microsoft dynamics crm: the holistic crm...
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Microsoft Dynamics CRM: The Holistic CRM Solution
360º View of
Customer
Cross-selling
Profitability
Share of wallet
Propensity to
buy
Sales
Customer
acquisition
Customer retention
Segmentation
Market share
Marketing
Customer
satisfaction
Relationship length
Channel preference
Service
Profitability
Wallet Share
Credit analysis & rating
Portfolio risk mgmt
Insight
Process automation
Fraud detection
Privacy preferences
Auditing
Compliance
Tablet Desktop Phone
Cloud On-Premises
“Work with customer data and business processes on a device and in the location of your choice”
PC Phone & Tablet
Stay productive on the go
Adopt Microsoft Dynamics CRM on touch devices to:
• Quickly mobilize your sales force
• Create a competitive differentiator
• Attract and retain sales talent
Microsoft Dynamics CRM for tablets
A personalized experience
Team selling through social connections
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Introducing Netbreeze social listening & insights
Monitor brand presence
Global sentiment analysisGain a true understanding of your customers and your business on a global scale across the social web.
Share of voiceTrack your brand, products, and influence in 28 languages across Twitter, Facebook, YouTube, news channels, blogs, and forums.
Competitive intelligenceSee how you measure up against the competition. Identify differentiators, strengths, and weaknesses.
Track strategic initiatives for sales, service, and marketing
Custom dashboardsTrack posts across all social channels in a single feed.
TrendScoutGet notified when posts and publications differ from statistical expectations.
Campaign managementMeasure social impact on marketing, sales, and service campaigns. Gain insight on what’s working and what isn’t.
Early warning systemGain early insight on problematic issues and stay on top of hot topics in your industry.
Top influencersIdentify and connect with the most influential voices in your community.
WatchdogGet notified on custom key words, competitive conversations, and industry questions.
Create alerts and generate leads
MarketingPilot is Integrated Marketing Management
EFFECTIVEMARKETING MANAGEMENT
PLAN &CREATE
Digital Asset Management
Workflow & Collaboration
MULTI-CHANNEL ENGAGEMENT EXECUTE
CRM Integration & Closed Loop ROI
Advertising &
Social Media
NURTURE & MEASURE
DATA DRIVEN,CUSTOMER FOCUSED
CustomerSegmentation
Behavioral Analysis
EXTERNALCHANNELS
MediaBuying& Planning Spend Management Resource Management Campaign Management
INTEGRATED MARKETING MANAGEMENT
User Autonomy
Governance SocialCloud
Natural Interfaces
Business Agility
Devices and HTML5
Economic Reality
xRM is an application framework that uses the full power of the Microsoft
Application Platform to accelerate the development and delivery of enterprise-
class, relational business applications.
XRM Application Services rapidly adapt to fit your
application requirements
ууущщйццззййз
360O View
ууущщйццззййз
Microsoft
Technologies(Outlook, Office,
SQL Server, .NET)
The xRM Ripple Effect increases IT responsiveness to business requests, increases productivity and provides
low TCO
New field is dynamically made available to: All application UI’s
Forms Designer (UI)
Client-side Jscript
Workflow Engine (triggers, data…)
Security
Advanced Find & Query
Analytics
Wizards (Workflow/Reporting)
Offline Synchronization
Web-Services (Data/Metadata API)
Mail Merge
Data Import, Mapping & Deduplication
110101
101010
110101
Service-Oriented Architecture
Integration
Services
Extensibility
Services
User Experience Services
Business Logic
Services
Metadata
Services
Database
Services
Analytical
Services
Granular role-
based Security
Business
Process
Modeling
Windows
Workflow
Foundation
Application
Definition
Portable
Application
Model
Release &
Upgrade Mgmt
Declarative
Data Modeling
Referential
integrity /
relationship
Dynamic
Ripple Effect
Dashboards
KPIsReporting/
OLAP
Data Mining/
Predictive
Enterprise scalability &
performance
Platform Management
Tools Developer ToolsMulti-tenancy, lingual
and currency
Online/
Offline
Mobile/
Portal/Custom Custom User FeaturesMicrosoft Office/
Outlook
Granular role-
based
Security
Business
Process
Modeling
Windows
Workflow
Foundation
Application
Definition
Portable
Application
Model
Release &
Upgrade Mgmt
Declarative
Data
Modeling
Referential
integrity /
relationship
Dynamic
Ripple Effect
Dashboards
KPIsReporting/
OLAP
