Program Overview for MAR & RRP

Microsoft Refurbisher Programs

Commercially Resold, 18%

Reused PCs44%

Disposed34%

Stored22%

Refurbisher Opportunity

~20%Replaced Yearly

Global Installed Base~1 Billion PCs

Donated, 2%

Repurposed/ Individual Sales, 24%

1 in 5 PCs sold every year are refurbished

Program OverviewObjective: Microsoft Refurbisher Programs offer refurbishers reduced royalty software licenses for genuine Microsoft software, tools to help with software pre-installation, marketing support, and recognition as a member of a Microsoft program.

Microsoft has two refurbisher programs:

1. Microsoft Authorized Refurbisher Program - This program is for Refurbishers who are handling very large volumes on an annual basis, typically more than 20,000 used PCs annually

2. Microsoft Registered Refurbisher Program - This program is more suited to those Refurbishers who are managing less than 20,000 used PC annually

Program Comparison

Target Large PC Refurbishers Small and Medium Refurbishers

Volume Requirements Minimum of 20,000 Windows Licenses per year

No volume requirements

Geographic Availability

Worldwide, except China Worldwide, except China

License Types Commercial & Citizenship Commercial & Citizenship

Agreement Direct PartnerAgreement Simplified, OnlineAgreement

License Distribution Licensed software, COAs provided directly from Microsoft AuthorizedReplicators

Commercial licenses provided through Microsoft OEM distributorsCitizenship licenses provided through the program website

Program Eligibility CriteriaTo be considered for the programs, Refurbishers must have:

• Sufficient source of secondary PCs that are eligible for MAR Windows licensing• The technical competence required to pre-install Windows operating systems correctly• Appropriate security measures in place to ensure the safe storage and handling of Certificates of

Authenticity (COA)• Adequate systems for data wiping and reporting, including conformance to United States Department

of Defense, National Institute of Standards and Technology, or similar standards on all hard disks• Conformance with applicable local health, safety, and environmental regulations• MAR Only: One year marketing plan enable a MAR to sell at least 1,700 refurbished PCs preinstalled with

genuine MAR licenses per month or 20,000 a year

Program BenefitsBenefits to Refurbishers:• Provides recognition and status as a Microsoft Refurbisher• Creates the opportunity to build additional revenue and margin via market differentiation• Provides access to proprietary tools to simplify Windows deployment on refurbished PCs• Provides access to cost effective operating system licenses for refurbished PCs to provide end user customers an

end-to-end solution• For Microsoft Authorized Refurbishers – a direct relationship with Microsoft including marketing support and

account management

Benefits to End User Customers:• Assurance of a PC preinstalled with a genuine operating system license sourced from a quality driven and

legitimate supplier• Creates opportunity to purchase a solution rather than just hardware• Allows access to benefits of downloads, updates, and enhanced features• Provides upgrade path to future releases of the Windows operating system software• Recovery Solutions available

Program Value Proposition

Access to Microsoft Driver libraryMicrosoft engineering support for correct imaging

Value

Increase margin by adding valueLow cost like new customer experience

Security Reliability

Legal license removes legal risk to customer and refurbisherAvoid Malware with original bits from Microsoft

Why Sell Genuine Windows

MAR enables you to sell higher value items and reach your revenue targets quicker.

MAR enables you to get more profit per sale.

If a Naked PC sells for $50 and a MAR PC for$75 and profit is 5% of price then selling a naked PC makes $2.5 but a MAR PC makes$3.75.

In the examples above, for every 1000 MARs PCs you sell you will do $25,000 more revenue and generate an extra $1250 of profit for you and extra $2500 for your resellers.

MAR enables your resellers to make more profit per sale.

If a reseller adds 10% margin to every PCsold, then the margin on a $75 MAR PC is $7.5 rather than $5, hence $2.5 more profit for your reseller.

Professionally Refurbished With OS Pre-installed Without OS

If a Naked PC sells for $50 and a MARPC for $75 then selling a MAR PC generates 50% more revenue per sale.

Microsoft Authorized Refurbisher (MAR)How it works Apply To

Program

Order Product COAs

Install OS on PCs and remove original COA From PC

Resell PC with pre-installed software to customer

1

2

3

4

Refurbisher receives training including technical training.

Refurbisher (parent company) signs direct agreement.

Order COAs from Authorized Replicator. Special Refurbisher COAs include Product Keys and Refurbishers name.

Pre-install OS on refurbished PCs. Remove old COA from PC. Affix new COA onto PCs.

After purchase, end users activate the software using the Product Key found on the COA.

MAR Application Process• There is no set enrollment period. Refurbishers can apply to become a Microsoft Authorized Refurbisher anytime

during the year.• Candidates are identified by a Microsoft account manager or by contacting oemmar@microsoft.com• Program applicates must provide a Credit Application with 2 years audited Financials, annual forecast and marketing

plan • Refurbishers must sign the following Agreements: Non-Disclosure Agreement, Refurbisher License, Logo License and

Market Development Fund.• Onboarding process (typically lead time 3weeks) :

Sign NDA Onsite meeting & company reviewSign MAR contracts & credit application Detail program training

• Program participants must renew their program membership annually by August 1st and remain in good standing to retain Microsoft Authorized Refurbisher status.

• List of authorized partners is available on Device Partner Center at https://dpcenter.microsoft.com/en/Partner-Community/Connect-with-Communities/dp-microsoft-authorized-refurbisher-partner-directory

MAR Basic Facts• MAR program provide an opportunity for you to build additional revenue and margin via market

differentiation

• Contract valid one year (August -July), new partners can join the program at any time during the year

• Annual Commitment 20,000 Windows licenses/year

• 45 day payment terms, pending available credit limit

• Windows 10 and Windows 10 PRO available (price discounted)

• MAR software can be distributed pre-installed only

• Direct MAR technical support available

MAR Installation ProcessRefurbisher orders and installs Windows with these steps:1. Windows COAs are acquired through established ordering processes with Authorized Replicators.2. Windows image is downloaded from the Digital Operations Center.3. Refurbisher installs the Windows software onto the refurbished PC using the OPK.4. Refurbisher attaches a refurbisher COA to the refurbished PC. Additional preinstalled software such as

Microsoft Office is also be available.5. Refurbisher supplies the PC, including hard drive recovery image, to an end customer, reseller or broker.

MAR Certificate of Authentication (COA)Program participants will be supplied specially designed COAs labels obtained through established distribution processes from Authorized Replicators.

MAR COA sticker sample: Each MAR COA will have:• Product name and edition• MAR partner´s Brand Name (factory brand)• Unique 25 characters activation Product Key with a Concealment Layer (some

characters are under removable silver scratch off material)• COA Serial number • Statement, “For Use on Refurbished PC Only – No Commercial Value – For

Authentication Purposes Only.”

Windows 10 ProfessionalBrand name

Product Key: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

MAR Resource Links• Device Partner Sites• Device Partner Center MAR sites• Refurbisher Sites• List of active MAR partners• MAR application form

Registered Refurbisher Program (RRP)How it works Apply To

Program

Order Product COAs

Obtain Product Activation Keys

Resell PC with pre-installed software to customer

Program SKU is installed on a Refurbished PC.*For Windows only - limited to used PC’s with existing Windows COAs.

Program SKUs are a Refurbisher style COAthat has a serial number but no productkey.

Use Credentials to login to program portal. Enter program COA Serial No. & old COA Serial No. to obtain a new product key for customer activation ($0).

Refurbishers wait for email approval (Anti-Piracy processes – approx. 14 days). Get program credentials, appear in Microsoft.com directory.

Refurbishers go to the Registered Refurbisher Program Portal & apply to join the program.www.microsoft.com/registeredrefurb

Refurbishers purchase Citizenship SKUs from RRPweb portal ($’s). Delivery time approximately 10 days from payment received.

Refurbishers purchase Commercial SKUs from Microsoft OEM Distributors ($’s).

+ =

Records transaction details, deactivates old COA, remote audit of old COA lookup data, Records recipient ifCitizenship SKU.

PC resold to customer.(With recovery media ifCommercial SKUs)

1

2

3

4

RRP Application Process• There is no set enrollment period. Any Refurbisher can apply to join the program at anytime during the

year.

• The Registered Refurbisher Program agreement is an annual agreement that runs to September 30th each year.

• Refurbishers must remain in good standing to retain Registered Refurbisher status. I.e. adhere toenvironmental standards, data wiping, security and legal licensing.

• Applicants sign an online agreement on the RRP Portal website www.microsoft.com/registeredrefurb, then submit an application.

• Microsoft’s Anti-Piracy group verifies and reviews all applications.

• Applicants receive and e-mail notification of application status, typically within 14 days.

RRP Available License Types & SoftwareCommercial licenses can be supplied to any type of customer, including end user customers who are consumers or small businesses. Available Commercial licenses:

• Windows 10 Home premium• Windows 10 Professional

Citizenship licenses are available for Eligible Recipients only. These licenses are available for certaincustomer groups such as educational institutions, non-profit charitable organizations, and other approved recipients. Available Citizenship licenses:

• Windows 10 Professional• Microsoft Office 2010 Home and Business

Note: Not all products are available in all countries.

RRP Order and Installation ProcessRefurbisher orders and installs software with these steps:

1. Commercial License Ordering:• Licenses ordered through Microsoft Authorized OEM Distributors. Each 3 pack include 3 COAs and 3 sets of recovery

media.• Hard disk based recovery image must be supplied with each PC.

2. Citizenship License Ordering:• Licenses are provided by ordering through the Registered Refurbisher program website. There is a 20 license

minimum order level.

3. Installation Process:• Refurbisher preinstalls software with program license and original pre-existing COA still affixed to the PC (original

COA is not required for Citizenship)• Refurbisher attaches a new refurbisher COA to the refurbished PC• A Product Key information sheet, including the Product Key for the PC is provided.

4. Recovery:• If the license is a commercial license, hard drive recovery image must be included.• If the license is a citizenship license, a hard disk based recovery image can be optionally included.

RRP Certificate of Authentication (COA)Program participants will be supplied specially designed COAs

Each COA will have:Product nameStatement, “COA For Refurbished PC Only – No Commercial Value”

Registered Refurbisher Program COAs do not include Product KeysAvailable through Program WebsitePre-existing COA and new COA serial numbers are requiredCitizenship licenses also require information about the recipient, including name, location, and recipient type

RRP Resource Links• Device Partner Sites• Refurbisher Sites• RRP web sites• List of active RRP partners• List of Microsoft OEM distributors

Thank You