Chapter 19 Operations and Value Chain Management

MULTIPLE-CHOICE QUESTIONS

For each of the following choose the answer that most completely answers the question.

A MANAGER’S DILEMMA

31. According to the company profile in “A Manager’s Dilemma,” which of the following

describes products produced by Bombardier, Inc.?

a. computer software

b. corporate jets

c. jet skis

d. b and c

(d; moderate; p. 489)

WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?

32. Operations management encompasses which of the following topics?

a. efficiency

b. productivity

c. quality

d. all of the above

(d; moderate; p. 490)

WHAT IS OPERATIONS MANAGEMENT AND WHY IS IT IMPORTANT?

33. ______________ management oversees the transformation process that converts

resources such as labor and raw materials into finished goods and services.

a. Control management

1

Chapter 19 Operations and Value Chain Management

b. Operations management

c. Systems management

d. Planning management

(b; moderate; p. 490)

management

34. Which of the following is an example of an input as described by an organization’s

operations system?

a. people

b. technology

c. capital

d. all of the above

(d; moderate; p. 490)

35. Which of the following are examples of inputs as described by an organization’s

operation system?

a. technology

b. materials

c. information

d. all of the above

(d; moderate; p. 490)

36. Which of the following is an example of an output as described by an organization’s

operations system?

a. sales

b. increased market share

c. new products

d. all of the above

(d; moderate; p. 490)

2