mfs_rp
DESCRIPTION
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3-5 years 3 4 4 3 4
Graduate 1-3 years 4 3 4 3 3
3 3 3 3 3
4 4 4 4 3
Graduate 1-3 years 5 4 4 5 4
4 4 4 4 3
Graduate 3-5 years 4 4 4 3 4
Graduate 3 4 4 4 4
1-3 years 5 4 3 3 4
Educational Qualification
Annual Income
You an account holder at:
For how many years have you been using the bank’s services?
How many of the following accounts do you have?
Managing Account [Handles your account]
Managing Account [Rectifies the mistakes, if any]
Managing Account [Explains charges clearly]
Handling Queries [The time taken by members of staff to answer the telephone]
Handling Queries [The way in which staff members answer your call]
Post Graduate
20-25 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Current A/c, Fixed Deposit
Higher Secondary
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
State Bank of India
More than 5 years
Fixed Deposit
25 lakhs & above
State Bank of India
Current A/c, Savings A/c
Higher Secondary
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit, Other A/c
10-15 lakhs
State Bank of India
Current A/c, Savings A/c
5-10 lakhs
State Bank of India
Less than 1 year
Current A/c, Fixed Deposit
Higher Secondary
15-20 lakhs
State Bank of India
Fixed Deposit
3-5 years 4 3 4 5 3
Graduate 3-5 years 5 4 4 4 5
1-3 years 4 5 4 3 4
Graduate 4 4 4 4 5
4 4 4 4 3
Graduate 1-3 years 4 3 4 4 4
Graduate 3-5 years 4 3 4 4 5
4 3 5 4 3
Graduate 1-3 years 4 5 4 4 5
1-3 years 4 5 3 3 4
4 5 3 4 5
PHD & above
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
5-10 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
15-20 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
More than 5 years
Current A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
State Bank of India
Less than 1 year
Current A/c, Savings A/c
20-25 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit, Other A/c
25 lakhs & above
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
More than 5 years
Savings A/c
15-20 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
10-15 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
5-10 lakhs
State Bank of India
Less than 1 year
Current A/c, Savings A/c, Fixed Deposit
3-5 years 5 5 5 4 4
Graduate 5 4 4 5 4
Graduate 3-5 years 4 3 3 4 4
4 5 4 3 4
Graduate 4 5 4 4 5
5 4 5 4 3
1-3 years 4 4 4 4 4
3-5 years 4 5 4 4 3
4 4 4 5 5
1-3 years 4 3 3 4 3
4 4 4 3 3
Graduate 3-5 years 4 4 3 3 4
Post Graduate
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
15-20 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit, Other A/c
15-20 lakhs
State Bank of India
Current A/c, Fixed Deposit
Higher Secondary
20-25 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit
25 lakhs & above
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
Less than 1 year
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
20-25 lakhs
State Bank of India
Current A/c, Savings A/c
Post Graduate
10-15 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
Less than 5 lakh
State Bank of India
Less than 1 year
Savings A/c
Post Graduate
25 lakhs & above
State Bank of India
Current A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Current A/c, Savings A/c
5 5 5 5 5
1-3 years 3 3 3 3 3
Graduate 4 3 3 3 3
3 4 5 5 4
Graduate 3-5 years 4 4 4 4 4
4 4 4 3 3
4 3 3 3 4
Graduate 1-3 years 4 4 4 4 3
4 5 4 4 3
3-5 years 4 4 4 3 3
Graduate 3-5 years 4 3 4 3 4
3-5 years 4 3 4 4 3
Higher Secondary
10-15 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
State Bank of India
Fixed Deposit
Less than 5 lakh
State Bank of India
Less than 1 year
Savings A/c
Post Graduate
10-15 lakhs
State Bank of India
Less than 1 year
Savings A/c, Fixed Deposit
20-25 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
State Bank of India
More than 5 years
Current A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Savings A/c
PHD & above
5-10 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
10-15 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
25 lakhs & above
State Bank of India
Current A/c, Savings A/c
Post Graduate
15-20 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
1-3 years 4 3 4 4 3
4 3 4 4 3
Graduate 3-5 years 4 3 4 4 3
3-5 years 4 4 4 4 4
1-3 years 4 4 3 3 3
1-3 years 4 4 4 4 3
3-5 years 3 4 3 4 3
Graduate 1-3 years 4 3 4 3 4
Graduate 3-5 years 4 3 4 4 3
3-5 years 5 5 4 5 5
Graduate 1-3 years 4 5 4 4 5
3-5 years 5 4 3 5 4
1-3 years 5 4 3 3 4
Post Graduate
20-25 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit
5-10 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
Less than 5 lakh
State Bank of India
Savings A/c
Post Graduate
20-25 lakhs
State Bank of India
Savings A/c, Fixed Deposit
25 lakhs & above
State Bank of India
Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Fixed Deposit
Post Graduate
20-25 lakhs
State Bank of India
Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Savings A/c
Post Graduate
20-25 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Post Graduate
10-15 lakhs
State Bank of India
Current A/c, Savings A/c
3 3 3 3 3
3-5 years 4 3 4 4 3
Graduate 3-5 years 4 4 4 4 4
Graduate 3-5 years 4 4 4 4 4
Graduate 3-5 years 4 3 3 4 4
4 4 4 4 4
3-5 years 4 3 3 3 4
3-5 years 5 5 5 5 5
Graduate 4 3 4 4 3
4 4 4 4 3
Graduate 5 5 5 5 5
Graduate 1-3 years 4 3 3 4 4
Higher Secondary
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
Current A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Savings A/c, Fixed Deposit, Other A/c
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Post Graduate
25 lakhs & above
State Bank of India
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
10-15 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Post Graduate
25 lakhs & above
State Bank of India
Current A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Less than 1 year
Savings A/c, Fixed Deposit
Post Graduate
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Fixed Deposit
Less than 5 lakh
State Bank of India
Less than 1 year
Savings A/c, Fixed Deposit
5-10 lakhs
State Bank of India
Current A/c, Savings A/c
Graduate 4 4 4 4 3
Graduate 3-5 years 4 4 4 3 3
3-5 years 4 3 4 5 4
3-5 years 4 5 4 4 3
1-3 years 4 3 4 4 3
3-5 years 4 4 4 4 4
1-3 years 4 4 4 4 4
4 4 4 4 4
Graduate 3-5 years 3 4 5 5 4
5 5 5 5 5
Graduate 3-5 years 3 4 3 4 3
1-3 years 4 3 4 4 3
4 3 4 4 3
10-15 lakhs
State Bank of India
Less than 1 year
Savings A/c, Fixed Deposit
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
Less than 5 lakh
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
Current A/c, Fixed Deposit
Higher Secondary
Less than 5 lakh
State Bank of India
Savings A/c
Post Graduate
10-15 lakhs
State Bank of India
Current A/c, Savings A/c
Higher Secondary
Less than 5 lakh
State Bank of India
Savings A/c, Fixed Deposit, Other A/c
Post Graduate
15-20 lakhs
State Bank of India
More than 5 years
Current A/c, Savings A/c, Other A/c
20-25 lakhs
State Bank of India
Fixed Deposit, Other A/c
PHD & above
25 lakhs & above
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit, Other A/c
5-10 lakhs
State Bank of India
Savings A/c, Fixed Deposit, Other A/c
Post Graduate
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Higher Secondary
5-10 lakhs
State Bank of India
Less than 1 year
Savings A/c
1-3 years 4 4 3 4 4
Graduate 3-5 years 4 3 4 4 3
4 4 5 3 4
1-3 years 4 3 4 4 3
4 4 4 4 4
Graduate 3 4 5 5 4
Graduate 3 4 5 5 4
Graduate 3-5 years 5 4 3 5 4
3-5 years 3 3 3 3 3
Graduate 1-3 years 4 3 4 4 3
3-5 years 4 4 3 4 4
Graduate 5 5 5 5 5
3-5 years 3 4 5 4 3
Post Graduate
20-25 lakhs
State Bank of India
Current A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Fixed Deposit
Post Graduate
15-20 lakhs
State Bank of India
Savings A/c, Fixed Deposit, Other A/c
Post Graduate
10-15 lakhs
State Bank of India
Less than 1 year
Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit, Other A/c
20-25 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit, Other A/c
15-20 lakhs
State Bank of India
Fixed Deposit, Other A/c
Post Graduate
20-25 lakhs
State Bank of India
Savings A/c, Fixed Deposit
10-15 lakhs
State Bank of India
Savings A/c, Fixed Deposit
Post Graduate
20-25 lakhs
State Bank of India
Current A/c, Fixed Deposit
10-15 lakhs
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit, Other A/c
Higher Secondary
25 lakhs & above
State Bank of India
Fixed Deposit
4 4 4 3 3
3-5 years 4 4 3 3 3
Graduate 3-5 years 4 4 3 4 3
Graduate 1-3 years 3 3 4 4 4
Graduate 4 4 3 4 4
Higher Secondary
25 lakhs & above
State Bank of India
More than 5 years
Savings A/c, Fixed Deposit, Other A/c
PHD & above
10-15 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit, Other A/c
20-25 lakhs
State Bank of India
Current A/c, Savings A/c, Fixed Deposit
15-20 lakhs
State Bank of India
Current A/c
20-25 lakhs
State Bank of India
More than 5 years
Current A/c, Fixed Deposit
3 4 3 4 3 4 3 4 3 4
4 3 3 4 4 3 3 3 3 4
3 4 4 4 4 3 4 3 4 4
4 4 3 3 4 4 3 3 3 3
3 4 5 4 3 4 4 5 4 5
3 3 4 4 4 5 5 3 4 4
4 4 3 5 4 3 4 5 3 4
5 5 3 4 3 4 5 3 3 4
5 3 4 4 3 4 3 4 4 5
Handling Queries [The clarity with which the staff member's handle the quarry]
Handling Queries [The ease of reaching the person you need to speak with]
Handling Queries [How quickly your enquiry was understood and responded to]
Customer Service Representatives [Friendly and courteous manner]
Customer Service Representatives [Knowledge of bank's products & Services]
Customer Service Representatives [Willingness to listen and respond to your need]
Customer Service Representatives [Fast and efficient service]
Customer Service Representatives [Recognition of you as valued customer]
Management [Friendly and courteous manner]
Management [Knowledge of bank's products & Services]
4 4 3 4 5 4 3 4 3 4
4 3 3 3 4 4 5 4 4 4
5 4 3 4 3 4 4 4 3 4
3 4 4 5 4 3 4 4 3 4
5 4 3 3 4 4 3 4 4 5
5 5 3 3 3 4 4 5 5 5
4 3 4 4 4 5 3 4 4 3
4 4 4 4 4 4 4 4 4 5
4 5 3 4 3 4 5 4 4 3
5 4 4 5 4 4 4 3 3 4
3 4 4 4 4 3 4 5 4 4
4 4 4 3 4 4 4 5 5 5
4 4 5 4 4 5 5 4 4 3
5 4 4 4 4 4 3 4 4 4
5 4 4 4 4 5 4 3 4 3
3 4 5 4 3 4 5 4 4 5
4 5 4 5 4 4 3 4 4 4
4 4 4 5 5 3 3 3 4 4
4 5 4 4 5 4 3 4 4 3
5 5 5 5 5 5 5 5 5 5
3 4 4 4 4 4 4 4 4 3
3 3 3 3 3 3 3 3 4 4
5 4 3 3 4 5 4 3 5 4
4 4 4 4 5 5 5 4 4 4
3 3 3 3 4 3 4 4 4 3
3 4 4 4 4 4 3 3 3 3
3 4 5 3 4 5 4 3 3 4
4 4 4 4 3 3 3 4 4 4
4 4 3 4 3 4 3 4 4 3
3 4 3 3 4 3 4 3 4 3
4 3 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 3
3 4 3 3 4 3 4 3 3 4
4 4 3 3 4 3 4 3 3 4
4 3 4 4 5 4 3 4 3 4
4 3 4 4 3 4 3 4 4 3
4 3 4 4 4 3 3 4 4 4
4 4 4 3 3 3 3 3 4 3
3 3 3 4 4 4 4 4 3 4
4 3 4 3 4 3 4 3 4 3
3 3 4 3 4 4 4 3 4 3
3 4 3 4 4 4 4 4 3 3
4 3 4 3 4 3 4 3 4 3
4 4 5 5 5 4 4 4 5 5
4 5 4 5 4 5 4 5 4 5
3 4 5 3 4 5 4 3 5 4
5 4 3 4 4 4 4 4 3 4
3 3 3 3 3 3 3 3 3 3
4 3 4 3 4 4 4 5 4 4
3 4 3 4 3 4 3 4 4 3
4 4 4 4 4 4 4 4 4 4
3 3 4 4 4 4 3 3 3 3
4 4 4 4 4 4 4 4 4 4
5 4 3 5 4 3 4 5 3 4
5 5 5 5 5 5 5 5 5 5
4 3 4 4 3 4 3 4 3 4
4 3 4 4 3 4 3 4 4 3
5 5 5 5 4 4 3 3 5 5
3 4 3 3 4 3 4 3 4 3
4 3 4 4 3 4 3 4 4 3
3 3 3 4 4 4 4 4 3 3
3 4 5 5 4 3 4 5 5 4
4 3 4 4 5 4 3 4 4 4
4 4 4 4 5 4 5 4 4 3
4 4 4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4 3 4
4 4 4 4 4 4 4 4 4 4
3 4 5 5 4 3 4 5 5 4
5 5 5 5 5 5 5 5 5 5
4 3 4 4 3 4 3 4 4 3
4 3 4 4 3 4 3 4 4 4
4 4 3 4 3 4 4 3 4 3
3 3 4 4 4 3 3 4 4 4
4 3 4 4 3 4 3 4 3 4
3 3 3 4 4 4 3 3 4 4
4 3 4 4 3 4 3 4 4 3
4 4 4 4 4 4 4 4 4 4
3 4 5 5 4 3 4 5 5 4
3 3 3 4 4 3 3 3 4 4
3 4 5 3 4 5 4 3 5 4
3 3 3 3 3 3 3 3 3 3
4 3 4 4 3 4 3 4 4 3
3 4 4 4 3 3 4 4 4 4
5 5 5 5 5 5 5 5 5 5
3 4 3 4 3 4 4 3 4 3
3 3 3 4 4 4 4 4 3 3
4 3 3 3 3 4 3 3 3 3
4 3 4 4 3 3 3 3 4 4
3 3 4 4 4 3 3 4 4 4
4 3 3 4 4 4 3 4 4 3
3 4 3 4 3 4 3 4 4 4
3 4 3 4 4 3 4 3 4 3
3 3 4 4 4 3 4 3 4 4
4 4 4 3 4 3 3 4 5 4
3 4 4 5 4 4 5 3 3 4
3 3 5 5 4 3 4 4 3 3
5 4 3 4 3 5 4 3 4 5
5 3 4 5 5 4 3 4 4 3
3 4 4 3 3 4 5 4 4 4
Management [Willingness to listen and respond to your need]
Management [Fast and efficient service]
Management [Recognition of you as valued customer]
Management [Available to customers when needed]
Branch Facilities [Clean & well cared facilities]
Branch Facilities [Efficient, no wait service]
Branch Facilities [No long line ups at counter]
Branch Facilities [Availability of information brochures]
Branch Facilities [Pleasant & attractive decor]
Branch Facilities [Automatic bank machines in convenient locations]
5 4 3 4 4 4 4 5 4 5
5 4 4 3 4 3 5 4 3 4
3 4 5 4 4 4 4 5 5 4
4 5 4 3 4 4 4 3 3 4
4 3 4 4 4 5 3 4 4 4
4 4 3 3 3 4 5 4 3 4
4 5 4 4 4 5 4 3 4 4
4 3 4 4 4 3 4 5 4 5
4 4 5 3 4 4 4 3 3 3
4 3 4 4 4 3 4 5 5 5
5 5 4 3 4 4 5 3 4 4
4 4 3 3 4 4 3 4 5 4
4 4 4 5 4 5 4 3 4 5
4 5 5 4 4 3 4 4 5 4
4 4 5 3 4 3 4 5 4 3
4 4 3 5 4 5 4 4 5 3
5 5 4 3 4 3 4 5 4 4
5 5 3 4 4 5 4 3 4 4
4 5 4 3 4 4 4 4 4 4
5 5 5 5 4 4 5 5 5 5
4 4 4 3 4 3 4 4 3 4
3 3 4 4 4 4 3 3 4 4
3 4 4 5 4 4 3 3 3 3
5 4 4 5 4 4 3 3 4 5
4 3 4 3 3 4 3 4 3 4
3 4 4 4 4 4 4 3 3 3
5 4 3 4 3 4 5 4 3 4
4 4 4 4 3 4 4 4 3 3
4 3 4 3 4 4 4 3 4 3
4 3 4 3 3 4 3 4 3 4
4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3
3 3 3 3 4 4 4 3 3 3
3 4 3 4 3 4 3 4 3 4
3 4 3 4 4 4 4 4 4 4
3 4 3 4 4 3 4 3 4 3
4 3 4 3 4 3 4 3 4 3
3 3 4 4 4 3 4 3 4 3
4 3 4 3 3 4 3 4 3 4
3 4 3 4 4 3 4 3 4 3
4 3 4 3 3 4 3 4 3 4
3 3 3 4 3 4 4 4 4 3
4 4 3 3 4 4 4 4 3 3
4 3 4 3 3 3 4 4 3 4
4 4 3 3 3 3 4 4 5 5
4 5 4 5 5 4 5 4 5 4
3 4 5 4 3 4 5 4 3 3
5 4 3 4 4 5 4 5 4 5
3 3 3 3 3 3 3 3 3 3
3 4 3 3 4 3 4 3 4 3
4 3 4 3 3 4 3 4 3 4
4 4 4 4 4 4 4 4 4 4
3 4 4 4 4 4 4 3 3 3
4 4 4 4 4 4 4 4 4 4
5 4 3 4 3 4 3 5 4 3
5 5 5 5 5 5 5 5 5 5
3 4 3 4 4 3 4 3 4 3
4 3 4 3 4 3 4 4 3 3
4 4 3 3 4 4 3 3 4 4
4 3 4 3 4 3 3 4 3 3
4 3 4 3 4 3 4 3 4 3
3 3 3 3 4 4 4 4 4 4
3 4 5 4 5 4 3 4 5 4
3 3 4 4 4 3 4 4 3 4
4 4 3 3 4 5 4 5 4 4
4 4 4 4 4 4 4 4 4 4
3 4 3 4 4 3 4 3 4 4
4 4 4 4 4 4 4 4 4 4
3 4 5 4 5 4 3 4 5 4
5 5 5 5 5 5 5 5 5 5
4 3 4 3 3 4 3 4 3 4
3 3 4 4 4 3 4 3 4 3
4 3 4 3 4 3 4 3 4 3
3 4 3 3 4 4 3 3 3 3
3 4 3 4 4 3 4 3 4 3
3 3 4 3 4 4 4 3 3 3
4 3 4 3 3 4 3 4 3 4
4 4 4 4 4 4 4 4 4 4
3 4 5 4 3 4 5 4 3 4
3 3 3 4 4 3 4 4 3 4
3 4 5 4 5 4 3 4 5 4
3 3 3 3 3 3 3 3 3 3
4 3 4 3 4 3 4 4 3 3
3 3 4 4 4 4 4 3 4 3
5 5 5 5 5 5 5 5 5 5
4 4 3 4 4 4 3 3 4 5
3 3 3 3 4 4 4 4 3 3
4 3 3 4 3 3 4 3 3 4
3 4 4 3 4 4 3 3 4 4
3 3 4 3 4 3 3 4 4 3
4 3 4 3 4 4 3 4 4 3
3 4 3 4 4 3 4 3 4 4
4 4 4 4 3 4 3 4 3 4
3 4 3 4 4 3 4 4 5 4
5 4 5 4 3 4 3 3 5 4
4 3 4 4 4 5 4 4 3 4
4 5 4 3 3 4 4 5 5 3
4 3 5 4 3 4 5 4 4 5
3 4 4 3 5 4 3 4 4 3
3 3 4 5 5 4 5 4 4 5
Statements & Documentations [Sent out reliably and on time]
Statements & Documentations [Complete record of transactions]
Statements & Documentations [Accuracy]
Statements & Documentations [Easy to read and understand]
Telephonic Enquiries [Call handled promptly, not kept on hold]
Telephonic Enquiries [Courteous and professional manner]
Telephonic Enquiries [Quickly connected to the right person]
Telephonic Enquiries [Question or problem handled to your satisfaction]
Overall Satisfaction Level [Security (Account, ATM, Privacy Security)]
Overall Satisfaction Level [Communication (Email, Telephonic, Live Chat, Call Centers etc.)]
3 4 5 4 4 5 4 4 4 3
5 4 4 3 3 4 4 5 3 4
4 3 4 4 4 5 3 3 3 4
4 5 4 3 3 4 4 5 5 4
5 4 3 4 4 3 4 4 4 3
3 3 4 4 4 4 5 3 5 5
4 4 5 4 4 3 3 3 3 4
4 5 4 4 5 3 4 4 5 3
5 5 4 3 4 4 3 5 4 4
4 4 3 5 5 5 3 3 4 4
4 3 5 4 4 4 5 4 4 3
4 5 3 4 5 3 4 5 4 3
4 3 4 3 4 5 4 5 5 4
4 5 3 4 4 5 4 4 4 4
4 4 3 4 4 5 4 3 4 5
5 4 3 4 3 4 5 4 5 4
4 5 4 3 4 3 5 4 4 5
4 5 3 4 4 4 4 4 4 3
4 3 4 4 4 5 4 3 4 5
5 5 5 5 5 5 5 5 4 4
4 3 4 3 3 4 3 3 5 4
4 3 4 3 4 3 4 3 4 3
4 3 4 5 4 5 3 4 4 4
5 4 4 5 4 5 4 4 4 4
4 4 3 3 4 3 4 5 4 4
4 4 3 3 3 3 4 4 3 3
5 4 4 3 3 4 4 5 5 4
4 3 4 3 4 3 4 3 4 4
4 5 4 3 3 4 3 4 4 3
4 3 4 3 3 4 3 4 4 3
4 4 4 4 4 4 4 4 4 3
3 3 3 3 3 3 3 3 3 3
4 4 4 4 3 3 3 3 3 4
3 4 3 4 3 4 3 4 3 4
4 3 4 3 3 4 3 4 4 3
3 4 3 4 4 3 4 3 4 3
4 3 4 3 3 4 3 4 3 4
3 4 3 4 3 4 4 3 3 4
4 3 4 3 3 3 4 4 4 3
3 3 4 4 4 3 4 3 3 4
4 3 4 3 3 4 3 4 4 3
4 3 3 4 3 4 4 3 4 3
3 3 4 4 4 4 3 3 3 4
4 3 4 3 3 4 3 4 4 3
5 5 4 4 5 5 4 4 5 5
4 5 4 5 5 4 5 4 4 5
3 4 5 4 5 4 4 3 3 3
5 4 4 3 4 3 4 5 4 5
3 3 3 3 3 3 3 3 3 3
4 4 3 3 3 4 3 4 4 3
4 3 4 3 3 4 3 4 4 3
4 4 4 4 4 4 4 4 4 4
3 4 4 3 4 3 4 3 3 4
4 4 4 4 4 4 4 4 4 4
5 4 4 3 3 4 4 3 4 3
5 5 5 5 5 5 5 5 4 4
4 3 4 3 3 4 3 4 4 4
4 3 4 3 4 3 4 3 4 3
3 4 4 3 4 3 3 4 4 3
4 3 4 3 4 3 4 3 4 4
4 3 4 3 3 4 3 4 4 3
3 3 3 3 4 4 4 4 4 3
3 4 4 4 5 4 3 4 5 4
4 5 4 3 3 4 4 3 4 3
4 3 4 3 4 5 4 4 4 3
4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 4 4
4 4 4 4 4 4 4 4 4 4
5 4 3 4 5 4 3 4 5 4
5 5 5 5 5 5 5 5 5 5
4 3 4 3 3 4 3 4 4 3
3 4 3 4 4 3 4 3 3 4
4 3 4 3 3 4 3 4 4 3
3 3 3 4 4 3 4 3 4 4
3 4 3 4 4 3 4 3 4 3
4 4 3 4 4 3 3 4 4 4
4 3 4 3 3 4 3 4 4 3
4 4 4 4 4 4 4 4 4 4
5 4 3 4 4 4 5 4 5 4
4 3 4 3 4 3 4 3 4 3
3 4 4 5 5 4 4 3 3 4
3 3 3 3 3 3 3 3 3 3
4 3 4 3 4 3 4 3 4 3
4 4 4 3 4 3 3 3 4 3
5 5 5 5 5 5 5 5 5 5
4 4 3 5 3 5 4 4 4 5
3 4 3 4 4 3 4 3 3 4
4 4 3 3 3 4 3 4 4 3
4 4 3 4 3 3 4 3 4 4
4 4 3 4 4 4 3 4 4 3
4 4 3 3 4 4 3 3 4 4
4 4 4 4
4 3 3 4
5 4 3 3
5 4 3 4
5 4 3 4
5 4 4 3
3 5 4 4
4 5 4 4
5 4 4 5
Overall Satisfaction Level [Reliability (Security, Services Offered, Information dissemination)]
Overall Satisfaction Level [Accessibility (Physically, Telephonically, Virtual etc.)]
Overall Satisfaction Level [Competency ( Account Handling and Problem Solving) ]
Overall Satisfaction Level [Courtesy ( Behavior of bank staff with the clients)]
4 5 4 5
5 4 3 4
5 5 4 4
5 4 3 3
5 4 3 3
4 4 3 3
3 3 3 4
4 5 3 4
3 4 4 5
4 5 3 4
4 5 4 4
5 4 5 3
3 4 4 5
5 5 3 3
5 4 5 3
3 4 5 4
4 5 4 3
3 3 4 3
3 3 4 4
5 5 4 5
5 4 4 3
4 3 4 3
5 3 4 3
5 4 5 3
4 4 4 4
4 4 3 4
3 4 4 3
3 4 4 3
4 4 3 4
4 3 4 3
4 4 3 4
3 3 3 3
4 3 4 3
3 4 3 4
4 3 4 3
4 3 4 3
3 4 3 4
4 3 3 3
4 3 4 3
3 3 4 4
4 3 4 3
3 3 3 4
4 3 4 3
4 3 4 3
4 4 3 3
4 5 4 3
4 4 3 3
4 3 4 5
3 3 3 3
4 3 4 3
4 3 4 3
4 4 4 4
3 4 3 4
4 4 4 4
4 3 4 3
4 4 4 4
4 4 4 4
4 3 4 3
3 4 4 3
4 4 4 4
4 3 4 3
4 4 3 4
4 3 3 3
4 4 3 4
4 3 4 3
4 4 4 4
3 3 4 4
4 4 4 4
3 4 5 4
5 5 5 5
4 3 4 3
3 4 3 4
4 3 4 3
4 3 3 4
4 3 4 3
3 3 4 4
4 3 4 3
4 4 4 4
3 4 4 3
4 4 3 3
4 4 4 3
3 3 3 3
4 3 4 3
3 3 3 4
5 5 5 5
3 4 3 3
3 4 3 4
4 3 4 3
3 3 3 5
3 3 4 3
3 3 4 3
3 4 3 4 4
Graduate 3-5 years 4 5 5 3 5
5 4 3 3 4
3-5 years 4 5 3 3 3
Graduate 3-5 years 3 4 3 3 3
3 3 4 4 4
Graduate 3-5 years 3 3 5 4 4
3 3 3 4 4
3 3 5 4 3
3-5 years 3 3 4 4 4
3 4 5 4 4
Graduate 3-5 years 5 3 3 4 4
1-3 years 4 4 3 3 3
3 3 3 3 4
Other A/c 4 4 5 4 4
3 5 3 3 3
Educational Qualification
Annual Income
You an account holder at:
For how many years have you been using the bank’s services?
How many of the following accounts do you have?
Managing Account [Handles your account]
Managing Account [Rectifies the mistakes, if any]
Managing Account [Explains charges clearly]
Handling Queries [The time taken by members of staff to answer the telephone]
Handling Queries [The way in which staff members answer your call]
Post Graduate
5-10 lakhs
HDFC Bank
Less than 1 year
Fixed Deposit
15-20 lakhs
HDFC Bank
Savings A/c
Higher Secondary
15-20 lakhs
HDFC Bank
More than 5 years
Current A/c
Post Graduate
15-20 lakhs
HDFC Bank
Fixed Deposit
10-15 lakhs
HDFC Bank
Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Fixed Deposit
20-25 lakhs
HDFC Bank
Savings A/c
Higher Secondary
20-25 lakhs
HDFC Bank
More than 5 years
Savings A/c
Post Graduate
5-10 lakhs
HDFC Bank
Less than 1 year
Savings A/c
Higher Secondary
25 lakhs & above
HDFC Bank
Savings A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Savings A/c
5-10 lakhs
HDFC Bank
Current A/c
Higher Secondary
20-25 lakhs
HDFC Bank
Savings A/c
PHD & above
20-25 lakhs
HDFC Bank
Less than 1 year
Fixed Deposit
Higher Secondary
10-15 lakhs
HDFC Bank
Less than 1 year
Post Graduate
10-15 lakhs
HDFC Bank
More than 5 years
Current A/c
1-3 years 3 3 3 4 4
1-3 years 3 3 5 4 4
4 4 3 4 3
Graduate 4 4 4 3 3
4 3 4 5 3
Graduate 4 4 3 4 4
4 4 5 3 3
1-3 years 3 3 4 4 4
4 4 3 3 3
1-3 years Other A/c 4 5 4 4 4
3-5 years 5 5 4 4 4
Graduate 3 3 5 3 3
3 3 4 4 4
3-5 years 4 4 3 4 3
4 4 3 3 3
3 3 4 4 3
Other A/c 5 4 4 4 4
1-3 years 3 3 4 3 3
3 3 4 4 3
3 3 4 4 4
Higher Secondary
20-25 lakhs
HDFC Bank
Current A/c
Post Graduate
Less than 5 lakh
HDFC Bank
Fixed Deposit
Higher Secondary
20-25 lakhs
HDFC Bank
Less than 1 year
Current A/c
20-25 lakhs
HDFC Bank
More than 5 years
Savings A/c
Higher Secondary
5-10 lakhs
HDFC Bank
More than 5 years
Current A/c
20-25 lakhs
HDFC Bank
Less than 1 year
Current A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
Savings A/c
Higher Secondary
20-25 lakhs
HDFC Bank
More than 5 years
Fixed Deposit
Higher Secondary
Less than 5 lakh
HDFC Bank
Post Graduate
5-10 lakhs
HDFC Bank
Savings A/c
10-15 lakhs
HDFC Bank
More than 5 years
Current A/c
Higher Secondary
5-10 lakhs
HDFC Bank
Less than 1 year
Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Fixed Deposit
Post Graduate
5-10 lakhs
HDFC Bank
Less than 1 year
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Post Graduate
25 lakhs & above
HDFC Bank
Current A/c
Higher Secondary
20-25 lakhs
HDFC Bank
Less than 1 year
Savings A/c
Higher Secondary
10-15 lakhs
HDFC Bank
Less than 1 year
Current A/c
4 5 4 3 3
3 3 4 4 4
3 3 5 4 4
Graduate 4 4 4 4 3
3-5 years 4 5 3 4 4
3-5 years 3 3 4 3 3
Graduate 1-3 years 3 3 4 4 4
4 3 3 3 3
Graduate 3-5 years 4 4 3 3 3
Graduate 3-5 years 3 3 4 4 4
3 4 4 3 3
3-5 years 4 2 3 3 3
Graduate 1-3 years 4 4 3 3 4
Higher Secondary
10-15 lakhs
HDFC Bank
Less than 1 year
Current A/c, Savings A/c
Higher Secondary
25 lakhs & above
HDFC Bank
More than 5 years
Savings A/c, Fixed Deposit
PHD & above
10-15 lakhs
HDFC Bank
Less than 1 year
Current A/c, Fixed Deposit
10-15 lakhs
HDFC Bank
Less than 1 year
Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
10-15 lakhs
HDFC Bank
Current A/c, Fixed Deposit
10-15 lakhs
HDFC Bank
Fixed Deposit
Higher Secondary
5-10 lakhs
HDFC Bank
Less than 1 year
Current A/c, Savings A/c
15-20 lakhs
HDFC Bank
Savings A/c, Fixed Deposit
15-20 lakhs
HDFC Bank
Savings A/c, Fixed Deposit
PHD & above
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
HDFC Bank
Current A/c, Savings A/c
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
4 4 4 3 4
Graduate 3 3 4 3 3
1-3 years 4 4 3 3 3
3-5 years 4 5 5 4 4
1-3 years 3 3 4 4 4
3-5 years 4 4 3 3 3
Graduate 4 3 3 4 4
1-3 years 3 3 4 4 4
3 3 4 4 4
3 3 4 4 4
Graduate 3 3 4 4 4
1-3 years 4 4 4 3 3
3-5 years 4 4 4 3 3
Higher Secondary
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
15-20 lakhs
HDFC Bank
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
PHD & above
20-25 lakhs
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c
Post Graduate
25 lakhs & above
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
10-15 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
PHD & above
25 lakhs & above
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
3 3 4 4 4
3 3 3 4 4
4 4 4 3 3
1-3 years 4 4 3 3 3
3-5 years 3 3 4 4 4
4 5 5 4 4
3 4 4 3 3
Graduate 4 4 3 4 4
3 3 4 3 3
3 4 4 4 4
3 3 4 4 4
Graduate 3-5 years 4 4 4 3 3
4 4 3 3 3
Graduate 3 3 4 4 4
4 4 3 4 4
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Higher Secondary
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c
Post Graduate
25 lakhs & above
HDFC Bank
Current A/c, Savings A/c
PHD & above
25 lakhs & above
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c
Higher Secondary
10-15 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
20-25 lakhs
HDFC Bank
Current A/c, Savings A/c
Post Graduate
10-15 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
15-20 lakhs
HDFC Bank
More than 5 years
Current A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Graduate 3 3 4 4 4
3 3 4 4 4
1-3 years 3 4 4 4 4
4 3 4 3 4
3-5 years 3 3 4 4 3
Graduate 3 3 4 4 4
Graduate 3 4 4 3 3
4 4 3 3 3
3-5 years 3 4 4 4 4
1-3 years 3 4 4 4 4
3-5 years 3 4 4 4 4
4 4 5 4 4
3-5 years 3 3 4 4 4
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c, Fixed Deposit
Higher Secondary
15-20 lakhs
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
15-20 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c
Higher Secondary
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
25 lakhs & above
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
1-3 years 4 4 3 4 3
3-5 years 3 3 4 4 4
3-5 years 3 3 4 4 4
1-3 years 3 3 4 4 4
3 4 4 4 4
3 3 4 4 4
3-5 years 4 4 3 4 4
Graduate 3-5 years 4 4 3 4 3
4 3 4 4 4
Graduate 1-3 years 4 3 4 4 5
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Fixed Deposit
Post Graduate
20-25 lakhs
HDFC Bank
Current A/c, Savings A/c, Fixed Deposit
Post Graduate
15-20 lakhs
HDFC Bank
Current A/c
Post Graduate
25 lakhs & above
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Higher Secondary
5-10 lakhs
HDFC Bank
More than 5 years
Current A/c, Fixed Deposit
Higher Secondary
25 lakhs & above
HDFC Bank
Current A/c, Savings A/c
20-25 lakhs
HDFC Bank
Current A/c, Savings A/c
Post Graduate
20-25 lakhs
HDFC Bank
More than 5 years
Current A/c, Savings A/c
15-20 lakhs
HDFC Bank
Current A/c, Other A/c
2 5 3 4 3 4 5 4 3 4
3 4 3 4 4 5 4 3 3 4
4 5 4 3 3 3 4 4 4 4
3 4 4 4 4 3 3 5 3 3
4 4 5 3 3 4 4 3 4 4
4 3 5 4 4 4 3 3 3 3
4 4 4 3 3 3 3 4 4 4
4 4 4 3 3 3 4 4 4 4
3 4 5 3 3 4 4 3 3 3
4 4 3 3 3 4 3 3 4 4
4 3 5 4 4 4 3 3 4 4
4 3 3 3 3 3 3 3 4 4
3 3 4 4 4 4 5 3 4 4
3 3 3 3 3 3 4 3 3 3
3 3 3 3 3 3 4 4 3 3
3 3 4 4 4 4 3 3 3 3
Handling Queries [The clarity with which the staff member's handle the quarry]
Handling Queries [The ease of reaching the person you need to speak with]
Handling Queries [How quickly your enquiry was understood and responded to]
Customer Service Representatives [Friendly and courteous manner]
Customer Service Representatives [Knowledge of bank's products & Services]
Customer Service Representatives [Willingness to listen and respond to your need]
Customer Service Representatives [Fast and efficient service]
Customer Service Representatives [Recognition of you as valued customer]
Management [Friendly and courteous manner]
Management [Knowledge of bank's products & Services]
4 4 3 3 3 4 4 3 4 4
4 3 5 3 3 5 3 3 4 4
3 4 4 3 3 3 4 3 4 4
3 3 3 3 3 4 4 4 3 3
3 3 4 3 3 4 4 4 4 4
4 3 4 3 3 3 4 4 4 4
3 5 4 4 4 3 3 5 4 4
3 3 3 3 3 3 3 4 4 4
3 4 4 4 4 4 4 3 3 3
4 3 5 4 4 5 4 3 3 3
3 4 4 4 4 4 3 3 3 3
3 3 4 4 4 3 3 4 3 3
4 4 3 3 3 3 3 4 3 3
3 4 4 4 4 4 5 3 3 3
5 3 3 3 3 4 3 4 3 3
3 3 4 4 3 3 3 4 3 3
4 4 3 4 3 3 4 4 4 4
4 3 4 3 3 4 3 4 4 3
4 4 3 4 4 4 4 3 3 3
4 4 3 4 4 4 3 3 4 4
3 5 4 4 4 4 4 3 4 3
3 3 3 3 3 3 3 4 4 4
4 4 3 3 3 3 3 4 4 4
4 4 3 4 4 5 3 4 4 3
3 4 4 4 4 2 3 4 4 3
2 3 3 3 3 3 4 3 4 3
3 4 3 3 3 3 4 4 4 4
4 4 3 4 3 3 3 4 3 3
4 3 3 3 3 4 3 3 3 4
3 4 4 3 3 3 3 4 4 4
4 3 3 3 3 3 4 4 4 4
4 5 3 3 3 4 4 5 3 3
4 3 4 3 4 4 4 4 4 4
4 4 4 4 4 3 3 3 3 3
4 4 4 4 4 4 4 3 3 3
3 4 4 4 4 4 4 3 3 3
4 3 3 4 4 4 3 3 4 4
4 3 3 3 3 3 4 4 4 4
3 3 4 4 4 4 3 3 3 3
4 4 3 3 3 3 4 4 4 3
4 4 3 4 4 5 4 3 3 4
4 3 3 3 3 3 4 4 4 4
4 3 3 3 3 3 4 4 4 4
3 3 4 4 4 4 3 3 4 4
3 4 4 4 4 4 4 3 4 3
3 3 4 4 4 4 3 3 4 4
4 3 4 4 4 4 4 4 3 3
4 3 3 3 3 4 4 5 4 4
4 3 3 4 4 3 4 4 3 3
5 4 4 4 4 4 3 5 4 4
3 3 4 4 4 3 3 3 4 4
5 4 4 4 4 4 3 5 4 4
4 4 3 4 4 3 3 5 4 3
4 3 4 3 3 4 3 3 4 3
4 4 3 3 3 4 4 4 3 3
4 3 3 4 4 3 3 3 4 4
4 5 5 3 3 3 5 4 4 4
3 3 3 3 3 3 4 3 3 3
4 4 4 4 4 3 3 3 4 4
3 3 4 4 4 3 3 4 4 4
3 3 4 4 3 3 3 4 3 3
4 3 3 4 5 4 3 3 3 3
4 3 3 3 3 3 3 4 3 3
3 3 4 4 4 4 3 3 4 4
4 3 3 3 3 3 4 5 4 4
4 3 3 4 4 3 3 4 4 4
4 5 3 4 4 4 3 3 3 3
4 4 4 4 3 3 4 4 3 3
4 4 3 4 4 3 4 3 4 3
3 3 4 4 4 4 3 3 4 4
3 3 4 4 3 3 4 4 4 4
3 4 3 4 3 4 3 4 4 3
3 4 5 4 4 3 4 5 4 3
4 3 4 4 4 3 4 5 4 3
3 4 3 4 4 3 3 4 4 4
3 4 3 4 4 3 3 3 4 4
3 3 4 4 4 3 4 3 4 4
3 3 3 4 3 3 3 4 4 4
3 4 4 4 3 3 3 3 3 3
3 3 4 4 4 4 3 4 4 4
4 3 3 4 4 3 4 4 4 4
3 3 4 4 4 3 4 4 4 4
3 4 3 4 4 3 4 3 4 4
3 4 4 4 3 4 4 3 4 4
3 4 4 3 5 3 4 4 5 3
5 4 3 4 3 3 4 5 4 4
3 5 3 4 4 3 5 5 3 4
3 4 4 5 3 4 3 3 5 3
4 4 3 5 4 4 4 4 3 3
3 3 4 4 4 4 4 4 4 3
4 4 4 3 3 3 3 3 4 4
4 4 3 3 4 4 4 3 3 3
3 4 4 3 4 4 4 4 3 3
4 5 3 4 4 3 4 4 3 4
4 4 5 3 4 4 3 4 3 3
4 3 3 4 3 4 3 3 4 4
4 4 3 3 4 5 5 5 4 3
3 4 4 3 4 4 4 4 4 3
4 3 3 4 3 3 3 4 3 3
3 3 4 5 4 4 4 4 3 3
Management [Willingness to listen and respond to your need]
Management [Fast and efficient service]
Management [Recognition of you as valued customer]
Management [Available to customers when needed]
Branch Facilities [Clean & well cared facilities]
Branch Facilities [Efficient, no wait service]
Branch Facilities [No long line ups at counter]
Branch Facilities [Availability of information brochures]
Branch Facilities [Pleasant & attractive decor]
Branch Facilities [Automatic bank machines in convenient locations]
4 3 3 3 5 3 3 3 4 3
4 4 4 3 3 3 4 4 3 3
4 4 3 5 3 4 4 3 3 4
3 3 4 4 3 4 3 5 4 3
4 4 3 3 3 3 4 4 3 3
4 3 3 4 4 4 4 4 3 4
3 3 4 5 3 3 3 4 5 3
4 4 3 5 4 4 3 3 4 3
3 3 4 5 4 4 3 4 3 4
3 3 4 3 4 4 4 5 3 3
3 3 4 4 4 4 4 4 3 3
3 4 3 3 4 4 4 4 3 3
3 3 4 3 4 4 3 4 3 3
3 4 4 3 3 3 3 3 4 3
3 4 4 4 3 3 3 4 3 3
4 3 3 3 3 3 3 4 3 3
3 4 4 3 3 3 3 4 4 3
3 3 3 4 4 4 3 3 3 4
3 3 4 5 4 4 4 3 3 4
4 4 3 3 3 3 3 3 4 5
3 4 4 4 3 3 3 4 4 5
4 4 3 4 3 3 3 3 3 3
4 5 3 2 3 2 3 3 2 4
3 3 3 3 4 4 3 3 4 5
4 4 3 4 4 4 3 3 4 3
4 3 3 4 3 3 3 4 3 3
4 4 3 5 3 3 3 4 5 4
4 3 3 4 4 4 4 4 3 3
3 3 3 3 3 3 3 3 4 4
4 4 3 4 4 3 4 3 4 3
4 4 3 3 3 3 3 4 3 4
4 4 3 4 4 4 4 4 3 3
4 4 4 3 3 4 3 4 4 3
4 4 4 3 3 3 4 4 3 4
4 4 4 4 3 3 3 3 4 4
3 4 4 4 4 4 4 4 4 3
4 4 3 3 4 4 4 4 4 4
4 4 3 4 3 3 3 4 4 4
3 3 4 4 3 3 3 3 3 3
3 3 3 4 3 3 3 4 4 3
4 4 4 3 3 3 3 4 4 3
4 3 3 3 4 3 3 3 4 4
4 3 3 3 4 3 3 3 4 4
4 4 3 3 3 3 3 3 4 4
3 3 3 3 3 3 3 3 4 4
3 3 3 4 4 4 4 3 3 4
3 3 3 3 4 3 3 3 4 4
4 4 4 3 4 4 4 5 4 3
3 5 4 3 4 4 4 3 3 5
3 4 5 4 4 4 4 3 4 5
4 4 3 4 4 4 3 3 4 5
3 4 5 3 4 4 3 5 4 3
3 4 4 4 4 3 4 3 4 4
3 4 3 4 3 3 4 3 4 5
3 4 4 5 3 3 4 4 3 5
4 3 3 4 3 4 3 3 4 3
4 4 3 5 4 4 3 3 3 5
3 3 3 4 3 3 3 4 3 3
4 4 3 3 4 4 3 3 3 4
3 3 4 4 4 4 3 3 3 3
3 3 4 5 4 4 3 3 4 4
3 4 4 5 4 4 4 3 5 3
4 4 3 3 3 3 3 4 3 3
4 3 3 3 4 4 3 3 3 4
4 3 4 5 4 4 4 3 4 3
3 3 4 3 4 4 3 3 4 3
4 5 3 4 4 3 5 4 4 4
3 4 3 3 4 4 3 3 3 4
3 4 4 3 4 4 3 3 4 4
3 4 4 4 4 4 4 4 5 3
3 4 4 3 3 4 4 4 3 4
3 3 3 4 4 4 4 3 4 3
4 4 3 4 4 4 4 4 4 3
3 3 4 5 4 4 3 4 4 3
3 3 4 3 3 3 4 4 3 3
4 5 3 4 4 4 3 3 4 5
3 3 3 4 4 4 4 3 4 4
3 3 3 4 4 5 3 3 4 4
3 3 4 4 4 4 3 3 4 5
3 4 4 5 4 4 3 3 4 3
4 3 4 5 4 5 3 4 5 3
3 3 3 4 4 4 4 3 4 3
3 4 3 4 4 4 4 3 3 3
3 4 4 3 4 4 4 3 3 4
4 3 5 4 4 3 3 5 3 4
3 4 3 4 4 5 4 3 4 4
4 4 4 3 3 4 4 5 4 4
3 3 4 3 4 4 4 3 4 4
4 4 5 3 4 4 4 3 4 4
5 4 4 3 3 3 3 4 3 3
4 4 4 4 3 3 3 4 4 4
4 4 4 3 3 3 3 4 3 3
4 4 4 5 4 4 3 4 5 4
4 4 4 5 4 3 3 4 4 4
3 3 3 3 4 4 4 3 4 4
3 3 3 4 3 3 4 4 3 4
3 3 4 4 5 4 3 3 3 4
3 5 3 3 4 4 4 3 3 3
3 4 3 5 4 4 4 4 3 3
3 3 4 4 3 3 4 3 4 4
Statements & Documentations [Sent out reliably and on time]
Statements & Documentations [Complete record of transactions]
Statements & Documentations [Accuracy]
Statements & Documentations [Easy to read and understand]
Telephonic Enquiries [Call handled promptly, not kept on hold]
Telephonic Enquiries [Courteous and professional manner]
Telephonic Enquiries [Quickly connected to the right person]
Telephonic Enquiries [Question or problem handled to your satisfaction]
Overall Satisfaction Level [Security (Account, ATM, Privacy Security)]
Overall Satisfaction Level [Communication (Email, Telephonic, Live Chat, Call Centers etc.)]
4 4 3 4 3 3 4 5 4 4
3 3 3 5 4 4 3 3 3 3
4 4 3 4 4 3 4 4 3 3
4 4 3 4 3 3 4 3 4 4
4 4 5 4 3 3 4 3 4 4
4 4 3 3 3 3 3 4 4 4
3 3 4 5 3 3 3 4 4 5
4 4 4 3 3 3 3 5 3 3
4 4 5 3 4 4 3 5 5 3
3 3 3 4 4 4 3 3 3 3
4 4 4 3 3 3 3 4 4 4
3 3 4 3 4 4 3 3 3 4
4 4 4 5 3 3 3 4 3 3
4 4 3 4 4 4 3 4 4 3
3 3 4 3 3 3 3 4 4 3
4 4 3 3 4 4 3 3 4 4
4 4 4 3 4 3 3 4 3 3
5 4 4 4 3 3 4 3 3 3
3 3 3 4 4 4 4 3 3 3
3 4 4 3 4 4 3 4 4 5
4 4 4 3 3 3 4 5 3 3
4 4 5 3 3 3 3 4 4 4
4 3 2 4 3 3 4 3 4 4
3 3 3 2 2 2 3 4 2 2
4 4 5 4 4 4 4 5 4 4
4 4 3 3 4 4 3 4 3 4
3 3 4 4 4 4 3 4 4 4
3 3 3 4 4 4 3 3 3 3
4 4 4 4 3 3 4 4 3 3
4 4 4 3 4 4 3 4 4 4
4 3 3 4 4 4 3 3 4 4
3 3 3 4 4 4 3 4 3 3
4 4 3 4 3 3 3 3 4 4
3 3 3 4 3 3 4 4 4 4
4 4 4 3 3 3 4 4 3 4
3 3 4 4 4 4 4 4 3 3
3 3 3 4 4 4 3 3 4 4
4 4 4 3 3 4 4 4 3 3
4 4 4 4 4 4 4 3 3 3
4 4 4 4 3 3 3 4 3 3
4 4 3 4 4 4 4 3 4 4
4 4 3 3 3 3 4 4 4 3
4 4 3 3 3 3 4 4 4 3
4 4 4 3 4 4 3 3 3 3
4 4 4 3 3 3 3 4 4 4
3 3 3 4 4 4 4 3 4 4
4 4 3 4 4 4 4 3 4 4
4 3 4 3 5 4 4 3 3 3
4 5 4 3 4 4 3 5 4 4
4 3 4 4 4 4 5 3 4 4
3 3 4 5 4 4 3 5 4 4
4 3 4 4 3 3 5 4 4 4
4 4 4 3 4 4 3 4 4 4
4 3 4 4 4 4 3 5 3 3
4 4 4 3 3 3 4 3 3 3
3 3 4 3 4 3 4 3 3 3
4 4 3 4 4 4 3 3 3 4
3 3 4 3 3 3 4 3 3 3
4 4 4 3 3 3 4 4 4 4
4 4 3 4 4 4 3 3 4 4
4 5 4 3 4 4 3 5 4 3
4 4 3 5 4 3 4 4 4 3
4 4 3 3 4 4 3 4 4 4
3 3 4 5 4 3 3 5 4 4
4 4 3 4 4 4 4 3 3 3
3 3 3 4 4 3 4 3 3 3
4 4 3 4 4 4 3 5 4 3
4 3 3 3 4 4 3 3 4 3
4 3 3 3 3 3 4 4 4 4
4 4 4 3 3 3 4 4 4 3
4 4 3 4 4 3 3 4 4 3
4 4 3 4 4 5 5 4 4 5
4 5 3 5 4 3 5 4 4 5
4 4 5 5 4 3 4 4 4 4
4 3 3 4 4 3 3 4 4 3
4 3 4 4 4 5 4 4 4 4
4 3 4 3 4 4 3 3 3 3
4 4 3 4 4 4 3 3 4 4
4 4 4 3 4 3 3 5 4 4
4 4 3 4 4 4 3 4 4 4
4 4 5 4 4 3 4 4 4 3
4 4 3 4 4 4 4 4 3 3
4 5 3 4 4 4 3 4 4 4
4 4 4 3 4 3 4 3 3 3
4 4 5 3
5 3 4 3
4 5 3 4
4 3 3 4
4 4 3 3
3 4 3 4
4 5 4 3
4 5 5 3
3 4 4 4
3 4 3 3
3 3 4 4
3 4 3 5
4 4 4 3
3 4 5 3
3 4 4 3
4 4 3 4
Overall Satisfaction Level [Reliability (Security, Services Offered, Information dissemination)]
Overall Satisfaction Level [Accessibility (Physically, Telephonically, Virtual etc.)]
Overall Satisfaction Level [Competency ( Account Handling and Problem Solving) ]
Overall Satisfaction Level [Courtesy ( Behavior of bank staff with the clients)]
3 5 3 3
3 4 4 3
5 3 3 4
3 3 4 4
4 3 4 3
4 4 5 3
4 4 4 4
4 4 3 3
4 4 3 4
3 3 4 4
4 4 4 4
4 3 5 3
4 3 4 5
3 3 3 5
3 4 3 3
3 3 4 4
3 4 4 3
3 4 4 3
4 3 3 5
3 3 3 3
3 3 4 4
3 4 4 3
3 4 3 4
4 3 4 2
3 3 4 3
3 3 4 4
4 4 3 4
3 3 4 3
3 4 4 5
4 4 3 3
4 3 4 3
3 4 5 5
4 3 4 4
4 3 3 3
4 4 3 4
3 4 4 4
3 3 4 4
4 4 4 4
4 4 3 3
3 3 4 3
4 4 3 3
3 4 4 3
3 4 4 3
3 3 4 4
4 3 3 3
4 4 3 3
4 3 3 4
4 4 3 4
3 3 5 3
4 3 4 3
3 3 5 3
3 4 5 3
4 3 4 5
4 5 3 3
4 5 3 3
3 4 4 3
4 4 3 3
4 3 3 4
4 3 3 4
3 3 4 3
4 4 4 3
4 4 4 3
4 3 3 3
3 4 5 4
3 4 4 5
3 4 4 3
4 4 3 4
3 3 4 4
3 3 4 5
4 3 4 3
4 4 3 3
5 4 3 4
3 4 4 3
4 3 4 3
3 3 4 3
4 3 4 4
4 4 3 5
3 3 4 3
3 3 4 4
3 4 4 3
4 3 4 4
4 4 3 4
4 3 4 3
4 4 4 3