mgovernance andtdid extending egov projects on the mobile ... · what is mgovernance & mobile...

G d t dimGovernance and extending eGov Projects on the

Mobile PlatformsMobile Platforms

Venkatesh Prasad S KPractice Head – eMobility Wipro Infotech

© 2008 Wipro Ltd - Confidential

09th Sept 2011

Practice Head – eMobility, Wipro Infotech

Topics

1 mGovernance and Mobility Platform

Development stages in mGovernance2

3 Thoughts on extending eGov Projects to the Mobility platform3 Thoughts on extending eGov Projects to the Mobility platform

4 Wipro’s eMobility Practice

© 2008 Wipro Ltd - Confidential© 2011 Wipro Ltd - Confidential2

Potential

Govts have recognized the importance of making Public services available to all the residents resulting in successful execution of several eGov projects. But these are for the Computers with internet access.

Category Subscribers (mil)

•Low Penetration of Internet and Broadband:Internet and broadband penetration is still relatively very low in India and therefore has

restricted the access to e-governance services through the traditional medium of computers and internet

Category Subscribers (mil) Broadband Subscribers 11.21

and internet.

This coupled with the Huge and Growing Base of Mobile Phone Subscribers andavailability of Low Cost Handsets gives the great potential for improving the access to and delivery of public services in India through Mobile devicesdelivery of public services in India through Mobile devices.

Category Subscribers (mil) Teledensity %Total Wireless Subscribers 771.18 64.74Urban Subscribers 512.26 143.3Rural Subscribers 258.9 31.1

Low cost handsets with GPRS featured in them are being produced these days and this has made it possible to deliver public services using these technologies in addition to the SMS based services.


What is mGovernance & Mobile Platform?

mGovernance:

Delivery of all types of Public services including making paymentDelivery of all types of Public services including making payment for such services through mobile based technologies, such as SMS, USSD, browser based or direct access through GPRS / 3G / WiFi / WLan, Bluetooth, etc. within the proposed policy framework.WLan, Bluetooth, etc. within the proposed policy framework.

Regular cell-phones, smart phones and personal digital assistants as the front end delivery channel or user access devices.y

Mobile platform:

Includes all mobile based technologies and the related infrastructure such as the Mobile Service Delivery Gateway (MSDG) deployed for delivery of public services to the Residents including the rural areas.


Where are we currently on mGovernance?

Development stage 1 – Information based service.

Channel: SMS - Mobile network based access

•Usually limited to receiving information via the mobile phone. •a two way communication is not established;•the service available to a user will be restricted to receiving an SMS on the mobile phone


Development stage 2 – Interaction based service.

Channel: SMS / USSD – N/Wbased accessbased access

Interaction •Two way communication is established between the user and the service provider. •Instead of receiving alerts only when payment for a service is due, the user can send a code through SMS to the service provider at anytime and quickly receive a response


SMS to the service provider at anytime and quickly receive a response.

Development stage 3 –Transaction based service

Availability of technical infrastructure, seamless integration with Back-end systems of Govt agencies and core banking systems, security concerns, etc

Ch l SMS / USSDChannel: SMS / USSD - Mobile NW based.GPRS/WiFi/3G - Browser based.

Transaction The ability to facilitate transactions comes at the third stage of the development phase. Transactions usually pertain to sending requests for services, receiving the services, making payment for services or transferring funds. Here, the user cannot only receive an SMS stating his


bill but can also pay the bill by sending an SMS.

Development stage 4 – Transformational

Multiple stakeholders- Mobile NW operators, VAS / ASPs, Govt agencies, Applications, regulatory bodies, etc

Channel: GPRS/WiFi/3G + Store and upload - N/w connectivity for direct upload

Mobile service delivery platform

Govt RepresentativesHow is this complexity handled?

Govt Depts

Transformation It i th hi h t t f l ti f th i iti ti


It is the highest stage of evolution of the m-governance initiatives.Any initiative taken facilitates the seamless integration and flow of information between residents and all levels of the Government and the Government officials themselves perform their functions using mobile devices .

mGovernance – Policy Goals (extract)

• To build an enabling mobile service delivery infrastructure consisting of a Mobile Service Delivery Gateway.

• Formulate relevant standards for applications for mobile governance to ensure seamless interoperability of services across multiple service providers and multiple Government departments and agencies.

• Develop suitable mechanisms to enable users to pay for public services• Develop suitable mechanisms to enable users to pay for public services through mobile phones.

• Identify key public services for delivery though mobile platform through stakeholder consultations.stakeholder consultations.

• Create a state of the art knowledge portal as well as various toolkits for deployment of mobile governance.

• Develop and deploy innovative Public Private Partnership (PPP) and MultiDevelop and deploy innovative Public Private Partnership (PPP) and Multi Stakeholder Partnership (MSP) models for design and delivery of mobile governance services as well as encouraging development of cloudbased implementation models and use of light technologies.


What we could do?

Identify the right services to be extended as Public services.

Participate in creation of necessary technical infrastructure for delivery ofParticipate in creation of necessary technical infrastructure for delivery of the services with robust implementation framework.

Develop and deploy the identified, interoperable applications for meeting diverse service demands from the residents.

Make provision for integration of all these applications to the MSDG.

Create awareness amongst the residents through participation in building knowledge portals.


Thoughts on extending eGov Projectsjto the Mobility platform


Commercial Tax

VATIS Suite• Search based on

the TIN , GRN VATIS Suite

Investigation team er

face

,and the Vehicle number for the Tax paid details.

Tax paid details

Check post t i

Inte

rnet

/W

AN

Mob

ile In

te

• Record Action taken by Tax Inspector /Investigation Officer.

• Release / DetainSync with central

server

Search

entriesDetention reasons

• Release / Detain vehicle.

• Capture photographic evidence.

• Capture details of Action Record

GPS

GPRS Route

App

discrepancies and detention.

• Monitor movement


GPRS RouteMaps

Record current position Display route map

Police – Crime Analysis Suite

Crime AnalysisCrime Analysis Suite

Fingerprint

erfa

ce

• Display relevant data from CCTNS DB

SCRB DB Integration

UID

Inte

rnet

/W

AN

Mob

ile In

te

• Verify against ID, Fingerprint

• Capture and store fingerprint of suspects

Sync with central server

Search

Capture Fingerprint of

new suspect and h UID

Integrationfingerprint of suspects and violators

FP Reader

search against DB

GPS

GPRS Route

App


GPRS RouteMaps

Record Position of Crime

Police – Constable Suite

Constable

• Assign beat allocation

• Display vital Constable Suite

Beat Management er

face

p yinstallations, landmarks etc.

• Search & recall

Evidence Capture

GIS Integration

Inte

rnet

/W

AN

Mob

ile In

te

• Record Action taken by Officer (arrest, impound)

• Capture photographicSync with central

server

Search

Capture Fingerprint of

new suspect and h

G S teg at o

Surveillance

Beat Allocation

• Capture photographic evidence and send to court

• Capture details of crime including geo-location

FP Reader

search against DB

GPS

GPRS Route

App

• Monitor movement• Search and recall

Action Record


GPRS RouteMapsContinuously

record current position

Display beat route map, vital

installations, landmarks

Road transport – Traffic suite

Traffic Suite

• Route Map for Assigned Route

• Assigned

B d

Traffic Suite

Patrol & PCR Interface er

face

gBoundary

Boundary Violations

Movement Log

Auto Alerts

Inte

rnet

/W

AN

Mob

ile In

te

• Movement Log• Automatic Alerts in case

of deviations

Capture Activity Log, Trip Sheet

and sync with DC

Trip Sheet

of deviations• Trip Sheet Entry

and sync with DC

FP Reader

GPS

GPRS Route

App


GPRS RouteMapsContinuously

record current position

Monitor current position against intended route

Traffic Suite Contd..

Traffic Suite

• View History of Offences

• Generate Traffic Suite

RC / DL Verification,

Spot Fine erfa

ce

Receipt of fine paid.

Vehicle Search

License Search

Offense Histry

Inte

rnet

/W

AN

Mob

ile In

te

• Search based on Vehicle Number, Driver Name, License No, Chassis No, Engine No

Recall offence history, capture fine details and sync to

Fine Record

Chassis No, Engine No• Capture offense (data,

photograph)• Record Fine details

server

FP Reader

GPS

GPRS Route

App


GPRS RouteMaps

Capture Location of offense

eMobility PracticeeMobility Practice


End-to-End Enterprise Mobility Offering

Value Added

Services-Usage Analytics

-Asset ManagementAsset Management

-Proactive Failure

Management


mTOUCH- Wipro’s Mobility Accelerator for Mobile Apps

Benefits30 50% of Reduction in development cycle and effort

Android, iPhone, Black berry, Windows Mobile clients Java based Server

30-50% of Reduction in development cycle and effortReduced porting effort to additional devicesReduced testing effort as the components are well tested and provedComplete re usability of server side implementation


Mobile clients, Java based ServerComplete re-usability of server side implementationControl to update look and feel and application behavior from ServerWeb based interface to help define the screens

CoE - Enhancing Value to Customer Technology Access & Upgrade

Integration Competency Center

Consulting Services

Architecture & Design Services

Competency Building in Emerging TechnologiesMarket trends

Development

Managed Services

Early access to OS, Tools and MembershipStandards for Technologies, Know How, Upgrades

New

Tools

Technolog

Training on N

Skills

Technical Sup

Re-U

seabFram

ewo r

Know

ledgM

anageme

Process M

odFram

ewo r

Industry SpeB

est Busine

Practices

How, UpgradesHuge amount of Initial Investment for hardwareNew Products / Vendors (Stability, Product Support Maturity)

Centers of Excellences &

gy N

ew

pport

le rks

ge ent

els &

rks

ecific ess sProduct Support, Maturity)

Partnership evaluations to provide end to end solutionTime to market

Technology focused COE

Windows Mobile / Symbian / Linux / iPhone / AndroidDevice ProfilingLocation Based Technology (LBS/GPS/GIS)


Location Based Technology (LBS/GPS/GIS)Mobile Porting & Testing Methodologies & Best PracticesMobile Usability Mobile Security

Confidential © Copyright 2011 Wipro Ltd

Mobility - Testing Infrastructure

Wipro Device Repository

Device

GGSN

Mux/DeMux

Wipro’s Core Network

OTN * Network WiFi Access

3G H d t

WiFi AP

Mux/DeMu

WiFi-Switch

N d B

RNC

BSC

3G / LTE Lab

Device Pool

Wipro’s VMware cloud

Router

Customer Location

Dedicated Switch @ LAB

Standalone SLAN servers

3G Handset

2G Handset

DeMux

NodeB

BTS

3G&2G Access

3G / LTE L b

SIM Cards for Testing

Testing Infrastructure

Network Simulator

Lab

SIM Cards

3G / LTE LabInfrastructure Lab

Perfecto Mobile DeviceAnyWhere

Partner Cloud

devices


Thank You


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