Microsoft Dynamics GP

NameTitleMicrosoft Corporation

Healthcare

Agenda

• Stakeholders & Business Issues• Microsoft in Healthcare• Microsoft Dynamics in Healthcare• Customer Evidence• Additional Resources• Summary

A Highly Evolved Integrated Healthcare Delivery System (IHDS) Integrates the full

range of provider & payor services.

• Hospitals

• Assisted Living Facilities

• Long Term Care Facilities

• Home Health Agencies

• Physician Offices

• Outpatient Clinics

• Blood Banks

• Health Plans

Hospitals

Physician

Offices

Outpatient

Clinics

Long Term Care

Facilities

Home Health

Agencies

A Challenging Environment

Improving Quality of Care

and Patient Safety

Improving Operational Efficiencies and Reducing Costs

Regulatory Compliance Issues

Healthcare Competitive Mandates

• Reducing Medical Errors & Improving Quality of

Care

• Compliance with Government Regulations

• Reducing Costs & Improving Operational

Efficiencies

• Improving Patient (Customer) Satisfaction

• Hiring & Retaining Quality Staff (Employees)

Today:

Tomorrow:

Healthcare Competitive Mandates

• Secure Real-Time Collaboration Across Organizations

• Seamless Access to The Right Information at

The Right Time

• Maximum Operational Performance

• Consumers Asserting More Control Over

Financial and Care Decisions

• Healthier Bottom Lines

Microsoft and its partners deliver innovations that enhance productivity, are simple by design, and deliver greater value.

Microsoft’s Healthcare Mission

Our Passion…

Enables Your Potential…to concentrate fully on your role in advancing the state of health by improving the quality of patient care.

• Provider Organizations and Clinicians – delivering healthcare

• Health Plans and Payers – managing transactions, facilitating care, delivering actionable information and best-in-class customer service

• Life Sciences Companies (pharmaceuticals, biotechs and medical devices) – developing drugs and devices

• Government and Private-sector Employers – paying for most healthcare

• Consumers – receiving and helping to pay for health services

Defining The Healthcare Ecosystem

ConsumersConsumers

Life SciencesLife SciencesProvidersProviders

Health PlansHealth Plans Government and

Employers

Government and

Employers

Microsoft’s Healthcare Vision

Information access and sharing

Speed to market and agility

Collaboration Within and across

the ecosystem

Integration of systems, data, and processes

ConsumersConsumers

Life SciencesLife SciencesProvidersProviders

Government and

Employers

Government and

Employers

Health PlansHealth Plans

Collaborative HealthAn Incremental Approach

Adoption of industry standards such as HL7

Use of XML and Web services

Application integration technologies

Business analysis tools

Commodity hardware Mobile devices such

as Tablet PCs and Pocket PCs

Staff portal Integration of

disparate information systems

Replacement of paper forms with electronic records

Mobile access to patient information

Integrated business and financial management applications

Clinical and administrative portals

Mobile access to patient information

Digital clinical and administrative forms

Live, remote collaboration and training

Electronic health record storage

Real-time business analytics

Patient portals Comprehensive

electronic health record systems

Automated clinical and administrative forms processes

Real-time access to complete patient information, anywhere and anytime

Live, remote follow-up appointments and patient care

Technology and Solution Adoption Timeline

Str

ateg

ic Im

pac

t

To deliver breakthrough innovation that enables organizations to

pursue their business goals with confidence

Why Microsoft Dynamics in Healthcare?

Delivering high-quality care is the number one priority

and finding ways to reduce the cost of care has

become the number one imperative. Microsoft

Dynamics streamlines processes, increases

productivity, improves decision making, and reduces

costs in areas that are critical for healthcare

organizations.

Why Microsoft Dynamics GP in Healthcare?

Microsoft Dynamics helps your organization:–Easily obtain Financial and Customer Information in many

different formats–Navigate throughout the solutions with a familiar easy to

understand user look and feel–Customize screens and reports to work the way you do–Empower everyone with anytime, anywhere access to

web-based critical data and business processes

Microsoft’s Healthcare Partners Provide:–Healthcare Industry Expertise–Customized Implementation and Support–A solution that can be tailored to meet your organizational

needs–Significant Overall Value with a Low Total Cost of Ownership

ERP Product Requirements Unique to Healthcare Providers

• Payroll & Human Resource Management: Shift Differentials, Labor Accruals, Position Control, Health & Wellness Tracking, Licensing & Certification Tracking

• Materials Management: Requisition Management & Approval, Purchasing & Vendor Management, Inventory Management & Control, Serial & Lot Management, Multi-Bin/Location Management, Integrated EDI

• Regulatory Compliance Issues: Financial Accountability & Compliance, Accreditation Compliance, Privacy & Security of Patient Information

• Integration to Healthcare Billing/Receivables & Clinical Applications

• Industry Specific Reporting & Key Performance Indicators

CRM Product Requirements Unique to Healthcare

• CRM tailored to address Patients, Providers, Members, Employers as well as types (Ex: Acute versus Ambulatory) from a Healthcare perspective

• Regulatory Compliance Issues: Accreditation Compliance, Privacy & Security of Customer (Patient, Provider, Member) Information

• Integration to Healthcare Billing/Receivables, Operational & Clinical Applications

• Industry Specific Reporting & Key Performance Indicators

Microsoft Dynamics GP Commitment to Healthcare

Providing Integrated Innovative Solutions

Improving Organizational Productivity Through Collaborative Health

Enabling Cost Effective Solutions with

Microsoft Partners

Enabling Regulatory Compliance

Other

Materials Management

HRM

Mic

roso

ft C

ore

ER

P

Core Financials

MBS Healthcare SolutionBuilt on Microsoft Dynamics GP Platform

ERP “Cost of Care”

Suite

HRM• Human Resource Mgmt• Healthcare Payroll• Direct Deposit• Employee Self Service• Time & Attendance

Other• Asset Maintenance• CRM• Grant Management• Decision Support

Core Financials• General Ledger• Web-Based Financial

Reporting• Accounts Payable• Budgeting & Forecasting• Fixed Assets• Miscellaneous Billing

Materials Mgmt• Web-Based Requisitioning• Purchasing• Inventory Control• Supplies Replenishment• EDI• Bar Coding• Project Tracking

Healthcare Specific

Microsoft Dynamics GP in Healthcare

Initial Vertical Focus• #806 Hospitals – 6,685 Entities (Average GP Sale Exceeds $200K)• #805 Long Term/Assisted Facilities – 33,298 Entities• #801 Physician Practices – 189,491 Entities

Microsoft Dynamics GP Strengths• Strong Horizontal ERP Solution (72% U.S. Hospitals Running

Legacy Vertical ERP Solutions)• Price Performance (Approximately 1/3 Price of Horizontal ERP

Vendors such as Lawson & PeopleSoft)• Office Integration (Easy to Deploy, Train & Use) • MBS Portal Solution Leverages SharePoint & Ties In to

“Collaborative Health” Campaign.• Works well as Spokes within IHDS’s

Microsoft Dynamics GPBuilt to Grow, Built to Fit, Built to Last

Small Businesses

1-24 PCs1-49 employees

Large Organizationsand Divisions of Global

Enterprises>500 PCs>1000 employees

Mid-sized Businesses

25-500 PCs50-1000 employees

Microsoft Dynamics GPCustomer For Life

Grows with you

10 – 1000+ Users

<10 Users

<5 Users

1-2 Users

Over 38,000

Customers

Globally

Standard Edition

GP

Professional Edition

Right Solution

GP

Microsoft Dynamics GP Roadmap

Product release dates are subject to change

Microsoft Small Business Financials releases sync with Microsoft Dynamics GP

Microsoft Dynamics GP

9.0

Microsoft Dynamics GP 10.0

Microsoft Dynamics GP 9.0

Extensions

Q4 2005Q4

2005Q1 2007Q1 2007 2008Q1 2006Q1 2006

Microsoft Dynamics GP 11.0

Technology Roadmap

8.0 – .NET Application and Integration (Shipped)Business Portal – Framework and queries; Business Portal – self service applications, Visual Studio Business Portal Software Development Kit, SQL Reporting Services, eConnect.Net Adaptor

9.0 – .NET Extended via Web Services (Shipped)Enhanced Web Services-Based Connectivity, Customer Facing Order Applications in Business Portal, Richer Microsoft Office Integration

10.0 – .NET Fully-Enabled (Q4 2006, Wave 1 Complete)Richer Interoperability Across Applications and Programming Languages, Full Web Services-Based Connectivity, .NET Eventing

GP

Microsoft Dynamics GP Vertical Offerings

Indust

ry

Agriculture GovernmentWholesale and Distribution Non-Profit EducationManufacturing Tele-

CommunicationsMedia and

Entertainment

Financial Services Retail Life

SciencesTransportation and Logistics Healthcare Utilities Services

International OrganizationsJustice and Public SecurityPublic AdministrationSocial Services

Wholesalers/Distributors of Consumer durablesWholesalers/Distributors of Consumer non-durablesWholesalers/Distributors of Industrial Consumables and Components

Automotive and related vehiclesChemical, Rubber and PlasticsConstructionConsumer Package GoodsHigh Tech: Hardware and ElectronicsMetals and Core ResourcesMiscellaneous ManufacturingOil and Gas (natural resources)Pulp, Paper and Wood

HospitalsOther Health-related ServicesPhysicians Practices

Facilities management, rental, repair and other servicesManagement ConsultingProgramming servicesand consultancyReal Estate

Education: UnknownFurther/Continuing EducationHigher EducationLibrariesMuseumsPrimary/Secondary SchoolsResearch Centers

Capital Markets/SecuritiesCorporate and Retail BankingInsurance Brokers and Agents

BiotechnologyMedical DevicePharmaceuticals

Broadcast Radio and TVEntertainment, Music and FilmPublishingSports

Auto Retail, Wholesale and ServicesFoodserviceGrocery/Specialty FoodsHard Lines

Household MovingTrucking

Power utilitiesWater supply, sewageand waste disposal

Telecommunications services

38,000 CustomersIn Over 100 Countriesin 910 Industry/Verticals

Microsoft Dynamics GP Vertical Platform

Enable partners to succeed in verticals with Microsoft Dynamics GP

Core

Verticals

Industry

Inventory Management

Financial & Treasury Management

Vendor/SupplierPurchasing Management CRM Business Portal Reporting & Business

Intelligence Analytics

Transportation& Logistics

TeleCommunications

LifeSciences

Financial Services

Wholesale &Distribution Utilities Services

Manufacturing Retail AgricultureMedia &Entertainment Government Healthcare Non-Profit Education

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Human Resources & Payroll

Customer & Billing Management

Developer Toolkit

Vertical

Web Services

.NET Events

Broad Industry Reach Through Microsoft Partners Dedicated to Healthcare

Financial Managemen

tCRM Supply Chain

Management

Broad Industry Reach Through Partners

Manufacturing Services Distribution Public Sector Retail Healthcare Financial Services Media & Entertainment

Healthcare

Hospitals Patient Accounting Clinical Information Systems Ancillary Systems

Laboratory, Radiology Pharmacy

Physicians Practice Management Systems Electronic Health RecordsLTC / Assisted Living Facilities

Resident Billing/AR Dietary Electronic Health Records

Home Healthcare ServicesHealth PlansDentistsMedical & Dental LaboratoriesNot for Profit Organizations

Integrity Data• Microsoft Dynamics GP ISV• Developed HRM Solution Series for Healthcare

– Pay Rate, Overtime Rate, PTO, & Deductions in Arrears Calculations

– Labor Accruals– Advanced Labor Reporting– Benefit Self Service– Certification & Licensing (Under Development)– Health & Wellness (Under Development)

Vertical Solutions

The Revere Group• Significant ERP Healthcare Expertise• Microsoft Dynamics GP, MS CRM, & .NET Expertise• Offices in Chicago, Milwaukee, Boston & Charlotte

ePartners• 2004 MBS Global Partner of the Year• Implementations in 45 Countries• Dr. Mark Tumblin – Full Time Healthcare General

Manager• Partnered with Cerner• Microsoft Dynamics GP, CRM, & .NET Expertise

Tectura

• Over 100 healthcare customers including; hospitals, physician practices, long-term care facilities and other healthcare related providers

• Partnered with GE Healthcare • Microsoft Dynamics GP , CRM, & .NET Expertise

Vertical Solutions

Microsoft Dynamics GPFor Healthcare

DEMO

Customer SuccessFrankford Hospitals• Not-for-Profit 490-Bed Subsidiary of Jefferson

Health• 3 Hospital Campuses in Philadelphia Area• 1,000 desktops• Solution: Microsoft Dynamics GP Core Financial

and Materials Management Suites (No HRM)Saint Francis Heart• From Saint Francis Health System• For profit, 52-bed, 250 Employee Specialty Hospital• 300 Desktops• Promoted as GE “Digital Hospital” Showcase• Solution Purchased:

– MBS Dynamics GP (Entire Suite)– Stockell InsightCS HIS Solution– GE Healthcare Centricity CIS Solution

Riverview Hospital

• 160-Bed - 1,200 Employee Community Hospital in Noblesville, IN

• County Owned• 500 Desktops• Solution Purchased:

– Microsoft Dynamics GP (Entire Suite)

Winona Health

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© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.