Microsoft ServicesUser Experience

We make Microsoftsolutions desirable.

Daniel Kreuzhofer

User Experience (UX) –an important building block for success.

usable

useful

value

desirable

findable

credible

accessible

UX-Honeycomb nach Peter Morville

MeaningfulHas personal significance

PleasurableAn experience worth sharing

ConvenientWorks exactly like you think

UsableCan be used without difficulty

ReliableAlways available and accurate

Functional (Useful)Works as programmed

Focused onTasks

Focused onExperiences (Subjective/qualitative)

(Objective/quantifiable)

Few companiescross this line!

User Experiencein the New Era

New Era

New era

Every person is IT-Decision makerFreedom of choice, bias, needsNew lifestyle – Work and Life aremerging digitallyTechnology has to be fun

Personal

Benefits of good UX

B2C - Solutions• Higher conversion rates• Customer loyalty• Lower support costs• Easy extensibility

B2B - Solutions• Higher productivity• Higher employee satisfaction• No expensive trainings• Lower support costs• Easy extensibility

= ROI

Cost reduction• Early discovery of concept errors• More accurate project cost estimations• Lower support costs

Customer satisfaction• Percepted quality technical quality

Customer loyalty• Better extensibility• Reputation = ROI

The UX Process.

Sample