microsoft office 2003 · pdf filebuild bright university human resource management...

Build Bright University Human Resource Management

1sBaOslashaNcMeBaHkarRKbRKgbuKAacutelik

(Introduction to Personnel Management)

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Chuon Samnang of 46


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Chuon Samnang Page 2 of 46


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2karbegaacuteItRbBfrac12nsectRKbRKgbuKaacutelik(Developing a Personnel System)

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1gt karsTHORNg)anRbmaNemIlnUvtMrUvkarrbsbuKAacutelik (Assessing Personnel Needs)

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karviPaKeTAelIkargar ( Job analysis)

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- zansup3kargar (job title) - naykdaeligan (department)

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- RbePTeacutensmOumlarsup3EdleRbIR)as (Types of material used)

- RbePTeacuteneRKOgbrikccedilarEdleRbIR)as (Types of equipment used)

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karerobrabbgethajBIkargar ( Job description)

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karbBacentakcaseacutenkargar ( Job specification)

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2gt karRbkaseRCIserIsbuKAacutelik (Recruiting)

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RbPBnieyaCit (Sources of Employees)



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karpSBVpSaytamRbBfrac12nsectCalkccedilNsup3Biess dUcCaTsSnavdthornI nigRBwwtthornbfrac12RtsmaKmBaNiCcentkmmicroGacbegaacuteIt)an nUvKuNPaBBIGntildekdakBakuumlpgEdr mankarxitxMRbwgERbgCaeRcInenAkntildeuacutegRbeTsxoslashHedImIpthornl[nieyaCkGaCIvkmmicroFun tUcGaceRbIR)as)ankthornarbiTRbkasnanaeacutenshKmn_TUrTsSn_ExSkab (cable television community bulletin



boards) kalanuvtthornPaB notraquokasbrvbarEdlRbkbedaybeccopykviCcentaCan xltsmYyeTot KW cuHGMBImuxtMENgenAelIRbBfrac12nsect bBacentUacutentambNthornajRbBfrac12nsectkMuBuumlUacuteTfrac12r

tMeacutelsMrabkarpSayBaNiCcentkmmicroEbbenHxusEboslashkKntildea ehIymcopyasGaCIvkmmicroFuntUccabepthornImrkposlashUacutevedaHRsay tMeacutelenHedayPaBRbugRbyfrac12tntilde karpSayBaNiCcentkmmicromYyEdlmanKuNPaBxltsnigcMeKaledA)anlyen nwgTakTaj mnusSlyen cMENkEacutekarpSayBaNiCcentkmmicroEdlcMnayeRcInenAkntildeuacutegRbBfrac12nsectpSayminRtwmRtUvGacnwgminhuclTsectpl[ eLIy karBiesaFn_xoslashHKWmantMeacutelRKbRKaneTAnwgGaCIvkmmicroFuntUcPaKeRcInbMput sMNUmBrmYyepSgeTot KWsYr mnusSGaCIvkmmicroFuntUcdeacuteTeTotenAkntildeuacutegtMbnGMBIeCaKCfrac12yrbsBYkeK cMeBaHkarpSayBaNiCcentkmmicroEdlCaCMnYyenH cUr GntildekeronsURtBIeCaKCfrac12y nigkMhusrbsBYkeK KWCakarRbesIrbMput

karBinituumleRCIserIs (Screening)

dMeNIrkarBinituumleRCIserIsGac[GntildekdwgGMBICMnaj cMeNHdwg nigriyabTrbsbuKAacutelmntildeaksup2EdlTaMgenH Gac [nieyaCkdfrac34manskthornanuBlmntildeakkMnt)anfa etInrNaenaHskthornismnigmanlkccedilNsup3smtthornisMrabmuxtMENgNamYyEdr eT bTBiesaFn_)anbgethajfakarCYlmnusSEdlmanlkccedilNsup3smtthorniRCuleBk GacpthornlplGaRkkdUcKntildeaeTAnwg karCYlmnusSEdlmanlkccedilNsup3smtthorniTabeBkEdr BakuumlsuMKWCacMnuccabepthornImkntildeuacutegkarBiniteRCIserIsebkccedilCnsMrab kargar BakuumlsuMrbsebkccedilCnGac[dwgBIRbvtthornirUb nigkarsikSarbseK ehIyvaCameFuumla)ayTI1kntildeuacutegkareRbobeFob ebkccedilCneTAnwgkarerobrabeacutenkargar kareFVIdUcenHFanafa GntildekminxateBleTAelIebkccedilCn EdlBitCamineqoslashIytb )aneTAnwgtMrUvkarkargarCaGbbrmaenaH

CaTUeTAkarsresrBakuumlsMNuMEbbbTRtUvmaneQmicroaH Gasfrac12ydsectan elxTUrsfrac12BTHORN elxsnthornisuxsgAacutem muxtMENg EdleFVI bTBiesaFn_kargar karcUlbMerIkgTfrac12B cMeNHdwg GntildekFana CaedIm karsMPasn_pTHORNal KWCatMNakkalTI2 kntildeuacutegkarBinituumleRCIserIsbuKAacutelik kntildeuacutegkarsMPasn_ GntildekRKbRKgnwg)andwgbEnszligmeTotedayTlmux KntildeaGMBIebkccedilCn EdlrYmmanTaMgkarsegaacutetGMBIrUbragxageRkAebkccedilCn kntildeuacutegkarsMPasn_ GntildekRKbRKgRtUvENnaM buEnthornminKYrRKbsgaacutet eTAelIebkccedilCneT sMxanKWTukraquokas[ebkccedilCnniyayedayesrI GntildeksMPasn_KYrEtsYrsMNYrNaEdlBakBfrac12nsecteday pTHORNalnwgkargar RbDiteLIgnUvbBacentIsMNYrEdlnwgGaccUldllkccedilNsup3smtthornirbsebkccedilCn)anRKbRKan xNsup3eBl EdleqoslashIytbnwgesckthornIbBacentakBIkargar (job description)

kMhusqAacutegcMbgcMnYn3 EdlCajwkjabekItmankntildeuacuteg eBlsMPasn_KW sup31gt min)anviPaKBItMrUvkarrbskargar[)anlMGitRKbRKanedImIbegaacuteItsMNYrEdlman

suBlPaB notsMxan nigeRbIR)as)anbrvbar2gt min)ansYrebkccedilCnnUvsMNYrRtwmRtUv edImIkMntBIcMnucxoslashaMg cMnucexSay

nigcMnucEdlskthornismcMeBaH kargarrbsBYkeK3gt karBwgEpyenkxoslashMageBkeTAelIRbtikmmicroBIkntildeuacutegcitthorn (gut reaction)

CMnYs[karvaytMeacutelBIeKalbMNgrbs ebkccedilCn



edayGaRsfrac12yeTAelIlkccedilNsup3vinicaumlfrac12y (criteria)

EdlkMntTukkntildeuacutegesckthornIbBacentakBIkargarkarsMPasn_eFVI[dMeNIrkarcMrajJeRCIserIs (selection process)

kanEtmanlkccedilNsup3edaypTHORNal nigpthornl[GntildeksMPasn_nUvKMnitsrub Edlfa etIebkccedilCnmanlkccedilNsup3smRsb eTAnwgkargarEdrbcurreneT ticnicxageRkamenHnwgCYyGntildekkntildeuacutegkarcMrajeRCIserIsebkccedilCnEdlsmRsb nwgkargar dUcCa sup3

1gtBinituumlkarerobrabBIkargareLIgvij munnwgeFVIkarsMPasn_2gtbM)atnUvkarrargjejItjejIm KWmannfrac12yfabegaacuteIt[manbriyakasmYysntildeiTsectsntildealrakTak3gt begaacuteIt[maneBlevlakMNtsMrabkiccopysMPasn_ ehIyGnuvtthorntam4gt ebIkcitthorn[TUlay eBalKWkuMbeBacopyjmtieyablmuneBk 5gt pthornleBlevla[ebkccedilCnniyayBIxoslashUumlneK KWkMuniyayeRcIneBk6gt ENnaM[)anR)akdBIRkumhulsquon nigkargar7gt sthornabedayykcitcopyTukdak epthornatGarmmicroN_ nigktRta8gt ecosvagkarBiPakSayaglMGitBIR)akebovtSr_9gt manPaBKYrsm10gtkuMTuk[ebkccedilCnenArgcaM KWBiPakSanUvCMhanbnTHORNabkntildeuacutegdMeNIrkarCYl rYckMnteBlmkCYbKntildeamthorngeTotticnicBinituumleRCIserIsepSgsup2eTotrYmman kareFVIetsthornBIkarpthornlkargar (employment tests) nigkar

BinituumlsuxPaBragkay kareFVIetsthornBIkarpthornlkargarvassTHORNg)annUvsmTa notkarsmRbkbbrvbar sntildeaeacuted PaBeacutevqoslashat buKAacuteliklkccedilNsup3 nigPaBeTogRtg karBinituumlsuxPaBragkayKWedImI[dwgfa etIebkccedilCnGaceqoslashIytb)aneTAnwgbT daeligansuxPaB nigkarTamTarrbskargarEpntildekragkayEdrbcurreneT

karcMrajeRCIserIsyk nigkarCYl (Selecting and Hiring)

ebIdMeNIrkareacutenkarBinituumleRCIserIsmtctlyenehIy karcMrajeRCIserIsykebkccedilCnlyenbMputsMrabkargar KW manPaBgayRsYlEfmeTot eTaHCayagNakfrac34eday munnwgcMrajeRCIserIsykCacugeRkay GntildekKYrEtcatviFan karN_cugeRkayKW BinituumlnUvGntildekFanarbsebkccedilCnedImI[manPaBRtwmRtUv nigdakbBacopyUacuteleTAkntildeuacutegkargar GntildekKYrEt yldwgBIninntildeakareacutenGntildekEdlFanaebkccedilCnEdleTarTneTArkkarpthornlkarBitBIGtthorncrit niglTsectPaB rbsebkccedilCn eTaHbICamanPaBlMeGogdfrac34manskthornanuBlyagenHkfrac34eday karBinituumlyagRbyfrac12tntildeRbEyg [dwgkarBitCamYyGtIt nieyaCk sala nigGntildekFanaepSgsup2eTotrbsebkccedilCn GacmanplRbeyaCn_bMput yagehacNas kfrac34karBinituuml GackMnt)anfa etIebkccedilCnniyayBitesmicroaHRtgEdrbcurrenGtGMBIRbvtthornIkargarrbsxoslashUumlnenaH

3gt karENnaMnieyaCitfmicroIsup2[sAacutealGMBIGaCIvkmmicrorbsGntildek (Orienting New Employees

to Your Business)



esovePAktRtaedayeacutedGMBIkargar (employment handbook) TMnakTMng)aneTAnwgnieyaCitTaMgenH [dwgGMBIBtrsquomansMxansup2enAkntildeuacutegRkumhlsquoun esovePAenHrYmmankarrMBwgTukrbsRkumhlsquoun eKalneya)ayR)akebovtSr_ lfrac12kccedilxfrac12NETHkargar plRbeyaCn_bnTHORNabbnSM nigTsSnsup3 rbsRkumhlsquouncMeBaHGtifiCn enAeBlEdlbuKAacutelikmntildeakcUl eFVIkar RkumhlsquounKYrEtpthornlnUvkarENnaM[dwgBIeKalneya)ayTUeTArbsRkumhlsquoun niglkccedilnsup3Caklakrbskargar kUumlncabvinfrac12y (rules)eacutenRkumhlsquounKYrEtRtUv)anBnuumll[lMGit nigkarrMBwgTukBIkargarKYrEtEacutekPaBKntildea edayGaRsfrac12y eTAelIsMnYrmYycMnYnEdl)aneqoslashIytb munnwgnieyaCitfmicroIcabepthornImeFVIkargar nieyaCitfmicroIKYrEtRtUv)anENnaM[sAacuteal nieyaCitcassup2 nigeFVI[man GarmmicroN_famankarsVaKmn_cMeBaHxoslashUumln

4gt bBaethatMeacuteltbsntildeg (Compensation Issues)

tMeacuteltbsntildegman 2RbePTKW sup3 not1brvbartMeacuteltbsntildegedaypTHORNal notR)akebovtSr_brvbar nignot2brvbartMeacuteltbsntildegminpTHORNal notplRbeyaCn_bnTHORNabbnSMbrvbar tMeacuteltbsntildegpTHORNal - R)akebovtSr_KWCatMeacuteltbsntildegEdlbuKAacutelikTTYlyageTogTat notTTYlCaRbcaMEx knoslashHEx bcurrens)thornah_brvbar GntildekeFVIkarRtUveKpthornlebovtSr_edayEpyenkelIeBlevla nottamemag eacutefpara s)thornah_ bcurrenExbrvbarbcurrenkfrac34EpyenkelITinntilde plkargar nottamEpnkarelIkTwkcitthornbrvbar tMeacuteltbsntildegEdlminpTHORNal - enAkntildeuacutegGaCIvkmmicroFuntUc PaKeRcIn plRbeyaCn_bnTHORNabbnSMKWCaEpntildekmYydfrac34sMxan eacutentMeacuteltbsntildegTaMgGs plRbeyaCn_buKAacuteliklUvenH manRbEhl40degeacutenkarcMnayeTAelIkarebIkR)akEx PaBEdlGacrkR)akcMeNj)aneacutenRkumhulsquontUcsup2 KWCakar snmicrotfaCalTsectplmYy (determinent) kntildeuacutegcMenamkarsnmicrotnana dMbUgfaetIplRbeyaCn_GVIxoslashHEdlRkumhlsquounRtUvpthornl [dlbuKAacutelik

rebobedaHRsaydfrac34eCaKCfrac12ymYykntildeuacutegkarpthornlplRbeyaCn_dlnieyaCitrbsGaCIvkmmicroFuntUcsup2 KWeacutelTukeday ELksup2nUvcMnYnR)akCaklakkntildeuuacutegbuKAacutelikmntildeaksup2 bnTHORNabmkbuKAacuteliknimYysup2eRCIserIskBacopybplRbeyaCn_EdlsmRsb eTAnwgtMrUvkarrbsxoslashUumlnnaeBlbccopyuacutebnntilde rebobedaHRsayenH eFVI[buKAacutelikdwgedayxoslashUumlnEacutegfa vamansmFmrsquoyagxlts eRBaH not1brvbar manesrIPaBkntildeuacutegkareRCIserIs not2brvbarminbgccedilM[buKAacutelikTaMgGsRtUvEtTTYlykkBacopybEtmYyNaenaHeT Ca]TahrN_ buKAacutelikvfrac12yekmicrogmntildeakEdlmankUntUceRcInGacmancMnab GarmmicroN_eTAelIkarFanarabrgEpntildekeFmicrojsMrab RKYsarKat KatBitCamincabGarmmicroN_eTAelIEpnkarcUlnivtthornn_enAeBlenHeT buKAacutelikmYyeTotenAkntildeuacutegRkumhlsquoun dEdlenHEdlmanvfrac12yRs)alGayuEssib)oslashay KmicroankUnEdlBwgBakKateT ehIyeRKagnwgcUlnivtthornn_ bgccedilM[buKAacutelik TaMgBIrenH TTYlplRbeyaCn_dUcKntildea KWCakareRbIR)asluyKmicroanRbsiTsectPaB GnuBaOslashati[manCMerIsxoslashHKWCaKuNsmtthornidfrac34sMxaneacutenrebobedaHRsaycMeBaHkareRKagCaEpnkarplRbeyaCn_

GaCIvkmmicroFuntUcsup2CaeRcInRbQmmuxeTAnwgkarlgdfrac34lM)akeacutencMeNHxoslashUumln enAeBlEdlBYkeKBuumlayameFVIpl RbeyaCn_[dUceTAnwgRkumhlsquounFMsup2 yagNakfrac34eday RkumhlsquountUcsup2GaceBjcitthornnwgplRbeyaCn_eacutenPaBGacposlashasbthornUacuter tamkalsup3eTssup3 nigkarbBacopyUacutelrebobfmicroIkanEtRbesIr tamrysup3pthornlnUvEpnkarEbbeRCIserIsedayxoslashUumlnEacuteg (afeteria

plan)



3 karCYlykbuKAacutelikEdlsmRsb(Hiring the Right Employees)

kgt karbegaacuteIteKalneya)aycMeBaHbuKAacutelikxgt karkMntnUvCMnajnigsmtszligPaBEdlRtUvkarKgt karrkbuKAacutelik

Xgt erobcMsMNuMEbbbTbMeBjrbsebkccedilCn ggt BakuumlsuMeFVIkargarcgt karsMPasn_ebkccedilCnkargar

muxCMnYjmYyGacdMeNIrkarlyeneTA)an edaysarmanbuKAacuteliklyennigmansmtszligPaB dUecntildeH edImIRKbRKgmux CMnYj[manRbsiTsectPaB GntildekRtUvEtcMNayeBlEsVgrk nigCYlbuKAacutelikEdlsmRsb

esckthornIENnaMenH BiPakSaBIdMeNIrkareacutenkarrkbuKAacutelik[kanmuxtMENgkntildeuacutegRkumhlsquounrYmman karbegaacuteIteKal neya)aycMeBaHbuKAacutelik karkMntnUvCMnajnigsmtszligPaBGVIEdlRtUvkar karEsVgrkebkccedilCndakBakuuml karbegaacuteItEbb bTBakuumlsuM nigkarsMPasn_ebkccedilCn karrkbuKAacutelik[kankarCakarsMxanNascMeBaHmuxCMnYjTaMgtUcTaMgFM Rkum hulsquonTaMgGssuTsectEtRbQmmuxnwgkarRbfuyRbfandUcsup2Kntildea kntildeuacutegkarCYlykbuKAacutelikfmicroI eTaHbICayagNakfrac34edayRkum hlsquounkanEttUc KWkanEtmanlTsectPaBtickntildeuacutegkareacutellkeBlevla nigcMnayEdlBakBfrac12nsecteTAnwgkarCYl ehIybnTHORNab mkbeNthornjecjnUvbuKAacutelikEdlmankMhus buEnthorn RkumhlsquounkanEtFM KWmanticnic nignItiviFICYlmanRbsiTsectPaB EdleFVI[karRbfuyRbfannwgeRKaHfntildeakkanEttUceTAsup2 RbsinebIelakGntildek notCaGntildekRKbRKgEdlCamcopyasRkumhlsquoun BItUceTAmFuumlmbrvbar nwgcatEcgRKbRKgRbtibtthornikarGaCIvkmmicroedayRbsiTsectPaB elakGntildekkfrac34RtUvEtGnuvtthornpgEdrtamtic nicxoslashHsup2TaMgenH

1gt karbegaacuteIteKalneya)aycMeBaHbuKAacutelik (Setting Personnel Policies)

dMbUgbgyens RtUvdwgBIxoslashUumlnGntildek cUrdwgfaGntildekeFVICMnYjGVI smtszligPaBpTHORNalxoslashUumlnnigcMnucexSayrbsGntildek ehIyBuumla yamRbemIlemIlnUvviFIEdlGntildeknwgykmkedaHRsaysszligankarN_ EdlGntildekrMBwgfanwgekIteLIgkntildeuacutegRbtibtthorni karRbcaM eacutefparaeacutenkareFVICMnYjrbsGntildek bnTHORNabmk sresrBIeKalneya)ayTaMgenaHedayrYmbBacopyUacutelnUvbBaethaTaMgGsEdlGac manplbHBaleTAelIbuKAacutelikdUcCa R)akebovtSr_ kartMelIgzansup3 karQbsMrakvisSmkal karsMucabQbeBl manTukccedillM)ak plRbeyaCn_bnTHORNabbnSM nigeKalneya)aycUlnivtthornn_



nItiviFIkargarnigbNthornuacuteHbNthornalRtUvEtbegaacuteIteLIg edImI[GntildekmanraquokaskanEtRbesIrkntildeuacutegkarTTYlykkargar EdleFVIecjmk dUcEdlGntildekcg)an GntildekGaccgKitBicarNaBIkarsMerccitthornbegaacuteItnUveKalneya)yCalaylfrac12kccedilGkSr dUcxageRkamenH sup3

emageFVIkar BicarNaBIcMnYnemageFVIkarkntildeuacutegmYys)thornah_ cMnYneacutefparakntildeuacutegmYys)thornah_ kargarenAeBlyb nig eBlvisSmkal RBmTaMgeBlevla nigviFIeacutenkarebIkR)akebovtSTaMgkargareTogTat nigemagbEnszligm karcMNay fvikaEdlmincaM)accMeBaHemagbEnszligmedayGRtaxlts KWCaRbPBmYyeacutenkarcMnayEdlmincaM)ac edaymanEpn karxagmux GntildekGacmanlTsectPaBerobcMcatEcgkargarrbsbuKAacutelikGntildekEdleFVIkarelIsemag [mkenARtwmkMrit Gbbrma enAeBlEdlrysup3eBlkMritxltsbMputekItmaneLIg Cajwkjab GntildekGacedaHRsayedayeRbIR)asCMnYy kargareRkAemagEdlRtUvpthornlR)kebovtSr_edayGRtaeTogTat

tMeacuteltbsntildeg PaKeRcIneacutencMNUlrbsbuKAacutelik KYrEtecjmkBIR)akebovtSr_CamUldsectanEdlmanlkccedilNsup3 RbkYtRbECgeTAnwgkarcMnayebIkR)akrbsRkumhlsquounRsedogKntildeaepSgsup2eTotkntildeuacutegRsuk vaGacnwgbMeBjbRgAacutebeTA[ R)akebovtSr_CamUldsectan edayTMrgeacutenkarelIkTwkcitthornxoslashHsup2dUcCa kMeacutereCIgsartic (small commission) bcurrenkfrac34Epn karkUtaR)akbEnszligm (quota bonus plan) cUrBuumlayameFVI[eRKOgelIkTwkcitthornmanTMnakTMngKntildeaeTAnwgeKaledA rbsGntildek nigeKaledArbsbuKAacutelikGntildek GntildekRtUvR)akdfa EpnkarGVIkfrac34edayEdlGntildekeRbI buKAacutelikBitCaylyagcas TaMgRsug

plRbeyaCn_bnTHORNabbnSM GntildekGacBicarNafanwgpthornl[buKAacuteliknUvkarcuHeacutefoslasheTAelImuxTMnij karFanarab rgCIvitedayminKiteacutefoslash karFanarabrgsuxPaB Epnkar R)akesaFnnivtthornn_ nigkarbgeacutefoslashQntildeUumllsikSaenAEacutesalaeron nigmhaviTuumlalfrac12ynana GntildekGacykcitthornTukdakcUlrYmpgEdrCamYuyBaNiCcentkrepSgsup2eTotkntildeuacutegEpnkarRkumCnBikar nigEpnkartMeacuteltbsntildegcMeBaHRkumkmmicrokr EpnkarmYyEbbenH Gacmannfrac12yfaCakarsnSM mYyyagsnsectwksnsectabenA kntildeuacutegkarcMnaydfrac34xltsbMputrbsGntildek

karQbsMrakvisSmkal etIkarQbsMrakvisSmkalmanrysup3eBlbunmicroan etIGntildeknwgkMNteBleacutenviisSm kalbcurreneT etIkatR)akExeT

karsuMcabQbsMrak etIGntildeknwgGnuBaOslashati[buKAacuteliksuMcabQbsMraberOgpTHORNalxoslashUumln krNIbnTHORNankntildeuacutegRKYsar visSmkal eacutefparaBiesssup2dUcCa eacutefparae)aHeqntildeat eacutefparaesAr_ bcurreneacutefparaGaTituumlEdrbcurreneT

karbNthornuacuteHbNthornal GntildekRtUvR)akdfa buKAacutelikrbsGntildek)anTTYlkarhateronRKbRKansMrabeFVIkargar kntildeuacuteg RkumhlsquountUcsup2 CaFmmicrotaGntildekRKbRKgEdlCamcopyas RtUvmanTMnYlxusRtUvxagkarbNthornuacuteHbNthornalbuKAacutelik buEnthornebIGntildek manGntildekRtYtRtaemIl BYkeKmntildeaksup2KYrEtTTYlsAacutealnUvsarsup3sMxankntildeuacutegkarkoslashayCaRKUbeRgondfrac34lyen ehIyKYrEteRKagnUv eBlevlaedImIbeRgonmnusSfmicroI



karcUlnivtthornn_ etIGntildekmanEpnkaryagNaxoslashHcMeBaHplRbeyaCn_eacutenkarcUlnivtthornn_ dUcCa snthornisuxsgAacutem EpnkarR)akesaFnnivtthornn_ nigkarFanarabrgRbcaMqntildeaM

eBlmanTukccedillM)ak GntildekGacnwgmanCMelaHCamYybuKAacutelikrbsGntildekEdlmin)anKitdlKuNPaBeacutenkargar EdlGntildekpthornl[eT viFankarlyenbMput KWeRKagEpnkarsMrabBYkeK rYcehIybegaacuteitnUvnItiviFIsMrabedaHRsaynUvTukccedil lM)akenH cUrGntildekBicarNaBIsiTsectirbsbuKAacutelikkntildeuacutegkarTamTar[BinituumleLIgvij nigbegaacuteItnUvxEcgsMrabPaBCaGCJa kNthornalEdlCaPaKITI3

kartMelIgzansup3 GntildeknwgcgBicarNabBaethatMelIgzansup3enHdUcKntildeanwgkartMelIgR)akebovtSr_ nigkarposlashasbthornUacuter tYnaTIkargarEdr ehIyvamanTisectBleTAelIkarrIkcMerInrbsRkumhulsquon

karRtYtBinituumlbuKAacutelikeLIgvij yUrsup2mthorng etIGntildeknwgBinituumlBIkarRbtibtthornikargarrbsbuKAacutelikGntildekEdrbcurreneT ebIBinituuml etIktthornaGVIxoslashHEdlGntildeknwgBicarNa etIGntildeknwgeFVIkarTUTatsgCaR)akebovtSr_ nigkarENnaMMkarhateronEdr bcurreneT

karbBaAumlb eTaHbIenHCabBaethaminCaTIeBjcitthorncMeBaHGntildekRKbRKgCaeRcInkfrac34eday karbBaAumlbenHRtUvman eKalneya)ayEdlsresrCalaylkccedilN_GkSrnUvbBaethaTaMgGsenaH dUcCakarbBaAumlreCIg siTsectieacutenPaByUrGEgVgeacuten kargar R)akTTYleRkayQbeFVIkar niglfrac12kccedilxfrac12NETHEdlFanacMeBaHkarbeNthornjecalPoslashamsup2edaytKitKUreRcIn eBl EdlGntildekbegaacuteItnUveKalneya)aypTHORNalrbsGntildekehIy cUrktRtanUveKalneya)aysthornIBIbBaethaTaMgGsEdlbHBaldl buKAacutelikmntildeaksup2 rYccMlg[BYkeKmYycabmntildeaksup2 bBaethaTaMgLay notdUcCaemageFVIkar karktRtaeBlevla karQbsMrakEdlenATTYlR)akebovtSr_ visSmkal bTbBacentaeacutepTHORNkntildeuacutegeacutenriyabfnigkaresoslashoacutekBak karebIkR)ak Ex RbBfrac12nsectkargar emagbEnszligm nItiviFIedayELk R)akTTYleRkayQbeFVIkar R)akesaFnnivtthornn_nigEpnkarcUlnivtthornn_ karcUlsMrakkntildeuacutegmnTHORNIreBTuuml nigkarBuumla)alEpntildekevCsaRsthorn RBmTaMgnItiviFIeBlmanTukccedillM)akbrvbar KYrEtRtUv)aneFVI[man lkccedilNsup3CabTdaeligan (standardize)

2gt karkMntnUvCMnajnigsmtszligPaBEdlRtUvkar (Determining Needed Skills and

Abilities)

knoslashwHkntildeuacutegkarTTYl)annUvmnusSEdlRtwmRtUvKWsszligitenARtgkarsMerccitthornfa etICMnajEbbNaEdlRtUvkaredImI ykmkRbtibtthornikargar eBlEdlGntildekdwgfaCMnajGVIEdlRtUvkarehIy GntildekGacpAacuteUacutepAacutegCMnajnigbTBiesaFn_rbs ebkccedilCneTAnwgtMrUvkareacutenkargar

CMhandMbUgkntildeuacutegkarviPaKelIkargarKWdwglMGitBIva ]bmafa GntildekCaGntildekRKbRKgEdlmmajwkeRcIn GntildeksMerc fanwgCYlnrNamntildeakmkCYysMralkiccopykarGntildekxoslashH cUrGntildeksMlwgemIlmuxgarCaeRcInEdlGntildekkMBugeFVI nigsMercfaetIGVI xoslashHCacMnucexSaynigxoslashMagrbsGntildek



]bmaeTotfa GntildeksMerccitthornRtUvkarCMnYyenAkntildeuacutegkriyalfrac12y TUrsfrac12BTHORNEtgEteraTtimesCabCaniccopy sMbuRtEdlRtUveqoslashIy tbkanEtKreRcIneLIg eKbBacentaTijTMnijkanEteRcIneLIg

eBlEdlGntildekmankarerobrabBIkargarenAelIRkdassntildeamehIy cUrGntildeksMerccitthornfaebkccedilCnRtUvmanCMnajGVIxoslashH sMrabbMeBjkargar CMnajGVIEdlTabbMputEdlGntildeknwgGacTTYl)an tam]TahrN_enH [eyIgsnmicrotCamunfaGntildek sMerccitthorndMbUgCYlelxaFikarmntildeak buEnthornRsabEtdwgfa elxaFikarmanedaykMr nigRtUvcMnayR)akGseRcIn elIsBI enHeTAeTot sUmIEtGntildekCvelx notGntildekEdlGacsresrrhfrac12sTantamsmthornIEdleKniyay)anbrvbar kfrac34esTHORNIrEtBi)aknwgrkEdr ehIykfrac34cMnayR)akGseRcIndUcelxaFikarEdr

GntildekRbEhlCaGacrk)annUvGntildekvayGgAacuteuacutelIelx eRBaHvamanPaBgayRsYlCagnigcMnayR)akGsticCagelxa Fikar bcurrenGntildekCvelx sisSCaeRcInenAtamviTuumlalfrac12ymanlkccedilNsup3smtthorniCaGntildekvayGgAacuteuacutelIelx)anyaglyen hIyBYkeK kfrac34kMBugEtrkkargareRkAemageFVIEdr cMnucbEnszligmmYyeTotKW enAeBlEdlGntildekcabepthornImrknrNamntildeakmkeFVIkargar [Gntildek cUrGntildekeCOCakfaGVIEdlGntildekcg)an KWcaslasehIy cUrKitfa GntildekRKbRKgEdlCamcopyasmntildeakpSayrkGntildek lkenAkntildeuacuteghag etIebkccedilCnRtUvmansmtszligPaBeFVIGVIxoslashH etIRKanEtGacbUkbBacopyUacutelKntildeanUvvikfrac12ybfrac12Rtlk[)anRtwmRtUv bcurren kanbBacentIGtifiCn ehIyeBlxoslashHpSBVpSaylkplitplrbsGntildekeTAGtifiCnTaMgenaHbcurren dMeNIrkarhageBl EdlGntildekenAqparaaybcurren mankaryleXIjxussup2KntildeacMeBaHkargarCaGntildeklk

GntildekRtUvdwgBICMnajEdlGntildekRtUvkarnigGacTTYl)an dUcEdlRtUv)ankMntfakarbNthornuacuteHbNthornalEbbNaEdlGntildek pthornl[buKAacutelik

3gt karrkbuKAacutelik (Finding Applicants)

enAeBlEdlGntildekdwgBICMnajEbbNacMeBaHbuKAacutelikfmicroIehIy GntildekeRtomCaeRscedImITMnakTMngCamYyRbPB EdlGacCYyGntildekRbkaseRCIserIsebkccedilCndakBakuuml manRbPBnigmeFuumla)ayCaeRcInEdlCYyGntildekdUcCaTIPntildeakgar rdsectbcurrenEacutekCnsMraberIsbuKAacutelik sarBtrsquoman TUrTsSn_ salaeron CaedIm Gntildekkfrac34GacEsVgrkGntildekdakBakuuml)anpgEdr tamrysup3karTakTgCamYymitthornPkthorni GntildekCitxag GtifiCn GntildekpAacutetpAacuteg buKAacutelikbccopyuacutebnntilde smaKmkntildeuacutegRsuk dUcCasPa BaNiCcentkmmicrofmicroIefmicroagEdlGntildekCasmaCik yagNakfrac34eday kuMemIlrMlgbBaethaEdlnwgekItmaneLIgtamrysup3kareRCIs erIsEbbenH etIGVInwgekIteLIgebIGntildekminRBmTTYlGntildekEdlBYkeKENnaM bcurrenkfrac34GntildekRtUvbeNthornjGntildekEdlBYkeK)anENnaM enaH

viFIsaRsthorneacutenkarRbkaseRCIserIsbuKAacutelikzitenAelIRbePTeacutenmuxCMnYj TItaMgrbsGntildek nigxoslashUumlnGntildekpTHORNal viFI RbesIrbMput KWeRbIRKbmeFuumla)ayTaMgGsbBacopyUacutelKntildea cMnucsMxan KWkareRCIserIs)anbuKAacutelikRtwmRtUv manCMnajsm Rsbnwgkargar eTaHbI)anmkBIRbPBNakfrac34eday

4gt erobcMsMNuMEbbbTbMeBjrbsebkccedilCn (Developing Applicants Forms)



karEdlBi)akbMputKWkarEsVgrk nigCYlmnusSEdlsmRsb GntildekRtUvmanviFIxoslashHsup2kntildeuacutegkarBinituumleRCIserIs ebkccedilCn nigcMrajerIsyknrNaEdllyenbMputsMrabmuxtMENg sMNuMEbbbTsuMkargar Ca]bkrN_mYyEdlGntildekGac eRbIR)as edImIeFVIkarsMPasn_ nigkarcMrajerIsykkanEtmanPaBgayRsYl

BakuumlsuMKYrEtmanTukkEnoslashgsMrabsresrnUvkarBitTaMgGsEdlGntildekRtUvkarCamUldaeligansMrabvinicaumlfrac12yeTAelIebkccedilCn Gntildeknwgcg)anEtsMNuMEbbbTNa EdlmanBtrsquomaneBjeljRKbRKanlmicrom eTaHCayagNakfrac34eday BakuumlsuM TaMgenaHRtUvmanlkccedilNsup3samBaOslashtamEtGntildekGaceFVI)an [ebkccedilCnbMeBjsMNuMEbbbTsin munnwgniyayCamYyBYk eK vaCacMnuccabepthornImeacutenkarsMPasn_dfrac34lyen vaGacCakarsresrerobrabBIbTBiesaFn_ eQmicroaHnigGasfrac12ydsectanrbs GtItnieyaCk BakuumlsMuCaKMrUmYyRtUveKpthornl[dUcxageRkam sup3

5gt BakuumlsuMeFVIkargar (Application for Employment)

eQmicroaHgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt eacutefparaExqntildeaMkMeNItgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

Gsfrac12ydsectanbccopyuacutebnntildegtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

elxTUrsfrac12BTHORNgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt bfrac12NNtildeebIkbrelxgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

eacutefparaExqntildeaMEdlGntildekcUleron sup3

bzmsikSa BIqntildeaMgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt dlgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt viTuumlalfrac12y BIqntildeaMgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt dlgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

mhaviTuumlalfrac12y BIqntildeaMgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt dlgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

etIGntildekmankar)atbgcMENkNamYYyeacutenragkayEdleFVI[GntildekminGaceFVIkargarmYycMnYnEdrbcurreneTgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

ebIman sUmerobrab nigR)abBIRbePTkargarEdlGntildekminGaceFVI)an sup3gtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

erobrabBIkargarcas nigkargarbccopyuacutebnntildekntildeuacutegtaragxageRkam edaycabepthornImBIkargarfmicroIbMput notrYmTaMgkarbMerIeyaFa ebIBakBfrac12nsectbrvbar sup3eQmicroaHRkumhlsquoun- BIqntildeaM dl- RbFan- mUlehtucakecj- R)akebovtSr_- zansup3gtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt



etIeyIgGacTakTgCamYynieyaCkEdlerobrabxagelI)anEdrbcurreneTgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt ebIminGac sUmbBacentakGntildekNaEdlGntildekcg[eyIgTakTggtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtmUlvicarN_gtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgtgt

6gt karsMPasn_ebkccedilCnkargar (Interviewing Job Applicants)

eKalbMNgeacutenkarsMPasn_ KWkardwgBtrsquomanBIebkccedilCn[)aneRcInGMBIRbvtthornikargar CaBiessTMlabkargar nigCMnaj kargarcMbgKW [ebkccedilCnniyayerobrabBIxoslashUumlneKpTHORNalnigTMlabkargarrbsBYkeKviFIlyenbMputKWsYrebkccedilCn nimYysup2nUvsMNYrCaklakdUcCa etIkargar cugeRkay GntildekeFVIGVI etIGntildekeFVIrebobNa ehtuGVI)anCaeFVIva

eBlGntildeksMPasbeNthornIr vaytMeacutelcMelIyrbsebkccedilCnbeNthornIr etIBYkeKdwgBIGVIEdlBYkeKkMBugniyayEdrbcurren eT etIBYkeKeKcevsBIkargar bcurrenkfrac34KmicroanCMnajkntildeuacutegParkiccopykargar etIBYkeKGacykmkKitBIPaBminRsbKntildeaedayGenoslashI (discrepancies) eacutenkargarEdreT enAeBlkiccopysMPasn_cb cUrGntildekesntildeI[ebkccedilCnmkCYbGntildekeBleRkay ebIGntildekKit facabGarmmicroN_ebkccedilCnmntildeakenaH kuMsnuumlaCamYyebkccedilCn [esaH luHRtaEtGntildek)ansMPasn_RKbebkccedilCnTaMgGsedImI [manPaBR)akdfa GntildekeRCIserIsebkccedilCnEdlRtwmRtUv

bnTHORNabmk epTHORNoacutegpTHORNatBtrsquomanEdlGntildekTTYl)an CaFmmicrota GtItnieyaCkKWCaRbPBdfrac34lyenbMput eBlxoslashH GtItnieyaCknwgpthornlBtrsquoman[eyIgtamTUrsfrac12BTHORN buEnthornCakarlyenbMput GntildekKYrEtsresrnUvBtrsquomanEdlGntildekcg)anrYcepJI edImITTYlkareqoslashIytbCalaylkccedilfrac12GkSrvij edImICYy[kareqoslashIytb)anqabrhfrac12s GntildekKYrEtsYrGtItnieyaCknUv sMnYrticEtCaklakGMBIebkccedilCn EdlGacTTYlcMelIymkvijxoslashIxoslashwm ]TahrN_ etIbuKAacutelikmntildeakenH)aneFVIkar[elak Gsrysup3eBlbunmicroan etIkargarrbsKatGn mFuumlm bcurrenlyeneT ehtuGVI)anCabuKAacutelikmntildeak enHcakecjBIRkumhulsquonelak

bnTHORNabBIGntildek)anepTHORNoacutegpTHORNatBtrsquomanrYcehIy GntildekGaceFVIkarsMerccitthorncMrajeRCIserIs)an buKAacutelikEdlRsm RsbGacCYyGntildekcMeNjluy buKAacutelikEdlerIsxusnwgeFVI[GntildekxatTaMgeBlevla sMParsup3 nigGacbeNthornjGtifiCn GntildekEfmeTot



4karbNthornuacuteHbNthornal nigkarGPivDAElign_buKAacutelik(Employee Training and Development)

kgt eKalbMNgeacutenkarbNthornuacuteHbNthornalnigkarGPivDAElign_ xgt dMeNIrkareacutenkarbNthornuacuteHbNthornal Kgt karkMntBIesckthornIRtUvkarsMrabkarbNthornuacuteHbNthornal Xgt kareRCIserIsnUvGntildekEdlRtUvbNthornuacuteHbNthornal ggt eKaledAeacutenkarbNthornuacuteHbNthornal cgt viFIsaRsthornbNthornuacuteHbNthornal qgt GntildekbNthornuacuteHbNthornal Cgt karRKbRKgkarbNthornuacuteHbNthornal Qgt karvaytMeacutelelIkarbNthornuacuteHbNthornal

KuNPaBrbsbuKAacutelik nigkarGPivDAElign_rbsBYkeKedayqoslashgkatkarhVwkhat nigkarGbrM KWCaktthornacMbgEdl eFVI[GaCIvkmmicroFuntUcrkR)akcMenj)anyUrGEgVg RbsinebIGntildekCYlnigrkSaTukbuKAacuteliklyensup2 vaKWCaeKalneya)ay dfrac34lyenKntildeuacutegkarvinieyaKeTAelIkarGPivDAElign_CMnajrbsBYkeK EdlCaehtueFVI[BYkeKGacbegaacuteInplitPaBkargarrbsBYk eK)an

CaerOysup2 karbNthornuacuteHbNthornalRtUveKeFVIEtcMeBaHbuKAacutelikfmicroIsup2bueNaNtildeaH enHKWCakMhus eRBaHbuKAacutelibccopyuacutebnntilde kfrac34RtUv karbNthornuacuteHbNthornalEdr edIm[BYkeKGacbtEbnTansPaBkareacutentMrUvkarrbskargarEdlmankarposlashasbthornUacuteryagqab rhfrac12s

1gt eKalbMNgeacutenkarbNthornuacuteHbNthornalnigkarGPivDAElign_ (Purpose of Training and

Development)

mUlehtusMrabbBacentakPaBrIklUtlasbuKAacutelikrYmman sup3- karbegaacuteIt[manbuKAacutelikEdlmansmtszligPaBCaeRscsMrabCMnYskEnoslashgbuKAacutelikNaEdlsuMQbbcurreneLIg

zansup3- karbegaacuteInnUvlTsectPaBrbsRkumhulsquonedImIedIrTannigeRbIR)asPaBrIkcMerIneacutenbeccopykviTuumlaedaysarEt

buKAacutelikmancMeNHdwg RKbRKan



- karbegaacuteIt[mannUvRkumkargarEdlmancitthornkanEtRslajkargarnigmanRbsiTsectPaBRKbRKanEdleFVI[ CMhrRbkYtRbECgrbsRkumhlsquounkanEtRbesIreLIg nigelIkkMBsTwkcitthorn (morale) rbsbuKAacutelik

- karFana)anRKbRkannUvFnFanmnusSsMrabkarBRgIkcUleTAkntildeuacutegkmmicroviFIfmicroIsup2karRsavRCav)anbgethajfaplRbeyaCn_CaklakEdlGaCIvkmmicroFuntUcTTYl)anBIkarbNthornuacuteHbNthornalnig

GPivDAElign_buKAacutelikrbsxoslashUumlnman sup31gt plitPaBkargarekIneLIg2gt karposlashasbthornUacuterbuKAacutelikfycuH3gt RbsiTsectPaBekIneLIg EdlnaMeTAdlkarcMeNjEpntildekhirBaOslashvtszliguacute4gt tMrUvkareacutenkarRtYtBinituumlemIlfycuH

Cajwkjab buKAacutelikmankaryldwgkanEtRbesIrBItMeacutel PaBeacutefoslashfntildeUacuter nigsuxumalPaBrbsxoslashUumlnEacuteg enAeBl EdlBYkeKeTACakanEtmanteacutemoslashcMeBaHRkumhlsquounnigsgAacutem CaTUeTA BYkeKnwgTTYl)annUvcMENkeacutenKuNRbeyaCn_ EpntildeksMParsup3kanEteRcIn EdlCalTsectpl)anmkBIplitPaBkargarrbsBYkeKekIneLIg ktthornaTaMgenHeFVI[BYkeK eBjcitthorn tamrysup3karsMerc)annUveKaledApTHORNalxoslashUumlnnigrbsRkumhlsquoun

2gt dMeNIrkareacutenkarbNthornuacuteHbNthornal (Training Process)

KMrUxageRkamCadMNakkalcaM)acsup2enAkntildeuacutegdMeNIrkareacutenkarbNthornuacuteHbNthornal sup3

- eKalbMNgrbsRkumhlsquoun- karvassTHORNgemIlBItMrUvkar- etImankarefoslashaHeFoslashayEdrbcurreneT- eKalbMNgeacutenkarbNthornuacuteHbNthornal- cMrajeRCIserIsnUvGntildekEdlRtUvykmkbNthornuacuteHbNthornal- cMrajeRCIserIsnUvviFIsaRsthornnigrebobrbbbNthornuacuteHbNthornal- eRCIserIsmeFuumla)ayeFVIkarvaytMeacutel- RKbRKgkarbNthornuacuteHbNthornal- vaytMeacutelkarbNthornuacuteHbNthornal

kareFVICMnYjrbsGntildekKYrEtmanyuTsectsaRsthorncaslas nigkMntnUveKalbMNgEdldwknaMnigCMruj[manRKb karsMerccitthornTaMgGs CaBiesssMrabkarbNthornuacuteHbNthornal RkumhlsquounnanaEdleRKagnUvEpnkarsMrabdMeNIrkarbNthornuacuteH bNthornal TTYleCaKCfrac12yeRcInCagRkumhulsquonEdlKmicroan mcopyasmuxCMnYjPaKeRcInbMputcg)aneCaKCfrac12y buEnthornBYkeKmin)an PcentabeTAnwgKMeragsMrabkarbNthornuacuteHbNthornalEdlCakarbegaacuteInnUvraquokaseCaKCfrac12yrbsBYkeK etIehtuGVI mUlehtuTaMg 5EdleKdwgjwkjabbMputKW sup3



1gt eBlevla - GntildekRKbRKgmuxCMnYjtUcsup2Kitfa karTamTarnUveBlevlaminGnuBaOslashati[BYkeKbNthornuacuteH bNthornal buKAacutelik)aneT

2gt karcabepthornIm - GntildekRKbRKgmuxCMnYjtUcsup2PaKeRcInbMput min)anGnuvtthornnUvkarbNthornuacuteHbNthornalbuKAacutelikeT dMenIrkarbNthornuacuteHbNthornalbuKAacutelik KWBYkeKminFoslashabdwgbcurrensAacutealeLIy

3gt CMnajFMTUlay - GntildekRKbRKgnanaeTarTneTArkPaBmanCMnajTUlay eRcInCagCMnajEacutekeTsEdl caM)acsMrabskmmicroPaBbNthornuacuteHbNthornalnigGPivDAElig

4gt xVHkareCOCaknigebIkcMhr - GntildekRKbRKgCaeRcIncUlcitthornrkSaBtrsquomansMrabEtxUumloslashnEacuteg edaysarkar eFVIEbbenH eTIbBYkeKlakBtrsquomanBIGntildekenAeRkambgAacuteab nigGntildekepSgeTot EdlGacmanRbeyaCn_ kntildeuacutegkarbNthornuacuteHbNthornalnigkarGPivDAElign_

5gt karmineCOtammtiTUeTAEdl[tMeacutelcMeBaHkarbNthornuacuteHbNthornal - mcopyasCMnYjtUcsup2xoslashHeCOfaGnaKtminGac TsSn_Tay bcurrenRKbRKg)an dUecntildeHkarxitxMrbsBYkeKsMedAEtcMeBaHskmmicroPaBnaeBlbccopyuacutebnntildebueNNtildeaH kmmicroviFIkarbNthornuacuteHbNthornalEdllyenGacCYy[RkumhlsquounGntildekTTYleCaKCfrac12y kmmicroviFIEdleFVIeLIgCalkccedilNsup3 rcnasMBfrac12nsectCamYynwgyuTsectsaRsthornnig eKalbMNgmanPvnIyPaB notPaBEdlGacekItmaneLIgbrvbarxltskntildeuacuteg karelIkkMBsplitPaB nigeKaledAepSgeTotEdlRtUv)ankMnteLIg enAkntildeuacutegebskkmmicroeacutenkarbNthornuacuteH bNthornal

karbegaacuteItyuTsectsaRsthornbNthornuacuteHbNthornal tMrUv[elIkeLIgnUvsMNYrCaeRcIntamlMdabdUcteTA sup31gt nrNaKWCaGtifiCnrbsGntildek ehtuGVI)anCaBYkeKTijBIGntildek2gt nrNaKWCaKURbkYtRbECgrbsGntildek etIBYkeKbMerITIpSaredayrebobyagNa etIBYkeKcUl

citthorneRbInUv]tthornmPaBeRbobeFobGVIxoslashH etIEpntildekNamYyeacutenTIpSarEdlBYkeKmineGIeBI 3gt etIRkumhlsquounmancMnucxoslashaMg nigcMnucexSayGVIxoslashH 4gt etIninntildeakareacutensgAacutemGVIxoslashH EdlmanTsectiBleTAelIRkumhlsquounGntildek



eKalbMNgeacutenkarbegaacuteItyuTsectsaRsthornbNthornuacuteHbNthornalbuKAacutelik KWeqoslashIynwgsMNYrcMnYn2dfrac34samBaOslashEtsMxan not1brvbaretI GntildekeFVICMnYjGVI nig not2brvbaretICMnYjrbsGntildekKYrEteTACaGVI edaymancMelIyCaeRsccMeBaHsMNYrTaMgBIrenH nigkar emIleXIjEvgqparaayBIebskkmmicro yuTsectsaRsthorn nig eKalbMNg RkumhlsquounrbsGntildeknwgGackMnt)anesckthornIRtUvkarsMrab karbNthornuacuteHbNthornalrbsxoslashUumln

3gt karkMntBIesckthornIRtUvkarsMrabkarbNthornuacuteHbNthornal (Identifying Training Needs)

tMrUvkarsMrabkarbNthornuacuteHbNthornalGac)anRbmaN)anedayeFVIkarviPaKeTAelIvisfrac12yFnFanmnusSsMxansup2cMnYn3 sup3 RkumhulsquonTaMgmUl lkccedilNsup3kargar nigtMrUvkarrbsbuKAacutelikmntildeaksup2

karviPaKenHnwgpthornlcMelIycMeBaHsMNYrxageRkam sup31gt EpntildekNaEdlRtUvkarbNthornuacuteHbNthornal2gt etIGVIeTAEdlbuKAacutelikRtUveronCaBiessedImIbegaacuteInsmtszligPaB3gt nrNaxoslashHEdlRtUvTTYl)ankarbNthornuacuteHbNthornal cUrcabepthornImedaykar)anRbmaNBIsszliganPaBbccopyuacutebnntilderbsRkumhulsquonfa etIeFVIyagdUcemthornc eFVIGVIxoslashHCakarlyenbMput

niglTsectPaBbuKAacutelikrbsGntildek kntildeuacutegkareFVIParkiccopyTaMgenaH RbsiTsectPaBeacutenkmmicroviFIbNthornuacuteHbNthornalGacRtUv)aneKvaytMeacutel tTlnwgkarviPaKenH EdlkarviPaKnwgpthornl[nUv bTdaeliganxoslashHEdleKvasEvgnwgKURbkYtRbECg (benchmarks) RkumhlsquounGntildekKYrEtdwgBIEpnkaryuTsectsaRsthornrysup3eBlEvg faetIvaQandlkEnoslashgNakntildeuacutegrysup3eBl5qntildeaMeTot GVIEdlGntildek RtUvkarcaM)ac KWkmmicroviFIbNthornuacuteHbNthornalmYyEdlnwgnaM[RkumhlsquounQaneLIg TI2 cUrBicarNafa etIRkumhlsquounKaMRTEpntildek fvikacMeBaHkarxitxMRbwgERbgkntildeuacutegkarbNthornuacuteHbNthornalEdrbcurreneT ebIKmicroaneT karbunbgNamYYykntildeuacutegkarbegaacuteItkmmicroviFIbNthornuacuteH bNthornaldfrac34rwgmaMmYynwgbraCfrac12y

bnTHORNabmk RtUvkMnt[)ancaslasfaetIkEnoslashgNaEdlRtUvkarbNthornuacuteHbNthornal vaKWCaPaBqaacuteUumltlIlakntildeuacutegkar Gnuvtthornn_kiccopyxitxMRbwgERbgbNthornuacuteHbNthornalTUTaMgRkumhlsquoun edaymin)anepthornat[cMRbPBEdlcaM)acbMput karRtYtBinituuml EpntildekxagkntildeuacutegnwgCYycgyenuacutelbgethajBIEpntildekEdl GacTajykplRbeyaCn_BIkabNthornuacuteHbNthornal)an bBacentIsareBIPfrac12NETHsthornIBI CMnaj (skills inventory) GacCYykMnt)anpgEdrnUvCMnajTaMgLayEdlbuKAacutelikmanCaTUeTA bBacentIsareBIPfrac12NETH enHnwgCYy[RkumhlsquounkMnt)anBICMnajGVIxoslashHEdlmansBVeacutefpara nigCMnajGVIxoslashHEdlRtUvkarsMrabkarGPivDAElign_na eBl GnaKt

enAeBlEdlGntildekkMnt)anBIkEnoslashgEdlRtUvbNthornuacuteHbNthornalehIy cUrGntildekykcitthornTukdakeTAelImatikaeacutenkmmicroviFI bNthornuacuteHbNthornal cUrGntildekviPaK BIlkccedilNsup3eacutenkargarEdlEpyenlelIkarerobrabrbsva nigerOgravCalaylfrac12kccedilGkSrBIGVIEdl buKAacutelikBitCaeFVI karbNthornuacuteHbNthornalEdlEpyenkelIkarerobrabrbsva KYrEtcUl[)anlMGitGMBIrebobeFVIkargareday QrelImUldaeliganBIParkiccopymYyeTAParkiccopymYyeTot karbMeBjkargarBitR)akdnwgeFVI[GntildekmanlTsectPaBdwg BIGVIEdl RtUveFVI



buKAacutelikmntildeaksup2GacRtUv)aneKvaytMeacuteltamrysup3kareRbobeFobkMritCMnajnigkarsMEdgkargarbccopyuacutebnntilderbsBYkeKCamYynwgbTdaeligankargar bcurrenkfrac34tMrUvkarEdlrMBwgTukrbsRkumhlsquoun PaBminRsbKntildeaedayGenoslashIrvagkMritCMnajBit nigkMritCMnajEdleKrMBwgTuk KWkMnt)annUvtMrUvkarsMrabkarbNthornuacuteHbNthornal

4gt kareRCIserIsnUvGntildekEdlRtUvbNthornuacuteHbNthornal (Selection of Trainees)

enAeBlEdlGntildeksMercfakarbNthornuacuteHbNthornalGVIEdlcaM)acnigenAkEnoslashgNaehIy karsMercbnTHORNabmkeTotKWRtUv yknrNamkeFVIkarbNthornuacuteHbNthornal cMeBaHGaCivkmmicroFuntUcsup2 sMNYrenHKWsMxanNas karbNthornuacuteHbNthornalbuKAacutelikmntildeak KWRtUvcMNajfvikaeRcIn CaBiess enAeBlEdlKatcakecjBIRkumhlsquounGntildekeTArkkargarEdllyenRbesIrCag ehtu dUecntildeHehIy)anCavaCakarsMxankntildeuacutegkarcMrajeRCIserIsyknrNamntildeakedayRbugRbyfrac12tntildemkeFVIkarbNthornuacuteHbNthornal kmmicro viFIbNthornuacuteHbNthornalenHRtUveKerobcMeLIg edImIBicarNaBIlTsectPaBrbsbuKAacutelikkntildeuacutegkareronsURtBIsMParsup3 nigeRbIR)asva [manRbsiTsectPaB ehIyedImIeRbIR)asFnFanEdlmanRsab[manRbsiTsectPaBbMput vakfrac34sMxanpgEdrfa buKAacutelik RtUv)anCMrujelIkTwkcitthornedaytamrysup3bTBIesaFn_bNthornuacuteHbNthornalenH karbraCfrac12yeTAelIkmmicroviFI vaminRKanEteFVI[ xUcdlbuKAacutelikbueNaNtildeaHeT EtEfmTaMgCakarxcopyHxcentayluypgEdr karcMrajeRCIserIs)anGntildekRtUvbNthornuacuteHbNthornalBit R)akd KwCakarsMxandleCaKCfrac12yeacutenkmmicroviFI

5gt eKaledAeacutenkarbNthornuacuteHbNthornal (Training Goals)

eKaledAeacutenkmmicroviFIbNthornuacuteHbNthornal KYrEtCabBakBfrac12nsectedaypTHORNalCamYynwgtMrUvkarEdl)an)ansmicroanTukenaH eKalbMngeacutenvKAacutesikSaKYrEtbBacentak[)ancasfa riyabfbcurrenkfrac34CMnajGVIRtUv)anposlashasbthornUacuterEdlCalTsectpleacutenkarbNthornuacuteH bNthornal nigKYrEtBakBfrac12nsectCamYynwgebskkmmicro nig EpnkarCayuTsectsaRsthornrbsRkumhlsquoun eKaledAKYrEtrYmmankarQan eqltaHeLIg (milestones) edImICYynaMykbuKAacutelikBIcMnucEdlKatsszligitenAsBVeacutefpara eqltaHeTAkancMnucmYyEdlRkumhlsquoun cg)anenAeacutefparaGnaKt karkMnteKaledAnana CaCMnYydlkarvaytMeacutelelIkmmicroviFIbNthornuacuteHbNthornal nigelIkTwkcitthorndl buKaacutelikpgEdr karGnuBaOslashati[buKAacutelikcUlrYmkntildeuacutegkarkMnteKaledA KWbegaacuteInnUvPvnIyPaBeCaKCfrac12y

6gt viFIsaRsthornbNthornuacuteHbNthornal (Training Methods)

mankarbNthornuacuteHbNthornalkargarBIrRbePT EdlGaceRbIR)as)ancMeBaHGaCIvkmmicroFuntUcsup2 KWkarbNthornuacuteHbNthornalenA nwgkEnoslashg (On-the-job) nigkarbNthornuacuteHbNthornalenAeRkARkumhlsquoun (Off-the-job) kalsup3eTssup3nImYysup2 nig nrNaxoslashH GVI nigmUlehtueacutenkmmicroviFIbNthornuacuteHbNthornalkMntnUv viFIsaRsthornEdlRtUveRbI

karbNthornuacuteHbNthornalenAnwgkEnoslashg- RtUvpthornldlbuKAacutelik enAeBlEdlBYkeKsMEdgkargarCaeTogTat eFVIdUcenH BYkeKminxateBl xNsup3EdlBYkekkMBugeronsURt bnTHORNabBIbegaacuteItEpnkarGVIEdlRtUvbeRgonehIy KWKYrEtCMrabCUn buKAacutelik[dwgBIesckthornIlMGitenH KYrEteFVInUv kalviPaKCamYynwgkarvaytMeacutelCaRbcaM edImICUndMNWgdlbuKAacutelikGMBI vDAElignPaB notkarrIkcMerInbrvbarrbsBYkeK rebobeacutenkarbNthornuacuteHbNthornalenAnwgkEnoslashgenH rYmmankarENnaMbgethaj karbgethat



beRgonBIkargar (apprenticeships) kmmicrosikSa (internships) PaBCaGntildekCMnYykar (assistantships) RBmTaMg karposlashasbthornUacuternigbgVwkkargar

karbNthornuacuteHbNthornalenAeRkAkEnoslashg rYmman )azkfa (lectures) karsikSaBiess PaBynthorn snntildeisiTbcurrenkar BiPakSatamkBacopykTUrTsSn_ krNI-sikSa karedIrtYnaTI kareFVIRtabtam(simulation) karbgethatbeRgontamkmmicroviFI nigkarbNthornuacuteHbNthornalenAkEnoslashgsMrabGegaacutet (Laboratory training) PaKeRcInbMputeacutenrebobTaMgenHGacRtUv)an eRbIR)asedayGaCIvkmmicroFuntUc eTaHbICarebobxoslashHRtUvcayfvikaeRcIneBkkfrac34eday karENnaMkargarsup3 KWsMrabbuKAacutelik fmicroIsup2 bIbYneacutefparadMbUg KWcM)accMeBaHeCaKCfrac12yrbsbuKAacutelikfImicro cMnucenH RtUv)anbgethajedaykarBitfa 60PaKryeacuten buKAacutelikTaMgGsEdle)aHbgkargar eFVIEbbenHkuacutentildegrysup3eBl10eacutefparadMbUg karENnMaKYrEtsgaacutetFparanelIRbFanbTdUc teTA sup3

- Rbvtthorni nig ebskmmicrorbsRkumhlsquoun- smaCiksMxansup2enAkuacutentildegRkumhlsquoun- smaCiksMxansup2enAtamEpntildek (department) nigrebobEdlEpntildeknimYysup2CYybMeBjebskmmicro[Rkumhlsquoun- kUumlncab nigbTbBacentaeacutepTHORNkntildeuacuteugrbsbuKAacutelik RkumhlsquounxoslashHeRbIkarENnaMedaypTHORNalmat cMENkxoslashHeTotsresrCalaylfrac12kccedilGkSr GaCIvkmmicroFuntUcsup2Ca

eRcIneRbIR)asRbFanbTTaMgenH enAkntildeuacutegkarENnaMBImnusSmntildeakeTAmnusSmntildeakeTot eTaHbICaeRbIR)asviFIsaRsthorn Nakfrac34eday bBaethasMxanKWfa buKAacutelikfImicro)anylcasBIkEnoslashgeFVIkarfmicroIrbsBYkeK

)azkfa sup3 bgethajR)abnUvBtrsquomanBIkarbNthornuacuteHbNthornaledaypTHORNalmat nigRtUv)aneRbIR)as enAeBlEdleKal edAbgethajR)abnUvBtrsquomanCaeRcInGenkdlmnusSCaeRcIn vakanEtsnSMsMeacuteccMnaykntildeuacutegkarpthornlnUv)azkfadlmnusS mYyRkum CaCagbNthornuacuteHbNthornalmnusSmntildeaksup2 karpthornlnUv)azkfa KwCakarR)aRsfrac12yTakTgEtmYyposlashUacutev (one-way

communication) EdlenHGacminEmnCaviFIEdlmanRbsiTsectPaBbMput kntildeuacutegkarbNthornuacuteHbNthornalenaHeT vaBi)akFana pgEdrfa GntildeksthornabTaMgGsylBIRbFanbTmYykntildeuacutegkMritdUcKntildeaeT edayEbreqltaHeTArkGntildek eronkMritmFuumlm GntildekGac bNthornuacuteHbNthornalBYkeKxoslashHTabCag nig)atbgBYkeKepSgeTot eTaHbICamanKuNvibtthorniyagenHkfrac34eday kfrac34karpthornlnUv )azkfa KwCameFuumla)ayEdlsnSMsMeacuteccMNaybMputkntildeuacutegkareFVI[manGntildeksthornab)ancMnYneRcIn

karedIrtYnaTI nigkareFVIRtabtamsup3 KWCarebobbNthornuacuteHbNthornalEdlBuumlayamnaMykmk[GntildekRtUveKbNthornuacuteH bNthornalnUvsszliganPaBeacutenkarsMerccitthornsmehtupl mankarbgethajbBaethaCaeRcInEdlnwgekIteLIg nigdMeNaHRsay sMrabeFVIkarBiPakSa eKykBakuumlesoslashakmYyEdlfa KmicroanGntildekbgethatbeRgonNaEdllyenCagbTBiesaFn_eT mk bgethaj[eXIjCakEsthorngBIkarbNthornuacuteHbNthornalEbbenH buKAacutelikEdlmanbTBiesaFn_GacerobrabBIbTBiesaFn_Bitsup2 RBmTaMgGacCYykntildeuacuteg nigeronBIkarrkdMeNaHRsaycMeBaHkareFVIRtabtamTaMgenH viFIsaRsthornenHsnSMsMeacuteccMNay nigRtUv)anykmkeRbIR)askntildeuacutegkarbNthornuacuteHbNthornalEpntildekTIpSarnigRKbRKg

viFIsaRsthornesatTsSn_ sup3 dUcCaTUrTsSn_ kaEstvIedGU nigExSPaBynthorn KWCameFuumla)aymanRbsiTsectPaB bMputkntildeuacutegkarpthornlnUvlkccedilxNETH nigsszliganPaBCakEsthorngkntildeuacutegrysup3eBlxoslashI KuNsmtthornimYyKWfa karsMEdg[emIlenAdEdl eTaHbICavaelgeRcIndgbuNNtildeakfrac34eday karenHminBiteTcMeBaH)azkfaEdlGacposlashasbthornUacuter dUcCaenAeBlEdleKbthornUacutervaKmicroin



(speaker) bcurrenrgTsectiBlBIkarKMramkMEhgBIxageRkA KuNvibtthornicMbgeacutenviFIsaRsthornesatTsSn_KWfa vaminGnuBaOslashati[ manCasMnYr nigGnthornrGMeBI notskmmicroPaBeTAvijeTAmkbrvbarCamYynwgvaKmicroineT kfrac34dUcCaminGnuBaOslashati[mankarposlashasbthornUacuter nUvkarsMEdg[emIlsMrabGntildeksthornabxussup2KntildeaEdr

karposlashasbthornUacuterkargar sup3 BakBfrac12nsectCamYynwgkarposlashasbthornUacuterbuKAacuteliktamrysup3kargarbnthornsup2Kntildea EdleFVI[BYkeKman GarmmicroN_lyencMeBaHkargarEdlmankntildeuacutegtYnaTIepSgsup2Kntildea CaFmmicrota eKeRbIviFIenHkntildeuacutegkarbNthornuacuteHbNthornalzansup3CaGntildekRtYt BinituumlemIl enHCayuTsectsaregsthornlyensMrabmuxCMnYjtUcsup2edaysarEtbuKAacutelikmntildeakGaceFVIkargar)aneRcInyag

viCcentaeRCARCH (apprenticeships)sup3 KWGPivDAElign_buKAacutelikEdlGacbMeBjParkiccopyxussup2Kntildea)anyageRcIn Ca Fmmicrota vaTakTineTAnwgRkumCMnajCaeRcIn EdlGnuBaOslashati[GntildekeronGnuvtthornnUvBaNiCcentkmmicroCaklakmYyehIyEdlGntildek eronRtUvcMnayeBlyagyUr edImIeFVIkar[ nigCamYyGntildekeFVIkarCanxltsEdlmanCMnay viCcentaeRCARCH KwvasmRsb CalkccedilNsup3BiesscMeBaHkargarTaMgLayNaEdlTamTarCMnajplitkmmicro

kmmicrosikSa nigPaBCaGntildekCMnYykar (internships and assistantships) CaFmmicrota vaKWCakarPcentabrvag bnTHORNberon nigkarbNthornuacuteHbNthornalenAnwgkEnoslashg Cajwkjab eKeRbIR)asvaedImIbNthornuacuteHbNthornalGntildekRKbRKgnigbuKAacutelik TIpSareTAeacutefparamux

kareronsURttamkmmicroviFI (Programmmed learnig) sup3 karbgethatbeRgonEdlCYyedaykMuBuumlUacuteTfrac12r nigvIedGU EdlRtYtRtaedaykMuBuumlUacuteTfrac12r (interactive video) TaMgBIrenHdUcKntildeamYykEnoslashgKW GnuBaOslashati[sikccedilakameronsURttam elOacutenrbseKpTHORNal bnTHORNabBIkMLuacutegeBlEdlcabepthornIm RKUbeRgonmincaM)acmanvtthornmaneT ehIysikccedilakamGaceron kntildeuacutegeBlEdlGnuBaOslashati viFIsaRsthornTaMgenH hakdUcCalyen buEnthornGaceTAhYsBIFnFanrbsGaCIvkmmicroFuntUcmYycMnYnkarbNthornuacuteHbNthornalenAkEnoslashgsMrabGegaacutet (Laboratory training)sup3 RtUveFVIeLIgedayGntildekbNthornuacuteHbNthornalman CMnajsMrabRkumnana CaFmmicrota eKeFVIvaenAEacutekEnoslashgGBuumlaRkit nigRtUveRbIR)asedayGntildekbNthornuacuteHbNthornalRKbRKgkMrit xltsnigmFuumlm edImIbNthornuacuteHsmicroartIRkumkargar niglTsectPaBEdlekIneLIg kntildeuacutegnfrac12yedaHRsaykarRKbRKg nigmnusS Edlmanvfrac12yzansup3esmicroIKntildea (peers) vaGaccMnayGseRcIn nigCaFmmicrotaRtUvesntildeIpthornledayGaCIvkmmicroFuntUcsup2EdlsMxan Cag 7gt GntildekbNthornuacuteHbNthornal (Trainers)

GntildekEdlnwgdMeNIrkarbNthornuacuteHbNthornal KWGaRsfrac12yelIRbePTeacutenkarbNthornuacuteHbNthornal nigGntildekEdlTTYlykkar bNthornuacuteHbNthornal PaKeRcInbMput GntildekRtYtRtaemIlCaGntildekbNthornuacuteHbNthornalenAnwgkEnoslashg (on-the-job training) rIEacutekar bNthornuacuteHbNthornalminenAnwgkEnoslashg (off-the-job training) KWbuKAacutelikkuacutentildegRkumhlsquoun bcurrenRKUbeRgonmkBIxageRkACaGntildekdMeNIr kar

karbNthornuacuteHbNthornalenAkntildeuacutegRkumhlsquoun CaTMnYlxusRtUvRbcaMeacutefpararbsGntildekRtYtBinituumlemIlnigbuKAacutelik dUecntildeH GntildekRtYt BinituumlemIlTTYlxusRtUv CayfaehtucMeBaHplitPaB nigkarbNthornuacuteHbNthornalGntildekeRkambgAacuteabrbsxoslashUumln GntildekRtYtBinituuml emIlTaMgenHKYrEtRtUv)aneKbeRgonBIticniceacutenkarbNthornuacuteHbNthornaldfrac34lyen BYkeKRtUvEtylBIcMeNHdwgnigCMnajEdlcaM )ckntildeuacutegkareFVI[buKAacutelikmntildeakmanRbeyaCn_cMeBaHRkumhlsquoun GntildekbNthornuacuteHbNthornalKYrEteronbegaacuteItnUveKaledAnigeKal bMNgsMrabkarbNthornuacuteHbNthornalrbsxoslashUumln Chuon Samnang Page 23 of 46


ehIykMntnUvviFIsaRsthornEdleRbIR)asnUveKalbMngTaMgenH edImImanTsectiBleTA elIplitPaBeacutennaykdaeliganrbsxoslashUumln BYkeKRtUvEtyldwgpgEdrGMBIrebobEdlmnusSeBjvfrac12y (adults) eronsURt nigBIrebobEdlRtUvTMnakTMng[)anlyenbMputCamYymnusSeBjvfrac12yTaMgenaH GaCIvkmmicroFuntUcnanaRtUvkarGPivDAEligsmtszligPaBbNthornuacuteHbNthornaleacutenGntildekRtYtBinituumlemIlrbsxoslashUumln tamrysup3bBacentUacutenBYkeK[eronvKAacutesthornIBIviFIsaRsthornbNthornuacuteHbNthornal kardakTunenHnwgeFVI[plitPaBekIneLIg

manviFIbIbYnkntildeuacutegkarcMrajeRCIsykbuKAacutelikbNthornuacuteHbNthornalsMrabkmmicroviFI off-the-job training RkumhlsquounCa eRcIneRbIR)asbuKAacutelikkntildeuacutegRkumhlsquoun sMrabbegaacuteItkmmicroviFIbNthornuacuteHbNthornalCaposlashUacutevkardlbuKAacutelik enAeRkAemageFVIkarrbsBYk eK kntildeuacutegeBlkiccopyRbCuMRkumhlsquoun bcurrenkfrac34mntildeakmthorngsup2 enAEacutekarRbCMu (sessions) bNthornuacuteHbNthornalEdlerobcMTukCamun manRbPB eacutenkarbNthornuacuteHbNthornalxageRkACaeRcInrYmman TIRbwkSa salabeccopykeTsnigviCcentaCIvsup3 kmmicroviFIGbrMbnthorn sPaBaNiCcentkmmicro nigRkumGPivDAElign_esdaeligkiccopy kareRCIsykRbPBmYyBIxageRkAsMrabkarbNthornuacuteHbNthornalmanKuNsmtthorninigKuNvibtthorniCa eRcIn KuNsmtthornidfrac34FMbMputKWfaGgAacutePaBTaMgenHmanEacutekeTscaslasxagticnicbNthornuacuteHbNthornalEdlCajwkjabmindUc krNIbuKAacutelikkntildeuacutegRkumhlsquouneTKuNvibtthornikntildeuacutegkareRbIR)asGntildekEacutekeTsbNthornuacuteHbNthornalmkBIxageRkA KWcMeNHdwgmankMnt rbsBYkeKBIpliplbcurrenesvakmmicrorbsRkumhlsquoun nigtMrUvkarGtifiCn GntildekbNthornuacuteHbNthornalTaMgenHmancMeNHdwgkanEt TUeTABIkarbMeBjcitthornnigtMrUvkarGtifiCn kntildeuacutegkrNICaeRcIn GntildekbNthornuacuteHbNthornalmkBIxageRkAGacGPivDAEligcMeNHdwgenH yagqabrhfrac12s tamrysup3eFVI[xoslashUumlnEacutegRCYtRCabBIRkumhlsquounmunnwgbNthornuacuteHbNthornalbuKAacutelik KuNvibtthornimYyeTOtKWcMnayxlts ebIeFobnwgkarbNthornuacuteHbNthornalenAkntildeuacutegRkumhlsquoun eTaHbICacMnayxltsCagenHGacTUTat)aneTAnwgRbsiTsectPaBekIneLIgkntildeuacuteg karbNthornuacuteHbNthornalkfrac34eday

fVIebIeyIgeRCIsykkarbNthornuacuteHbNthornalBIxageRkAbcurrenkfrac34BIkntildeuacutegRkumhlsquounk_eday kfrac34karsMxanKWBnuumllbkRsay edayRbugRbyfrac12tntildeBIeKaledA nig tMeacutelnanarbsRkumhlsquoun[caslas 8gt karRKbRKgkarbNthornuacuteHbNthornal (Training administration)

eRkayBIerobcMkmmicroviFIbNthornuacuteHbNthornal)anRtwmRtUvehIy GntildekRtUvRKbRKgkarbNthornuacuteHbNthornalcMeBaHbuKAacutelikEdl eRCIserIsrYc vaCakarsMxankntildeuacutegkartamdanemIl[)anR)akdfaetIvaeqoslashIytbeTAnwgeKaledAEdrbcurreneT xageRkam CasMNYrEdlRtUvBicarNamunnwgkarbNthornuacuteHbNthornalcabepthornIm sup3

- TItaMg- eRKOgCYysMrYl (Facilities)

- PaBGaccUldl)an (Accessibility)

- pasuxPaB- brikccedila- karkMnteBlevlakarykcitthornTukdakxltscMeBaHbBaethaTaMgenH nwgnaMeTArkeCaKCfrac12yeacutenkmmicroviFIbNthornuacuteHbNthornal GntildekRKbRKgkmmicro

viFIbNthornuacuteHbNthornaldfrac34manRbsiTsectPaBmntildeak KYrEteFVItamdMNakkaldUcteTAenH sup31gt kMnt[)ancaslasBIeKalbMngrbsRkumhlsquoun



2gt kMNtnUvesckthornIRtUvkarrbskmmicroviFIbNthornuacuteHbNthornal3gt kMnt[)ancaslasBIeKaledAeacutenkarbNthornuacuteHbNthornal4gt begaacuteItnUvviFIsaRsthornbNthornuacuteHbNthornaacuteal5gt sMercfaGntildekNaKYrykmkbNthornuacuteHbNthornal6gt sMercfaGntildekNaCaGntildekRtUveKbNthornuacuteHbNthornal7gt sMercfaGntildekNaCaGntildekbNthornuacuteHbNthornal8gt RKbRKgkarbNthornuacuteHbNthornal9gt vaytMeacutelkmmicroviFIbNthornuacuteHbNthornalkareFVItamCMhanTaMgenHnwgCYyGntildekRKbRKgbegaacuteIt)annUvkmmicroviFIbNthornuacuteHbNthornalmYymanRbsiTsectPaB edImIeFVI[

manPaBR)akdfaRkumhlsquoun mansuTsectEtbuKAacutelikmansmtszligPaBehIyrIkrayCamYykargar enHnwgcUlrYmCaviCcentman cMeBaHlTsectplcugeRkay9gt karvaytMeacutelelIkarbNthornuacuteHbNthornal (Evaluation of Training)

karvaytMeacutelelIkarbNthornuacuteHbNthornal KYrEtvaytMeacutelelIkarbNthornHbNthornal[)aneRcIndgeBlkMBugdMeNIrkar kMnt[)annUvkarlUtlaseTAmux (milestones) enAeBlGntildekGPivDAElign_karbNthornHbNthornal KYrEtvaytMeacutelbuKAacutelik edayeFVIkareRbobeFobnUvCMnajEdlBYkeKRtUvkar naeBlfmicroIsup2 nigCMnajEdlkMntedayeKaledAeacutenkmmicroviFIbNthornuacuteH bNthornal KYrktsMKalPaBminRsbKntildeaedayGenIoslashNamYyEdlekItman ehIyeFVIkarEksMrYl edImI[vaeqoslashIytbeTAnwg eKaledACaklak kmmicroviFIbNthornuacuteHbNthornalCaeRcInbraCfrac12y edaysarEtGntildekRKbRKgmineFVIkarvaytMeacutelelIkarrIkcMerIn rbsvarhUtdlhYseBl karvaytMeacuteltameBlevlakMntnwgmineFVI[karbNthornuacuteHbNthornalXoslashatcakBIeKaledArbsva eLIy



5karksagTMnukcitthorndlbuKAacutelik(Building Employee Trust)

kgt esckthornIeTogRtgxgt PaBRtwmRtUv Kgt briyakasnItikmmicro Xgt GntildekRKbRKgbuKAacutelik

viFImanRbsiTsectPaBbMputkntildeuacutegkarksagTMnukcitthornelIkEnoslashgeFVIkargar KWeFVIkarCamYyKntildea KmicroaneRKOgbMPanbcurrenbnoslashMdfrac34 manTsectiBl (magic gimmicks) bcurrendMeNaHRsaydfrac34samBaOslashNaepSgBIenHeToteT TMnukcitthornminGacekItmaneday sarebovtSr_hYsRbmaN dMeNIrkMsanthornBicnicdfrac34FM bcurrenkfrac34lfrac12kccedilxfrac12NETHkargardfrac34GscopyaruumlenaHeT KWvaekIteLIg)antamrysup3 kareFVIkargarCaRkum (teamwork)edayPaBesmicroaHRtgnigyutthorniFmrsquo eTaHbICaTMnukcitthornnigplitPaB KWCabBaethasmicrouacuteRK smicroaj ehIyRKanCaEpntildekeacutenTMnakTMngrvagKntildeanigKntildeakfrac34eday kfrac34manlkccedilNsup33eTothakdUcCamanTsectiBlCaviCcentman cMeBaHTMnukcitthorneTAelIGaCIvkmmicroFuntUcsup2 sup3

1gt GntildekRKbRKgEdlCamcopyasmuxCMnYjtUcsup2mancitthornTUlay nigesmicroaHRtgGMBIRbtibtthornikarRbcaMeacutefpararbsRkumhulsquon

2gt GntildekRKbRKgEdlCamcopyasmuxCMnYjtUcsup2ylRBmcMeBaHeKalneya)aybuKAacutelik

3gt GntildekRKbRKgEdlCamcopyascMNayeBlevlaeRcInGenk edImIykcitthornTukdakcMeBaHTMnakTMngCamYynig buKAacutelikeFVIkarkntildeuacutegRkumhlsquoun

1gt esckthornIeTogRtg (Honesty)

karlakGafrsquokM)aMgbgaacute[mankarsgSfrac12y enAeBlNakfrac34edayEdlBtrsquomanmankarlakelomeRcIn karbk RsaykanEtxus bsidaeligkmmicro (improvement) KuNPaBsrub KWEpyenkelIeKalKMnitEdlfa GntildekeFVIkarxVlxVay eRcIndUcGntildekRKbRKgEdrGMBIeCaKCfrac12yrbsGaCIvkmmicroxoslashUumln karsikSaBImuxCMnYjtUcsup2bgethajfa buKAacutelikmanTMenareTArk karvaytMeacutelRCuleTAelIR)akcMenjfaeRcInsnsectwksnsectab karsikSadEdlenHkfrac34bBacentakEdrfa eBlbuKAacutelik)andwgBIr )aykarN_hirBaOslashvtszliguacuteBitsup2 buKAacutelikTaMgGskfrac34TTYlsAacutealkarRKbRKgR)akcMNUlenaHedaysmicrofrac12RKcitthorn



eBlEdlmankarsgSfrac12yBIBtrsquomanGVImYyBIsMNakbuKAacutelik cUrbkRsay[BYkeKsthornabeRBaHkarniyayeday PaBmincaslasrbsBYkeK CHTsectiBlGaRkkdlxoslashUumlnGntildek xageRkamenHCaviFIxoslashHsup2edImIecosvagbBaethaenH sup3

- cMNayeBledImIniyaycrcaCamYybuKAacutelikrbsGntildek- RtUvdwgfaBYkeKkMBugKitBIGVI- rk[eXIjfaBYkeKcgdwgBIGVI nigR)abBYkeKenAeBlNaEdlGac- kuMR)abEtBIcMnuclyensup2- [raquokasdlbuKAacutelikpthornlCaBtrsquoman sMnYr nigsMNUmBr

2gt PaBRtwmRtUv (Fairness)

PaBRtwmRtUvmancabtaMgBIPaBminposlashasbthornUacuter(consistency)kuacutentildegskmmicroPaBeFVIkarrbsbuKAacutelik nigkarGnuvtthornn_ TIpSardfrac34smRsb rhUtdlepSgsup2EdlRKbRKgkEnoslashgeFVIkar

eKalKMniteacutendMeNIrkardfrac34RtwmRtUvenH tMrUv[GaCIvkmmicrotUcmYYyeKarBnUvvinfrac12ykUumlncabnigeKalneya)ay rbsxoslashUumln catTukbuKAacutelikesmicroIsup2KntildeaeBlmanbBaetharvagbuKAacuteliknigbuKAacutelik buKAacuteliknimYysup2KYrmanraquokasesmicroIsup2KntildeaedImI eFVIkar[GsBIlTsectPaBrbsBYkeK karsMerccitthorncMeBaHkarpthornlrgVan kartMelIgzansup3 nigkarlUtlaseTAmux KYrEtg EtEpyenkelIkarRbtibtthornikargar ehIykarRbtibtthornikargarKYrRtUv)anbBacentak[)anlMGitenAkntildeuacutegkarerobrabBIkargar enA eBlEdlkarRbtibtthornikargarmanPaBesmicroIKntildeakntildeuacutegcMenambuKAacutelikehIy eKKYEteRbIR)asnUvPaBeFVIkaryUrCag (seniority)

edImIpthornlGtszligiPaBdlBYkeK KnoslashwHsMxankntildeuacutegTMnakTMngkargarEdllyenKWkarRKbRKgkarR)aRsfrac12yTakTgKntildeakntildeuacutegRkumhulsquon karR)aRsfrac12yTak

TgKntildeaPaKeRcInbMputnwgmanlMhUrCabTbBacentanigkarENnaMeTAkanbuKAacutelik yagNakfrac34eday karR)aRsfrac12yTakTgKntildea notRBmTaMgPaBeTogRtgnigPaBRtwmRtUvbrvbarKwCadMeNIrkarposlashUacutevBIr (two-way process) nieyaCitnanaBi)aknwgkoslashayCa GntildekeFVIkarkntildeuacutegRkumdfrac34vfrac12yqoslashatnigsaTrNas RbsinebIBYkeKmin)andwgBImUlehtuEdlenABIeRkaybTbBacenta nigkarEN naMeTenaH ehIykfrac34sMxanpgEdrkntildeuacutegkarpthornl[nieyaCitnUvraquokascUlrYmCaKMnit nigmtieyabl munnwgGntildekRKbRKg EdlCamcopyasRkumhlsquouneFVIsMerccitthorn enHKWCakarbEnszligmesckthornIeacutefoslashfntildeUacuter nigGtszlignfrac12ydlkargarkntildeuacutegkaremIleXIjrbsnieya- CitPaKeRcInbMputnigRKYsarrbsBYkeK

karR)aRsfrac12yTakTgKntildearYmman karR)abbuKAacutelikBIkargarEdlBYkeKkankab rebobEdlmuxCMnYjkMBugdMeNIr kar nigkarGPivDAElign_EpnkareTAGnaKt kartbmkvij (feedback)CaGviCcentmanGaccM)acenAeBlxoslashH buEnthornkartbmk vijCaviCcentmanKYrEtCa]bkrN_dMbUgeKsMrabbegaacuteItTMnakTMnglyenrvagmnusS kuMePoslashcfabuKAacutelikKWCamnusSehIyBYkeK nwgrkeXIjGvisSasPaB (insinceritybrvbar BYkeKnwgeqoslashIytbcMeBaHkiccopyRbwgERbgEmnETnkntildeuacutegkarcatTukBYkeKfa CamnusSeBjvfrac12yEdlmankarTTYlxusRtUv rebobTakTgKntildeaminsaMjaMumYycMnYnEdlbegaacuteInkarR)aRsfrac12yTakTgposlashUacutev BIr rYmman sup3

- karRbCMuRtYtBinituumlelIkargarRbtibtthorniCaRbcaM noterogral3Exmthorngbrvbar- kthornarbiTRbkas (Bulletin boards)

- RbGbsMbuRtsMNUmBr (Suggestion boxes)



- RBwtthornbfrac12Rt (Newsletters)

- karRbCuMCMhrCaeTogTat (Regular open meetings)

3gt briyakasnItikmmicro (The Legal Environment)

muxCMnYjtUcsup2dMeNIrkarenAkntildeuacutegbriykasRsbcabdfrac34smicrouacuteRKsmicroajmYyEdldakkMritCaeRcIneTAelIkarRbkaseRCIserIs karcMrajerIsykkarrkkargar[eFVI nigkarGnuvtthornn_cMeBaHbuKAacutelikepSgsup2eTot cabGacbBacentakGMBIGVIEdl RtUvkar GVIEdlGacTTYl)an nigGVIEdlRtUvhamXat ralRbBfrac12nsectRKbRKgbuKAacutelikRtUvEtBicarNaBIlkccedilnthorniksup3 (statutes)EdlBakBfrac12nsecteTAnwgbBaethaTaMgGsenH4gt GntildekRKbRKgbuKAacutelik (Personnel Manager)

muxCMnYjtUcsup2CaeRcInminGaceacutellkrk)annUvGntildekEacutekeTsmntildeakEdleFVIkareBjemag edImIedaHRsaybBaetha FnFanmnusS)aneT eTaHbICayagNakfrac34eday enAeBlGaCIvkmmicromankarrIkcMerIn rcnasmltfrac12nsectrbsvakanEtsmicrouacuteRKsmicroaj ehIybBaethabuKAacutelikkanEtekIneLIgTaMgcMnYnnigcMnay cMnucCaklakeacutenmuxCMnYjRbePTenH KWvaeTACabgethaj[eXIj fa eKcaM)acRtUvkarGntildekRKbRKgbuKAacutelikeBjbcurreneRkAemag lkccedilNsup3EdlbgethajPaBcaM)acenH rYmman sup3

1gt RkumhlsquounmanbuKAacutelikCag 100nak2gt shCIBCaGntildektMnag[buKAacutelikTaMgenaH3gt karposlashasbthornUacuterbuKAacutelikmankMritxltsNas notnigeacutefoslashbrvbar4gt tMrUvkarcMeBaHkMlaMgkargarEdlmanCMnajbcurrenCMnajxoslashHsup2 bgaacutebBaethadlkarRbkaseRCIserIsbcurrenkfrac34karcMraj

eRCIserIs5gt Twkcitthorn (morale) buKAacutelikTab6gt mankarRbkYtRbECgdeNthornImbuKAacuteliklyensup2enAelITIpSar



6bsidaeligkmmicroplitPaBkargar(Productivity Improvement)

kgt KuNPaBeacutenCIvitkargarxgt plRbeyaCn_EdlGacbtEbn)anKgt karvasEvgplitPaBXgt karRbfuyRbfannwgbMlasbthornUacuter

GntildekGacKiteTAdlkarmanbuKAacutelikCaCagkarRbkYtRbECg kfrac34buEnthornRkumhlsquounGntildekenAEteFVI[manticCag ehIy cMeBaHGntildeknwgmankarGakGncitthornEdlbuKAacutelikmanTinntildeplTab eTaHbICaGntildekpthornlR)akEx[BYkeKeRcInCagkarRbkYt RbECgkfrac34eday karRsavRCav nigkrNIsikSaBIplitPaBbgethajfa karCMrujTwkcitthornnigkareBjcitthorneacutenGntildekeFVIkarEdl ekIneLIg GaceFVI[TinntildeplkargarekIneLIgEdr sBVeacutefparaenH GntildekRKbRKgEdleCOnelOnnigTMenIbsMerc)anKuN RbeyaCn_ BIplitPaB CamYynwgrebobRKbRKgFnFanmnusSEdleTAhYskarelIkTwkcitthorn

karENnaMenHBiPakSanUvmeFuumla)aybegaacuteInTinntildeplkargartamrysup3karelIkTwkcitthornnUvKuNPaBeacutenTsSnaTan CIvitkargar (quality of work life concepts) nigtamrysup3pthornlplRbeyaCn_tamtMrUvkarrbsbuKAacutelik kar cMnaysup3 karRKbRKgFnFanmnusSRbEhlCamincMNayeRcInCagkarposlashasbthornUacuterbuKAacutelik notkarCYlnigkarbNthornuacuteHbNthornal buKAacutelikfmicroibrvbar kartMelIgR)akExKmicroanmUldaeligan nigplitPaBeT plRbeyaCn_ sup3 plitPaBkanEtlyen GntildekeFVIkaresmicroaH RtgnigmanRbsiTsectPaB KuNPaBkargarkanEtxlts nigPvnIyPaBKgvgSeacutenGaCIvkmmicroekIneLIg

sarsup3sMxaneacutenkarelIkTwkcitthornnigRbsiTsectPaBrbsbuKAacutelik KWCalkccedilNsup3EdlRKbRKgelIBYkeK TMnakTMng edaypTHORNalKgenAkntildeuacutegkarRKbRKgdfrac34manRbsiTsectPaB noteBalKWpthornlnUvbriyakaskargarmYyEdlsMerc)annUveKaledA rbsRkumhlsquounnigbuKAacutelikkntildeuacutegeBlCamYyKntildeabrvbar nigkarRKbRKgFnFanmnusSdfrac34TMenIb

eCaKCfrac12yeacutenkarRKbRKgrbsGntildekvinicaumlfrac12ytamrysup3CMnaj nigcMeNHdwgrbsGntildekkntildeuacutegkarTTYlsAacutealnig)ansTHORNg emIlBIbBaethaTaMgLayEdleFVI[buKAacutelikxVlxVay nigtamrysup3lTsectPaBrbsGntildekkntildeuacutegkaredaHRsaykgVlTaMgenHeday karCYynigkarbMeBjcitthornbuKAacutelik

- etIbuKAacutelikGntildekdwgBIrebobEdlGntildekvinicaumlfrac12ynigvassTHORNgBIkarRbtibtthornikargarrbsBYkeKeT- etIGntildekCMruj nigpthornlnUvkarGPivDAElign_dlbuKAacutelikmntildeaksup2edaykmmicroviFIbNthornuacuteHbNthornal nigGbrMEdrbcurreneT- etIGntildekeCOCakelIbuKAacutelikrbsGntildek nigBWgEpyenkelIcMeNHdwgrbsBYkeKEdrbcurreneT- etIGntildekGnuBaOslashati[buKAacutelikrbsGntildekeFVIkarsMerccitthornEdrbcurreneT- etIGntildekmankarR)aRsfrac12yTakTgposlashUacutevBIrEdlkMnt RtwmRtUv nigTUlMTUlayCamYybuKAacutelikrbsGntildekEdrbcurreneT



RbsinebIGntildekeqoslashIyfaeTcMeBaHsMnYrTaMgenH GntildekRbEhlCaGntildekRKbRKgEpntildekFnFanmnusSEdleKmineBjcitthorn eLIy ehIyman notbcurrennwgmanbrvbar bBaethaBIplitPaBrbsbuKAacutelik 1gt KuNPaBeacutenCIvitkargar (Quality of Work Life)

edImITTYl)ankarRbtibtthornikargarmanKuNPaBxltsBIbuKAacutelikrbsGntildek KWGaRsfrac12yelIkarpthornlraquokasdlBYkeK sMrabkarlUtlaspTHORNalxoslashUumln karTTYleCaKCfrac12y TMnYlxusRtUv karTTYlsAacuteal nigkarpthornlrgVan R)akebovtSr_ KWCargVannigtMrUvkardMbUg eBlEdltMeacuteltbsntildegRtUv)anbegaacuteItedayEacutekPaBKntildeaehIy caM)acRtUveRbIviFIepSgeTotkntildeuacutegkarelIkTwkcitthorn nigbegaacuteInTinntildeplkargar mUldaeliganeacutenkiccopyRbwgERbgCMrujkargarKWkarTTYlsAacutealrbsGntildekBIbMng buKAacutelikEdlcgeFVIkargarlyen TTYlxusRtUv sMerc)an nigTTYleCaKCfrac12y

karposlashasbthornUacuterEdlRtUvBicarNakntildeuacutegkarbegaacuteItnUvKuNPaBeacutenbriyakasCIvitkargarrYmman sup3 BI sup3 karerobrablMGitBIkargarCamYyParkiccopyCaklak nigkarENnaMminecHERbRbYlcMeBaHrebobeFVIkargareTAdlsup3 karRbKlkargarepSgKntildea nigbtEbntamkalsup3eTssup3EdlbeNthornay[manniyfrac12tkmmicro PaBepSgKntildea nigkarlgcMenHxoslashUumln BI sup3 rcnasmltfrac12nsecteacutenkarbBacentaBIfntildeakelIdlfntildeakeRkam GntildekRKbRKgsMerccitthorn nigGntildekRtYtBinituumlcatEcg eTAdl sup3 karBakBfrac12nsectrbsbuKAacutelikkntildeuacutegkareFVIEpnkar karsMerccitthorn nignItiviFIRbtibtthornikargar BI sup3 bNthornajeacutenkarR)aRsfrac12yTakTgKntildeatamzananuRkm eTAdl sup3 karR)aRsfrac12yTakTgKntildeaposlashUacutevBIredaypTHORNalnigqabrhfrac12s BI sup3 karENnaMBIkargarenAnwgkEnoslashgEdl)ankMNt (Limited on-the-job instruction)

eTAdl sup3 raquokaseacutenkarGPivDAElign_GbrMnigGaCIB nigkarbNthornuacuteHbNthornalEdleCOnelOneTAmuxBI sup3 EacutekeTskmmicrokargar (job specialization) kntildeuacutegParkiccopymYy eTAdl sup3 esrIPaB (leeway)EdlGnuBaOslashati[buKAacutelikbMeBjParkiccopy)aneRcInedayeRCotERCkRbePTEacutekeTskmmicro (lines of specialization)

BI sup3 karvaytMeacutelkargarEdlmineTogTatnigmincaslas eTadl sup3 bTdaeliganRbtibtthornikargartameKalbMngCamYynwgviFankarN_EdlRKbRKgyagsmRsb BI sup3 suvtszligiPaBniglfrac12kccedilxfrac12NETHsuxPaBEdleFVsRbEhsnigminykcitthornTukdak eTAdl sup3 lfrac12kccedilxfrac12NETHkargarEdlsyenat mansuvtszligiPaB nigsuxPaB

ticniceacutenKuNPaBCIvitkargarKW eFVI[CabBakBfrac12nsectnwgbuKAacutelik edayEbgEcknUvTMnYlxusRtUv nigsiTsectiGMNac kuacutentildegkarRKbRKgdlbuKAacutelik 2gt plRbeyaCn_EdlGacbtEbn)an (Flexible Benefits)

karcMnayelItMeacuteltbsntildeg dUcCaR)akebovtSnigplRbeyaCn_ KWCaEpntildekdfrac34FMmYyeacutenkarcMNayRbtibtthorni kfrac34buEnthorn plitPaBkargarenAEtGacFoslashakcuHkntildeuacutegcMeNambuKAacutelikEdlTTYlplRbeyaCn_eRcIn buKAacutelikpthornlRbeyaCn_dlRkum hlsquoun edaysarR)akebovtSr_smRsbCabTakTgdlkarRbtibtthornikargar edayminsmnwgekItmaneLIgesaH min Emn suTsectEtbBaethaTaMgGseacutenkarelIkTwkcitthorn nigplitPaBkargaredaHRsay)anedaykartMeLIgR)akebovtSr_nigzansup3



enaHeT vamincaM)aceTkntildeuacutegkarEksMrYlR)akebovtSr_[hYsBIkritTIpSardfrac34smRsbenaH karpthornlplRbeyaCn_edImI bMeBjnUvtMrUvkarCaklak KWCaticnicmYyeacutenKuNPaBCIvitkargar vaCaviFImYyEdleFVIGtibrmakmmicrodltMeacutelcMnay Blkmmicro nigdlR)akcMnUlBItMeacutelenH edaymincaM)acbegaacuteInkarcMNaydfrac34FMTUlayenaHeT edaykarxitxMRbwgERbg CaBiessedImIbMeBjtMrUvkarbuKAacutelikmntildeaksup2 GntildekRtUvBRgwgtMeacutelelIkTwkcitthorneacutenplRbeyaCn_EdlGacbtEbn)an

Ca]TahrN_ GntildekGackatbnszligykarposlashasbthornUacuterbuKAacutelikEdlmincg)an nigcMnayelIkarRbkaseRCIserIs CYl nigbNthornuacuteHbNthornal edaybEgVrkarcMnayenHeTArkSaTukbuKAacutelikEdlmanbTBiesFn_ GntildekGacelIkTwkcitthornbuKAacutelikmntildeak [begaacuteInplitPaB edaypthornlraquokascMeBaHkar GPivDAElign_GaCIB notkarbNthornuacuteHbNthornalbcurrenkfrac34karGbrMkntildeuacutegsalabrvbar TnTHORNwmnwwgenH GntildekeFVI[CMnajbuKAacutelikRbesIreLIg nig TTYlsAacutealnUvtMeacutelnigbMngR)afntildearbsbuKAacutelik plRbeyaCn_Edlpthornl[buKAacutelikGacmantMeacuteldUckartMelIgR)akebovtSEdr eRBaH not1brvbar vaRbEhlmantMeacutelticCagkarrMeCIbrMCYl nigplit PaBkargarEdlfycuH nig not2brvbar vaRbEhlmantMeacutelTabCagkartMelIgR)akebovtSr_EdlGacpTHORNwmKntildea)an

Gayu karGbrM bTBiesaFn_kargar karbMeBjkargar sszliganPaBRKYsar (marital status) nigTMhMRKYsarKW Caktthornavinicaumlfrac12y EdlkMNtnUvRbeyaCn_ (utility) nigPaBTakTajplRbeyaCn_ plRbeyaCn_xussup2Kntildea RtUvnwg citthornmnusSxussup2KntildeaEdr tMrUvkarrbsmnusSralrUbmanlkccedilNsup3xussup2Kntildea buKAacutelikekmicrogsup2GacelIkTwkcitthorn)aneday[ eRbIR)asLanrbsRkumhlsquoun buKAacutelikcassup2Gaccg)anzansup3tYnaTI bcurren smaCikPaBkuacutentildegsmaKmNamYy bBacentIpl RbeyaCn_buKAacutelikEdlGacman nigkarsMurbsBYkeK KWesTHORNIrEtminGackMNt)an edImITTYl)antMeacutelxltsbMput GntildekRtUvEtpthornlplRbeyaCn_cMeBaHkargar nigGVIsup2EdltMrUv[man RBmTaMglTsectPaBEpntildekhiBaOslashvtszliguacuterbsRkumhlsquounGntildek

cUrKitBIrebobEdlGntildekGaceRbI)annUv sup3- kmmicroviFIsnSMmunbgBnsect- kmmicroviFIkMsanthorn- karcuHPaKry- GaharrUbkrN_- EpnkarhirBaOslashvtszliguacutepTHORNalxoslashUumln- R)akkMcI- karRbKlR)akQntildeUumllsalamkvij- EbgEckplcMeNj- LanRkumhlsquoun- KNnIcMNaypTHORNalxoslashUumln- karGnuBaOslashatisiTsect[ctrfynthorn- CMnYyRsbcab- visSmkalbEnszligm- karEfrkSakUn- zansup3kargar



- smaCikPaBeacutensmaKmviCaCIvsup3 bcurrenBaNiCkmmicro- kareFVIdMeNIrplRbeyaCn_TaMgGsenHminRtwmEteFVI[buKAacutelikeBjcitthorneT EfmTaMgeFVI[eKdwgnUvkgVlrbsGntildekedImIeqoslashIy

tbnwgtMrUvkarTaMgenH edaybegaacuteItbriyakaskargarEdlcUlrYmcMENkdlkarbegaacuteInnUvplitPaBkargareTotpg GntildekRtUvEtTTYlsAacutealnUvbBaethaplitPaBkargar nigtMrUvkarrbsbuKAacutelikedImI[GntildekGacpthornlnUvplRbeyaCn_smRsb tamsPaBkarN_sMBaFeacutenR)akebovtSr_ (Salary compression)

elakralhV (Ralph) KWCabuKAacutelikmntildeakmanbTBiesaFn_ GntildekKitfaKatCamnusSlyen buEnthornKatkMBugtyenUacutejEtyenrfa R)akebovtSr_rbsKatminRKbRKaneT GntildekqparalehIyxwg eRBaHGntildekeTIbtMelIgR)akEx nigbriyaTaneacutenCIvPaB (cost

of living) dlKatkalBImYyExmunenH ehIyR)akExenHeTotesatmanlkccedilNsup3RbkYtRbECgpg elakralhV hakdUcCarmilKuN ehIyTinntildeplkargarFoslashakcuH bnTHORNabBIcrcaKntildeaCamYyKatmk GntildekdwgfaKatcg[GntildekpthornlR)akEx [KateRcInCagelakGid (Ed) EdlCabuKAacutelikfmicroI Gntildek)anCYlralhVBIrqntildeaMehIy edaypthornl[Kat62gt000duloslashar kntildeuacutegmYyqntildeaM lUvenH KatTTYl)an 68gt500duloslashar buEnthornelak Ed EdleTIbEt nwgCYlmkkntildeuacutegtMeacutel56gt000duloslashar bueNNtildeaH elak Ralph KitfaKatKYrEt)aneRcInCagenHsMrabbTBiesaFn_2qntildeaMrbsKat ebIeFobnwgelak Ed

EdlekmicrogCag ehIyKmicroanbTBiesaFn_GntildekdwgfaR)akExdMbUg (starting salary) )anekIneLIgyagelOnCagkartMelIgR)akExCaeTogTat

buKAacutelikmanbTBiesaFn_ bcurrencMenHdwgEdleFVI[TakTaj KWmankarRbkYtRbECg lTsectpl sup3 PaBxusEboslashkKntildeakntildeuacutegkarpthornl R)akebovtSr_)ankoslashayCaticeTAsup2 rvagbuKAacutelikmanbTBiesaFn_eRcIn nigbuKAacutelikmanbTBiesaFn_tic enHeKehAfa sMBaFeacutenR)akebovtSr_

buKAacutelikmanbTBiesaFn_rbsGntildekmincUlcitthornvaeT BYkeKnwgRbtikmmicrotbmkvijCaGviCcentman edayBnuumlWtkar gar nigEsVgrknUvkargar kartMelIgzansup3 bcurrenkartMelIgR)akExmYyepSgeTot enAkntildeuacutegsszliganPaBenH GntildekGacTTYl sAacutealnUvbTBiesaFn_ karkanmuxtMEng (tenure) nigtMeacutelrbselak Ralph CamYynwgplRbeyaCn_Gacbt Ebn)an

kareRbIR)asticniceacutenKuNPaBCIvitkargaredImIelIkTwkcitthornnigpthornlrgVandlbuKAacutelik GacCalTsectpleFVI[man KuNRbeyaCn_BIplitPaB CakarBit eKaledAcugeRkayKWsMerc)annUvlTsectplxltsbMputBIkiccopyRbwgERbgticbMput R)akcMenjeRcInbMputBIkarcMnayticbMput Tinntildepl (output) FMbMputBIGVIsup2EdldakbBacopyUacutel (input)ticbMput edImI eFVIkareqltaHeTArkeKaledAenH GntildekRtUvEtdwgfaetIRkumhlsquounGntildekpthornlplyagdUcemthornc ehtudUecntildeH GntildekRtUvEtkMnt[ caslas nigvasEvgplitPaBsMrabkareRbobeFobenAeBlxoslashH3gt karvasEvgplitPaB (Productivity Measurement)

karkMnt[caslas nigviFIvasEvgplitPaBmanlkccedilNsup3xusKntildea viFICamUldaeliganmYyedImIbBacentakBIplit PaB KWplitPaBesmicroInwgTinntildeplEcknwgGVIsup2EdldakbBacopyUacutel eBalKWplitPaBCapleFobrvag output nig input eKvasbrimaN output edayTwkeacuted (workmanhip)karminlHbgnUvbTdaeligankargar nigPaBKmicroankartyenUacutejEtyenr Chuon Samnang Page 32 of 46


eKvasbrimaN input edaytMeacutelBlkmmicro emageFVIkar nigcMnYnbuKAacutelik edImITTYlplRbeyaCn_ karvasEvgTaMg enHRtUvEtmanlkccedilNsup3samBaOslash nigmankarEacutekPaBKntildeatamEdlGaceFVIeTA)an

viFIsaRsthornvasEvgplitPaBEdlsamBaOslashniggayylKW eFVIRbmaNviFIEckcMnUllksrub (output in

dollars) nigkarcMnayTUrTatsrub (input) eKTTYl)ankarekIneLIg nigtMeacutelCasVfrac12yRbvtthorni EtyagNakfrac34eday GntildekRtUvEtEksMrYlrkGtiprNa (inflation) edImIeRbobeFobrgVasplitPaBkntildeuacutegqntildeaMxussup2Kntildea cUrerIsykqntildeaMmUldaeligan (base year)nigpthornlsnTHORNsSn_ (index) 100[va bnTHORNabmk GntildekKitelxpleFob (Ratio) rvagkarTUrTat nigkarlk ehIyCamYynwgcMnYnenaH cUrKNnasnTHORNsSn_ nigeRbobeFobkareLIgcuHeacutensnTHORNsSn_TaMgBYg]bmadUcxageRkam sup3Year xxx1 xxx2 xxx3Total Sales $500000 $550000 $610000Compensation $247500 $275000 $302500Ratio 202 2 202Index 100 99 100

cUrKNnasnTHORNsSn_edayKuNpleFobTinntildeplsMrabqntildeaMNamYYy (given year)nwg100 rYcEcklTsectplenaHnwgpl eFobTinntildeplqntildeaMmUldaeligan eyIg)an sup3 100 x 2 200

xxx2 Index of Productivity =__________ = ________ = 9900 202 202

tYelxenHKWCasmmicroitkmmicro nigminTanEksMrYlrkGtiprNa buEnthornvabgethajfaplitPaB)anFoslashakcuHenAkntildeuacutegqntildeaM xxx2 ebIeFobnwgqntildeaMmUldaeligan xxx1 nigbgethajfaplitPaBkntildeuacutegqntildeaM xxx3 eTACaekIneLIgvij ebIeFobnwgkMriteacutenqntildeaM mUldaeligan xxx1

buEnthornGntildekmanbuKAacutelik10nakkntildeuacutegqntildeaM xxx1nig xxx2 nig 11nakkntildeuacutegqntildeaM xxx3 dUecntildeHGntildekGacvas)anpgEdr nUvTinntildepl notkarlkbrvbareacutenplitPaBcMeBaHemageFVIkar snmicrotfa buKAacutelikmntildeaksup2eFVIkar40emagkntildeuacutegmYys)thornah_eacuten2gt080 emagkntildeuacutegmYyqntildeaM xxx1 xxx2 xxx3Total Sales $500000 $550000 $610000Hours Worked 20800 20800 22880Ratio 2404 2644 2666Index 100 1099 1109

snTHORNsSn_enHbgethajfakarlkeFobnwgemageFVIkarkntildeuacutegqntildeaM xxx2 eRcInCagkntildeuacutegqntildeaM xxx1ehIydUcKntildeaEdr karlk kntildeuacutegqntildeaM xxx3 eRcInCagTaMg kntildeuacutegqntildeaM xxx1nigqntildeaM xxx2 plitPaBkargar)anekIneLIg etIbuKAacutelikfmicroImantMeacutelyag dUcemthornc

edayeRbIR)asplEckrvag output nig input GntildekGacvasskmmicroPaBNamYy nigbuKAacutelikNamntildeak eKGac vasplitPaBrbs typistmntildeakedaycMnYnTMBfrac12r nigGntildeklkmntildeakedaycMnYneacutenkarehATUrsfrac12BTHORNBIGtifiCn bcurrenbrimaNlk enAeBlsMerccitthornvasEvgyagNa nigBIGVI cUrGntildekBicarNafamnusSmntildeakeFVIGVIxoslashH lyenyagNa )anbuNNtildeanigjwkjabbcurren eT

snTHORNsSn_vasEvgnUvkMeNIn nigtMhyeacutenplitPaBEdlcgyenuacutelbgethajnUvkarERbRbYlxagkarRbtibtthornikargar rbsRkumhlsquounGntildek GntildekRtUvkarrgVasTaMgenH edImI[Gntildek sup3



1gt GackMnt)annUvbNthornaeKaledA nigGtszligiPaBTaMgLay2gt dwgfaetIGntildekQrenATItaMgNa3gt RtUv)aneKelIkTwkcitthornedaymUlehtusmRsbnanatamcMnYn minEmnmenaseBacopytnaeT nig4gt manmUldaeliganrYmeacutenkarR)aRsfrac12yTakTgCamYynwgbNthornabuKAacutelik FnaKarik nigTIRbwkSa

4gt karRbfuyRbfannwgbMlasbthornUacuter (Chancing change)

cMeBaHRkumhlsquounCaeRcIn karRBmGnuvtthornn_tamticnicKuNPaBeacutenCIvitkargar nigkarRKbRKgRbeyaCn_Edl btEbn)an GacposlashasbthornUacuterviFIEdlGVIsup2TaMgLayRtUveFVI vaBi)ak nigRbkbedayeRKaHfntildeakkntildeuacutegkareFVIbMlasbthornUacuterTaMgenH EtyagNakfrac34eday karposlashasbthornUacuterEbbenHminRtwmEtGaccaM)acbueNNtildeaHeT EfmTaMgCaPaBxusKntildearvagRkumhlsquounEdl RbkYtRbECg nigRkumhlsquounEdlminRbkYtRbECgpgEdr bTBiesaFn_)anbgethajfaedaymankarBieRKaHeyabl kareRKagEpnkar karbNthornuacuteHbNthornal nigkarGnuvtthornn_dfrac34smRsb TsSnaTanRKbRKgFnFanmnusSEdlbBacopyUacutelrebobfmicroI nwgkoslashayCabTdaeligansMrabkarRKbRKgdfrac34manRbsiTsectiPaB



7gtkarepTHORNrkargarnigTMnYlxusRtUv(Delegating Work and Responsibility)

kgt etIsiTsectiGMNacmanbuNNtildeaxgt etIGntildekRbKlsiTsectiGMNaceTA[GntildekNaKgt karbBacentakbkRsayBIkarepTHORNr Xgt rkSakarRtYtBinituuml ggt karbgVwkbuKAacutelikrbsGntildek cgt GnuBaOslashat[buKAacutelikeFVIkar

karepTHORNrkargar TMnYlxusRtUv nigsiTsectiGMNacenAkntildeuacutegRkumhlsquounmYyKWBi)ak eRBaHvaCakarGnuBaOslashati[GntildekepSg eFVIkarsMerccitthornkntildeuacutegkarcMNayfvikarbsGntildekRKbRKgCamcopyas yagehacNas GntildekKYrEtepTHORNrsiTsectiGMNac[RKbRKan sMrabeFVIkargar nigGnuBaOslashati[GntildekCMnYykarmankMnitpthornUumlcepthornIm nigeFVi[RbtibtthornikarenAEtdMeNIreTAmuxeBlEdlGntildek Gvtthornman

karENnaMenHBiPakSaBIkarRtYtRtaGntildekTaMgLayNaEdlmanTMnYlxusRtUvnigsiTsectGMnac nigBIkarbgVwkBYkeK [manbsidaeligkmmicroedayxoslashUumlnEacuteg vasgaacutetFparanBIsarsup3sMxaneacutenkarGnuBaOslashati[GntildekCMnYykarEdlmansmtszligPaBeFVIkartam rebobrbseKpTHORNal CaCagkarTTUccg[eKeFVIkardUcrbobGntildekRKbRKgCamcopyaseFVIenaHeT karepTHORNrkargar nigkarTTYl xusRtUvRbEhlCakargarBi)akbMput EdlGntildekRKbRKgEdlCamcopyasRtUvEteron GntildekRKbRKgxoslashHminEdleFVIdUcenHeT BYkeKTTUccgeFVIkargarnigedaHRsaybBaethaedayxoslashUumlnEacuteg GntildekxoslashHfaEtmatbueNNtildeaH ehIykarBitenAEtsMercGIVsup2edayxoslashUumlnEacuteg BYkeKpthornl[GntildekCMnYykarnUvTMnYlxusRtUvCaeRcIn buEnthornmansiTsectiGMNacbnthornicbnthornUumlcbcurrenkfrac34KmicroanTalEtesaH

1gt etIsiTsectiGMNacmanbunNa (How much Authority)

siTsectGMNacCaeRbgnsectnsup3EdleFVI[masIunedIreTAmux enAeBlEdlGntildekepTHORNrkargarnigTMnYlxusRtUv vasYrfasup3 etIvisalPaBbuNNtildea EdlGntildekGnuBaOslashti[mnusSmntildeakepSgeTotmksMerccitthornkntildeuacutegkarcMNayfvikarbsRkumhlsquounGntildek sMnYr enHmingayRsYleqoslashIyeTIy CYnkalGntildekRKbRKgEdlCamcopyasRtUvEtrkmeFuumla)ayedaHRsayva enAeBlKatyl RsbdUcEdlelakfmR)asWr (Tom Brasser) eFVI emaTnPaBrbsKatcMeBaHkMBUlburseFVI[lM)aksMrabKatkntildeuacuteg karEbgEcksiTsectGMnac Kat)anBuumlayameFVI buEnthornKatRsgakcitthorn EdlkarepTHORNrrbsKatminlyendUcKatKiteLIy eacutefpara mYy enAeBlEdlKatRtlbmkBIdMenIrCMnYjCaelIkdMbUgrysup3eBlxoslashI elak Brasser )anedIrecjBIkariyalfrac12y rbsKatedayxwgsM)aryagxoslashaMg Kat)anRKvIRkdasbBacentIR)akExmYyKMnr rYcERskyagxoslashaMgfa etInrNaEdl



Gnumfrac12tR)akbMNacelIsemag (overtime) TaMgGsenH enAeBlEdlacuteenAqparaay acuteeFVIva RbFanplitkmmicro eqoslashIytb

edayeXIjfa buKAacutelikTaMgGsgakmkemIlKatERskGMBIGVI elak Brasser TMlaksMelgcuH Katkfrac34edIr cUleTAkntildeuacutegkariyalfrac12yvijedaynaMRbFanplitkmmicroeTACamYypg enATIenaHKatR)abRbFanplitkmmicrofa elakman esckIthornkoslashahanGnuBaOslashati[manR)akbMNacelIsemag enHenAEtCaRkumhlsquounrbsacute ehIyacutenwgsMerccitthornfaetIeyIgnwg eRbItMeacutelbEnszligm(extra costs)GVI elakdwgcasehIy tMeacutelrbseyIgminBwgEpyenkeTAelIkarbgcMnayelIGRta elIsemagenaHeT RbFanplitkmmicrotb RtwmRtUvehIy buEnthorn elak)anR)abacutefaacuteTTYlbnTHORNuacutekTaMgRsugEpntildek plitkmmicro elak)anniyayfa acuteKYrEtbnthornkarxntildeHExntildeg[)ansMerccwgehIy )anCaacutenwgminhYseBlkMNtEdl RtUvsgkarRbKlTMnijeLIy elak Brasser )anniyay RtUvehIytamkarBitacuterMlwwk[GntildeksresrBIkar bBacentaTijBIrEdleTIbmunnwgacuteecjBITIRkug RbFanplitkmmicrotb GntildekGacniyayEbbenaHmthorngeTot ehIykntildeuacutegkarbBacentaTijBIrenHmankarbBacentaTijdfrac34FMEdlminTanbg EdlCaehtueFVI[acuteGnumfrac12tnUvR)akbMNacelIsemagenH elak Brasser niyay acutenwgeFVIkargardEdlenH ebIacuteenATIenH buuEnthorn cUreyIgeFVI[manlkccedilNsup3kanEtRbesIrsMrab eacutefparaGnaKt cabBIeBleacutefparaenHteTA R)akbMNacelIsemagcaM)acRtUvkarkarylRBmBIacute eyIgRtUvEtrkSakar cMnaytambeNthornay (costs in line) bnTHORNabmk elak Brasser eFVI[cbbBaethaCamYyRbFannaykdaeligan deacuteTeTotrbsKat rYmmanGntildekRKbRKgkariyalfrac12y nigPntildeakgarTij (purchasing agent) Kat)anehABYkeK[ cUlmkkntildeuacuteg rYcR)abBYkeKBIGVIEdlekItmaneLIg ehIyeFVI[R)akdfasiTsectiGMnacrbsBYkeKminrabbBacopyUacutelkarsMerccitthorn EdlbegaacuteInkarcMnayRbtibtthornikareacutenRkumhlsquouneLIy KatbBacentakfa karsMercEbbenHRtUvmankarylRBmBIKat BIeRBaHvaCaRkumhlsquounrbsKat KatKWCaGntildekEdlnwgxatbg RbsinebI nigenAeBlEdlkarcMNayelIsR)ak cMenjEdlTTYl)an

buEnthorn RbsinebIGntildekRKbRKgEdlCamcopyasRtUvEtdMenIrkarRkumhlsquoun[eCaKCfrac12y GntildekRtUvEtepTHORNrsiTsectiGMnac[)an smRsb siTsectiGMnac)ansmRsbbuNNtildea KWGaRsfrac12yelIsszliganPaBrbsGntildek yagehacNas kfrac34GntildekKYrEtepTHORNrnUvsiTsecti GMNaclmicromRKbRKan sup3

not1brvbar[kargardMeNIrkar)annot2brvbarGnuBaOslashati[buKAacuteliksMxansup2pthornUumlcepthornImKMnit nignot3brvbareFVI[kargarenAEtdMeNIkareBlGntildekGvtthornman

2gt etIGntildekRbKlsiTsectiGMNaceTA[GntildekNa (To Whom Do You Delegate)

karepTHORNrnUvTMnYlxusRtUvminEmnRKanEtniyayeTAkanGntildekCMnYykarfa mkenH GntildekkankabhagNa+ mnusSEdlGntildekepTHORNrTMnYlxusRtUv nigsiTsectiGMNac[ RtUvEtmansmtszligPaBenAkntildeuacutegEpntildekbeccopykeTsEdlGntildek[BYkeKTTYl xusRtUv yagNakfrac34eday vaminTanRKbRKaneT

elIsBIenHeTAeTot GntildekEdlbMeBjtYnaTIRKbRKgenAkntildeuacutegRkumhlsquounRtUvEtCaGntildekRKbRKgmntildeak bcurrenkfrac34CaGntildekEdl GackoslashayCaGntildekRKbRKg)an kargarcMbgrbsGntildekRKbRKgKWRtUverobcMEpnkardwknaM nigsMrbsMrYlkargarrbs



GntildekdeacuteTeTot GntildekRKbRKgmntildeakKYrEtmankarepthornImKMnitcMnabGarmmicroN_ nigkarRsemIRseacutem GntildekRKbRKgnaykdaeligan mntildeakRtUvEtmankarCMrujedayxoslashUumlnEacuteg edImIcabepthornImnigeFVI[kiccopykarTaMgBYgdMeNIrkareTAmux GntildekRKbRKgmntildeakminKYr [eKR)ab ]ThrN_dUcCa etIbuKAacutelikcabepthornImeFVIkarTanemagbcurreneT lkccedilNsup3eacutencriyasmtthorniRtUvEtTTYl)ankar BicarNa GntildekRKbRKgmntildeakdfrac34sMxanKYrEtrwgmaM manqnTHORNHRKbRKanedImIBuHBarkarCMTasRbqaMg enAeBlcaM)ac nigKYr EtmanpgEdrnUvTsSnsup3pTHORNalxoslashUumlnedImIemIleXIjfalyen buEnthornminrhUtdlkoslashayeTACaGntildekRbqaMgCamYybuKAacutelikenaHeT

3gt karbBacentakbkRsayBIkarepTHORNr (Spell Out the Delegation)

GntildekEdlmansmtszligPaBcgdwgBIGVIEdlBYkeKRtUvTTYlxusRtUv bTBiesaFn_rbs Charles P Wiley

bgethajfaetIGntildekRKbRKgRtUv[BYkeKdwgyagdUcemthornc Kat)ancabepthornImedaybegaacuteItRkumhlsquountUcmYy Kat)anEbg EckvaCabInaykdaeligan KWEpntildekplitkmmicro Epntildeklk nigEpntildekrdaelig)al

GntildekRKbRKgEdlkankabplitkmmicroTTYlxusRtUvcMeBaHkarpSayBaNiCcentkmmicro sMeNIBIGtifiCn nigbMerIGtifi-Cn elak Wiley )ancatTuk Epntildekrdaelig)alfaCaTIsntildeakkar nigCaGgAacutePaBesvakmmicrosMrabEpntildekBIrepSgeTot GntildekRKbRKgEpntildekenHTTYlxusRtUvcMeBaHbuKAacutelik karTij nigeFVIbBacentIKNenyuuml elak Wiley )aneRKagEpnkar karGnuvtthornn_ nignItiviFInanacaM)acCamYYynwgbNthornaGntildekCMnYykarrbsKat edImI[dMeNIrkarkargar bNthornaGntildekCMnYykar rbsKatCYyCaBiesskntildeuacutegkarbgethajBIdMeNIrCanelIKntildea bcurrenPaBxVHcenoslashaHmYycMnYnkntildeuacutegTMnYlxusRtUvEdlRbKl[ bnTHORNabmk KatsresrnItiviFICalaylfrac12kccedilGkSr dUecntildeHehIy GntildekRtYtBinituumlemIlmntildeaksup2manr)aykarN_lMGitBImuxgar rbsnaykdaeligannImYysup2 nigvisalPaBeacutensiTsectiGMnacmntildeaksup2 r)aykarN_enHrYmmanbBacentIskmmicroPaBCaklakEdlBYk eKeFVItamKMnitpthornUumlcepthornImpTHORNal nigbBacentIskmmicroPaBEdltMrUv[mankarylRBmcMeBaHelak Wiley bcurrenGntildekCMnYykarRKb RKgTUeTAeBlKatGvtthornman

elak Wiley )anKitGMBIeBlevlaEdlKatGacGvtthornmanBIeragcRk edImIR)akdfaGVIsup2enAEtdMeNIrkar eTAmux GntildekRKbRKgplitkmmicroRtUv)anEtgtaMgCaGntildekCMnYykarRKbRKgTUeTA nigRtUv)anpthornlnUvsiTsectiGMnac edImIeFVIkar sMerccitthornTaMgGs eBlelak WileyGvtthornman kntildeuacutegkarKitGMBIGvtthornman elak Wiley)anedIrmYyCMhaneTot Kat)anENnaMRbFannaykdaeliganmntildeaksup2[EtgtaMg nigbNthornuacuteHbNthornalGntildekCMnYykarmYyrUbEdlGacdMeNIrkarnaykdaeligan RbsinebI nigenAeBltMrUvkarekItmaneLIg cUrR)akdfanaykdaeliganTaMgGsRtUv)ansMrbsMrYl enAeBlGntildekbBacentakbk RsayBIkarepTHORNrTMnYlxusRtUv nigsiTsectiGMnacdlGntildekRKbRKgsMxanmntildeaksup2 dUecntildeHehIy Gntildek)ankatbnszligynUvraquokas eacutenkarPanRclM kfrac34dUcCaFanaGHGagfaKmicroanPaBmnTHORNilsgSfrac12yBInrNa EdlTTYlxusRtUvkargarNamYyeTIy cwg ehIy GntildekRKbRKgsMxanGaccatviFankarEklMG munnwgcabepthornImdMeNIkar

4gt rkSakarRtYtBinituuml (Keeping control)

eBlEdlGntildekRKbRKgtamrysup3GntildekepSgeTot vasMxanEdlGntildekRtUvRtYtBinituuml GntildekeFVIvaeday[GntildekEdlenA eRkambgAacuteabmntildeakTTYlxusRtUvcMeBaHskmmicroPaBrbseK rYcehIyBinituumlemIlnUvlTsectpleacutenskmmicroPaBTaMgenaH



kntildeuacutegkarRtYtBinituumlCMnYykarrbsGntildek cUrGntildekBuumlayameFVI[mantuluumlPaB GntildekminKYreTABakBfrac12nsectkntildeuacutegRbtibtthornikar rbsGntildekRKbRKgsMxansup2eT EdlnaM[raMgsTHORNHkargarrbseK bcurrenkfrac34GntildekKYrdkxoslashUumlnecj[qparaay EdlGntildekElgRtYtRtaelI GVIsup2TaMgLay

GntildekRtUvkarBtrsquomantb (feedback) BIBYkeKedImI[GntildekdwgCaniccopy r)aykarN_CaviFIeqoslashIytbdfrac34RtwmRtUvmYy cMeBlevla vaGacCakarraykarN_RbcaMeacutefpara RbcaMs)athornh_ bcurrenRbcaMEx edayGaRsfrac12yeTAelIGntildekRtUvkarBtrsquoman TaMgenaHqabyagNa RbFannaykdaeliganmntildeaksup2GacraykarN_BIkarrIkcMerInrbsxoslashaeligUumln bcurrenkfrac34karxVHxatenAkntildeuacutegEpntildekplit kmmicroEdlsmRsbnwgskmmicroPaBrbsxoslashaeligUumln karRbCuMbuKAacutelikCaRbcaM KWCaviFImYyepSgeTotedImITTYlyknUvkareqoslashIy tb enAkuacutentildegGgAacuteRbCuM RbFannaykdaeliganGaceFVIGtszligaFibayGMBIskmmicroPaB karTTYleCaKCfrac12ynigbBaetharbsBYkbuKAacutelik

5gt karbgVwkbuKAacutelikrbsGntildek (Coaching your staff)

sMrabGntildekRKbRKgCamcopyas karepTHORNrminEmnbBacopybedaykarRtYtBinituumllyenenaHeT vakfrac34BakBfrac12nsectCamYykarbgVwk pgEdr eRBaHlTsectPaBRKbRKgminEmnTTYl)anmkedaysVfrac12yRbvtthornieLIy GntildekRtUvEtbgethatbeRgonvadleK Cakar sMxanNas GntildekRtUvR)abdlGntildekRKbRKgrbsGntildek RbsinebIGntildekkMBugeFVIkargarrbsBYkeK kargarmYyEpntildekrbs GntildekKWRtUvylfaBYkeKTTYlnUvkarBitEdlBYkeKRtUvkarsMrabeFVIkarsMerccitthorn GntildekKYrEtR)akdfa Gntildekbgethaj[eXIj BIrkarKitrbsGntildek eBlGntildekbgVwkCMnYykarrbsGntildek eBlxoslashH BakuumlsMdImindUckarKitrbsGntildekeT cUrsYrsMnYr edImI[R)akdfaGntildeksthornabylBIGtszlignfrac12yrbsGntildek muumlageTot karepTHORNrGacmanRbsiTsectiPaB EtenAeBlNaEdlGntildekmankarR)aRsfrac12yTakTgKntildealyenbueNNtildeaH sMxaneTAeTotKWkarsthornab GntildekRKbRKgCamcopyasCaeRcInKitEtBIGVIEdlxoslashUumlnkMBug niyay bcurrennwgniyayenAeBlbnTHORNab EdlBYkeKminsthornabGntildekepSgeToteT kntildeuacutegkarbgVwkmnusSmntildeak RbkarsMxanR)ab faehtuGVI)anCaGntildekpthornlkarENnaMdleK dUcenHeKGacmankarrIkcMerIn)an eBlEdleKdwgBImUlehtuehIy eKnwg manlTsectPaBRbesIrCagmunkntildeuacutegkarRtYtRtaemIl

6gt GnuBaOslashat[buKAacutelikeFVIkar (Allow Staff to Work)

eBlxoslashHGntildekdwgxoslashUumlnfamankarBakBfrac12nsectCamYyRbtibtthornikarCaeRcIn eTaHbICaGntildekeFVIGVIsup2TaMgGsEdlcaM)acsMrab karepTHORNrTMnYlxusRtUvkfrac34eday fVIebImansiTisectGMNacEdleKkMnteLIg karepTHORNr[mnusSEdlmansmtszligPaB karbBacentakBI karepTHORNr karbnthornRtYtBinituuml nigkarbgVwkkfrac34eday GntildekenAEtmanbnTHORNuacutekkargarlMGitepSgsup2eTot ehtuGVI CaFmmicrota Gntildekxkxanmin)aneFVInUverOgCaGayuCIvitmYy GntildekbdiesFminRBmQrenABIeRkay nigGnuBaOslashati[BYkeKeFVIkargar

ebIsinGntildekRtUvepTHORNrkargar GntildekRtUvpthornlnUvsiTisectesrIPaBdlGntildekRKbRKgrbsGntildekeFVIkargartamrebobBYkeK GntildeknigRkumhulsquonrbsGntildeknwgmanbBaetha ebIGntildekBuumlayamvassTHORNgCMnYykarrbsGntildekedayfa etIeKeFVIkartamrebobrbs GntildekbcurrenGt KYrEtvinicaumlfrac12yBYkeKtamrysup3lTsectplrbseK minEmntamviFIEdleKeFVIenaHeT KmicroanmnusS2nakNaEdl manRbtikmmicrodUcKntildeacMeBaHRKbsszligankarN_enaHeT eRtomcaMemIlviFankarxoslashHsup2 EdlcateLIgxusBIviFIEdlGntildeknwgeFVI eTaHbICaGntildekkMNteKalneya)ay)anyaglyenkfrac34eday CakarBit RbsinebICMnYykarrbsGntildekmntildeakedIrxusBIeKal neya)ayrbsGntildekxoslashaMgeBk GntildekRtUvEtnaMeK[Rtlbmkvij GntildekminGacriHKnEklMGeKekIteT bnTHORNabBIlTsectplecj



eTAehIyenaH GntildekKYrEtcgcaMpgEdrfa enAeBlEdlGntildekRKbRKgEdlCamcopyasmntildeakriHKnEklMG (second-guess)

GntildekCMnYykarnana GntildeknwgbMposlashajkareCOCakelIxoslashUumlnEacuteg (self-confidence)rbsBYkeK ebIGntildekCMnYykarmntildeakminGac catEcgnaykdaeliganrbsxoslashUumln[GntildekeBjcitthorneT ehIyRbsinebIeKminBuHBarnwgKuNvibtthornieT GntildekRtUvrkGntildekepSgmkCMnYs buEnthornenAeBlEdllTsectplbgethajBIRbsiTsectiPaBrbseK vaCakarGnuvtthornn_dfrac34lyenedImIecosvagkuMlUklanviFankarN_Edl eKcateLIg



8gt karbegaacuteItRbBfrac12nsectR)akEx(Setting up a pay system)

kgt etInrNaRtUvkarEpnkarRKbRKgR)akebovtSr_xgt karbegaacuteItnigerobcMEpnkarsMrabRbtibtthornikar Kgt karkMNtkargar Xgt karvaytMeacutelkargar ggt [tMeacutelelIkargar cgt kardakEpnkar qgt karR)abbuKAacutelikGMBIEpnkar Cgt karvaytMeacutelelIkarRbtibtthornikargar Qgt etIEpnkarGacCYyGntildekedayviFINa jgt kareFVI[EpnkaredIrTansPaBkarN_ kMhus10yagEdlnaM[karRKbRKgBaNiCcentkmmicroFuntUcmaneRKaHfntildeak

karRKbRKgR)akEx KWCa]bkrN_catEcgmYyEdlGaceFVI[GntildekRtYtRtaelIcMNaybuKAacutelik begaacuteInTwkcitthorn buKAacutelik nigkatbnszligykarposlashasbthornUacuterbuKAacutelik RbBfrac12nsectR)akExCaposlashUacutevkarmYypthornlnUvmeFuumla)ayeacutenkarCUnrgVandlbuKAacutelik cMeBaHkarrYmcMENkrbsBYkeKkntildeuacutegPaBeCaKCfrac12yrbsRkumhulsquonGntildek enAeBlEdlR)akdfaRkumhulsquonrbsGntildekTTYl )anR)akcMnUlKYrsmmkvijBIkardakTuneTAelIR)akExbuKAacutelik

karENnaMenHpthornlnUvTsSnaTan (concepts) sMrabkMnteTAelIkMritR)akebovtSr_EdlmanlkccedilNsup3RbkYt RbECg nigsMrabrkSaTMnakTMngR)akExdfrac34RtwmRtUvkntildeuacutegcMenamkargarTaMgBYgEdlmanedayRkumhlsquountUcsup21gt etInrNaRtUvkarEpnkarRKbRKgR)akebovtSr_ (Who Needs A Pay Administration

Plan)

KMeragR)akebovtSr_CaposlashUacutevkarmYynwgminGacedaHRsaybBaethaTMnakTMngrbsbuKAacutelikTaMgGs)aneT EteTaH CayagNakfrac34eday vanwgbM)at)annUvkarmnTHORNilsgSfrac12y nigBakuumlccamGaramEdlGaceFVI[buKAacutelikrbsGntildekrsab rslnigminsbaycitthorn ehIyEdlesmicroaHRtgticeTAsup2 nigkanEtERbRbYlTwkmuxCagEdlGntildekcg)an etImanGVIxoslashH enAkntildeuacutegEpnkarenHsMrabGntildek sUmRbQmmuxnwgva enAkntildeuacutegGaCIvkmmicroCaBiessFuntUcvaCamnusSdfrac34lyenEdlGaceFVI[manPaBxusEboslashkKntildearvagkiccopyxitxM nigminxitxM (go and no go) mnusSCaeRcIncUlcitthornerOgRbkbedayGafrsquokM)aMg buEnthorn minEmnenAeBlEdlvaEsthorngGMBIfaetIR)akExrbsBYkeKRtUv)ankMnteLIgyagdUcemthornceLIy buKAacutelikEdlsszligitenA eRkamKMeragR)akebovtSr_ EdlBYkeKdwgnigyl GacemIleXIjfa vamanPaBRtwmRtUv nigdUcKntildeaTaMgGs EdleK



minkMntR)akExedaylMeGogeLIy BYkeKdwgBIGVIEdlnwgekItmaneLIg nigBIGVIEdlBYkeKGacsgCcedilwmfanwgman CaeKaledA enAkntildeuacutegEpnkarrysup3eBlEvgEbbenHGacCYy[Gntildek sup3

- RbkaseRCIserIsbuKAacutelik- rkSabuKAacutelikTuk- CMrujelIkTwkcitthornbuKAacutelikvaGacCYy[Gntildekksag)annUvmUldaeliganRKwHmYydfrac34rwgmaMsMrabmuxCMnYjmYydfrac34eCaKCfrac12y

2gt karbegaacuteItnigerobcMEpnkarsMrabRbtibtthornikar (Developing and installing the plan )

KMeragEpnkarR)akebovtSr_CaposlashUacutevkarmYymintMrUv[GntildekcMNayeBlevla nigR)akkassnsectwksnsectabenaHeT BakuumlfaCaposlashUacutevkarminEmnBi)ak smicrouacuteKsmicroajeTIy tamkarBit EpnkarkanEtlyenitlyenn kanEtBi)akdak[Gnuvtthorn R)aRsfrac12yTakTg nigGnuvtthorn kgVlmuneKbgyenskntildeuacutegkarbegaacuteItEpnkarRKbRKgR)akebovtSr_CaposlashUacutevkarKW TTYlyknUv sVIkar notkarTTYlsAacuteal -acceptancebrvbar karyldwg nigkarRTRTgdlkarRKbRKgrbsGntildeknigbuKAacutelikCaGntildekRtYtRta emIl EpnkarmYyEdlkMNteLIglyen BiPakSahmicrotct nigEdlyl)anlyenKWCaGVIsup2EdlRtUvkarCamunsMrabPaBeCaK -Cfrac12y

CMhankntildeuacutegkarbegIaacutetEpnkarenHKW sup3 not1brvbarkMNtkargar not2brvbar vaytMeacutelkargar not3brvbar [tMeacutelelIkargar not4brvbar dakEpnkar not5brvbar [EpnkarTakTgnwgbuKAacutelik nig not6brvbar vaytMeacutelkarRbtibtthornikargarrbsbuKAacutelikeRkamEpnkarenH3gt karkMNtkargar (Defining the jobs)

RbsinebIGntildekmindwgBIkarbBacentak nigtMrUvkarBIkargarnImYysup2eT Gntildekkfrac34minGaceRbobeFobvarkeKalbMng cMnayR)akebovtSr_Edr dUecntildeH vamineFVI[qparaleTfa CMhandMbUgkntildeuacutegkardakEpnkarposlashUacutevkarmYyKWerobcMkarBiBNrsquona eacutenkargarsMrabmuxtMENgnImYysup2 GntildekGacmanlTsectPaBsresrkarBiBNrsquonaenH)anedayxoslashUumlnEacuteg BIeRBaHenAkntildeuacuteg GaCIvkmmicroFuntUcsup2CaeRcIn GntildekRKbRKgEdlCamcopyasRbkbralkagarkntildeuacutegeBldMNalKntildea bcurrenepSgKntildea yagNakfrac34eday meFuumla)aydfrac34RsYlniglyenbMputedImI[BtrsquomankargarenApthornuacuteMKntildea KWsYrsMnYryagsamBaOslashdlbuKAacutelik[erobrabBIkargar rbsBYkeK GntildekRtYtRtaemIlKYrEtRtUv)aneKsYredImIBinituumleLIgvijnUvkarerobrabTaMgenH

karsaklgdfrac34lyenbMputrbsGntildek KWerobcMTMrgEbbbTedImI[buKAacutelikbMeBj notbcurren[nrNamntildeaksMPasbuKAacutelikbrvbar enHKWCaeBlEdlRtUvcabepthornImBnuumllbuKAacutelikBIGVIEdlGntildekkMBugeFVI BYkeKRtUvkardwgfaCMnYyrbseKcaM)acdlkar begaacuteItEpnkarR)akExeT EdlGntildekkMBugEtBuumlayamrk[eXIjfaetIBYkeKkMBugeFVIkargar)ankMritNa TMrgEbbbT KYrEtmanEpntildekdUcxageRkam sup3

- zansup3kargar- karraykarN_BITMnakTMng- karbBacentak[casBIkargar- muxgarFMCageK notetIGVIxoslashHEdlCaTMnYlxusRtUv nigParkiccopycMbgsup2eacutenkargarbrvbar- ParkiccopyepSgsup2eTot noteFVIbBacentIParkiccopycMbgsup2tamlMdabeTAtamPaBsMxan nig)ansmicroanBIPaKryeacuteneBl evlasMrabParkiccopynimYysup2brvbar



- tMrUvkareacutenkargar sup31gt karkarGbrM bcurrenkarbNthornuacuteHbNthornalCaposlashUacutevkar2gt bTBiesaFn_ bcurrensavtar (background)kargar3gt PaBsmicrouacuteRKsmicroajEpntildekbeccopykeTs bcurrenrdaelig)al4gt karTTYlxusRtUvcMeBaHlTsectpl5gt karTTYlxusRtUvcMeBaHkarRtYtRtaemIl6gt lfrac12kccedilxfrac12NETHkargarEdlminFmmicrotavaRbEhlCanwgcMnayeBlevlaxoslashHkntildeuacutegkarerobcMkarerobrabBIkargar edayeRbIR)asBtrsquoman)anmkBIbuKAacutelik

rbsGntildek buEnthornGVIEdlGntildekdwgGacmanRbeyaCn_epSgeToteRkABIkareRbobeFobrkeKalbMngR)akEx enaHKW Gntildek GacrkeXIjfa buKAacutelikxoslashH min)aneFVIGVIdUc EdlGntildek)anKiteT bcurrenmankarlakelom GntildekGacylfaGntildekcgeFVIkar poslashasbthornUacuterxoslashHnUvTMlabeFVIkarrbsBYkeK Btrsquoman)anmkGacmanRbeyaCn_pgEdrsMrab sup3

- karCYl karbNthornuacuteHbNthornal nigkarGPivDAElign_buKAacutelik- karsMrbtameLIgvijcMeBaHParkiccopyenAkuacutentildegRkumhulsquon- kareRbobeFobTinntildenfrac12ykargarsMrabkarsTHORNgemIlR)akebovtSr_- karFanaGHGagBIkarRbRBwtthorntamkarGnuvtthornn_kargar nigcabsthornIBIGRtaR)akebovtSr_ nig- karvaytMeacutelelIkarsMEdgkargar EdlEpyenkeTAelIParkiccopyEdlRbKl[

4gt karvaytMeacutelkargar (Evaluating the Jobs)

KmicroannrNadwgBIviFICaklak nigEbbviTuumlasaRsthornkntildeuacutegkarsMerccitthorn[)anR)akdfaetIkargarCaklakmantMeacutel buNNtildeacMeBaHRkumhulsquoneLIy karvinicaumlfrac12yeTAelImnusS CaviFIEtmYyKtkntildeuacutegkarpthornltMeacutelelIkargar viFIlyenkntildeuacutegkarvay tMeacutelkargarsMrabRkumhulsquonEdlmanbuKAacutelik 100nak bcurrenkfrac34ticCagenHKWkarteRmobtamlMdabfntildeak vakfrac34Cakarsmicroan mYyEdr buEnthornCakarsmicroanEdlRtYtRta)anlyenRKanebIeRkamRbBfrac12nsecttamlMdabfntildeak karerobrabBIkargarRtUveRbob eFobKntildeaeTAvijeTAmk eKtMeroblMdabfntildeakeTAtamkarlM)ak nigTMnYlxusRtUv edayeRbIR)askarvinicaumlfrac12yrbsGntildek GntildekbBacopybedayerobkargar EdlbgethajnUvtMeacutelEdlBakBfrac12nsectKntildeaeacutenmuxtMENgnImYysup2eTAnwg Rkumhlsquoun

bnTHORNabBIGntildekeFVIEbbenHehIy CMhanbnTHORNabeTotKWcatkargarCaRkumEdlmanTMhMnigTMnYlxusRtUvRbhak RbEhlKntildeaeTAkntildeuacuteg kMritR)akebovtSr_esmicroIsup2Kntildea bnTHORNabmkGntildekerobcMRkumTaMgenHCaeslsquorIBIkMritxltsbMputrhUtdlTab bMput cMnYneacutenkMritR)akebovtSr_GaRsfrac12yelIcMnYnsrubeacutenkargar nigRbePTeacutenkargarkuacutentildegRkumhulsquonrbsGntildek buEnthornsMrab RkumhlsquounEdlmanbuKAacutelik100nak bcurrenkfrac34ticCagenH CaFmmicrotamankMritR)akebovtSr_Et10 bcurren12kMritbueNNtildeaH5gt [tMeacutelelIkargar (Pricing the jobs)

mkdleBlenH kntildeuacutegkarerobcMRbBfrac12nsectR)akebovtSr_ GntildekemIlEtEpntildekxagkntildeuacutegRkumhlsquounGntildekbueNNtildeaH edImI[ tMeacutelelIkMritR)akebovtSr_rbsGntildek GntildekKYrEtRkelkemIleTAxageRkApgnUvGRtaR)akebovtSr_EdlkMBugbnthornsMrab kargar EdlRsedogKntildeakntildeuacutegvisfrac12yrbsGntildek edaysarEtGntildek)ancatkargartamlMdabfntildeak nigCaRkumkntildeuacutegkMritR)ak ebovtSr_ GntildeknwgminRtUvRsavRCavsTHORNabsTHORNgBIkargarnImYysup2eT cUrsTHORNabsTHORNgkargarTaMgenaHkntildeuacutegkMritnImYysup2 Edlgay Chuon Samnang Page 42 of 46


BiBNrsquonabMput nigsamBaOslashbMputenAkntildeuacuteg]sSahkmmicrokntildeuacutegRsuk yagNakfrac34edaycUrBuumlayamedImIsTHORNabsTHORNgkargarTaMgenaH EdlmaneRcInCagmYykMrit Ca]TahrN_GntildekvayGgAacuteuacutelIelxCanTab nigCanxlts (junior and senior typists)

karsTHORNabsTHORNgfanrNapthornlR)akExbunmicroansMrabkargarGVIenAkntildeuacutegtMbnGntildek KWCameFuumla)aydfrac34RbesIrbMputkntildeuacutegkar dwgfaGntildekKYrEtcMnaybunmicroansMrabkargarnImYysup2rbsGntildek GntildekRbEhlCaKmicroaneBlevlabcurrenkfrac34fvikaedImIcMNayeTAelI karsTHORNabsTHORNgenHeT buEnthornvaminKYrCabBaethaeT GntildekKYrEtmanlTsectPaBTTYl)anTinntildenfrac12yTaMgGsEdlGntildekRtUvkarBIRbPB nanadUcCaBIsPaBaNiCcentkmmicro RkumhlsquounFMsup2kntildeuacutegRsukrbsGntildek bcurrenBITIPntildeakgarrdaeligaPi)al RbsinebIGntildekCasmaCikeacutensma- KmBaNiCcentkmmicromYy GntildekGacTTYl)anCMnYyBIvaedImIdwgfaetIGRtakMBugbnthornbunmicroansMrabkargarmYy bcurreneRcInenAkntildeuacutegkMrit R)akebovtSr_

enAkntildeuacutegkarsikSaBIkarcMnayR)akebovtSr_kntildeuacutegtMbnrbsGntildek nigenAkntildeuacutegkarGnuvtthornn_BIGVIEdlGntildekyldwgcMeBaH kargarGntildekpTHORNal cUrR)akdfaGntildekeRbobeFobkarerobrabBIkargar minRtwmEtzansup3kargareT zansup3kargarGacman karPanRclM GacmankarxusEboslashkKntildeaxoslashaMgrvagkargarGVIEdlRkumhlsquounmYyRtUvkar nigRkumhlsquounmYyeTot Gntildeke)as sMGat (janitors)rbsRkumhlsquounmYyGacCavisVkrRtYtBinituumlemIlEpntildekbrisszliganrbsRkumhlsquounmYyeTot 6gt kardakEpnkar (Installing the plan)

enARtgcMnucenHGntildekmanEpnkarCaTUeTA buEnthornkarBitGntildekminpthornlR)akebovtSr_cMeBaHCaTUeTAeT GntildekpthornlR)ak ebovtSr_dlbuKAacuteliknImYysup2mntildeakmthorngsup2 GntildekRtUvEtBicarNaBIrebobEdlGntildeknwgRKbRKgEpnkar edImIpthornlkartMelIg R)akExdlbuKAacutelikmntildeaksup2 kntildeuacutegkarRKbRKglkltNsup3BiesstMelIgR)akExeacutenEpnkar GntildekGaceRbIR)asnUvviFIedaH RsayCaeRcIndUcxageRkamenHsup3

- karbegaacuteInKuNsmtthorni Edlpthornl[edImITTYlsAacutealkarRbtibtthornikargar nigkarrYmcMENk- karbegaacuteInkartMeLIgzansup3sMrabbuKAacutelik EdlRbKl[kargarxussup2KntildeakntildeuacutegkMritR)akebovtSr_xltsCagmun- dMenIrkar[mkkMritTabbMputsMrabbuKAacutelikEdlenAeRkamGRtaTabbMputeacutenkMritR)akebovtSr_- karbegaacuteInsaklgemIlnUvbuKAacutelikfmicroIsup2CagEdlTTYlnUvCMnaj nigbTBiesaFn_caM)ac edImIbMerImuxgarmanRbsiTsectiPaB- karbegaacuteInrysup3eBlkanmuxtMENgkuacutentildegRkumhulsquon nig- karbegaacuteInCaTUeTA EdleFVI[buKAacutelikrkSa)annUvcMNUlBitR)akd eBlEdlktthornaesdaeligkiccopytMrUv nigeFVI[R)ak ExmanlkccedilNsup3RbkYtRbECgrebobedaHRsayTaMgenH KWsamBaOslashbMput buEnthornmankarxusEboslashkKntildeaeRcIn karbegaacuteInRbcaMqntildeaMPaKeRcInbMput eFVI

eLIgedImICIvPaBrsenA karkanmuxtMENg bcurrenkfrac34mUlehtuTIpSarkargar CakEsthorng GntildekGaceRbIR)asnUvviFIbegaacuteInbIbYn bcurrenTaMgGs bcurrenkfrac34karpSMKntildea GntildekGacdwgfa TMrgEbbbTmYysMrabpthornlEacuteksarkartMelIgR)akebovtSr_ nigsMrabktRta mUlehturbsva GacmanRbeyaCn_RKanebI GntildekRbEhlCanwgdwgfakarktRtaTaMgenHKWCaEacuteksareyagdfrac34man RbeyaCn_sMrabeKalbMngRKbRKgR)akebovtSr_



7gt karR)abbuKAacutelikGMBIEpnkar (Telling employees about the plan)

bnTHORNabBI)anbegaacuteItEpnkarRKbRKgR)akebovtSr_ GntildekRtUvBicarNafaetIRtUvR)abbuKAacutelikrbsGntildekGMBIvayag dUcemthornc ebIkarbegaacuteItkmmicroviFIlyenmYyCakarcaM)acTI1 karBnuumllR)abbuKAacutelikCaPaBcaM)acTI2 rebobR)abBYkeK KWCakarsMerccitthornrbsGntildek viFIeCaKCfrac12ymYYycMnYneTotrYmman sMbuRtpTHORNaleTAkanbuKAacutelikmntildeaksup2 nigkiccopyRbCuMedimIBnuumll GMBIEpnkar nigeqoslashIysMnYr yagNakfrac34eday GntildekRtUvEtBnuumll[cas edayesmicroaHRtg nigebIkcMhrnUvrebob EdlEpnkardMeNIrkar enHKWCaraquokasdfrac34cMbgsMrabGntildek kntildeuacutegkarksagnUvsuqnTHORNsup3 nigTMnakTMnglyenCamYybuKAacutelik RtUv manPaBR)akdfaGntildekRtYtRtaemIlrbsGntildekylcas nigGacBnuumllEpnkar dlGntildekeRkambgAacuteabeK)an 8gt karvaytMeacutelelIkarRbtibtthornikargar (Employee performance appraisal)

buKAacutelikPaKeRcInbMputsszligitenAeRkamRbBfrac12nsectR)akebovtSr_eacutenkarbegaacuteInKuNsmtthorni eTaHbICakarekIneLIgeacuten R)akebovtSr_rbseK)anmkedaysarktthornaepSgsup2kfrac34eday rebobedaHRsayenHBakBfrac12nsectCamYynwgkarBinituumleLIgvij nigkarvaytMeacutelCaRbcaMfaetIbuKAacutelikRbtibtthorniParkiccopyEdlRbKl[rbsBYkeK)ankMritNa EpnkarvaytMeacutelbuKAacutelik EdlmanRbsiTisectPaBKW sup3

- sMerc)annUvkarR)aRsfrac12yTakTgposlashUacutevBIrkanEtRbesIrrvagGntildekRKbRKgnigbuKAacutelik- eFVI[R)akebovtSr_manTMnakTMngeTAnwgkarRbtibtthornikargar niglTsectpl- karpthornlnUvviFIedaHRsayEdlmanbTdaeligancMeBaHkarvaytMeacutelkarRbtibtithornkargar nig- CYybuKAacutelik[emIleXIjBIrebobEdlBYkeKGacrIkcMerInedayCYy[BYkeKylBIkarTTYlxusRtUv nigkarrMBwgTukeacutenkargarkarBinituumlelIkarRbtibtthornikargareLIgvijEbbenH minRtwmEtCYydlbuKAacutelikEdlRtUvvaytMeacutelkargar

bueNNtildeaHeT EfmTaMgCYyGntildekRKbRKgeFVIkarvaytMeacutel edImITTYl)annUvkaryleRCA (insight)cUleTAkntildeuacutegRkumhlsquoun EfmeTot karedaHdUrKntildeayagcMhrrvagbuKAacutelik nigGntildekRKbRKg GacbgethajGntildekRKbRKgfaetIGacbegaacuteInkarRbtibtthorni kargarrbsbuKAacutelikRtgkEnoslashgNaeacutenbrikccedilar nItiviFI bcurrenktthornaepSgsup2eTot cUrBuumlayamCMruj[manlkccedilNsup3mYy EdlGac [buKAacutelikBiPakSaBIkarrIkcMerIn nigbBethaaepSgsup2edayminposlashUacutevkarenAeBlNamYyeacutenqntildeaM

edImITTYl)annUvlTsectpldfrac34lyenbMput RtUvmanTMrgEbbbTsMrabeFVIkavaytMeacutelmYy TMrgEbbbTCatYyag mYy rYmmanktthornaRbtibtthornikargar dUcCa sup3

- lTsectplEdsMerc)an- KuNPaBeacutenkarRbtibtthornikargar- brimaNkargar- RbsiTsectiPaBkuacutentildegkareFVIkargarCamYyGntildekdeacuteTenAkntildeuacutegRkumhlsquoun- RbsiTsectPaBkntildeuacutegkaredaHRsayCamYyGtifiCn GntildekpAacutetpAacutegl- KMnitpthornUumlcepthornIm- cMeNHdwgBIkargar nig



- PaBTukcitthorn)anGntildekGacbegaacuteItTMrgEbbbTpTHORNalrbsGntildek edayeRbIR)asKMrUEdlGntildekGacEsVgrk)anenAkntildeuacutegesovePAsthornIBIkar

RKbRKgbuKAacutelikRbsinebIcaM)ac TMrgEbbbTrbsGntildekKYrEtsmRsbeTAnwgkargar nigKYrEteFVItamBIkarviPaK kargarrbsGntildek 9gt etIEpnkarGacCYyGntildekedayviFINa (How Can the Plan Help You)

EpnkarR)akebovtSr_dfrac34lyenbMputenAkntildeuacutegBiPBelaksMrabbuKAacuteliknwgminCaRbeyaCn_NamYyeT RbsinebIvamin CYydlmuxCMnYjrbsGntildekeT etIGVIeTAEdlRtUvenAkuacutentildegEpnkarrbsGntildek cMelIyKWkarTTYlyk rkSaTuk nigelIk TwkcitthornbuKAacuteliklyen EpnkarenHnwgCYyGntildekkntildeuacutegkar sup3

- RbkaserIsbuKAacutelik sup3 lMdabR)akebovtSr_nwgpthornlnUvGRtaRbkYtRbECgmYykntildeuacutegkarTakTajbuKAacutelikEdl manKuNsmtthornixlts- karrkSaTukbnthorn sup3 EpnkareacutenkarvaytMeacutelkarRbtibtthornikargar nigkartMelIgR)akebovtSr_ nwgelIkTwkcitthorn [mankarRbtibtthornikargar nig[manPaBrIkcMerInlUtlasenAkntildeuacutegRkumhulsquonrbsGntildek - CMrujTwkcitthorn sup3 EpnkarR)akebovtSr_nwgeFVI[buKAacutelikenAEtcabGarmmicroN_nigGbGrsaTrcMeBaHkargarbccopyuacutebnntilde rbsBYkeK nigCaeRKOgsMrabelIkTwkcitthornkntildeuacutegkarxitxMcabykraquokasanEtlyenkntildeuacutegRkumhlsquounrbsGntildekkarmanbuKAacutelikRbkbedaysmtszligPaBEdlmankarcabGarmmicroN_nigsaTr

nwgCYyGntildekTTYleCaKCfrac12ykntildeuacutegmuxCMnYj10gt kareFVI[EpnkaredIrTansPaBkarN_ (updating the plan)

edImI[EpnkarR)akebovtSr_rbsGntildekedIrTansPaBkarN_ GntildekKYrEtBinituumlvaeLIgvij kntildeuacutegmYyqntildeaMyagehac Nas[)anmthorng eFVIkarEksMrYlkEnoslashgNaEdlcaM)ac nigkuMePoslashcbNthornuacuteHbNthornaleLIgvijdlbuKAacutelikEdlCaGntildekRtYt RtaemIl enHminEmnCaRbePTEpnkarEdleKbegaacuteItehIy nigbMePoslashceTAvijenaHeTkMLuacutegeBlRtYtBinituumlRbcaMqntildeaM rbsGntildek sYrxoslashUumlnGntildekfaetIEpnkarenHkMBugdMeNIrkartamGVIEdlGntildekkMNtEdrbcurreneT enaHCasMnYrmYydfrac34mansarsup3sMxan bMput etIGntildekTTYl)anbuKAacutelikEdlGntildekcg)anbcurrenenA etIGRtakarposlashasbthornUacuterbuKAacutelikmanTMhMbuNNtildea etIbuKAacutelikxVlxVayBIkargarEdrbcurreneT kntildeuacutegkarviPaKcugeRkay vaminEmnfaEpnkarlyenyagNa bcurrenkfrac34TMrgEbbbT nigkarRKbRKglyenyagNa EdreT

RbkarsMxanKWfa etIEpnkarrbsGntildekCYyGntildeksMerceKalbMNgrbsRkumhlsquounGntildekrebobNakMhus10yagEdlnaM[karRKbRKgBaNiCcentkmmicroFuntUcmaneRKaHfntildeak (10 Deadly Small Business

Mistakes)

1gt kargbglTaMgRsugcMeBaHKMnitmYyehIyRbkanxcentabyagyUreBk kuMbBacopyUacutelEtKMnitmYy[esaH cUrcgcaMfa KMniteRcinKWCakarniymeRbITUeTArbsbNthornashRKin (shRKin-entrepreneurs) eRbIKMnit[)aneRcIn ehIycaM emIlfaetIKMnitmYyNaEdlGacnaMmknUvR)akcMnUlnigeCaKCfrac12ydlRkumhulsquon2gt KmicroanKMeragEpntildekTIpSar (No marketing plan) EpnkarTIpSarKWCaktthornaEdleFVI[Gntildek)ajeqltaHeTArk GtifiCn bcurren RkumhlsquounCaedIm vaCaGntildekTakTajGtifiCn[Gntildek GacmanviFIeRcIndleTA25yagEdlnwgeFVITIpSaredaycMNay



fvikaticbcurrenKamicronTalEtesaH EpnkarTIpSarlyenEdlGnuvtthorneTAmanRbsiTsectiPaB smRsb nigKYrTukcitthorn)an nwglubbM)at )annUvtMrUvkarcMeBaH karehATUrsfrac12BTHORNeTAkannrNamntildeakEdlmindwg bcurrenminrMBwgfamankarTakTg EdlCajwkjab edImIlkGVImYy (cold calls) 3gt karminsAacutealBIGtifiCnrbsGntildek (Not knowing your customers ) karposlashasbthornUacutereacutencMNgcMNUlcitthornrbs GtifiCnGntildek RBmTaMgplitplnigesvakmmicrorbsKUrRbkYtRbECgGntildekGaceFVI[edIreRkayeK RbsinebIGntildekminsAacutealBI GtifiCnGntildek[casfa etIGVIEdlBYkeKRtUvkarkntildeuacutegeBlenH nigTMngCanwgRtUvkarnaeBlGnaKt GVIEdlBYkeKRtUvkar Tij nigrebobEdlGntildekGackoslashayCameFuumla)ayeRkaybMputsMrabBYkeK eTaHbICaGntildekKmicroanplitpl bcurrenesvakmmicrosMrabBYkeKLUacutevkfrac34eday 4gt karmineGIeBIcMeBaHsszliganPaBsacR)akrbsGntildek (Ignoring your cash position)

mnusSpgTaMgBYg notGtifiCnbrvbar mineqoslashIytbnwgplitplmanKuNPaBlyenesmicroIsup2KntildeaenAkntildeuacutegRkbxfrac12NETHeBlavladUc EdlGntildekKiteLIy GntildeknwgRtUvkarsacR)akCaeRcIn edImIRTRTgxoslashUumlnGntildek[manesszligrPaBenAkntildeuacutegeBlTnTHORNwmKntildeaenaH 5gt karminrvlBIbuKAacutelik (Ignoring employees) karCMrujelIkTwkcitthorn karbgVwk nigkarRKbRKgbuKAacutelik KWCabBaethaRbQmdfrac34Bi)akbMputmYycMeBaHmcopyasRkumhlsquounbcurrenshRKassBVeacutefparaenH ebIKmicroankarGtFn kartslsquoU nig CMnaj rbsbuKAacutelik eT GntildeknwgmanbBaethaeRcIneLIgsup2yagrhfrac12s TwkcitthornplitPaBkargar nigR)akcMeNjnwgRtUvvinas yaggayRsYl6gt karPanRclMPaBGacnwgekItmaneLIgCamYynwgPaBBitCakEsthorng (Confusing likelihood with reality )

mcopyasRkumhlsquounbcurrenshRKasrsenAkuacutentildegBiPBeacutenPaBGacnwgekItmaneLIg buEnthorncMNayfvikasszligitkntildeuacutegBiPBBitCakEsthorng7gt KmicroanEpnkarsMrabkarlkdUr (No sales plan) ebIKmicroanEpnkarlkeT kfrac34KmicroanmeFuumla)ayR)akdRbCaNaedImI)an smicroanBIkMeNInhirBaOslashvtszliguacute nigPaBlUtlasrbsRkumhulsquonGntildekEdr GntildekRtUvkarKMeragdfrac34BitR)akdmYysMrabkarlk Edl nwgecjmkBITINa edayrebobNa nigBIGntildekNa8gt PaBCaGntildekEfrkSakarBarEtmntildeakEacuteg (Being a lone ranger) GntildekGacCaKnoslashwHsMxancMeBaHGVIsup2RKbyag buEnthornGntildek minGaceFVIGVIsup2RKbyag nigrIkcMerIn)ankntildeuacutegeBlEtmYyenaHeT sUmIEteCaKCfrac12yEdlminsUveRcInkfrac34GaceFVI[Gntildek rMePIbyagxoslashaMgEdr luHRtaEtGntildekCYl)anbuKAacuteliksmRsb ehIyepTHORNrTMnYlxusRtUv9gt KmicroanGntildekeFVICaemKMnit (No mastermind) manRkumRbwkSapthornleyabl bcurrenGntildekeRbonRbedAmYyiexcl hakdUcCahYs ehtucMeBaHkarRbtibtthornidfrac34tUcmYYy vamincwgenaHeTiexcl RkumRbwkSaenH GacCasmaCikRKYsarEdlGntildekTukcitthorn)an bcurrenkfrac34Ca mitthornPkthorni esntildeIBYkeK[eFVIRkumRbwkSanaykrbsGntildek ehIyBinituumleLIgvijnUvKMeragEpnkar niglTsectpleacutenGaCIvkmmicroGntildek CamYynwgBYkeK karykKMnitGntildekdeacuteTmkBicarNabBacopyUacutelKntildea edImI[sMerceKaledAKWCakarRbesIrCagkarKitGVI EtmntildeakEacuteg10gt kare)aHbgecal (Giving up) mcopyasshRKasbcurrenRkumhlsquounxoslashHkntildeuacutegcMeNamGntildekEdlTTYleCaKCfrac12ykuacutentildegmuxCMnYj braCfrac12yCaeRcIndgmunnwgeFVI)anyaglyenbMput dUecntildeH ebIGntildekkMBugEtdYl bcurrenbraCfrac12yyagqabrhfrac12senaH cUrGntildekeronsURt tam nigBuumlayammthorngeTotedayeRbIR)asKtibNETHit (wisdom) fmicroIsup2enH cUrGntildekkuMe)aHbgecal ehIykfrac34enAEt kuMTanGalQWcabpgEdr



- enAeBlEdlRkumhlsquounCYbkarlM)akedayrkmin)annUvbuKAacutelikEpntildekemIlkarxusRtUv nig buKAacutelikCMnajEdl mansmtszligPaB nigbTBiesaFn_RKbRKan KWRkumhlsquounRtUvEteFVIkarbNthornuacuteHbNthornal nig GPivDAEligbuKAacutelikrbs xoslashUumlnpTHORNalEdlParsup3enHRtUvcMNayeBlevlanigfvikayageRcIn

- karcMNayeTAelIkarCYl nig karbNthornuacuteHbNthornalbuKAacutelikRKblMdabfntildeaknwgekIneLIg tYyagdUcCaRtUvcMNay R)akGsrabBanduloslasharsMrabbuKAacutelikEpntildeklkmntildeak yagNamij karCYlbuKAacutelikxus bcurren karerobcMviFIsaregsthorn sRmabkarbNthornuacuteHbNthornalbuKAacutelikmanlkccedilNsup3yWtyav bcurrenKmicroanRbsiTsectPaB KWnwgrwtEteFVI[karcMNayrbs RkumhlsquounxltsCagenHeTot

- GntildekRKbRKgbuKAacutelikRtUvEtGnuvtthorntamcabedayRBmTTYlykregsthornI nigCnCatiPaKtic[cUleFVIkarpthornlkar bNthornuacuteHbNthornal nigCYyelIksTHORNUumlydlBYkeK EtbBaethaKWsszligitenARtgfa etIbNthornaGntildekTaMgenaHmanbTBiesaFn_ nigkMritvbFmrsquoBImunsmRsbnwgkargarEdrbcurreneT

- nieyaCitPaKeRcIn TaMgGntildekmannigKmicroanshCIBkargarCatMNag KWEtgEtbnthornEsVgrkbsidaeligkmmicro notPaBRbesIreLIgsup2brvbar eacutentMeacuteltbsntildegedaypTHORNal plRbeyaCn_nieyaCit niglfrac12kccedilxfrac12NETHkargar dUecntildeHkar snuumlapthornlCUnepSgsup2 RtUvEtEpyenkeTAelIlTsectPaBrbsRkumhlsquounedayRsbeTAtamkarGnuvtthornn_bccopyuacutebneacutennieya-CkdeacuteTeTot nigedaymankareyaKylnigkarRBmTTYlykBIsMNaknieyaCitpgEdr edImIeFVIkiccopykar enH)an eKRtUvEtBiPakSaKntildea nigerobcMbegaacuteIteLIgedaykarykcitthorndakxltsnUveKalneya)aysRmabnieya- Cit nignItiviFIRbtibtthornikargar

- nieyaCitxoslashHGaceFVIkaredayminsUvmankareBjcitthorn eRBaHEtRkumhulsquonpthornlebovtSr_ plRbeyaCn_ niglfrac12kccedil xfrac12NETHkargarkntildeuacuteglkccedilNsup3RbkYtRbECg BYkeKRtUvkarminRtwmEtebovtSr_ plRbeyaCn_ nig lfrac12kccedilxfrac12NETHkargar bueNNtildeaHeT KWEfmTaMgBUYkeKcgmannUvTMnYlxusRtUvraquokasvivDAElign_eTAmux nigkarTTYlsAacutealcMeBaHsntildeaeacuted kargarEdleKseRmc)an

- cab)anEcgnUvtMrUvkarsMrabR)akesaFnnivtthornn_ nigEpnkarRbeyaCn_deacuteTeTot RBmTaMgkarcUlnivtthornn_CacaM )acenAGayu65qntildeaM kareFVItambMlasbthornUacuterEbbenH eFVI[mankarxitxMGsBIsmtszligPaByagBitR)akd

- karRKbRKgbuKAacutelikeFVIeLIgedImI[mandMeNaHRsayCakEsthorngcMeBaHbBaethaTaMgGsenH CaTUeTARkumhlsquounFMsup2 pthornlkarKaMRTcMeBaHkarRKbRKgCaExSRsLay kntildeuacutegzansup3CaGntildekpthornlkargar naykdaeliganRKbRKgbuKAacutelikTTYl xusRtUvkntildeuacutegkarbegaacuteIt nigGnuvtthornnUveKalneya)ay nItiviFI nigkmmicroviFIcMeBaHkarRbkaseRCIserIsbuKAacutelik karcMrajykbuKAacutelik karbNthornuacuteHbNthornalbuKAacutelik

Chuon Samnang of 46












































































to Your Business)








plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)
















Chuon Samnang of 46



































































to Your Business)








plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)




















Chuon Samnang of 46






















































to Your Business)








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Abilities)










































Development)











































































































































































































Plan)














































Mistakes)





















Chuon Samnang of 46








































to Your Business)








plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)




















Chuon Samnang of 46



























to Your Business)








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Abilities)










































Development)











































































































































































































Plan)














































Mistakes)













Chuon Samnang of 46





















to Your Business)








plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)


















Chuon Samnang of 46










to Your Business)








plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)

















to Your Business)

Chuon Samnang of 46







plan)



























Abilities)










































Development)











































































































































































































Plan)














































Mistakes)














plan)

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