michael jackson challenge of change
DESCRIPTION
Future Fuel Distribution Strategies for Southern Africa, 2 & 3 November 2011, Southern Sun O. R. Tambo International, GautengTRANSCRIPT
I N N O V A T I V E T H I N K I N GI N N O V A T I V E T H I N K I N G YOU & YOUR BUSINESS IN TODAY’S NEW ECONOMY YOU & YOUR BUSINESS IN TODAY’S NEW ECONOMY
Trade 19501950
Research 19601960
Phone Calls 19801980
e-Mail 19941994
SMS 20012001
Mail 19701970
/Weeks/Weeks
/Days/Days
/Minutes/Minutes
/‘Now’/‘Now’24x7/24x7/
Instant/Instant/
GlobalisedGlobalised
No Barriers
Tech-filledTech-filled
Cooperative
IdealisedIdealised
Stressed
We have becomeWe have become
reactivereactive;
we are no longer we are no longer pro-activepro-active
Avoiding the
deadly business sins
7
Be Be pro-active pro-active & disregard dogma& disregard dogmaFocus on your Focus on your core competencycore competency & &
take responsibilitytake responsibility Stick to the Stick to the key key
business issuesbusiness issues ( ( work / work / cash / health / technology cash / health / technology ))
Be Be accountableaccountable for for what you do what you do
Today’sToday’s customers have all the knowledgeknowledge, options,options, choiceschoices && thethe powerpower What they lack...Loyalty & TrustLoyalty & Trust
How on earthHow on earthdo we do we managemanage
all this all this changechange?
Avoid the
deadlymodern business
sins
7
1
Coveting image at all costs without regard to
ethics, people or the environment
2
3
4
Laziness & indifference wrapped in complexity, policy &
procedures 5
6
7
Then Then NowNow
No barriersNo barriers CooperationCooperation Skill sharingSkill sharing SolutionsSolutions Customer-centricCustomer-centric GlobalGlobal
Divide & ruleDivide & ruleSecrecySecrecy
Silo mentalitySilo mentalityProductsProducts
Business–focusedBusiness–focusedNationalNational Major international trade flows of refined copper
Focused brand Focused brand identityidentity
StrongStrong people people & & technologytechnology focusfocus
Understand the new Understand the new economic mindseteconomic mindset
AlwaysAlways on on
Always Always availableavailable
Always Always differentdifferent
&& Always Always changingchanging
AdaptAdaptAnnounce Announce
ChangeChangeIntended Intended
ResultResult((TimeTime))
AngerAnger
FrustrationFrustration
SurpriseSurprise
FearFear
BeliefBelief
DenialDenialAcceptanceAcceptance
TrialTrial
Accept /Accept /DeclineDecline
CommitmentCommitment
ProgressProgress
DeliveryDelivery
DisappointmentDisappointment
We must confront ourselves in order to achieve growth & deal with the issues of today
T H A N K Y O UT H A N K Y O [email protected]@theothermichaeljackson.com