MICHELLEYOUNG2004@

GMAIL.COM

021620766 https://nz.linkedin.com/in

/michelle-young-118113b

MY

OBJECTIVE

To embark on a new career

adventure within a high

profile, forward thinking

market leader!

SKILLS

Proven sales leader with a

successful record of

achievement in leading

and managing high

performance within sales

teams. A developer of

effective sales and

account management

programs while creating

new revenue streams to

improve profitability and

bottom line performance.

Skills in operational

management and human

resource; familiar and

skilled at managing

business through

significant change.

MICHELLE YOUNG 50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

EXPERIENCE

LES MILLS NEW ZEALAND

FEB 2005 - CURRENT

Sales Manager, Auckland (Victoria Street & Britomart)

Feb 2011 - current

15 direct reports over 4 shifts and two sites

1 Corporate Sales Consultant

Responsibilities include:

Streamline process and protocol across the Auckland

region in alignment with Les Mills National Office best

practice

Recruiting Membership Consultants with the ability to

successfully combine the sales and relationship selling

approach

Inducting, training and motivating the sales teams in

pursuit of set goals and budgets

Ensure that all Membership Consultants understand the

process, purpose and function of relationship selling

Identify individual selling weaknesses/strengths and

implement development sessions for improvement

Negotiating service level agreements within the corporate

market

Facilitate programs and access with the Graeme Dingle

Foundation Project K mentors (former Foundation for Youth

Development)

Co-ordination of Charity Boot-camps

Compile relevant marketing and promotional statistics for

analysis

MY MICHELLE YOUNG

50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

MICHELLEYOUNG2004@

GMAIL.COM

VOLUNTEER EXPERIENCE

OR LEADERSHIP

021620766 HTTPS://NZ.LINKEDIN.COM

/IN/MICHELLE-YOUNG-

118113B

2

Business performance management and employment law

mentor

Preparation and cost containment of annual sales budgets

National training of floundering sales teams

2015 national recruitment and screening for club specific

Sales Managers – a first for Les Mills outside the Auckland

region

Trainer and mentor for 8 new Sales Managers

Core systems advisor working as part of project team for

the build and implementation of new CRM system

Achievements

The Les Mills CBD region has had year on year growth and

exceeded budget projections 10 out of my 12 years; this success

created the need to open our newest club, Newmarket, in August

2015

Britomart

In April 2011, Les Mills opened Britomart which, at capacity,

would hold 4000 members. Based on my successful track record,

increasing membership growth and sales for Auckland City and

Regional clubs, I was given the responsibility of building a new

team to sell gym memberships in the highly competitive Auckland

CBD space. Starting with only 200 sales (from an online pre-sale

with 0 staff) within 6 months I had built a sales team of 9 and our

team brought in more than 3,000 members.

This Club opening is still deemed the most successful, in Les

Mills’s history, achieving profitability within the first 12 months.

MY MICHELLE YOUNG

50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

MICHELLEYOUNG2004@

GMAIL.COM

VOLUNTEER EXPERIENCE

OR LEADERSHIP

021620766 HTTPS://NZ.LINKEDIN.COM

/IN/MICHELLE-YOUNG-

118113B

3

Achievements (Corporate Sales)

The corporate market was an area with huge potential that needed

structure and a targeted approach. Recruiting and working with a

Corp Consultant, a 21-day exercise and nutrition challenge was

created; pitching team against team and company against

company. With a robust business development and account

management plan our expectation was for this part of the business

to continue to maintain traction in our CBD clubs.

In November 2014 the corporate engagement model was rolled

out to the greater Auckland Region and extended nationally 2015.

In 2016 a staggering 48%, of both Victoria Street and Britomart,

sales have come from the corporate market.

Auckland Regional Sales Manager

Feb 2005 – Feb 2011

(Victoria St, New Lynn & Takapuna Clubs)

20 direct reports

Duties similar to current Sales Manager role, with an initial change

management focus, facilitating the change in direction from a

transactional sales process towards a relationship selling style.

Achievements:

Creation and implementation of a sustainable commission

structure that would ensure a strong business return while

considering total cost of sale with ever changing promotions; the

goal being to attract and retain higher caliber staff. Proving

successful this commission structure has remained in place since

2005.

MY MICHELLE YOUNG

50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

MICHELLEYOUNG2004@

GMAIL.COM

VOLUNTEER EXPERIENCE

OR LEADERSHIP

021620766 HTTPS://NZ.LINKEDIN.COM

/IN/MICHELLE-YOUNG-

118113B

4

Manpower Group Nov 1997 – Feb 2005

I worked for the Manpower Group for 8 years progressing from

recruiter to National Management

National Manager, Major Clients (5 Direct Reports)

July 2004 – Feb 2005

Account Management of Major Clients (Telecom NZ,

Westpac, NZ Post, Goodman Fielder)

Implementation and ongoing management of Master

Vendor Solutions

Leading the dedicated Account Management team in

ensuring all accounts have an annual account plan to meet

corporate objectives (ROS, EXP/GP, GP Growth rate)

Quarterly review, analysis and reporting against Service

Level Agreements

Operational staff leadership ensuring delivery of

recruitment solutions on-time, every time

Management of Co-vendor network used for outsourcing

as required

National Project & Assessment Centre Specialist

January 2004 –February 2005

Develop and maintain relationships internally and

externally to take advantage of opportunity to maximise

Project & Assessment Centre Business

Implement strategies set in conjunction with the General

Manager to ensure Manpower has a competitive advantage

in the call centre, project and volume market places

MY MICHELLE YOUNG

50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

MICHELLEYOUNG2004@

GMAIL.COM

VOLUNTEER EXPERIENCE

OR LEADERSHIP

021620766 HTTPS://NZ.LINKEDIN.COM

/IN/MICHELLE-YOUNG-

118113B

5

Research, develop and action Sales / Marketing Plan

designed to maximise new business revenue generation

Analysis and customization of all Project and assessment

centres for clients ensuring cost effective and efficient

outcome

Creation of Case studies with measurable outcomes for all

projects

Support Operations Manager with the prioritizing and

implementation of projects

Identification, trial and implementation of new technology

Respond to all RFP/RFI relating to the Volume / Assessment

Centre division of the Manpower business

RFP and RFI Presentations – clients included but not limited

to NZ Post, Telecom, Westpac, EZI Buy, TeleTech, ANZ

National

National Manager, NZ Volume Recruitment Centres (VRC)

Regional Operations Manager, Project & Assessment Centres

March 2002 – Jan 2004

Responsible for 6 direct reports

Manage the Region’s operations to a profitable outcome by

growing the profit margin whilst maintaining market share

Preparation of NZ VRC annual budgets by branch location

Implement a margin growth program throughout the

Region

Coach Volume Recruitment Managers in providing

feedback to their employees

Conduct operational reviews with direct reports on a

monthly basis and with whole teams on a quarterly basis

Preparation of tenders and proposals

Customisation of all Assessment Centre Projects

MY MICHELLE YOUNG

50A HARLSTON ROAD

MT ALBERT, AUCKLAND

TELEPHONE: 09 8287778 OR 021620766

MICHELLEYOUNG2004@

GMAIL.COM

VOLUNTEER EXPERIENCE

OR LEADERSHIP

021620766 HTTPS://NZ.LINKEDIN.COM

/IN/MICHELLE-YOUNG-

118113B

6

Business Unit Manager

Auckland CBD, Auckland North Shore, Telecom Temporary

Resource Centre, Westpac Trust (8 Direct reports)

Jan 2002 – March 2002

In January 2002, the Telecom Temporary Resource Centre, and

Westpac Trust account, was merged with the Auckland CBD

Branch. The merge coincided with the opening of Auckland North

Shore, a branch “seeded” through the business development

success generated by Auckland CBD.

Business Unit Manager - Auckland CBD

May 1999 – Dec 2001

Recruitment Consultant

Nov 1997 – May 1999

Referees Available on Request