michelle cooke_cv 6-5-2016
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Michelle Maria Cooke
126 Pinnock Place, COVENTRY CV4 9SAMob: 07855 452 672
PERSONAL PROFILE
Self motivated and passionate employee with many years administrative, supervisory and secretarial experience.
Worked across functions within Manufacturing, Personnel, Finance, Engineering and Sales & Marketing within the Agricultural economy.
Diverse range of experience and skills across different areas within a giant global company and travelled abroad within the Eastern, Central and Western Europe Regions.
ATTRIBUTES AND ACHIEVEMENTS
Methodical and rigorous approach to achieving tasks and objectives
Identify and develop opportunities, innovates and makes things happen
Close working relationships built and consistently maintained with all stakeholders involved in delivering work programmes and requests.
Direct line management of staff
Organisation of workshops for up to 300 delegates including venues, sourcing, development of agendas, producing appropriate supporting materials and attending events all over Europe ensuring smooth operation from beginning to the end and ensuring the customers were happy at all times.
Confidential, keen & conscientious, being able to work to tight deadlines and work well under pressure
A strong team leader and team player.
EMPLOYMENT HISTORY
Office Manager/PA – Director of Marketing & Comms – Coventry University Jan 2015 -
Co-ordinate and manage the day to day operations of the Marketing & Communications office, supporting the Director and working as part of the Senior Management Team to help drive forward the department’s strategic objectives.
Project-manage a number of the department’s key strategic areas, including signage and mapping, in line with the overall Marketing and Communications objectives and the University’s corporate plan.
Responsible for a diverse set of administrative tasks, performing duties with decisiveness and accuracy for the business to perform well and ensuring that work is managed effectively and projects/solutions are delivered on-time and to a high standard.
Manage the University’s reception, resources and switchboard team, ensuring high standards of customer service at all times.
Responsible for effective filing, information management and database systems within M&C, monitoring progress of follow-up actions and maintaining the smooth running and professional environment within the Group Marketing Services team.
Provides project and personal administrative support, co-ordinating administrative resource and ensure professional effectiveness, quality assurance and University wide compliance.
Manage the financial and budgetary processing and reporting systems for the services teams, with the support of the Business Accountant.
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Take overall responsibility for the effective organisation and operation of the Marketing and External Affairs associated documentation and information, being mindful at all times of the confidential nature of much of the work, the high standards required and the need to meet deadlines.
Coordinate travel arrangements, consulting timetables, and processing travel expenses as necessary and maintaining a diary of forward commitments of senior staff to increase efficiency of travel expenditure.
Recruitment and selection of staff and oversee the inductions and training requirements of new all new Marketing & Communications team members.
PA – Director of Marketing & Communications – Coventry University Feb 2010 –
Diary management, meeting arrangements, travel and accommodation arrangementsHospitality arrangements for meetings, whether off-site or on site as requiredManaging post, e-mail and telephone calls, responding to routine enquiries as appropriateReminding managers of tasks and meetings as requiredPreparation of agendas, minutes and liaising with attendees for input as requiredTaking minutes at meetings and distributing as appropriateContactable 24/7 as and when required. Confidentiality at all times written and verbal.
Administrator – West Midlands Area – Improvement Foundation Apr 2009 - Feb 2010
Responsible for the co-ordination of the Area Office and provided an efficient administrative service ensuring all core functions were in place, also responsible for the management of conferences and events nationally. Provided a full confidential service at all times internally and externally.
AGCO (Massey Ferguson) Oct 1980 – Apr 2009
Executive Secretary to Vice President – Sales & Marketing Sept 2002 – Apr 2009 PA to Vice President , Director and 5 Managers – Sales & Marketing Team, scheduled travel for meetings and events abroad, organised and maintained diaries and emails,liaised with Distributors in the UK and world-wide to organise events; minute taking at executive meetings in the UK and Head office in Switzerland. Excellent communication and customer service skills required at all times, tracking of expenditures within the team, scoping out venues prior to events that I organised and attended in Eastern Europe, Central Europe and Western Europe and organised all training held at these event abroad.
Administrator + Finance Controller - Engineering Jan 2002 – Sept 2002
Working as part of a team to prepare budgets, forecasts, all accruals of a budget of £3 Million pounds for the year was managed and adhered to by all Principal Engineers.Kept track of all expenditures on a weekly / monthly basis using excel spread sheets, liaising with Finance Department and Engineering Director. Managed the non-manpower (non-project-related) budgets.
Executive Secretary to Engineering Director Jan 2000 – Jan 2002
Arranged diaries and itineraries for the Director and his direct reports typing of presentation material using PowerPoint, Excel and Word. Monitored emails and acted on all correspondence including agendas, memos, letters, etc. My most important quality, apart from accurate typing and a good telephone manner, is an attitude of mind to get the job done as efficiently and professionally as possible whilst maintaining a friendly, helpful manner even under pressure. All confidential work was always carried out with integrity even under pressure. Worked well as part of a team or standalone to accomplish all tasks that had been set.
Accounts Payables Supervisor Oct 1998 – Jan 2000
Supervised 5 Financial Analysts and 1 Temp ensuring the department was running efficiently at alltimes. This role was within a busy Payables section at our European headquarters, which involvedpreparing and entering supplier invoices onto a sophisticated computer system J D Edwards. Workingon lists of suppliers, ensuring that invoices match goods received, correct any discrepancies,Reconciled accounts and asset register with the correct allocation of goods delivered in to the factory and European parts warehouses. Reconciled the Debit Register & NVAT Cost Recovery.
Problem Solving - Attended meetings with internal departments and external suppliers to eradicate all problems outstanding. Liaised with the IT team on system errors regularly to resolve all outstanding queries
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TRAINING Product Appreciation, Microsoft Packages, First Aid, Supervisory Course, Interview Training.
INTERESTS Travelling, Aerobics, Swimming, Reading and Cooking
REFERENCES Mr R M WeymanBusiness Development Director 23 Broadwells Crescent Westwood Heath COVENTRY CV4 8JD Mobile: 07812161961Email: [email protected]
Mr Michael MoganFundraising Director City of Culture30 The Riddings Earlsdon CV5 6AUMobile: 07796687762Email: [email protected]
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