsame-day seby METROYellow CabCab $8.00 fare.
Consultan
he uniquenese make no asTROLift service. Most oth
the assessmrs and interv
projectionsg costs increaudit period
rating cost pasures indic
ady begun adected effect nal cost indito ensure tha
TRANSIT
Performancerations
sit Operatio
sit Service
complementafor people w
ab backup an
e is providedwhich are proce for the pro
rvice is provch operates y Yellow Caintenance, r
ckup servicehair accessitraining. Taommodate.
ft Taxi serviervice, same
OLift van, mb for servicefor a total tr
nt Assessme
ss of this serssessment onvice, it is coher transit sy
ment of paraviews of ME. Service is g
eased 43.9 ped of 26.5 peper revenue ate that the eddressing the
on this paricators. MEat costs keep
OPERATI
e Audit
ons
ary paratranwith disabili
nd taxi cab se
d by a third-ovided by Mogram.
vided by the272 dedicat
Cab. In addiradios and T
e is also provible. The Yaxicab backu
ice is taxi ce-day trip chminivan, or te. The patronrip cost of $
ent
rvice, the con a firsthandonsidered verystems do no
transit serviETROLift stgrowing fastercent contrercent. Opermile increa
efficiency anese trends byrticular initia
ETRO is expp pace with b
IONS
16
nsit service. ities. There ervice.
-party contraMETRO. Fir
e Greater Hoted wheelchtion to the
Trapeze (disp
vided by YelYellow Cab
up service
ab service fhanges, and/otaxicab backn pays Yello$9.00. The p
nsultant teamd basis. Howry capable bot offer same
ice is limitetaff, the trenter than expeibuting to thating cost psed by 28.4nd effectiveny increasingative is to inpected to cobudget goals
METROLiftare four mo
actor, First Trst Transit p
ouston Transhair accessibvehicles, Y
patching soft
llow Cab. Aldrivers in tis provided
for METROor last minutkup service. ow Cab $1.0patron then p
m was unablwever, when because of the day.
ed to interprnds observeected as demhe operating er revenue h percent. As
ness of the seg fares in FYncrease para
ontinue to ms.
ft provides codes of MET
Transit. Firstprovides driv
sportation Cble minivan
Yellow Cab ptware) mobil
ll the cabs uthe program
d for trips t
Lift patronste changes thTo book a
00 and METpays any co
le to use thecompared whe convenie
retation of td appear to
mand increascost per pas
hour increass with bus aervice is dec
Y 2016 fromatransit reve
monitor para
curb-to-curb TROLift serv
t Transit opevers, training
Company (Yens. The vanprovides drile data termi
sed in the sem all have Athat METRO
s who wouldhat cannot betrip, patrons
TRO pays Yest over the $
service andwith systems
nce of the s
the performabe in line w
ses. METROssenger incrsed 19.1 perand rail servclining. MET
m $1.15 to $1enue and redatransit cost
and vice:
erates g and
ellow s are ivers, inals.
ervice ADA OLift
d like e met s call ellow $9.00
d can like
same
ance with
OLift rease rcent vice, TRO 1.25. duce and
-
S
SECTION
FY 2012Task 3: T
Section 6
Findings performaThis secopportunagainst Mthrougho
Recommperformarequiremassessmeperforma
Audit reamong thanother a
•
•
•
6. RECO
– FY 2015 Transit Oper
6. Recomme
documenteance as wellction inclu
nities. RatherMETRO’s p
out this repor
mendations oance trends
ments are prent. Additioance indicato
commendatihe recommearea, they are
Performanc
Recommoperatio
Recomm
Recomm
Recomm
Ridership
Recommnew tran
Recommaligning
Recommupcomin
Transit Ima
Recomm
Recommthe impfacilitie
OMMENDA
Performancerations
endations
d in previoul as opportu
udes detailer than viewipositive perrt.
offered for s. Recommrovided in aonal recommor trends.
ions are theendations sue broadly cat
ce measures
mendation 1ons with an e
mendation 2
mendation 3
mendation 4
mendation 5nsit markets
mendation 6g to populati
mendation ng Super Bo
age
mendation 8
mendation 9pact of vagras
ATIONS
e Audit
us sections unities for imed recomming the recorformance r
METRO’s mendations a separate rmendations
e results of uch that a retegorized as
: Augment tevaluation o
: Improve fa
: Improve ra
: Increase th
5: Evaluate r
6: Enhance on targets
7: Take adowl
: Formalize
9: Work withancy, loiterin
17
of the opermproved eff
mendations tommendationresults durin
consideratconcerning
report summare also i
findings in ecommendati follows:
the results of METRO’s
are recovery
ail on-time p
he number of
ridership tre
ridership w
dvantage of
a plan to sho
h the city anng, and panh
ations reviefectiveness, to capitalizns as negating the aud
ion addressg complianmarizing theincluded in
four key arion in one a
of the review goals and o
rate
performance
f High Occu
ends and ide
with an up
f the oppo
ow the benef
nd social serhandling on
ew indicate efficiency a
ze on thesive, they shodit review p
s opportunince with se results of the report
reas. While area may als
w of METROobjectives
upancy Vehic
entify oppor
pdated mark
ortunities pr
fits of public
rvice organizn and around
areas of posand productse improveould be balaperiod, as n
ties to impstate legisl
f the complt on MET
there is ovso be releva
O’s transport
cle (HOV) la
rtunities to t
keting camp
resented by
c transit
zations to red METRO tr
sitive tivity. ement anced noted
prove lative iance RO’s
verlap ant to
tation
anes
target
paign,
y the
educe ransit
-
SSECTION
FY 2012Task 3: T
•
For eachexpected
6.1
Issue antransportefficiencymade in o
To fully agency wevaluatioevaluatiocontrol su
Recommgoals andproductiv
Expectedimproved
6.2
Issue anaudit pertrip cost p
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6.3
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6. RECO
– FY 2015 Transit Oper
Safety-relat
Recommcorridor
h of the abod results are p
RecommeTransporObjective
nd Opportutation functioy, effectivenother operati
analyze perwould augmeon of a servon of pull ouuch as road
mended Actid objectives vity and serv
d Result. Ad performanc
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nd Opporturiod from FYpaid by the p
mended Acti to fill empty
d Results. M
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nd Opportucent in FY 20
OMMENDA
Performancerations
ted
mendation 1r.
ve recommeprovided in t
endation 1rtation Opes
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rformance reent a performvice availabuts, vehicle conditions, e
ion. METROto determin
vice quality.
A comprehence measures
endation 2:
nity. METRY 2012 to FYpassenger.
ion. Reviewy seats on bu
METRO’s far
endation 3:
nity. METR012 to 84.8 p
ATIONS
e Audit
10: Make the
endations, ththe remainde
1: Augmenerations w
TRO’s many partially extivity and seas well as in
esults and tomance audit bility measu
and operatoetc.
O should unne if there ar
nsive evaluas.
Improve Fa
RO’s fare reY 2015. Fare
w the cost struses and trai
re recovery
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RO’s rail onpercent in FY
18
e area aroun
he context, er of this sec
nt the Reswith an Ev
nagement rexplain the auervice qualityn transportati
o provide ansuch as this,
urement likeor availabili
ndertake a rere opportunit
ation of goa
are Recover
ecovery ratioe recovery is
ructure and ins on existin
ratio will mo
Rail On-time
n-time perforY 2015.
nd the down
specific impction.
sults of thvaluation o
ecognizes thudit period pey indicators ion.
n accurate pi, with practice on-time peity, and othe
eview of the ties to impro
als and objec
ry Ratio
o is 13.7; it s a standard m
discounts fong service.
ore closely a
e Performan
rmance decr
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plementation
he Review of METRO
hat an auderformance treflect the re
icture of opecal evaluatioerformance er factors be
rail and buove efficienc
ctives could
fell 14.4 pemeasure of t
or METRO
align with in
nce
reased by 12
ine a transit
n steps, and
of METRO’s Goals
it of METtrends. Operesult of deci
erations, a trons. For exam
may includeyond MET
s service intcy, effective
d lead to bro
ercent durinthe portion o
service. Inc
ndustry stand
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t-only
RO’s and
RO’s rating isions
ransit mple, de an RO’s
ternal eness,
oader
ng the of the
crease
dards.
from
-
S
SECTION
FY 2012Task 3: T
Recomminterface
Expected
6.4
Issue anHOV lanencourag
RecommHouston.
Expectedincreasedcongestio
6.5
Issue andrelocationthe city rthe fastedowntowCompanyservice adowntowcapacity. to have potential
Recommbasis. ThMETROcongestioshould aimplemen
Expecteddowntow
6. RECO
– FY 2015 Transit Oper
mended Actsystem.
d Result. Im
Recomme
nd Opportunes provide ge ridesharin
mended Act.
d Result. Ind ridership fon.
RecommeTarget Ne
d Opportunn of work ceremains onest growing
wn and the y will be marea. To add
wn with its NAttracting n
a clear undtransit users
mended Actihis includes ’s control ason, conveniealso evaluatnt transit ext
d Result. Mwn.
OMMENDA
Performancerations
ion. Improv
mproved serv
endation 4:
unity. METRefficiency
ng and transit
tion. METR
ncreased on-from stakeho
endation 5:ew Transit
nity. METROenters and ride of the natio
regions in tpopulation
moving its ofdress this s
New Bus Nenew ridershiperstanding o
s.
ion. METROconsidering
s well as thoence, land ute opportunitensions and
METRO will
ATIONS
e Audit
ve the reliab
vice reliabilit
Increase th
RO has chalby moving
t use.
RO should in
time performolders who
Evaluate RMarkets
O’s ridershipdership popuon's fastest gthe country.center of th
ffices west ohift, METR
etwork. Consp is one of Mof the cause
O staff shoula full range
se that METuse patternsities to targd service imp
increase the
19
bility of trai
ty and increa
he Number o
llenges with more peop
ncrease the
mance for busee buses m
Ridership T
p downtown ulation withingrowing citi. Work centhe region hof downtow
RO has beensequently, raMETRO’s pres of ridersh
ld analyze ane of possible
TRO can con, etc., and t
get new traprovements.
e potential ri
in service b
ased on-time
of HOV lan
h traffic conple in fewer
number of
us service, gmoving whil
Trends and
fell during thn the METRies, and the ters are nowhas shifted
wn, but still n improvingail cars and brimary goals
hip loss and
nd explain rie factors (inntrol), such athe insights
ansit market
idership pop
y fixing the
e performanc
nes
ngestion on r vehicles.
f HOV lane
greater servie they are d
d Identify O
he audit periRO service ar
Harris Counw located noto the southremains wit
g service webuses downtos. It is impor
d amenities n
idership pattncluding thosas the weathe
they can pts, especiall
pulation and
e rail axle s
ce.
major highwHOV lanes
es in and ar
ice reliabilitydelayed in tr
Opportuniti
iod because orea. Neverthnty region oorth and wehwest. Shelthin the MEest and souown operatertant for MEneeded to a
terns on a rese that are oer, service le
provide. MEy with plan
overall ride
signal
ways. also
round
y and raffic
ies to
of the eless, ne of
est of ll Oil
ETRO uth of e with ETRO attract
egular out of evels,
ETRO ns to
ership
-
S
SECTION
FY 2012Task 3: T
6.6
Issue anuniversitygraduatio
Recomm75 millionew gradmost trad
METRO recent doby ridersMETRO
Expecteddowntowto increas
6.7
Issues anBowl wila festivalSuper Bothe entirethe event
Recommtransit syopportun
Expectedexperiencand reput
6.8
Issue anMETRO living, an
Recommuse. Ther
6. RECO
– FY 2015 Transit Oper
RecommeAligning
nd Opportuy students, aon.
mended Action people wduates from ditional mark
should anaownward trehip, such as in designing
d Result. Mwn. Downtowsed ridership
RecommeUpcomin
nd Opportull be hosted l associated owl LIVE ise city to expet.
mended Actiystem. With nity to reach
d Result. Ince riding MEtation will b
Recomme
nd Opportuis one of th
nd helps save
mended Actire is unique
OMMENDA
Performancerations
endation 6: to Populatio
unity. The at well over
ion. METROworldwide, is
the universketing effort
alyze ridershends in bus r
service cong programs t
METRO wiwn Houston p.
endation 7:g Super Bow
unity. On Fein Houston. with the Su
s a free evenerience the S
ion. METRover one mpotential rid
ncreased rideETRO firsthe shared all
endation 8:
unity. In 20he best transie the environ
ion. METROopportunity
ATIONS
e Audit
Enhance Ron Targets
Greater Ho70,000 peo
O should targs the largest ities. They
ts.
hip trends toridership andsumption anto attract rid
ill experiencwill become
: Take Advwl
ebruary 5, 2The game w
uper Bowl thnt with food,Super Bowl.
O should usmillion peoplders from all
ership on MEhand, while eover the wo
Formalize a
015 and perit systems innment as we
O should creto inspire th
20
Ridership w
ouston area ple, are prim
get marketingeneration
are sophistic
o provide dad the other p
nd fare recovdership and m
ce increasese the desirab
vantage of
017, the 51swill be playehat will run f music, ente More than o
se the platfole attending over the wo
ETRO. Potenenjoying therld.
a Plan to Sh
r the Amerin the United ell as money
eate a campahe next gener
with an Upda
is home tome candidate
ng to Millennsince the Bcated, techn
ata and insigperformance
very ratios. Tmeet targets r
s in the nuble place to
the Oppor
st National Fed at NRG Sfrom Januaryertainment, aone million p
orm of the the Super B
orld.
ntial riders ie Super Bow
how the Ben
ican Public States. Publ.
aign that focuration of tran
ated Marke
o multiple ues for downt
nials, which Baby Boomernology savvy
ghts into thee measures tTrend data anrelated to rid
umber of Mlive, work a
rtunities Pr
Football LeagStadium. Supy 28, until Fattractions anpeople are e
Super BowlBowl, METR
in and arounwl activities.
nefits of Pub
Transportatlic transit en
uses on the bnsit users.
eting Camp
universities.town living
at approximrs. These ary and immu
e reasons fothat are impnalysis will adership.
Millennials land play equ
resented by
gue (NFL) Sper Bowl LIVFebruary 5, 2nd more to a
expected to a
l to showcasRO has a un
nd Houston gMETRO’s n
blic Transit
tion Associancourages he
benefits of tr
aign,
The post-
mately re the une to
or the acted assist
living uating
y the
Super VE is 2017. allow attend
se its nique
get to name
ation, ealthy
ransit
-
S
SECTION
FY 2012Task 3: T
Expectedopportunefficient transit.
6.9
Issue anrail is likMETRO more holaddress t
Recommimpact th
Expected
6.10
Issue anservice. IMaking access to
Recommeliminate
Expectedthere are
6. RECO
– FY 2015 Transit Oper
d Result. Unity to promo
and investe
RecommeReduce tMETRO
nd Opportunkely impacte
has launchlistic and cothe underlyin
mended Actihis issue has
d Result. M
Recommeonly Corr
d OpportunIt is an efficithe rail line
o the rail line
mended Acte access by o
d Results. Iobstructions
OMMENDA
Performancerations
Using publiote longevit
ed in the env
endation 9:the Impact Transit Fac
nity. In obseed by vagranhed initiativeost effectiveng issues.
ion. Work won rail rider
ETRO’s ride
endation 10ridor
nity. The doient and relie downtowne.
tion. Make other motoriz
Improve rails on or close
ATIONS
e Audit
ic transit iny. People wvironment. M
: Work witof Vagran
cilities
ervations anncy, loiteringes to addrese approach c
with the cityrship.
ership impro
0: Make the
owntown raiable service
n a transit o
the Red Lized vehicles
l safety by ee to the rail r
21
n Houston who use publMETRO wil
th the City ncy, Loiterin
nd interviewsg, and panhas this issue could be to
y and social
oves and the
Area aroun
l line (Red Loperating w
only corridor
ne downtows.
eliminating right of way.
will be prolic transit will change th
and Sociang, and Pa
s with ridersandling on an
with its poengage soc
service agen
cost of poli
nd the Dow
Line) is the with six-minur will increa
wn corridor
potential ac.
omoted as ill be seen a
he perception
l Service Oanhandling
s, METRO’snd around th
olice departmcial service
ncies to add
cing the syst
wntown Rail
focal point oute headwayase safety a
a transit on
ccidents that
the only vas smart, hean of using p
Organizationon and aro
s ridership ohe transit syment; howevagencies to
dress the neg
tem reduces
l Line a Tra
of METRO’ys during theand aid cust
nly corridor
can occur w
viable althy,
public
ns to ound
on the stem.
ver, a help
gative
.
ansit-
’s rail e day. tomer
r and
when
-
SSECTION
FY 2012Task 3: T
Section 7
METRO to stakehservice tenhance opportundirectly outreach of studenMETRO and panhagencies,to addres
7. SUMM
– FY 2015 Transit Oper
7. Summary
has an exceholders in ano meet the the system
nity in Houscorrelate to and build re
nts attendingneeds to be
handling on , churches anss this challe
MARY
Performancerations
y
ellent transit nd around Hneeds of the
m. As one oton’s downtincreased r
elationships g become tra
a part of theand around
nd the city tenge could st
e Audit
system. It prHouston and
e communitof the fastetown area foridership. Twith Housto
ansit patronse discussion d the transit to address thtem the loss
22
rovides safethe 14 mun
ty. The recoest growing or METRO o do so, M
on’s many un. In 2017, Hand ultimatesystem. ME
his issue. Theof ridership
, efficient, renicipalities inommendation
cities in tto capitalize
METRO needniversities to
Houston will e solution reETRO shoule ultimate ou.
eliable cost en the servicens provided the United e on that grods to expano ensure thatbe hosting t
egarding vagld work witutcome of an
effective sere area. It adj
are intendeStates, therowth which
nd its market the generatthe Super B
grancy, loiterth social serny collabora
rvice justs
ed to re is
can eting tions owl. ring, rvice ation
-
A
APPENDIX
FY 2012Task 3: T
PerformanKPIOperating Operating Operating Sales and upassengerFare recoveAverage veOn‐time peOn‐time peNumber ofmiles Number of100,000 miNumber ofmechanica
Additional Operating Passenger Unlinked PRevenue VRevenue VTotal VehicPassenger Accidents*Mechanica
For CalculaSales Tax R
NTD PassenRail ‐ DONonRail‐CBNonRail ‐ CNonRail‐DRNonRail‐DTNonRail‐MNonRail‐MNonRail‐VP
* N/A ‐ Notwas at the ** NTD rep
Appendi
Informatito calculbeen calclight rail,
The opertransportaHOV/HOT
X A. OPE
– FY 2015 Transit Oper
nce Indicators pe
cost per passencost per revenucost per revenuuse tax receipts
ery rateehicle occupancerformance Buserformance Raif Bus accidents
f Rail accidents les f miles betweenl road calls
DataCostFare RevenuePassenger TripsVehicle HoursVehicle Milescle MilesMiles**l Roadcalls
ations OnlyReceipts
nger Miles
B‐DOCB ‐ PTR‐PTT‐PT
MB‐DOMB‐PTP‐PT
t Available; in Ftime responsibportable acciden
ix A: Opera
ion in the talate the nineculated at th, paratransit)
rating expenation includeT Lane and
RATING D
Performancerations
er TransportatioCod
nger 451ue mile 451ue hour 451s per 451
451cy 451s 451l 451per 100,000 451
per 451
n 451
LRCBCBDRDTMMVP
FY2014 there is oble for collectingnts including rai
ating Data b
able below ine state-mand
he mode leve), as well as
nses/revenueses rail, bus, vanpool rev
DATA BY
e Audit
on Code Sec 451de Sec1.454 (c) (3) (A)1.454 (c) (3) (A)1.454 (c) (3) (A)1.454 (c) (3) (B)
1.454 (c) (3) (C )1.454 (c) (3) (D)1.454 (c) (3) (E) 1.454 (c) (3) (E) 1.454 (c) (3) (F)
1.454 (c) (3) (F)
1.454 (c) (3) (G)
RDOBDOBPTRPTTPTBDOBPTPPT
only OTP data ag this data. Thisil and bus opera
by Performa
ncludes bothdated perforel for each oat the system
s used to and paratra
venue and e
PERFORM
23
1.454 (c ) (3) (A‐FY2012
5.11 7.30
108.34
7.27 16.0%9.43 73.3%97.3%
0.73
3.65
9,664
FY2012414,014,072 66,371,822 80,941,271 3,821,567 56,684,878 64,319,413 534,369,113
175 4,323
588,278,273
534,369,113 24,960,750 98,265,706 33,177,914 17,543,948 1,305,541
235,148,457 54,461,474 69,505,323
available for twos function was sated by METRO
ance Indicat
h operating srmance indiof the three sm-wide level
calculate thansit as repexpenses hav
MANCE IN
‐G)FY2013
1 5.0 0 7.2 4 109.8
7 7.5 % 16.43 9.8 % 73.0% 97.7
3 0.6
5 3.5
4 9,93
FY20132 423,778,25 2 69,308,17 1 84,461,05 7 3,858,49 8 58,608,51 3 66,929,70 3 574,228,41 5 18 3 4,19
3 635,541,98
3 574,228,41 0 26,539,38 6 111,621,45 4 36,610,45 8 17,653,45 1 1,589,42 7 254,630,33 4 56,169,99 3 69,413,91
o months due tosubsequently b
tor statistics andicators. Eachservices thatl.
he performanorted in theve not been
NDICATOR
FY201402 5. 23 7. 83 110.
52 7. 4% 15.80 10. 0% 71.7% N/A*
69 0.7
53 3.2
32 10,4
FY201459 443,667,7 72 69,664,9 53 85,396,2 91 4,006,9 15 60,357,3 07 68,595,3 12 606,140,2 80 1 98 3,8
81 677,912,3
12 606,140,2 82 33,086,5 54 113,922,4 57 36,879,5 56 18,415,3 20 2,385,1 31 277,366,2 97 54,511,6 15 69,573,4
o problems witbrought in‐hous
d performanch performant METRO op
nce indicatoe National Tincluded in
R
FY201520 5 35 8 72 121
94 8 .7% 1304 9 .6% 71
84
750 0
220 3
493 9,
FY2015743 487,907, 941 66,959, 225 86,142, 936 4,030, 393 59,983, 384 71,938, 282 573,489, 155 890 4,
303 718,386,
282 573,489, 541 40,873, 475 104,341, 518 37,675, 314 18,303, 192 2,779, 204 249,047, 638 48,976, 400 71,491,
h a contractor we.
ce measures nce indicatoperates (i.e.,
ors by modeTransit Datab this worksh
55.668.131.06
8.343.7%9.561.3%4.8%
0.75
3.38
568
5171131484235144298760163116
911
760954266477305128779992859
who
used r has , bus,
e of base. heet.
-
A
APPENDIX
FY 2012Task 3: T
AppendiThe perfomodes th
In additiindicatorper reven
The operatrail, bus, aexpenses h
Fare RecoMETRORa
Fare ReOperat
Recovery
BusFare ReOperat
Recovery
METROLifFare ReOperat
Recovery
NTD RepoCBDO ‐ CoCBPT ‐ CoDRPT ‐ DeDTPT ‐ DeLRDO ‐ LigMBDO ‐ MMBPT ‐ Mo
NTD RepoCBDO ‐ CoCBPT ‐ CoDRPT ‐ DeDTPT ‐ DeLRDO ‐ LigMBDO ‐ MMBPT ‐ Mo
X B. PER
– FY 2015 Transit Oper
ix B: Perforformance indhat METRO
ion to the nrs are includnue hour and
ting expenses/and paratransit have not been
very Ratiosilevenueting CostRatio
evenueting CostRatio
tevenueting CostRatio
orted Op Exp (Fommuter Bus Dmmuter Bus Pumand Responsemand Taxi Purcght Rail DirectlyMotor Bus Direcotor Bus Purcha
orted Rev (F‐10)ommuter Bus Dmmuter Bus Pumand Responsemand Taxi Purcght Rail DirectlyMotor Bus Direcotor Bus Purcha
FORMANC
Performancerations
rmance Datdicators incluoperates (i.e
nine state-med that are o
d passengers
/revenues usedt as reported inincluded in this
‐30)irectly Operateurchased Transpe Purchased Trachased Transpo Operatedtly Operatedased Transport
)irectly Operateurchased Transpe Purchased Trachased Transpo Operatedtly Operatedased Transport
CE DATA
e Audit
a by Mode uded in this e., bus, light
mandated peoften reporteper revenue
Fare R
d to calculate tn the National s worksheet.
dportationansportationrtation
ation
dportationansportationrtation
ation
BY MOD
24
appendix arrail, paratran
erformance ed as a basise mile.
Recovery Rat
the performancTransit Databa
FY2012
3,978,767 17,365,999
0.2291
60,302,288 334,021,714
0.1805
1,524,759 40,594,214
0.0376
FY201236,913,400 7,209,288 37,663,281 2,930,933 17,365,999 245,851,608 44,047,418
FY201222,207,584 5,492,565 1,265,876 258,883
3,978,767 26,243,497 6,358,642
E
re reported bnsit).
indicators, s for evaluat
tios
ce indicators base. HOV/HOT
FY2013
7 4,483,44�