MH17PlaneDisaster

Supportfortherelativesofthevictims

VictorJammersAmsterdam,October3,2016v.jammers@slachtofferhulp.nl

October3,2016

sms-messagesThursdayJuly17,2014

• VJ17:59HelloJan,Youcanreachmeifnecessary.Regards,Victor

• JS18:00HiVictor,Somethinggoingon?Regards,Jan

• VJ18:01AirplaneMalaysianfromASDcrashedinUkraine.NoinformationonnumberNL

• JS18:02ThanksWillcontactyouwhenIhearorknowmore

• JS18:18We’vegotsomeoneforOSCEKievShetriestogetinformationthroughourembassyHavecontactedourgovernmentpartnersNoinfoyet

• JS20:39DepartmentsofHealth,JusticeandForeignAffairsbeginmeetingnow.ProposalforIRCisonthetableplussupportlikeTripoliRegardsJan

• VJ20:40OK,youcanreachme24/7

October3,2016

MH17PlaneDisaster:‘theDutch9/11’

• BUKmissilehitMH17onJuly17,2014• 298peopledied• 193victimswithDutchnationality

• ExceptionalcaseforSlachtofferhulpNederland/VictimSupportNL

October3,2016

Whoarewe?

SlachtofferhulpNederland • NGO,fundedbynationalgovernmentandnearlyallDutchcities• Nationalorganisation• 1.600professionals:• 1.200volunteers• 400

• 24/7availableforsupporttovictims

October3,2016

Whodowesupport?

SlachtofferhulpNederland • Victimsofcrime• Victimsoftrafficaccidents• Victimsofsmallandlargescalecalamities• 150.000victimscontactedbyphoneperannum• 75.000victimssupportedface-to-faceperannum

October3,2016

Whatkindofsupport?

Ourservices • Psychosocialsupport• Practicalsupport• Legalsupport• Casemanagementforfamiliesofvictimsofmurderormanslaughter• Referraltospecialisedsupport

October3,2016

Ourperspective

Keyelements • Mostvictimsareresilient.Theycanresumethethreadoftheirlifeafterashorter/longerperiod.

• Activatingtheresilienceofvictimsisaneffectivewaytosupportthem.

October3,2016

Day2.FridayJuly18,2014

Ouroffertothecentralgovernment

• Build,hostandmaintainanInformationandReferralCentre(IRC)(www.planecrashukraine.nl).• SupportnextofkinofDutchvictimsaftertheidentificationprocesiscompleted.• ProvidepsychosocialsupportduringmeetingonJuly21forfamilies(about5personnel).

October3,2016

IRCPlanecrashUkraine

October3,2016

IRCPlanecrashUkraine

October3,2016

Day3/4.WeekendJuly19/20,2014

Therollercoasterstarts • Not5,but40personnelneededforpsychosocialsupportonJuly21.• NationalCrisisCentrewantsclosedsectiononIRCliveasap.• Policewantsoursupportforfamiliesimmediately(notaftercompletingtheidentificationprocess).• NextofkinstarttocallVictimSupportNLdirectlyforsupport.

October3,2016

Day6.Tuesday,July22,2014

Therollercoasterspeedsup • LawyersstarttocontactVictimSupportNL.• FirstcontactswithVictimSupportorganisationsinothercountries.• 13:00closedsectionIRClive.• 15:30notificationofpossiblearrivalofremainsofvictimsonWednesdayJuly23.Inthatcase40personnelneededforpsychosocialsupport.

October3,2016

Day10.SaturdayJuly26,2014

Exceptionalandcomplexdemand

• Leadershipneeded• Moreformaltemporaryorganisationneeded

October3,2016

Oursupportin2014&2015

• Psychosocialsupportincirca10informationmeetings• Psychosocialsupportatall10arrivalsatEindhovenAirport• Directpsychosocial,practical,legalsupporttothefamiliesofabout200victims(mostlyDutch)• SupportfamilieswhowanttoseethepicturesmadebyLTFOoftheremainsofthevictim

• InformationandReferralCentre(stillactive)• Newsletter(stillactive)• Organisemeetingsonlegalissues.• Stimulatecooperationbetweenlawyers• Supportthestartofanorganisationoffamiliesofvictims.

October3,2016

MH17versus8U771

CrashinUkraine2014comparedtocrashinTripoli2010

• Monthsbecameweeks• Weeksbecamedays• Daysbecamehours

• Politicalaspectsmuchmoreprominent

• Webofcooperatingorganisationsmuchfasterwoven

October3,2016

Twoyearslater(1)

Victimsareresilient

• July21,2014• November10,2014• July17,2015• July17,2016

October3,2016

Twoyearslater(2)

Thenextofkindoencountermayproblems

• Thelossisunexpected• Thelosscanbemultiple• Theidentificationprocesmaytakealongtime• Thebodymaynotbeintact• Mediaconfrontyouwiththecrashwhenyou’reunprepared• Whopushedthebutton?

October3,2016

Twoyearslater(3)

Theevaluation • CalamityprotocolsVictimSupportNLupdated:responsibilities,procedures• Relevantdocumentsmadeeasilyavailableinternally• Cooperationwiththepolicewasexcellent.Newagreementsforfurtherimprovementmade

October3,2016

Twoyearslater(4)

• March24,2015Germanwings,France,150• October31,2015Metrojet,Egypt,224• November15,2015Bombings/shootingsParis,France,130• July14,2016TruckincrowdNice,France,86

October3,2016

Twoyearslater(5)

Lookforward • Informationthatvictimscantrustisvital• Internationalcooperationwithrespecttosupportofvictimsisvital• Trainingofpersonnelisvital

October3,2016