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FINALTERM EXAMINATION

FALL 2006

MGT503 - PRINCIPLES OF MANAGEMENT (Session - 2 )

Marks: 60

Time: 120min

StudentID/LoginID: ______________________________

Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Monday, February 12, 2007

INSTRUCTIONS: Please read the following instructions carefully before attempting any question:

• All questions are compulsory.

• This exam consists of 15 Multiple Choice Questions (MCQ’s) carrying 1 mark

each,5 fill in the blanks carrying 1 mark each,5 true false carrying 1 mark each, 3

Short questions carrying 5 marks each and 2 Descriptive questions carrying 10

marks each.

• This examination is closed book, closed notes and closed neighbour.

• Do not ask any question about the contents of this examination from anyone.

• You may wish to pace yourself with your own watch, but the Supervisor will be the

official timekeeper of the test.

• Failure to comply with the Supervisor’s directions will result in your test being

cancelled. Please comply with supervisor’s directions to avoid any unpleasant

event.

For Teacher's use only Question 1 2 3 4 5 6 7 8 9 10 Total

Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21 22 23 24 25 26 27 28 29 30

Marks Question No: 1 ( Marks: 1 ) - Please choose one Joe Gleason is the supervisor of the machine shop, where he has the most experience of any employee using the tool and die making equipment; he shows his people how to complete tasks using the most practical and efficient methods. Joe demonstrates a high level of ___________ skills. ►

Technical

►

Supervisory

►

Decision-making

►

All of given options

Question No: 2 ( Marks: 1 ) - Please choose one The distinct purpose of an organization is typically expressed in terms of ________ . ►

A systematic structure

►

A goal or set of goals

►

Management competencies

►

Its vision statement

Question No: 3 ( Marks: 1 ) - Please choose one Jose is involved with discussions among employees, management and the union to which his employees belong. They are discussing wage issues. Management is interested in keeping the wages at minimum wage. The employees/union wants $.50 plus minimum wage. Jose is performing which managerial role? ►

Monitor

►

Entrepreneur

►

Negotiator

►

Organizer

Question No: 4 ( Marks: 1 ) - Please choose one __________ is not one of the eight steps in the decision making process. ►

Identifying the problem

►

Analyzing alternative solutions

►

Implementing the decision

►

Delegating the decision making

Question No: 5 ( Marks: 1 ) - Please choose one The decision-making model consists of four styles: directive, analytic, behavioral and _______________ . ►

Conceptual

►

Intuitive

►

Group interaction

►

Laggard

Question No: 6 ( Marks: 1 ) - Please choose one _________ is characteristic of liquidity ratios. ►

Organization’s ability to meet its current debt obligations

►

Organization’s use of debt to finance its assets and whether it’s able to meet the interest payments on the debt

► How efficiently the firm is using its assets

►

None of given options

Question No: 7 ( Marks: 1 ) - Please choose one __________ is a communication that flows from a higher level to one or more lower levels in the organization. ►

Horizontal communication

►

Upward communication

►

Downward communication

►

None of given options

Question No: 8 ( Marks: 1 ) - Please choose one 1st stage of group development is ____________ . ►

Storming

►

Norming

►

Forming

►

Performing

Question No: 9 ( Marks: 1 ) - Please choose one _____ is an individual's capacity to influence decisions. ►

Span of control

►

Line authority

►

Staff authority

► Power

Question No: 10 ( Marks: 1 ) - Please choose one "Whenever possible, we promote from within" is an example of which of the following? ►

Rule

►

Procedure

►

Policy

►

Nonprogrammed decision

Question No: 11 ( Marks: 1 ) - Please choose one __________ is the form of departmentalization that groups similar jobs and activities into departments. ►

A product structure

►

A divisional structure

►

A matrix structure

►

A functional structure

Question No: 12 ( Marks: 1 ) - Please choose one An organizational design with low departmentalization, wide spans of control, authority centralized in a single person and little formalization are characteristics of ________ . ►

Simple structure

►

Functional structure

►

Divisional structure

►

None of given option

Question No: 13 ( Marks: 1 ) - Please choose one ERG theory was introduced by _____________ . ►

Clayton Alderfer

►

McClelland

►

Douglas McGregor

►

J. Stacey Adams

Question No: 14 ( Marks: 1 ) - Please choose one __________ is counter to goal-setting theory. ►

Expectancy Theory

►

Reinforcement Theory

►

ERGTheory

►


Question No: 15 ( Marks: 1 ) - Please choose one Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by _________ . ►

University of Iowa researcher

►

Michigan Studies

►

Ohio State Studies

►


Question No: 16 ( Marks: 1 ) - Please choose one The national boundaries of world businesses today are becoming increasingly well defined and controlled as global competition increases. ►

True

►

False

Question No: 17 ( Marks: 1 ) - Please choose one All organizations develop a systematic structure that defines and limits the behavior of their members. ►

True

►

False

Question No: 18 ( Marks: 1 ) - Please choose one Top managers are mainly responsible for implementing overall organizational plans so that organizational goals are achieved as expected. ►

True

►

False

Question No: 19 ( Marks: 1 ) - Please choose one Transformational leaders are leaders who provide individualized consideration,intellectual stimulation and possess charisma. ►

True

►

False

Question No: 20 ( Marks: 1 ) - Please choose one The unique characteristic of the matrix structure is that employees have only one boss. ►

True

►

False

Question No: 21 ( Marks: 1 ) Theory X and Theory Y were developed by ____________.

Question No: 22 ( Marks: 1 ) The obligation of a business to meet its economic and legal responsibilities is known as ____________. Question No: 23 ( Marks: 1 ) __________ thinking is the effort to solve problems by generating new ways of viewing a problem and seeking novel alternatives. Question No: 24 ( Marks: 1 ) Systems dynamically interact with their environment is known as __________. Question No: 25 ( Marks: 1 ) __________ forecasting applies a set of mathematical rules to a series of past data to predict outcomes. Question No: 26 ( Marks: 5 ) Describe the Mintzberg’s Figurehead and Spokesperson roles. Are they related? Question No: 27 ( Marks: 5 ) What are the reasons that manager resists to delegate his powers to subordinates? Question No: 28 ( Marks: 5 ) Michael E. Porter developed three business level strategies. Discuss the difference between cost leadership and differentiation strategy. Question No: 29 ( Marks: 10 ) Being a manager of upcoming mobile company, how will you contribute in its goal-setting? Question No: 30 ( Marks: 10 ) Identify management practices that are likely to lead more motivated employees?

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FALL 2007


Marks: 60

Time: 150min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Monday, March 10, 2008

Please read the following instructions carefully before attempting any question:

1. Write your student ID, Name and Centre Name /Code on the question paper as well as on answer sheet; Failure to do so will result in paper cancellation.

2. All questions are compulsory. 3. This exam consists of 15 Multiple Choice Questions (MCQs) carrying 1 mark each, 5 True

False carrying 1 mark each, 5 Fill in the blanks carrying 1 mark each, 3 Short questions carrying 5 marks each and 2 Descriptive Questions carrying 10 marks each.

4. For each MCQ question, read the choices available carefully and “Encircle” (don’t tick mark) one which you consider is the most suitable answer. Zero mark will be given if more than one option is “Encircled”.

5. Write only one most suitable answer for fill in the blanks. More than one answer will be marked zero.

6. Cutting and overwriting in objective type questions (MCQs, Fill in the blanks and True/ False) is not allowed; if done so, that particular question will be marked zero.

7. Attempt all MCQs, True/False and Fill in the blanks on the question paper, Objective questions attempted on the answer sheet will not be considered for marking and will be graded zero.

8. If you believe that some essential piece of information is missing in any of the questions, make an appropriate assumption and use it to solve the problem.

9. While solving your descriptive part on the answer sheet, question numbers must be written in accordance with the number specified for each question in the question paper to avoid any inconvenience.

10. Use of lead pencil is strictly prohibited.

11. Writing irrelevant/immoral material will be severely penalized.

12. This examination is closed book, closed notes and closed neighbors.

13. Use of mobile phones is strictly prohibited; switch it off if it is in your custody.

14. Failure to comply with the Supervisor’s directions will result in your exam paper being cancelled. Please comply with supervisor’s instructions to avoid any unpleasant event.

15. Non-compliance of any of the instructions will be dealt severely.


Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21 22 23 24 25 26 27 28 29 30

Marks Question No: 1 ( Marks: 1 ) - Please choose one A ___________span of control is associated with many levels of management, which gives rise to a ___________ organizational structure. ►

Wide; tall

►

Wide; flat

►

Narrow; tall

►

Narrow; flat

Question No: 2 ( Marks: 1 ) - Please choose one The theory that an individual tends to act in a certain way, with the expectation that the act will be followed by a given outcome and according to the attractiveness of the outcome is _____. ►

Equity theory

►

Three-needs theory

►

Motivation-hygiene theory

►

Expectancy theory

Question No: 3 ( Marks: 1 ) - Please choose one Leaders who inspire followers to transcend their own self-interests for the good of the organization, and are capable of having a profound and extraordinary effect on followers are _____ leaders.

►

Transactional

►

Transformational

►

Democratic

►

Autocratic

Question No: 4 ( Marks: 1 ) - Please choose one One growth strategy is that of vertical integration in which a company: ►

Gains control of its suppliers or its distributors.

►

Buy businesses in other industries.

►

Gains control of its competitors.

►

Gains control of its owners.

Question No: 5 ( Marks: 1 ) - Please choose one A group of employees with expertise in a variety of specialty areas who are brought together to work on a project or specific activity is a: ►

Cross functional team

►

Self-managed team

►

Virtual team

►

Problem-solving team

Question No: 6 ( Marks: 1 ) - Please choose one ____________ is the power to give positive benefits or rewards. ►

Expert power

►

Reward power

►

Legitimate power

►

Coercive power

Question No: 7 ( Marks: 1 ) - Please choose one When an editor in the college textbook department of a publishing company communicates directly

with the regional marketing manager about a customer problem, this is an example of ______________. ►


►


►

Lateral communication

►

Diagonal communication

Question No: 8 ( Marks: 1 ) - Please choose one In the decision-making process, once alternatives have been identified, a decision maker must analyze each one by evaluating it against __________. ►

Heuristics

►

Risks

►

Nonprogrammer decisions

►

Decision criteria

Question No: 9 ( Marks: 1 ) - Please choose one The final step of the strategic management process is ___________. ►

Doing an internal analysis

►

Formulating strategies

►

Implementing strategies

►

Evaluating results

Question No: 10 ( Marks: 1 ) - Please choose one In a PERT network, slack time is _____. ►

The end point that represents the completion of a major activity

►

The time or resources required to progress from one event to another

►

The amount of time an individual activity can be delayed without delaying the whole project

►

The longest or most time-consuming sequence of events and activities

Question No: 11 ( Marks: 1 ) - Please choose one Which of the following is an example of a policy? ►

Employees must clock out before taking lunch breaks.

►

Employees may not smoke inside the building.

►

Employee wages will be competitive within community standards.

►

Employees requesting vacation time must submit the appropriate form at least three weeks prior to the beginning of the requested vacation period.

Question No: 12 ( Marks: 1 ) - Please choose one When an organization is in several different businesses, these single businesses that are independent and formulate their own strategies are often called _____. ►

Strategic business units

►

Monopolistic advantages

►

Quality controllers

►

Stars

Question No: 13 ( Marks: 1 ) - Please choose one ___________ involves allocating resources by detailing what activities have to be done, the order in which they are to be completed, who is to do each, and when they are to be completed. ►

Benchmarking

►

Budgeting

►

Scheduling

►

Competitor intelligence

Question No: 14 ( Marks: 1 ) - Please choose one _____ facilitates effective coordination of the various organizational parts or functions in a consistent manner, while _____ provides greater flexibility to respond to change. ►

Centralization; decentralization

►

Decentralization; centralization

► Specialization, centralization

►

Specialization, decentralization

Question No: 15 ( Marks: 1 ) - Please choose one Which of the following statements would a Theory X manager consider to be true? ►

The average person can learn to accept and even seek responsibility

►

Employees will shirk responsibility

►

Employees will exercise self-direction if they are committed to the objectives

►

Employees view work as being as natural as play

Question No: 16 ( Marks: 1 ) - Please choose one Cross-functional teams rely heavily on lateral communication, but such communication can cause conflicts if employees don't keep their managers informed about decisions they've made or actions they've taken. ►

True

►

False

Question No: 17 ( Marks: 1 ) - Please choose one Planning is often considered to be the primary management function because it establishes the basis for all the other things that managers do. ►

True

►

False

Question No: 18 ( Marks: 1 ) - Please choose one If Zaheer and Ferhan are both trying to take control of the group at every meeting, it is in the forming stage of group development. ►

True

►

False

Question No: 19 ( Marks: 1 ) - Please choose one Communication encourages motivation by clarifying to employees what is to be done, how well they're doing, and what can be done to improve performance. ► True

►

False

Question No: 20 ( Marks: 1 ) - Please choose one Goals should reflect desired outcomes and should be congruent with the organizational mission and goals in other organizational areas. ►

True

►

False

Question No: 21 ( Marks: 1 ) Take __________ which is determining how and why performance has deviated and correcting the source of deviation. Question No: 22 ( Marks: 1 ) ___________ occurs as group members attempt to assess the ground rules that will apply to a task and to group interaction. Question No: 23 ( Marks: 1 ) ___________ is the recording systems which enable senders to leave messages for receivers by telephone. Question No: 24 ( Marks: 1 ) ___________ leaders tend to make unilateral decisions, dictate work methods, limit worker knowledge about goals to just the next step to be performed, and sometimes give feedback that is punitive. Question No: 25 ( Marks: 1 ) ____________ is the production of items in units or small batches. Question No: 26 ( Marks: 5 ) List down defensive strategies? Question No: 27 ( Marks: 5 ) Describe how managers might change structure, technology, and people? Question No: 28 ( Marks: 5 ) Explain how managers can manage downsizing. Question No: 29 ( Marks: 10 )

Describe the advantages and disadvantages of group decision making. Question No: 30 ( Marks: 10 ) Discuss in detail charismatic and visionary leadership.



SPRING 2007


Marks: 60

Time: 150min

StudentID/LoginID:

Student Name:

Center Name/Code: _______________________

Exam Date: Thursday, July 19, 2007

INSTRUCTIONS Please read the following instructions carefully before attempting any question:

• All questions are compulsory. • This exam consists of 15 Multiple Choice Questions (MCQ's), 5 True/False

statements, 5 Fill in the Blanks, 3 Short Questions and 2 Descriptive Questions. • "MCQs", “True/False” and "Fill in the blanks" carry 1 mark each. While Short

Questions carry 5 marks each and Long Descriptive Questions carry 10 marks each.

• Do not ask any questions about the contents of this examination from anyone. a. If you think that there is something wrong with any of the questions,

attempt it to the best of your understanding. b. If you believe that some essential piece of information is missing, make

an appropriate assumption and use it to solve the problem. • This examination is closed book, closed notes, closed neighbors. • You may wish to pace yourself with your own watch, but the Supervisor will be

the official timekeeper of the test. • Use of mobile phone is strictly prohibited. Please switch your mobile phones off

during the examination. • Failure to comply with the supervisor's directions will result in your test being

cancelled. Please comply with supervisor's directions to avoid any unpleasant event.


Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21 22 23 24 25 26 27 28 29 30

Marks Question No: 1 ( Marks: 1 ) - Please choose one

When we classify managers according to their level in the organization they are described as _______. ►

Functional, staff and line managers

►

Top managers, middle managers and supervisors

►

High level and lower level managers

►

General managers and administrative managers

Question No: 2 ( Marks: 1 ) - Please choose one Conceptual skills relate to a manager’s ability to ►

Take a strategic view of how parts of the organization function

►

Solve detailed problems in groups

►

Correctly evaluate organizational problems

►

Understand and interact effectively with others in the organization

Question No: 3 ( Marks: 1 ) - Please choose one _____ courses help managers gain a better understanding of motivation, leadership, trust, employee selection, performance appraisals and training techniques. ►

Psychology

►

Sociology

►

Political science

►

Anthropology

Question No: 4 ( Marks: 1 ) - Please choose one The General Manager’s meeting was most likely a result of the following management function: ►

Organizing

►

Planning

►

Decision-Making

► Controlling

Question No: 5 ( Marks: 1 ) - Please choose one Which wave of modern civilization transformed society from a manufacturing focus to a focus on service? ►

Agriculture

►

Industrialization

►

Manufacturing

►

Information

Question No: 6 ( Marks: 1 ) - Please choose one A culture that practices lifetime employment would be demonstrating which

dimension of national culture?

►

Individualism versus collectivism

►

Power distance

►

Uncertainty avoidance

►

Quantity versus quality of life

Question No: 7 ( Marks: 1 ) - Please choose one Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. ►

Value for their money

►

Personal attention

►

Variety in services

►

Online choices

Question No: 8 ( Marks: 1 ) - Please choose one The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as: ►

Social responsiveness

►

Ethical responsibility

►

Social responsibility

►

Social obligation

Question No: 9 ( Marks: 1 ) - Please choose one One of the greatest effects of e-commerce is that: ►

Costs will be reduced

►

Customers will be empowered

►

Employees become more powerful

►

Computers will be less important

Question No: 10 ( Marks: 1 ) - Please choose one Each MBO objective must have ___________ ►

A percentage change specified

►

Concise time period

►

A reference to quality

►

A specified dollar amount

Question No: 11 ( Marks: 1 ) - Please choose one _____ plans have clearly defined objectives. ►

Directional

►

Flexible

►

Specific

►

Standing

Question No: 12 ( Marks: 1 ) - Please choose one A variation of the electronic meeting that links together media from different locations is ___________ ►

E-commerce

►

The Delphi technique

►

Video conference

►

E-conference

Question No: 13 ( Marks: 1 ) - Please choose one Which of the following is not an advantage of group decision making over individual decision making? ►

Increased legitimacy

►

More complete information

►

Fewer alternatives due to groupthink

►

Increased acceptance of the decision

Question No: 14 ( Marks: 1 ) - Please choose one When managers delegate authority, they must allocate commensurate__________ ►

Responsibility

►

Power

►

Money

►

Influence

Question No: 15 ( Marks: 1 ) - Please choose one Which of the following is not a contingency variable that determines the appropriate span of control for managers? ►

Employee training

►

Task complexity

►

Management style preferences

►

Expenses

Question No: 16 ( Marks: 1 ) - Please choose one practice however, MBO has been successful only about 20 to 25 percent of the time, primarily because of lack of support from top management and poor goal-setting and communication skills.

►

True

►

False

Question No: 17 ( Marks: 1 ) - Please choose one Michael E. Porter has devised the five competitive forces model as an approach for analyzing the internal environment for both the nature and the intensity of competition in a given industry in terms of five major forces. ►

True

►

False

Question No: 18 ( Marks: 1 ) - Please choose one A business plan is a document written by an entrepreneur or perspective owner that details the nature of business, the product or service, the customers, the competition, the production and marketing methods, the management, the financing and other significant aspects of proposed business venture. ►

True

►

False

Question No: 19 ( Marks: 1 ) - Please choose one Creativity is the ability to combine ideas in a unique way or to make unusual associations between ideas. ►

True

►

False

Question No: 20 ( Marks: 1 ) - Please choose one Synergy is the ability of the whole to equal more than the sum of its parts. ►

True

►

False

Question No: 21 ( Marks: 1 ) -------------is the process of predicting changing conditions and future events that may significantly affect the business of an organization. Question No: 22 ( Marks: 1 )

---------------is a position that has authority and responsibility for achieving the major goals of

ization. Question No: 23 ( Marks: 1 ) ___________is the need for power in which individuals focus on what they can do to solve problems and further organizational goals. Question No: 24 ( Marks: 1 ) The BCG Matrix, developed by the Boston Consulting Group, is a ----------------- to guide resource allocation decisions based on market share and growth of SBUs. Question No: 25 ( Marks: 1 ) A ---------------- is a means whereby an organization that is unable to pay its debts can

seek court protection from creditors and from certain contract obligations while it

attempts to regain financial stability.

Question No: 26 ( Marks: 5 ) Why do managers need to be aware of cultural differences when designing motivational approaches? Question No: 27 ( Marks: 5 ) Describe how the employee selection process might be used to encourage ethical behavior of the employees. Question No: 28 ( Marks: 5 ) Identify how managers can build their trust within the organization? Question No: 29 ( Marks: 10 ) “Expectancy theory states that an individual tends to act in a certain way based on the expectations that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual” What role does perception play in expectancy theory? Question No: 30 ( Marks: 10 ) Which do you think is more important for the manager: speaking accurately or listing actively? Why?

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Largest Online Community of VU Students MIDTERM EXAMINATION

FALL 2006


Marks: 35

Time: 60min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Friday, December 01, 2006

All questions are compulsory.

This exam consists of 10 Multiple Choice Questions (MCQs), 3 short questions and 1

descriptive question.

Time management is very important. MCQs and fill in the blanks may be solved first

to secure enough time for remaining descriptive question.

The use of notes, handouts, books or any other helping material is strictly prohibited in

the centre during the examination.

Please reply the short descriptive question and long descriptive question keeping in

view the marks allocated for each question.

For each MCQ question, read the choices available and select the choice which you

consider is the correct answer, by clicking on the appropriate check box.

Save your answer before proceeding to the next question.

Failure to comply with the supervisor’s directions may result in your test being

cancelled.

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Marks Question 11 12 13 14

Marks Question No: 1 ( Marks: 1 ) - Please choose one Which of the following is not an argument against the assumption of social

responsibility by business? ►

Lack of skills

►

Lack of accountability

►

Lack of broad public support

►

Possession of resources

Question No: 2 ( Marks: 1 ) - Please choose one Getting work done with a minimum effort, expense, or waste is the definition of

__________ . ►

Management

►

Planning

►

Efficiency

►

Effectiveness

Question No: 3 ( Marks: 1 ) - Please choose one Peter Drucker, a well-known management author, believes that entrepreneurs

can find opportunities in _____ situation. ►

The unexpected

►

The incongruous

►

The process need

►

All of the given options

Question No: 4 ( Marks: 1 ) - Please choose one Which of the following is not included in the definition of planning? ►

Define the organization’s objectives or goals

►

Establish an overall strategy for achieving these objectives or goals

►

Allocate resources and develop a chain of communication

►

Develop a hierarchy of plans to integrate and coordinate activities

Question No: 5 ( Marks: 1 ) - Please choose one Which of the following is not an argument for the assumption of social

responsibility by business? ►

Long-run profits

►

Stockholder interests

►

Ethical obligations

►

Costs

Question No: 6 ( Marks: 1 ) - Please choose one _________ concluded that managers perform 10 interrelated activities that relate to decision making, using information and interpersonal relationships. ►

Mintzberg

►

Abraham Maslow

►

Robert Owen

►

Henri Fayol

Question No: 7 ( Marks: 1 ) - Please choose one The organization should have a single plan of action to guide managers and workers is a principle presented by Fayol is named as ___ . ►

Unity of direction

►

Unity of Command

►

Authority

►

Discipline

Question No: 8 ( Marks: 1 ) - Please choose one Managers today realize that long-term success can be achieved primarily by satisfying the customer. Customers are demanding quicker service, higher quality, and more _____. ►

Value for their money

►

Personal attention

►

Variety in services

►

Online choices

Question No: 9 ( Marks: 1 ) - Please choose one The consultant tells George that the major difference between managers of large organizations and small business owners is which of the following? ►

The roles that are played by the managers are different

►

The manager of a large organization is more likely to be a generalist

►

The proportion of time spent on each function is different

►

There is no difference between manager role

Question No: 10 ( Marks: 1 ) - Please choose one ____________ is a situation in which a manager who is deciding how to invest excess cash gets information from the bank that can describes various options available for type of investment, each of which have a guaranteed rate of return. ►

Certainty

►

Uncertainty

►

Risk

►

Optimal decision-making

Question No: 11 ( Marks: 5 ) Hawthorne studies reflected the scientific management tradition of

seeking greater efficiency. How will you conclude these studies? Question No: 12 ( Marks: 5 ) What is globalization? How does a global economy create both opportunities and challenges for managers? Question No: 13 ( Marks: 5 ) (a)How is e-commerce different from e-business, and what are the main forms of e-commerce transactions? (3) (b) Differentiate between technical and conceptual skills within the hierarchy? (2) Question No: 14 ( Marks: 10 ) What type of trends will impact the managerial work in 21st century? Explain those.


MIDTERM EXAMINATION

FALL 2007


Marks: 40

Time: 120min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Monday, November 26, 2007



This exam consists of 10 Multiple Choice Questions (MCQs) carrying 1 mark each, 5 fill in

the blanks carrying 1 mark each, 3 short question carrying 5 marks each and 1 descriptive

question carrying 10 marks.

For each MCQ question, read the choices available and encircle one which you consider is the

most suitable answer. Zero marks will be given if more than one option will be marked.

Write only one answer for fill in the blanks. More than one answer will be marked zero.

Attempt all MCQs on the question paper, no credit will be given to the MCQs attempted

on the answer sheet.

Remember not to spend too much time on any MCQ. Since all MCQs carry equal marks, it is

important to manage your time and response to test questions effectively.

Do not ask any questions about the contents of this examination from anyone.

You may wish to pace yourself with your own watch, but the Supervisor will be the official

timekeeper of the test.

Use of mobile phones is strictly prohibited; switch it off if it is in your custody.

Failure to comply with the Supervisor’s directions will result in your exam paper being

cancelled. Please comply with supervisor’s directions to avoid any unpleasant event.


Marks Question 11 12 13 14 15 16 17 18 19

Marks Question

Marks Question No: 1 ( Marks: 1 ) - Please choose one Ali is not inclined to loneliness, social anxiety, and depression. Therefore he spends his time in clubs, professional organizations, sports teams, or have small social connections with close colleagues and friends. Which of the following need he fulfills? ►

Belongingness

►

Safety

►

Self Actualization

►

Esteem

Question No: 2 ( Marks: 1 ) - Please choose one According to Mintzberg, which management role includes entrepreneur, disturbance handler, resource allocator, and negotiator? ►

Interpersonal

►

Informational

►

Decisional

►

Planning

Question No: 3 ( Marks: 1 ) - Please choose one Which of the following is not one of the four managerial skills? ►

Conceptual

► Interpersonal

►

Technical

►

Connection

Question No: 4 ( Marks: 1 ) - Please choose one The process of monitoring performance, comparing it with goals, and correcting any significant deviations is known as: ►

Planning

►

Organizing

►

Leading

►

Controlling

Question No: 5 ( Marks: 1 ) - Please choose one Once a plan is established, it should always be: ►

Followed

►

Changed

►

Flexible

►

Long term

Question No: 6 ( Marks: 1 ) - Please choose one The utilitarian view of ethical behavior is that which provides_________. ►

The greatest good for the greatest number of people

►

Respect and protects the individual’s fundamental rights

►

Fair and impartial enforcement of rules

►

Protection of individual rights to free speech, privacy, religion and due process interests

Question No: 7 ( Marks: 1 ) - Please choose one A large chemical company not only disposes of all toxic waste properly as outlined by law, but it also spends $1 million each year on research to determine better processes for all businesses to use in disposing of toxic wastes. This company is exhibiting which of the following?

►

Social responsibility

►

Social obligation

►

Moral obligation

►

Social responsiveness

Question No: 8 ( Marks: 1 ) - Please choose one The____________ element of the mega-environment includes the developments in countries outside an organization’s home country that have the potential impact to the organization. ►

Legal

►

Political

►

Economic

►

International

Question No: 9 ( Marks: 1 ) - Please choose one Which of the following is not included in the Taylor’s four principles of management? ►

Study each part of the task scientifically, and develop a best method to perform it.

►

Carefully select workers and train them to perform a task using the scientifically developed method.

►

Give incentives to the workers in order to reduce the number of turnover.

►

Cooperate fully with workers to ensure they use the proper method.

Question No: 10 ( Marks: 1 ) - Please choose one ___________ is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. ►

Managing Diversity

►

Organizational Culture

►

Organizational Environment

►

None of the given options

Question No: 11 ( Marks: 1 ) ___________ includes that an employee should receive orders from one superior only. Question No: 12 ( Marks: 1 ) ___________ is a system of shared meaning and beliefs within an organization that determines in large degree, how employees act. Question No: 13 ( Marks: 1 ) ___________ is a condition in which the decision maker chooses a course of action without complete knowledge of the consequences. Question No: 14 ( Marks: 1 ) A___________ is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole. Question No: 15 ( Marks: 1 ) ____________ are the criteria that define what is relevant and important in making a decision. Question No: 16 ( Marks: 5 ) "Entrepreneurial activities are substantially different depending on the type of organization that is being started". Describe some of the common characteristics in the entrepreneurs. Question No: 17 ( Marks: 5 ) What is workplace spirituality and how is it an issue that managers must deal with? Question No: 18 ( Marks: 5 ) Describe in detail the key skills that managers need to perform the duties and activities associated with being a manager. Question No: 19 ( Marks: 10 ) "The mega-environment, or general environment as it is sometimes called, is that segment of the external environment that reflects the broad conditions and trends in the societies within which an organization operates". Describe the major elements of the mega environment in the light of the given statement.

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For each MCQ question, read the choices available and select the choice which you consider is

the correct answer, by clicking on the appropriate check box.

You should try to complete MCQ’s in 10 - 15 minutes in order to give yourself 75 - 80 minutes

for descriptive questions.

Each MCQ carries 1 Mark each, each fill in the blank carries 1 mark each, each short Question

carry 3 Marks each and descriptive questions carry 10 marks each.

This exam consists of 10 Multiple Choice Questions (MCQ’s), 5 fill in the blanks, 5 short

questions and 1 descriptive question.

All questions are compulsory. INSTRUCTIONS:

TOTAL MARKS: 40

TIME ALLOWED: 90 Minutes

MID TERM EXAM (1) (SPRING 2006)

PRINCIPLES OF MANAGEMENT (MGT 503)

VIRTUAL UNIVERSITY

Time Allowed: 90 Minutes

Mid Term Examination – Spring 2006 MGT503 Principal of Management

mailto:[email protected]



Management Administrative management Bureaucratic management Scientific management

------------------ is the use of scientific method to define the “one best way” for a job to be done.

Q

uestion No. 4 Marks : 1

Explain three possible programmed decisions.

Q


All of the given options. Decisional. Interpersonal. Informational.

------------------- roles involve people and other duties that are ceremonial and symbolic in nature.

Question No. 2 Marks : 1

_____________ is considered as father of industrial psychology. Question No. 1 Marks : 1

Failure to comply with the Supervisor’s directions will result in your test being cancelled.

Please comply with supervisor’s directions to avoid any unpleasant event.

Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it

is important to manage your time and responses to test questions effectively.

D

Q

Efficiency.

Planning. Manageme

Getting work done

Q

_ Q

Anthropology Sociology Psychology

The study of people in relation to Q E

Q

Discoveries

Innovation Technologie

The planning proc

Q

T


he ____________ transmits information about the organization to outsiders.


ess can be used to promote _______________ in organization s

Advancement


xplain Stated vs. Real goals?


their fellow human beings is ___________



__________ went into effect on January 1, 1994


with a minimum of effort, expense or waste is the definition of _________ nt.

Effectiveness.


efine management sciences?

Q

Question No. 18

M Question No. 17

First-line managers

e Top level managers

- Middle level manag

organization are called -----

Question No. 16 Ma Managers having the least authority an

W Question No. 15

Entertainmen

Education. Knowledge.

Main purpose to

Question No. 14

A Question No. 13

els decision trees simulation mod waiting line models

mathqueuing situations.

ks : 1

ematical models that describe the operating characteristics of


Marks : 10

_--------------- is a serious difficulty requiring immediate action.

Marks : 1

build Sydney opera hall is to provide ___________

t Information

Marks : 3

hat were the main purposes of china wall?

rks : 1

d are at the lowest level in the hierarchy of the ----------

rs


Marks : 1

eeting goals can increase______________.

Marks : 3

Question No. 12 Mar _____________ are

4 3 2

Decisi Q (F

If you are a manager in the Lever Brothers and your company is launching new pro

Q

Leading Organizin Planning

___________ Q

efine system. List down its types.


_ reduces uncertainty

g

Negotiating


duct ace wash). How would you conduct SWOT analysis of that product internally?


on makers face ________ types of problems.

5

D

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Largest Online Community of VU Students MIDTERM EXAMINATION

SPRING 2007


Marks: 40

Time: 90min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Monday, May 14, 2007


• All questions are compulsory.

• This exam consists of 10 multiple choice questions carrying 1 mark each, 5 fill in

the blanks carrying 1 mark each, 5 Short questions carrying 3 marks each and 1

Descriptive question carrying 10 marks.

• This examination is closed book, closed notes, closed neighbors.

• Do not ask any questions about the contents of this examination from anyone.

• You may wish to pace yourself with your own watch, but the Supervisor will be

the official timekeeper of the test.

• Failure to comply with the Supervisor’s directions will result in your test being

cancelled. Please comply with supervisor’s directions to avoid any unpleasant

event.

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Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21

Marks Question No: 1 ( Marks: 1 ) - Please choose one ----------- maintains self developed network of outside contacts and informers who provide favors and information. ►

Entrepreneur

►

Monitor

►

Liaison

►

Figurehead

Question No: 2 ( Marks: 1 ) - Please choose one -------------- is the planning and implementing of organizational systems and practices that maximize the potential of employees to contribute to organizational goals and develop their capabilities unhindered by group identities such as race, gender, age, or ethnic group. ►

Managing Diversity

►

Anthropology

►

Bureaucracy

►

Remuneration

Question No: 3 ( Marks: 1 ) - Please choose one Seema desires for friendship, love, and a sense of belonging, we can say that she fulfils the_______ ►

Physical need

►

Self Actualization

►

Social need

►

Esteem

Question No: 4 ( Marks: 1 ) - Please choose one A manager in a manufacturing company attempts to establish a culture of quality affecting the attitudes and actions of every employee and relies on a workforce that wants to improve quality. He focuses on establishing -----------------------------------. ►

Total Quality Management

►

Knowledge management

►

Operations Management

►

Management of Information System

Question No: 5 ( Marks: 1 ) - Please choose one ------------ is a condition in which the decision maker chooses a course of action without

complete knowledge of the consequences that will follow implementation.

►

Risk

►

Uncertainty

►

Ambiguity

►

Accuracy

Question No: 6 ( Marks: 1 ) - Please choose one Which of the following is the constituency in the environment that is affected by an organization’ s decisions and policies and that can influence the organization. ►

Stockholders

►

Shareholders

►

Competitors

►

Stakeholders

Question No: 7 ( Marks: 1 ) - Please choose one NAFTA stands for : ►

North American Free Trade Agreement

► North Asian Free Trade Agreement

► North American Free Trade Association

►


Question No: 8 ( Marks: 1 ) - Please choose one Which one of the following is not the characteristic of Weber’s ideal bureaucracy?

►

Specialization of labor

►

Formalization of rules

►

Division of labor

►

Formalization of links authority into a hierarchical structure

Question No: 9 ( Marks: 1 ) - Please choose one ___________shows the management structure of an organization. ►

Hierarchy

►

Decision Tree

►

Incremental Model

►

Satisfying model

Question No: 10 ( Marks: 1 ) - Please choose one If the average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security above all, the management attitude would be: ►

Theory Y manager

►

Theory X manager

►

Theory Z manager

►


Question No: 11 ( Marks: 1 ) ------------- is the ability to make the best use of available resources in the process of achieving goals. Question No: 12 ( Marks: 1 ) ------------- is the ability of the whole to equal more than the sum of its parts.

Question No: 13 ( Marks: 1 ) ------------- is a set of interrelated and interdependent parts arranged in a manner that produces a unified whole. Question No: 14 ( Marks: 1 ) ------------- is an explicit statement that tells managers what they ought or ought not to do. Question No: 15 ( Marks: 1 ) --------------- is an analysis of an organization’s strengths, weaknesses, opportunities and

threats.

Question No: 16 ( Marks: 3 ) A manager is working in a telecom company, what legal-political and economic factors he needs to be aware of, in managing globally? Question No: 17 ( Marks: 3 ) How the E - commerce is different from E - business? Question No: 18 ( Marks: 3 )

In the study of management, what are the four major approaches that make an important contribution to overall understanding of management. Question No: 19 ( Marks: 3 ) Ali works in a manufacturing industry. How TQM will affect his job. Question No: 20 ( Marks: 3 ) List down the key skills which manager needs to perform his duties and activities. Question No: 21 ( Marks: 10 ) Describe in detail the Hawthorne studies and their contribution to management practices.

Connecting VU Students

FINALTERM EXAMINATION SPRING 2006


Marks: 60

Time: 120min


Student Name: ______________________________

Center Name/Code: ______________________________

Exam Date: Tuesday, August 22, 2006


This exam consists of 15 Multiple Choice Questions (MCQ’s), 5 fill in the blanks,5 true false, 5 short

questions and 2 descriptive questions.

Each MCQ carries 1 mark each, each fill in the blank carries 1 mark each, each true false carries 1 mark

each, each short Question carries 3 marks each and descriptive questions carry 10 marks each.

For each MCQ question, read the choices available and select the choice which you consider is the correct

answer.

Remember not to spend too much time on any one MCQ. Since all MCQ’s carry equal marks, it is

important to manage your time and responses to test questions effectively.

lt in your test being cancelled. Please comply Failure to comply with the Supervisor’s directions will resu

with supervisor’s directions to avoid any unpleasant event.


Marks Question 11 12 13 14 15 16 17 18 19 20

Marks Question 21 22 23 24 25 26 27 28 29 30

Marks Question 31 32

Marks


Question No: 1 ( Marks: 1 ) - Please choose one ___________________ are those plans that are extended beyond three years. ►

Short term plans

►

Long term plans

►

Specific plans

►

Strategic plans

Question No: 2 ( Marks: 1 ) - Please choose one ________________ need involves the desire to affiliate with and be accepted by others. ►

Esteem

►

Belongingness

►

Safety

►

Self-actualization

Question No: 3 ( Marks: 1 ) - Please choose one ___________ is the recording system which enables sender to leave messages for receiver by telephone. ►

Electronic mail

►

Voice mail

►

Videoconferencing

►

Teleconferencing

Question No: 4 ( Marks: 1 ) - Please choose one A motivational approach in which an organization’s financial statements are opened to and shared with all of the employees is called ___________ ► Open-book management


►

Pay-for-performance programs

►

Reinforcement theory

►

Feedback

Question No: 5 ( Marks: 1 ) - Please choose one A ___________ refers to the authority and responsibility for achieving the major goals of the organization. ►

Line position

►

Staff position

►

Line authority

►


Question No: 6 ( Marks: 1 ) - Please choose one Needs that impel creativity and innovation, along with the desire to have a productive impact on our surroundings are ___________ needs. ►

Existence

►

Relatedness

►

Growth

►


Question No: 7 ( Marks: 1 ) - Please choose one __________ is the capacity to affect the behaviors of others. _ ►

Leadership

►

Power

►

Trait

► Aggression


Question No: 8 ( Marks: 1 ) - Please choose one A__________ is the combining of two or more companies into one organization. ►

Merger

►

Acquisition

►

Diversification

►


Question No: 9 ( Marks: 1 ) - Please choose one The vertical flow of communication from lower level to one or more higher levels is _____________ ►

Upward communication

►


►

Formal Communication

►


Question No: 10 ( Marks: 1 ) - Please choose one Inputs necessary for the group to operate are ____________ inputs. ►

Group size

►

Work group

►

Group task

►


Question No: 11 ( Marks: 1 ) - Please choose one Challenging goals usually lead to __________ performance from individuals and groups. ►

higher

► lower


►

excellent

►

none of the given options

Question No: 12 ( Marks: 1 ) - Please choose one The recentl emerged type of managerial job is ______________ y ►

Top manager

►

Middle manager

►

First- line manager

►

Team leader

Question No: 13 ( Marks: 1 ) - Please choose one A ___________ is an organizational design with low departmentalization, wide spans of control, authority centralized in a single person, and little formalization. ►

Simple structure

►

Divisional structure

►

Functional structure

►

Team based structure

Question No: 14 ( Marks: 1 ) - Please choose one ____________ is the extent to which power and authority are retained at the top organizational levels. ►

Centralization

►

Decentralization

►

Departmentalization

►


Question No: 15 ( Marks: 1 ) - Please choose one


____________ ratio measures how efficiently and effectively the firm is using its assets to generate profit. ►

Liquidity

►

Leverage

►

Profitability

►

Activity

Question No: 16 ( Marks: 1 ) Factors that eliminate dissatisfaction from job are ___________ Question No: 17 ( Marks: 1 ) An organization’s ________ is the organization’s purpose or fundamental reason for existence. Question No: 18 ( Marks: 1 ) ______________ influences the goal-performance relationship. Question No: 19 ( Marks: 1 ) _____________integration occurs when a business grows by becoming its own supplier. Question No: 20 ( Marks: 1 ) The ____________ performs symbolic legal or social duties. Question No: 21 ( Marks: 1 ) - Please choose one A policy is an explicit statement that tells managers what they ought or ought not to do. ►

True

►

False

Question No: 22 ( Marks: 1 ) - Please choose one Organizing is to motivate and to inspire workers. ►

True


►

False

Question No: 23 ( Marks: 1 ) - Please choose one A learning organization is one that has developed the capacity to continuously adapt and change. ►

True

►

False

Question No: 24 ( Marks: 1 ) - Please choose one Charisma was once thought to be an inborn personality trait. ►

True

►

False

Question No: 25 ( Marks: 1 ) - Please choose one Teams cannot vary in their purpose or goal. ►

True

►

False

Question No: 26 ( Marks: 3 ) What is the difference between Theory X and Theory Y? Question No: 27 ( Marks: 3 ) How rational decision making is affected by bounded rationality and satisficing? Question No: 28 ( Marks: 3 ) Differentiate between Esteem need and Self-actualization need? Question No: 29 ( Marks: 3 ) How strategy is helpful in the planning process?


Question No: 30 ( Marks: 3 ) Why motivation is important? Question No: 31 ( Marks: 10 ) Being a manager in “an electronic company”, how would you set goals for your company? Question No: 32 ( Marks: 10 ) Please describe the concept of using “power” by a leader to influence a non-performing worker?

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