michael_reeves 2015

MICHAEL L REEVES8401 Old Ivory Way Blacklick, Ohio 43004

[email protected] MOBILE: 614-580-5497

SUMMARY I have had management and administration responsibilities with both hardware and software. Currently, I am in my third year at DeVry University working toward a Bachelors Degree of Technical Management in Information Technology. My strongest skill is the ability to find easier, more efficient ways to do business without sacrificing time or quality.

SKILLS Project Management Strategic Technology Planning Reporting Technical Writing (Manuals/System

Specs)

Client Oriented Business Development SQL database management Major Software/System Implementations IT Support Specialist

EDUCATION

DeVry University, Columbus, OhioCompleting last year for degree: Technical Management

EXPERIENCE

Nationwide Insurance July/2012– PresentWindows Server Support

Heavily involved in process development and manipulation of the Windows server decommission process. Responsibilities include mass removal of Windows 2003 servers. This process involves documenting, presenting and deploying new information constantly to multiple departments and teammates via reports, meeting presentations and emails.

Trained and supervised four people to assist with the decommission process. Windows server refreshing to later operating systems. This involves data transfers via

Rich Copy and Robocopy. Setting permissions to share folders. Primary responsibility is to collect information from requests sent in via the WRTS system

to decommission servers using SID, RDP, Service Center, AD, and many other tools. Other responsibilities include Windows Server and ESX Host turnovers. This involves

collecting vast amounts of data about the new servers, and evaluating if they are ready for service. (Compliance Auditing software). Working with customers to insure all guidelines are met.

Working closely with storage auditing and research of servers that are not in compliance with Nationwide security and billing standards.

Consistently meeting with other departments to resolve complexities involving best practices and conflicts within processes.

MOBILE: 614-580-5497



Veeam Software June/2011– October/2011Support Engineer – Remote Technical Support

Advanced backup and recovery engineer role to provide IT support for various technology infrastructures located worldwide.

Managed large-scale enterprise migration projects, system backup and performance tuning and monitoring of applications/systems. Helped set long-range technical direction and capacity plans. Troubleshooting connectivity and file transfer issues. Version and operating system conflicts as well. Detailed VMware management and backups.

Provided verbal and written guidance on “how-to” and alternatives (workarounds) for product use and basic scripting.

Opened and processed cases (tickets) history using Salesforce CRM, OTRS, including cross-reference with and posting to internal solutions database.

Troubleshot Windows 2003, 2008 VMware servers, Windows XP operating systems and related services (IIS, Microsoft SQL Server), interfaces to products such as Microsoft Office, etc., as applicable.

Call Copy February/2010– June/2011Support Engineer - Client Services Representative

Provided support via telephone, email, web form, instant messaging, using remote desktop and access tools for national and international customers that used Call Copy’s proprietary applications.

Offered assistance for Windows 2003, 2008 servers, Windows XP operating systems and related services (IIS, Microsoft SQL Server), interfaces to products such as Microsoft Office, etc., as applicable.

Troubleshot connectivity and file transfer issues, version and operating system conflicts. Providing verbal and written guidance on “how-to” and alternatives (workarounds) for

product use and basic scripting. Opened and processed cases (tickets) history using Salesforce CRM, including cross-

reference with and posting to internal solutions database. Assisted some sites via Go-To-Assist at the server and workstation level, for others, using

designated vendor VPN connections established in a VM environment.

MOBILE: 614-580-5497



Technisource: June/2009 – February/2010McKesson AcuDose (Client)Implementation Specialist

Installation, backup and recovery modes. Networking, TCP/IP, ability to troubleshoot network related client server issues.

Tested and analyzed client server software. Communicated directly with customers regarding issue resolutions, workarounds and

provide regular status updates. Diagnosed and resolved software, user, and system issues including database

performance and administration, system administration, network connectivity, and software configuration issues; research recurring system problems to determine a root cause; devise viable system workarounds for the customer, as necessary.

Served as a SME for a product-line and provided ongoing training in area of expertise. Maintained on-call schedule to meet 24/7/365 coverage, including weekends and

holidays. Maintained capacity to travel approximately 80-90% of the time

HealthLinx: May/2008 – June/2009IT SpecialistAt HealthLinx, I was given many responsibilities growing from Help Desk, software and

hardware management, to traveling around the country to support remote users and remote servers. Met all goals and bonus requirements continuously.

My responsibilities quickly grew to the following:Hardware:

24 hour Help desk support for users utilizing a “roaming profile” scenario Upgraded PCs for in-house and remote users Purchased computer hardware for upgrades and replacement Printer troubleshot: Network and local printing

Software and system integration:

MOBILE: 614-580-5497



Implementation, support, and management of dozens of software types including Microsoft Server 2003, Microsoft XP Pro (managing updates and patches as well), Office 2007, ATS software Gopher and Panda Antivirus

ShoreTel Call Manager and Team Viewer to name a few Manage MS Access and newly SQL database reporting Worked extensively in a “roaming profile” environment

Network administration: Troubleshot and maintained issues and upgrades to several servers (hardware and

software) within our network WatchGuard firewall and Cisco routing management and manipulation

Web design: Managed changes and additions to the Healthlinx website using Adobe Dreamweaver ShoreTel Phone System: Controlled aspects of several different IP phone and software

adjustments including the remote user Call manager software

Off-Site Maintenance and Service: Traveled to multiple remote users around the country for network setup and

troubleshooting on a regular basis

Extensively Used: Alarm System: Added and removed new and resigned employees through a HAI software

tool for our building remotely and locally Microsoft Office expert: Including PST and OST file assigning with a roaming profile

settings Basic coding: Generated and modified CMD and BAT files for a more automated

environment Extensive experience with remote desktop management using Windows Terminal

Services, Sunbelt, and Team Viewer

3 Day Blinds: January/2007- February/2008

MOBILE: 614-580-5497



District Manager Responsible for the success of two locations Provide residential and commercial clients with quality service Senior Design Consultant Reported all P & L for Columbus, Ohio Coordinated and scheduled employees at both Columbus locations Excellent knowledge of products and services in window covering industry Maximized sales and enhance the level of customer service provided Practiced advanced selling techniques and suggestive selling driving up the average order

size Developed client prospects to generate new sales Created reports to study trends in the market Properly executed all systems and POS procedures to ensure a quick and efficient client

interaction

The Grange Bank: June/2003-November/2006 IT Support/System Administrator

Site system administrator for all current software Help Desk support for entire bank including reformatting and network mapping Was responsible for all software upgrades including anti-virus software Participated in several software integration projects for managing accounts Worked collaboratively with law enforcement to increase security in the bank Attended bank security seminars including anti-bank robbery technologies

Credit Administration Participated in the bi-weekly Loan Committee for the decision making process of new

commercial and individual loans Created and was responsible for the delinquency reporting for entire bank Handled all subordinations involving the re-underwriting of new mortgages

including underwriting summary, credit bureau and title search Worked directly with title companies, attorneys and banks to assess risks Was responsible for all collateral recovery, including coordination of all repossessions

and foreclosures

Chase Manhattan Mortgage Co: May/2001 – June/2003Home Loan Analyst

Learned and preformed strong organizational and interpersonal skills in a fast-paced environment

MOBILE: 614-580-5497



Performed appraisal evaluations, title work, flood certification analysis Underwrote subordinations and scheduled closings for new and refinanced home loans Communicated directly with attorneys and clients to meet all conventional guidelines Was able to work under tight deadlines effectively

Foreclosure Analyst Coordinated all foreclosures referred to my office Contacted government agencies to meet all FHA and VA guidelines Built and automated reports for the foreclosure department Communicated with legal offices to ensure that all required foreclosure processes were

handled in a timely manner according to applicable policy and law Met with and coordinated many changes within the foreclosure process

References provided upon request

MOBILE: 614-580-5497

michael_reeves 2015

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