mflow journey kiosk 2014
DESCRIPTION
Jim Slevin explains why Airlines should follow the example of Airports and measure their passenger flow to improve the passenger experienceTRANSCRIPT
MFlow Journey Kiosk
Product Features & Architecture
MFlow Journey
• MFlow Journey is a passenger flow management solution that uses facial recognition software to measure and improve the passenger journey
• MFlow Journey provides the best granularity and most accurate measurement as passengers always travel with their face.
MFlow Journey
• By measuring and managing the flow of passengers through your check-in you can:– improve customer service– reduce passenger queue times– ensure efficient staffing levels
• MFlow Journey uses facial recognition to measure, manage and ultimately remove bottlenecks to optimise passenger flow.
MFlow Journey Kiosk
• COTS free standing advertising units • Offer alternative methods of use:
– Barcode scanners to allow passengers: • to check-in• to see if they are checked in • to see if they are eligible for Bag Drop• to Request other services.
– Integrated bag scales– Flight Information Displays– Live Airport Image (e.g. runway web
cam)
Example Screen Graphics
Entry ScreensRotating screens – Current queue time and advertisement for other Airline / Airport services
Exit ScreenCustomer satisfaction survey
Solution Architecture
• Software as a Service
• Cloud based reporting and dashboard
• Camera data over WiFi or LAN
• Power via cable or rechargeable battery
Check-In Layout
Reporting: MFlow 360 ̊
• Intelligent operational management tool • Manages real-time people flow • Gives instant visibility of performance
against KPIs and SLAs
For further information contact:
Jim Slevin – Managing Director, Aviation+44 (0)151 254 [email protected]