NEIL BUTLER, PRODUCT MANAGER

MICROSOFT EXCHANGE ONLINE UM AND EXCHANGE SERVER 2019 CHANGES

2

• XMedius and AVST:

Business partners since 2016

Merged in October 2017

Similar corporate structures, values and mission

Complementary product portfolios

All products with active roadmaps

AVST IS NOW XMEDIUS

3

EXPERIENCE

UnifiedMessaging

25+Y E A R S

BusinessProcess

Automation

20+Y E A R S

PersonalAssistant

15+Y E A R S

SpeechRecognition

15+Y E A R S

Voicemail and Automated Attendant

35+Y E A R S

4

WE UNDERSTAND BIG BUSINESS

Best Hospitalsin the Nation

(U.S. News & World Report)

Largest Public and Private Universities

Largest Railroad in the U.S.

Largest Utility Company in

the U.S.

Largest Airlinein the World

5

EN

TER

PR

ISE-C

LASS

AP

PLI

CA

TIO

NS

ON-PREMISES CLOUD

VOICEMAIL MOBILITY NOTIFICATIONINFORMAL

CALL CENTERUNIFIED

MESSAGINGAUTOMATED ATTENDANT

IVR FAXPERSONAL ASSISTANT

CX-E Unified Communications Platform

INTEROPERABILITY

6

MICROSOFT ANNOUNCEMENTS

Exchange Online

UM DeadlineDecember 2019

Announced July 2017

Exchange Server

2019 (Premise)Will no longer offer UM

Announced July 2018

Skype for Business

2019 (Premise)

(last release)

Announced July 2018

7

With Microsoft’s announcement of discontinuation of

support on December 1, 2019 for Session Border

Controllers (SBC) to connect 3rd party PBX systems to

Exchange Online Unified Messaging, many Microsoft

customers are seeking an alternative Unified

Messaging solution to Office 365 that can connect to

their existing on-premise PBX.

NEW DATE FOR DISCONTINUATION OF SUPPORT FOR SESSION BORDER CONTROLLERS IN EXCHANGE ONLINE UNIFIED MESSAGING

https://blogs.technet.microsoft.com/exchange/2018/04/24/new-date-for-discontinuation-of-support-for-session-border-controllers-in-exchange-online-unified-messaging/

8

EXCHANGE SERVER 2019 PUBLIC PREVIEW

“One thing to note is that Unified

Messaging role will not be available

in Exchange Server 2019. Customers

who currently connect either a 3rd party

PBX or Skype for Business Server to

Exchange Server won’t be able to do so

with Exchange Server 2019 mailboxes.

Those customers considering an

upgrade to Exchange Server 2019

should consider migrating to Skype for

Business Server 2019 and using Cloud

Voicemail, or migrating to Office 365

with Cloud Voicemail.”

Source: https://blogs.technet.microsoft.com/exchange/2018/07/24/exchange-server-2019-public-preview/

9

July 25, 2018 at 4:53 amI’m very disappointed to hear that you’re removing UM from Exchange 2019 and I hope that you’ll reconsider that decision. Or at the very least, allow for some sort of compatibility mode where mailboxes on Exchange 2019 can continue to be UM enabled as long as an Exchange 2016 server remains in the mix to handle the SIP trunks, etc. The suggestion to use Cloud Voicemail as a replacement is not reasonable. First, if I’m still using on-prem Exchange its because I have various political and/or technical reasons why a cloud service doesn’t work for my organization. So telling me to use a cloud service to replace functionality stripped out of my on-prem server just doesn’t make any sense – if I could use the cloud, I’d be using the cloud. Second, even if I could clear the political and technical hurdles to using Cloud Voicemail, it’s not even just a “drop-in” service. I also have to go deploy Skype for Business and toss out my IP-PBX. I hope I’m wrong about that, because there is no way I could get support for such a migration.So, what should have been a straightforward upgrade/migration to Exchange 2019 during our next hardware refresh now becomes much more complicated and expensive since I’ll have to purchase an on-prem voicemail system.

September 8, 2018 at 12:14 pmThis decision is yet another HORRIBLE one from the Microsoft Exchange team. Leave it to the Exchange team to remove functionality that has been in Exchange for many versions and to spring that on us at the end of a development cycle and tell us that we need to switch to their cloud offering and essentially rip and replace our existing systems, which weren’t cheap, to align with what they think everyone on the planet should be doing. I’ve been a huge supporter and user of Microsoft products for decades, but this is absolutely ridiculous… How hard could it possibly be to LEAVE a feature in a product? This is as dumb as when they removed fax functionality for no reason and when they discontinued Forefront for Exchange, leaving EOP as the only truly viable alternative… Had it occurred to you people that support companies have built solutions around the functionality your products offer and you cause major issues for them every time you pull this crap? This makes the phone systems that my company set up for clients, integrating voicemail and auto attendant functionality with Exchange, unworkable as offered since part of the pitch was to have it all in a nicely integrated system, keeping up with the latest releases of Exchange and Office.. What ever happened to giving warning that a feature would be removed in the future by deprecating it in the current version, so that integrators could at least know what’s going to happen and can account for it in their designs? Also, I realize you want everyone to go to the cloud, but that is never going to happen, and the more you do these things, the more loyal customers you’re going to push to other solutions. I realize that Azure is growing incredibly fast, but that doesn’t mean you should alienate yourselves from everyone else. You’re making it harder and harder for people to WANT to do business with you…

Customer Feedback• “I’m very disappointed to hear that you’re removing

UM from Exchange 2019.”

• “The suggestion to use Cloud Voicemail as a replacement is not reasonable.”

• “I have various political and/or technical reasons why a cloud service doesn’t work for my organization.”

• “I also have to go deploy Skype for Business and toss out my IP-PBX…there is no way I could get support for such a migration.”

• “I realize you want everyone to go to the cloud, but that is never going to happen.”

10

Premise

Cloud

Microsoft’s Push to the Cloud

Office 365/Teams with Phone System

Cloud Voicemail

Skype for BusinessServer 2019

FINAL RELEASEExchange 2019

(no UM)

Cloud Automated Attendant

11

Are you all in with

Microsoft or not?

12

Are you ready to consume

100% from the cloud?

13

WHO DOES THIS IMPACT?

IF YOU USE: SOLUTION:

Exchange Online UM and want to keep using your

on-premises PBX (Avaya, Cisco, NEC, Mitel, etc.)You will need to find a new UM solution

Exchange Server for UM connected to an on-premises PBX

and plan to upgrade to Exchange Server 2019 in the futureYou will need to find a new UM solution

Skype for Business Server and want to continue to

use UM on-premisesYou will need to find a new UM solution

14

EXCHANGE ONLINE UM DEADLINE: DECEMBER 2019

PROBLEM

• Rated Best-of-Breed UM solution by Leading Analyst

• Integrates with leading phone systems simultaneously –Avaya, Cisco, NEC, Microsoft, Mitel and More

• Minimizes disruption, continued use of Exchange UM Outlook forms

• Leverage your existing AudioCodes Gateway(No additional HW to purchase)

• No investment required in Skype for Business Enterprise Voice

• Enables a smooth transition from premise-basedthird-party PBX to Office 365 over time

If you use Exchange Online UM and

want to keep using your on-premises

PBX (Avaya, Cisco, NEC, Mitel, etc.),

you will need to find a new

UM offering.

CX-E - UNIFIED MESSAGING SOLUTION

15

EXCHANGE SERVER 2019: SAY GOODBYE TO UM

PROBLEM

• We deliver UM capabilities into Exchange and Office 365, regardless of Microsoft’s roadmap

• Supports Office 365 and Exchange 2019*, 2016, 2013, 2010, 2007

• Integrates with leading phone systems simultaneously –Avaya, Cisco, NEC, Microsoft, Mitel and More

• Secure Messaging in Office 365 and Exchange

• Cost-effective, voicemail transcription service built-in

If you use Exchange Server for UM

connected to an on-premises PBX and

plan to upgrade to Exchange Server

2019 in the future, you will need to

find a new UM solution.

CX-E - UNIFIED MESSAGING SOLUTION

If you use Skype for Business Server

and would like to continue your UM

on-premises, you will need to find a

new UM solution.

*In future release

16

The XMedius Alternative

CloudOffice 365

Hybrid Skype

Premise Exchange 2019Skype for Business

Server 2019 Traditional PBX

17

Advantages of using CX-E

Continue using Office 365 and Exchange Online Full Unified Messaging and Call

Processing support from CX-E

Continue using Skype for Business or traditional PBXs and

Exchange 2019 on premise

Full Unified Messaging and Call

Processing support from CX-E

Continue using Office 365 and Skype for Business

with hybrid deployments

Full unified messaging and Call

Processing support from CX-E

Benefit from the full range of the CX-E UC solutions Speech Automated Attendant,

Personal Assistant, TeamQ,

UCConnect, Mobile Client

18

19

ALIGNMENT WITH MICROSOFT

• 2X Gold Partner – Competency in

Communications and Messaging

• Microsoft Platform Ready Designation

• Skype for Business Trusted App API TAP

Program

• tekVizion Verified

Gold Partner Value Propositions

• Centralized voicemail /unified messaging

• Unified call processing across mixed and evolving PBX environment

• Offers 400+ telephony integrations; up to 10 integrations per CX-E system

Enables Migrations Over Time

Voicemail/Unified Messaging

AutomatedAttendant/IVR

InformalCall Center

Delivers Mission CriticalUC Applications

Mobility

20

Leverage XMedius solutions to help meet your

evolving Microsoft needs

TAKEAWAYS

• Expect pressure from Microsoft to make a

commitment to their entire Office 365 suite

• Are you all in with Microsoft or not?

• Determine what technology you will consume

from the cloud in the near and long-term future

www.xmedius.com | info@xmedius.com