Microsoft® Lync™ Server 2010What Is New?Module 02

Microsoft Corporation

Agenda

• Why Change?• What is New in Microsoft Lync Server 2010

• Topology• Management and administration• Enterprise voice• Conferencing• Archiving and monitoring• Microsoft Unified Communications Managed API (UCMA)• Lync Server 2010 Hosting Pack• Mobility

• Lync Online• Q&A

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Why Change?Addressing key concerns direct from customers and the field• No central store for configuration • No way to validate planned change before deployment• Microsoft Management Console (MMC) snap-in was hard to navigate and use • Hard to automate tasks like managing users • No safe way to take a server out of service for maintenance• Too much noise in our monitoring solution• Hardware Load Balancers difficult to configure• Certificates, certificates, certificates• Too many servers• Multiple site deployments• Virtualization mandate• We want to compete with “Best of Class” voice solution

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What Is New with Lync Server 2010• Server/topology changes• Management and administrative changes• Enterprise voice features• Conferencing features• Archiving and monitoring features• UCMA• Support for Multiple Tenants by Hosting Providers• Mobility

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What Is New in Server/Topology

• Lync Server 2010 deployment model• A/V conferencing server role• Director (now a true, unique server role)• Mediation server can be collocated on front end• Archiving and monitoring can be collocated• All roles are supported within a virtual server• Reach server – no longer separate role

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Deployment Model• Global deployment is a collection of sites• Sites are made of pools• Pools host users & services (such as conferencing

and voice over internet protocol (VoIP))

Pools

Data Center Sites

Global Microsoft

Redmond

Tukwila-1

Tukwila-2

Dublin

Dublin-1

Microsoft Lync Server 2010Topologies simplified

• Standard Edition Topology• Enterprise Consolidated Topology• Server Roles

• Front end• Back end• Director• Edge (consolidated)• Archiving server• Monitoring server• Survivable Branch Appliance (SBA)• A/V MCU stand-alone or collocated (optional, stand-alone

recommended for large deployments)• Mediation server stand-alone (optional)• Group Chat roles (optional) 7

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Small Standard Edition central site Branch through Edge

Small with branches

250-5,000 Standard Edition central site Single branch, with SBA

Small with failoverTwo Standard Editions - “Paired” Standard Edition to support inexpensive failover

Any

Small< 5000 users

This example5,000 users, 1 SE

Server

Reference Topologies

Reference Topologies

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Single DC 80,000 Enterprise Edition, Single Data Center Branch through Edge

DC with branches

1,000 – 80,000

Enterprise Edition, Single Data CenterTwo branches, one SBA, one PSTN Interconnect

Single Datacenter< 80,000 users

This example20,000 users, HA, 2 Enterprise Edition FE

servers

Reference Topologies

Global 10,000 + Two Data Centers with EEOne Central Site with an SE

Some SBASome PSTN

Very large Unlimited Enterprise Edition, > Two Data CentersStandard Editions

Survivable Branch AppliancesBranch with Standard Edition

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Global,Multi-Site

Unlimited

This exampleSite 1: 4 FE

serversSite 2: 2 FE

servers(central sites

only)

Virtualization• What’s supported?

• Virtualization of specific Lync Server 2010 roles• Microsoft SQL® Server, Exchange Server 2010, Active Directory® Domain Services

(AD DS) virtualization (as per guidelines)• Hyper-V™ R2 (2008 not supported), VM Ware (per Server Virtualization Validation

Program (SVVP))• Client virtualization (except Audio/video - use IP phone)

• Not Supported• Branch office/Gateway only/Mediation server + gateway• Live migration of virtual machines via System Center Virtual Machine Manager

(SCVMM)

• Virtual Deployment (~ 50% capacity)• 125 user maximum in conference• Separate A/V pool recommended 5,000 users

• Server Virtualization in Microsoft Lync Server 2010 whitepaper 11

Virtualization

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Physical

CPU Memory User8 core 12 GB 20K

8 core 16 GB 5K

8 core 12 GB 10K

8 core 12 GB 7K

8 core 16 GB 25K

8 core 16 GB 5K

4 core 4 GB 20K

8 core 16 GB 230K

8 core 16 GB 20K

8 core 16 GB 800 concurrent calls

8 core 16 GB 15K

2 core 2 GB 1K

8 core 32 GB 80K

8 core 16 GB 230K

4 core 4 GB 80K

Lync Server Role Features

   Enterprise Edition Front End Server

IM&P

Enterprise Edition Front End Server

IM&P, AS, AV, EV

Enterprise Edition Front End Server

IM&P, AS, EV(8 Front End pool)

Enterprise Edition Front End Server

IM&P, AS, EV(single Front End Server in pool)

Standard Edition Front End Server

IM&P

Standard Edition Front End Server

IM&P, AS, AV, EV

Director Reg

Monitor/Archiving Server  

A/V Conferencing Server AV

Mediation Server* MS

Edge Server AP, DP MR

Survivable Branch Server Reg, MS

SQL Server Back End Server (FE)

 

SQL Backend (M/A)  

File Server  

Virtual

CPU Memory User4 core 10 GB 12.5K

4 core 16 GB 2.5K

4 core 11 GB 5K

4 core 11 GB 4K

4 core 12 GB 12.5K

4 core 16 GB 2.5K

4 core 4 GB 10K

4 core 8 GB 110K

4 core 11 GB 10K

4 core 10 GB 400 concurrent calls

4 core 8 GB 7.5K

2 core 2 GB 1K

4 core 16 GB 40K

4 core 12 GB 115K

2 core 3 GB 40K

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What Is New in Management and Administration• Central Management Store• Planning Tool/Topology Builder• Windows Powershell™ Management• Web Based Administration Tool (Control Panel)• Role-based Access Control (RBAC)• DNS Load Balancing• Server Draining• Monitoring Improvements

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Central Management Store

• Schematized definition of deployment topology• Configuration of Lync Server 2010 services and

Policies managed by central store • Replication of policies/configuration to all

topology nodes (including Edge)• Validation tools help prevent misconfiguration

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Administration Changes• Lync Server Control Panel

• Silverlight™ based administration console• Task oriented• Handles the 80% cases• Built on PowerShell• Replaces MMC

• PowerShell• Complete access to all administrative tasks• Automation interface• Replaces Windows Management Instrumentation (WMI)

• RBAC• Access controlled by security group membership• New delegation model: site aware

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Domain Name System Load BalancingDNS LB Goals• Simplify HLB Configuration• Reduce dependence on HLB

• DNS LB supported for Internal Pool, Director Pool• All Server-Server and Client-Server SIP traffic • All Server-Server HTTP traffic• Media traffic

• Support draining of applications• Improve load balancing of server-server traffic (Ex: Access Edge –

Director)• Eliminating HLB is not a goal• HLB still be required for Internal Pools

• Client – Server HTTP & HTTP(s) traffic (ABS, DLX, LIS, etc.) 16

Server Draining Feature

• Used to prevent new connections while maintaining existing connections

• Used primarily for Server Maintenance• Once a server is rebooted it will start accepting

new connections

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Monitoring Improvements

• Actionable alerts• Distinguish service-impacting alerts from other alerts (aka Key Health Indicators (KHI))• Actionable alert descriptions and knowledge (Call Failure and Voice Quality)

• Reduce noise/understand current status• Component level health manifests• Paired events• Most service impacting is driven by monitors• Easier drill downs and view navigation

• Synthetic Transactions• End-to-end scenario view• Correlation logic handles transient failures• Tests for critical scenarios automated in System Center Operations Manager (SCOM)

pack• All steps are PowerShell cmdlets

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OCS 2007 R2• Single Number reach• Attendant Console• Delegation/TeamCall• Response Groups• SIP Trunking• Dial-in audio

conferencing• Higher def video• Workflow activities

for UC

What Is New – Enterprise Voice

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OCS 2007• “Anywhere Access”• Common voice

features• Unified messaging• Audio and video

conferencing

Lync Server 2010 • Enhanced 9-1-1 (E9-1-1)

for NA• Branch Resiliency (SBA)• Datacenter Resiliency• Call Admission Control

(CAC)• Call park, Announcement• Response Group

Improvements• Topology changes• Media bypass• Routing changes• Analog devices• Common area phones• Larger device portfolio

Voice Components

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PICMSN

AOL

Yahoo

RemoteUsers

EdgeServer

Perimeter

Network

DataMedia

SIP

FederatedBusinesses

PSTN

Media GW

ExUM

UC endpoints

ArchivingMonitoring

AD DS

SIP Trunk

On-premisesor

Online

Direct SIP

FE Server(s)(Registrar, Mediation,

Web, LIS, CAC, CMS, PDP)

BE SQL server

A/V Conf server

SBA

Analog Device

s

Tanjay, Aries:- IW phones- Common area phones

What Is New – Voice Quality• Higher Reliability Calls that Sound Even

Better

• Session Dialog Resiliency

• Conferencing Call Audio Quality Improvements

• Network Friendly Unified Communications

• Improved support for DiffServ and virtual local-area networks (VLANs)

• Call Admission Control

• Media By-Bass

• Next Generation of UC Devices and Gateways

• New IP and USB Phone devices with Better Ergonomics and Acoustics

• Device and gateway Partner Audio Quality Certification

• Enlightening User Voice Quality Experiences

• Simplified Audio Device Selection

• Integrated Test Calls

• In Call Audio Quality Feedback

• Empowering Admins to Manage Voice Quality

• Session Reliability Diagnostics and Monitoring

• Improved SCOM Alerts for Call Failures and Poor Audio Quality

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What Is New in Conferencing

• Single Client• Join Reliability• Dial-in Conferencing enhancements• Rich in-conference experience• Rich and Reach• Consolidation of Infrastructure

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What Is New in Archiving and Monitoring

• Tight coupling of web conference content archiving and IM archiving• Event based content activity log• Honor per user archiving settings when logging group IM and web conferences• Tool to create and export searchable session transcripts• Note: no archiving for P2P File Transfer sessions, Audio/Video, Application Sharing

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Communications Server “14”

Eg. Enterprise Vault

3rd Party Compliance Solution

Web Conferencing Server

Export Tool export session transcripts

Web

Conference

Archives

Branch Office Appliance/Archiving Agent

Lync 2010 Front End/Archiving Agent

Archiving DB

Repository

Archiving Server

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What Is New in UCMA• Simplified deployment model and Reduced

TCO• Downloadable Unified Communications

Managed API (UCMA) runtime instead of redist model

• PowerShell based TSE and Contact object creation instead of WMI

• Auto-provisioning at run time

• DNS based load balancing

• Microsoft Lync Server 2010 Enterprise Voice and resiliency

• Draining Support

• QoE

• Troubleshooting with CDR

• CER Diagnostics

• Session Initiation Protocol (SIP) Dialog and registration resiliency

• Bandwidth Management

• Back-to-Back User Agent

• Call Parking and Retrieval

• PSTN User Authentication

• VoiceXML Support

• Support Supervisor scenarios (Contact Center)/First class back-to-back user agent (B2BUA) support

• Agent anonymization

• Silent Monitoring

• Click-to-call (external web callers)

• Simplified object model for Presence

• Conferencing• Trusted conferencing user (TCU) model

• Support for ad hoc meetings and conferencing lobby

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Microsoft Lync Server 2010 Multitenant Pack for Partner HostingA unified communications (UC) solution for telecom and hosting providers

Available Workloads IM&P Desktop Sharing Conferencing UM PBX Replacement

Feature sets include:Appliances   Hand and head set I/O devices.Conferencing server gateway video   Real-time IP video, voice, and data services.Audio conferencing provider   Integration with hosted conferencing systems. Short Message Service (SMS)   Text messaging systems used by phones and mobile communication systems. 26

MobilitySupports Lync functionality on mobile devices

Multiple platformsApple iOS, Android, Windows Phone, or Nokia mobile devices

• Single touchConnect by IM, email, or voice

• Join an audio conference with a single click, directly from Outlook Mobile calendar

• Extended Enterprise Voice capabilitiesIncluding “call via work” and call forward setting from the mobile device.

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Lync Online

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Delivery ChoiceConnected business and optimized IT

• Consistent user experience across delivery options

• Common architecture and data model across deployments

• Flexibility in deployment – meets your complex needs

• Adaptability in deployment – enables changes at any time

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Hosted Service

Rapid scalability Advanced

manageability

On-Premise

Control and ownership Customization

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Q&A

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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© 2011 Microsoft Corporation.  All rights reserved.  Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.  Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.  This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED  OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.

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To be addedHosting PackMobility