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Microsoft FastTrack Migration Customer Experience - Exchange to Exchange Online FastTrack Migration Team

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Microsoft FastTrack MigrationCustomer Experience - Exchange to Exchange Online

FastTrack Migration Team

Table of Contents

Exchange

on-

premises

Exchange

Online

Velocity migration prerequisites

Exchange

on-

premises

Exchange

Online

Migration strategies

Migration type Exchange

2003Exchange

2007Exchange

2010Exchange

2013Exchange

2016Exchange

2019

Exchange Hybrid Sync

Exchange Hybrid direct

Exchange minimal Hybrid

Exchange hybrid data migration

Exchange on-

premises

Exchange

Online

For information about the data migration offer from FastTrack, see Data Migration.

Migrate your data

MWA/FM/FE/FRP informs MST

that all prerequisites are done

and gains approval to move

forward.

Migration Engine

performs migration

and sends

notifications.

Customer opens a

ticket with

Microsoft Migration

Support Team (MST)

Any migration

failures?

Microsoft support does

the necessary

troubleshooting and

provides remediation

guidance

Customer performs post-migration tasks with guidance from

the FE/FRP and starts using Outlook Web App or Outlook.

?

Exchange hybrid migration flow

Migration

preparation

• Prepare migration

schedule

• Prepare test mailboxes

and share with FastTrack

• Identify early adopters or

pilot users

• Submit recipient email

addresses for migration

reporting

• Test migration

Office 365

environment

• Office 365

identities, sync

• Hybrid setup

Velocity

migration

TBD(Based on pilots)

Pilot

migration

• Finalize number of users to be

migrated in one event

• Finalize scheduling plan

• Assess network bandwidth

impact

1-2 WEEKS

(Depends on customer)

Migration prerequisites

• FastTrack Agreement terms

and conditions (Ts and Cs)

(as applicable)

• Online Service Agreement

• FastTrack Portal Migration

Library

• FastTrack Portal Project

Creation

• Learning Hub

• Work with MST to enable

FastTrack Migration Site

• Migration schedule file and

policy

Environment

assessment

• Perform

migration tests

end-to-end

Exchange hybrid timeline flow

Customer submits

schedule using for:

• Pilot users

• Velocity Users

Estimated example: 1 WEEK Estimated example: 2 WEEKS Depending on volume

FastTrack Migration Team

Customer or Partner

Fix migration failures

End user communications

End user training and planning

Check and report post-migration issues

Identify and fix the blockers or escalate

to Office 365 support

FastTrack

Tool support and troubleshooting (limited to

migration tools used by FastTrack)

Perform migration events as per the schedule

Provides periodic migration update reports

Migration scope and responsibilities

Migration – Password policy and guidance

Exchange

Exchange onpremise

Exchange

Online

Managing your migration projects information

Activities to be performed:

• Credential management includes change and deletion of credentials

• Batches management includes viewing of the list of migration events, change migrations events, and delete migration events

Migration schedule – Input file

Download the latest template from the FastTrack Migration Site.o The FM uploads the blank CSV scheduling files to the document collaboration site.

PrimarySMTPAddress Migration Endpoint Partition*

[email protected] o365miglab.com

[email protected] o365miglab.com

[email protected] o365miglab.com

[email protected] o365miglab.com

[email protected] o365miglab.com

[email protected] o365miglab.com

*only fill Partition if applicable

Migration steps and reporting

• Email notifications are sent out at the start of the migration window (kickoff), end

of a migration window (in-flight), and at the end of the migrations.

• Notification contains a link to the Migration Status Power BI Report.

• Power BI credentials are provided via the FastTrack Poral

Plan ahead

Exchange

on-

premises

Exchange

Online

• The migration endpoints and network throughput are validated.

• The FastTrack Migration Support Team (MST) works 24 hours a day, seven days a week (24x7)

• Passwords are reset every 70 days.

• Don’t modify the headers of the scheduling file.

• Schedule the manager and delegates together.

• Plan for and ensure users are licensed.

• Do not share credentials or PII information over plain email

Next steps

Exchange

on-

premises

Exchange

Online

Migrate your data

For information about the data migration offer from FastTrack, see Data Migration.

Global security incidents

Exchange

on-

premises

Exchange

Online

Paused migrations

Exchange

on-

premises

Exchange

Online

MVM and Migration Team disengagement

Exchange

on-

premises

Exchange

Online

• If migration has been paused for 30 days and there’s no confirmed schedule uploaded in the FastTrack Migration

Site for the following 30 days, the Migration Specialist team disengage from the project.

• The Migration Support Team disengages.

• Once the customer is ready to resume migration,

All regionsMigration scheduling tips

For Exchange 2003 (offline move) migrations, we use a direct migration approach as SWRC isn’t supported.

Providing an additional weekday ensures that we have enough time for replication to complete. Due to factors like the total size of mailboxes, the network throughput received, and issues encountered over weekends on source servers and the network, replication sometimes goes on past the weekend and into weekdays (Monday onward).

We recommend scheduling Exchange SWRC events to start on Fridays and have respective cutover events scheduled starting mid-week (for example, Tuesdays) onward to ensure there’s enough time for the SWRC event to complete replication of all users and avoid any unnecessary rescheduling of cutover events or pending users at last moment

All regionsMigration scheduling tips

We recommend that initial syncs start on Fridays after business hours.

For Exchange 2010, 2013, 2016, and 2019 migrations using a Hybrid approach with very large mailboxes, we recommend using SWRC.