microsoft word - mb0022-managment process & org behaviour

8/13/2019 Microsoft Word - MB0022-Managment Process & Org Behaviour

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Management Process and Organization Behaviour (MB0022) MBAN-1

www.karrox.com Helpdesk: 66710528 [email protected]

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PART A

1. ______ identifies five functions of management viz.,planning, organizing, commanding, coordinating andcontrolling

A) Neuman and Summer

B) Henri FayolC) Luther GulikD) Ernest Dale

2. ______ is establishing the internal organizationalstructure of the business

A) PlanningB) StaffingC) OrganizingD) Directing

3. ______ skills involve process or technique knowledge

and proficiency in a certain specialized field, such asengineering, computers, accounting, or manufacturing

A) Human

B) TechnicalC) ConceptualD) All of the above

4. Henry Mintzberg has indentified _____ roles common

to the work of all the managers

A) Five

B) SevenC) NineD) Ten

5. The ____ role defines the relationships between themanager and employees

A) LeaderB) FigureheadC) LiasionD) Monitor

6. In the role of a ______, the manager passes some of

his privileged information directly to his subordinateswho would otherwise have no access to it

A) MonitorB) DisseminatorC) Spokesman

D) Figurehead

7. _____ is a complex set of these beliefs, values andtechniques for dealing with the environment, which areshared among contemporaries and transmitted from onegeneration to the next

A) AttitudeB) Culture

C) SocializationD) Personality

8. The change in behaviour must be ______

A) Relatively permanentB) Good or badC) Temporary

D) None of the above

9. An alternate approach to classical conditioning wasproposed by ____, known as Operant Conditioning

A) Ivan PavlovB) Stephen P. RobbinsC) Munn N. L.D) B. F. Skinner

10. _____ is the process by which certain types ofbehaviours are strengthened

A) AttentionB) RetentionC) Motor Reproduction

D) Reinforcement

11. _____ is the opposite of reinforcement

A) ExtinctionB) PunishmentC) Negative ReinforcementD) All of the above

12. ____ is an enduring belief that a specific mode of

conducts or end state of existence is personally andsocially referable to the alternative modes of conduct orend states of existence

A) Affective ComponentB) Achievement

C) ValueD) Attitude


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13. _____ is shown in such behaviours as working hardand seeking opportunities to develop new skills

A) Affective Component

B) AchievementC) ValueD) Attitude

14. _____ is defined as a more or less stable set ofpredisposition of opinion, interest or purpose involving

expectancy of a certain kind of experience and readinesswith an appropriate response

A) Affective ComponentB) Achievement

C) ValueD) Attitude

15. _____ refers to the persons feelings that result fromhis or her beliefs about a person, object or situation

A) Affective ComponentB) AchievementC) ValueD) Attitude

16. Two major influences on attitudes are _____ and_____

A) Classic Conditioning, Operant ConditioningB) Direct Experience, Social LearningC) Behavioral Intentions, Cognition

D) Direct Experience, Cognition

17. _____ is an employees intention to remain in anorganization because of a strong desire to do so

A) Job InvolvementB) Job CommitmentC) Continuance CommitmentD) Affective Commitment

18. _____ is an individual difference that lendsconsistency to a persons behaviour

A) PersonalityB) EmotionC) Attitude

D) Belief

19. _____ said personality is the dynamic organizationwithin the individual of those psychophysical systems

that determine his unique adjustments to environment

A) James Thompson

B) GluckC) J. B. KolasaD) Gordon Allport

20. According to _____ Personality is a pattern ofstable states and characteristics of a person thatinfluences his or her behaviour toward goalachievement. Each person has unique ways of protecting

these states

A) James ThompsonB) GluckC) J. B. KolasaD) Gordon Allport

21. The _____ approach argues that the ultimateexplanation of an individuals personality is the moleculastructure of the genes, located in the chromosomes

A) BrainB) BiofeedbackC) Heredity

D) Physical Features

22. In _____, the individual learns the internal rhythms

of a particular body process through electronic signalsthat are feedback from equipment that is wired to thebody

A) BFTB) BETC) ESBD) EBS

23. According to _____, a childs physical characteristics

may be related to his approach to the socialenvironment, to the expectancies of others, and to theirreactions to him

A) MischelB) Gordon Allport

C) Paul H MussenD) H. A. Murray


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24. _____ involves the process by which personacquires, from the enormously wide range ofbehavioural potentialities that are open to him or her,

those that are ultimately synthesized and absorbed

A) Attitude

B) CultureC) PersonalityD) Socialization

25. _____ theory emphasizes the unconscious

determinants of behaviour

A) TypeB) IntrapsychicC) TraitD) Self

26. Ancient Greek philosophers such as Hippocrates 400BC and Galen, 140/150 AD classified ___ types ofhumours in people

A) 1B) 2C) 3

D) 4

27. According to the Ancient Greeks, the depressed

characters have ____ humour

A) CholericB) MelancholicC) SanguineD) Phlegmatic

28. In Ayurvedic medicine (used in India since 3000BC), which of the following is not a main metabolic bodytype

A) VataB) PittaC) KaphaD) None of the above

29. _____ refers to the overall health profile of theindividual, including strengths and susceptibilities

A) Natural TherapyB) AyurvedaC) ConstitutionD) Meditation

30. _____ viewed the ultimate psychological task as the

process of individuation, based on the strengths andlimitations of ones psychological type

A) JungB) FriedmanC) BlockD) Myers-Briggs

31. Gestalt psychology was founded by_____ andfocused on how people interpret the world

A) Max WertheimerB) Wolfgang KohlerC) Kurt Koffka

D) All of the above

32. _____ means mental organization and interpretationof sensory information

A) RecognitionB) ConstancyC) Psychology

D) Perception

33. _____ means the experience that the shape is

familiar

A) RecognitionB) PerceptionC) IllusionsD) Constancy

34. In the _____ effect the person is perceived on thebasis of one trait

A) StereotypingB) HaloC) First ImpressionD) Contrast

35. _____ is/are situations in which our expectations

about people affect our interaction with them in such a


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way that our expectations are fulfilled

A) ProjectionB) Implicit PersonalityC) Self-Fulfilling PropheciesD) All of the above

36. The term _____ has evolved to characterize the fact

that peoples expectations determine their behaviour

A) Self-Fulfilling prophecyB) Pygmalion effectC) Both A) or B)


37. _____ is used to describe a program that relies onrewarding positive behaviour in order to increase thefrequency of such behavior

A) Behaviour ModificationB) MBOC) Both A) or B)D) None of the above

38. _____ occurs when the hygiene factors are eithernot present or not sufficient

A) Job EnlargementB) Job DissatisfactionC) Job Enrichment

D) Job Rotation

39. TAT stands for _____

A) Thesis Appreciation TestB) Thematic Appreciation TestC) Thesis Apperception TestD) Thematic Apperception Test

40. _____ is the addition to a job of tasks that increase

the amount of employee control or responsibility

A) Job EnlargementB) Job DissatisfactionC) Job EnrichmentD) Job Rotation

41. ____ is a full-fledged and highest form of workersparticipation in management

A) Works CommitteesB) Board RepresentativesC) ESOPsD) Quality Circles

42. A _____ consists of a manager and the employeeswho report to him or her

A) Formal GroupB) Task Group

C) Command GroupD) Committee43. _____ often develop because the individualmembers have one or more common characteristics

A) Formal GroupB) Friendship Group

C) Task GroupD) Command Group

44. Norming is the _____ stage in the Model of Group

Development proposed by Bruce Tuckman

A) FirstB) SecondC) Third

D) Fourth

45. _____ refers to the lack of clarity about the

expectations of role which may arise out of lack ofinformation or understanding

A) Role ConflictB) Role OverloadC) Role AmbiguityD) Role Structure

46. _____ are-emotional activities the help membersmaintain their involvement in the group and raise theirpersonal commitment to the group

A) Maintenance Roles

B) Work rolesC) Informer rolesD) Norms

47. _____ is the degree of worth and respects thoseother members of group accord with individual group

members


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A) CohesivenessB) StatusC) LeadershipD) Task

48. _____ is certain attitudes and behaviour consistentwith a role

A) Role PerceptionB) Role Expectation

C) Role IdentityD) Role Conflict

49. For high quality decision making, the size of theteam should be between _____

A) 1 and 3

B) 3 and 5C) 3 and 13D) 5 and 13

50. In _____ method, an individual or a group is giventhe role of critic

A) BrianstormingB) Devils Advocacy

C) NGTD) Delphi

51. _____ is the reward type in cultures that valueindividualism

A) Cooperative group rewardsB) Competitive group rewardsC) Both A) and B)D) Either A) or B)

52. _____ is the process of affecting the thoughts,behaviour and feelings of another person

A) InfluenceB) Authority

C) PersonalizationD) Socialization

53. The basic response to legitimate power is _____

A) Reward

B) Authority

C) InternalizationD) Coercion

54. _____ Political Behaviour refers to normal everydaypolitics

A) Legitimate

B) IllegitimateC) FormalD) Informal

55. The _____ are apt politicians

A) CraftsmenB) Jungle FightersC) GamesmenD) Company Men or Women

56. _____ conflicts are conflicts that support the goals ofthe group and improve its performance

A) CognitiveB) AffectiveC) Dysfunctional

D) Functional

57. _____ conflict is an intellectual discomfort createdby trying to achieve incompatible goals

A) CognitiveB) AffectiveC) Dysfunctional

D) Functional

58. _____ conflict occurs when an individual in a

particular role is expected to perform behaviours thatclash with his or her values

A) Inter-roleB) Person-roleC) Intra-roleD) None of the above

59. _____ mechanisms are aimed at attacking thesource of the conflict

A) CompromiseB) AggressiveC) WithdrawalD) Extraction


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60. _____ is managing a conflict with by not seeking tomeet your own objectives or the objectives of the otherperson

A) CollaboratingB) AccommodatingC) Avoiding

D) Competing

61. _____ is a win-win style that is high on both

assertiveness and cooperativeness

A) Collaborating

B) AvoidingC) AccommodatingD) Competing

62. _____ is the process through which the parties to aconflict define what they are willing to give and accept inan exchange

A) AvoidingB) CompromisingC) Conflict ManagementD) Negotiation

63. _____ bargaining is an approach in which the goalsof one party are in direct conflict with the goals of theother party

A) DistributiveB) Integrative

C) ConsolidativeD) Diffusive

64. A _____ is a skilled and impartial third party whoattempts to facilitate problem solving throughcommunication and analysis

A) MediatorB) ConsultantC) Arbitrator

D) Inquisitor

65. _____ delegates the conflict to the parties alongwith a threat that if they fail to resolve it, the managerwill dictate a solution they are sure to dislike

A) AvoiderB) Delegator

C) Impetus providerD) None of the above

66. _____ is the embodiment of a persons perfect self

A) Ego IdealB) Self-Image

C) Both A) and B)D) None of the above

67. _____ demand relates to pressures placed on aperson as a function of the particular role he or sheplays in the organization

A) TaskB) Inter-personalC) PhysicalD) Role

68. LUC stands for _____

A) Life Cycle UnitsB) Life Counter UnitsC) Life Change UnitsD) Life Control Units

69. _____ is an unhealthy, insecure pattern of behaviourthat leads to separation in relationships with otherpeople

A) Over DependenceB) Counter Dependence

C) Self-relianceD) Negative Affectivity

70. In the past, organizations could succeed by claimingexcellence in _____

A) QualityB) ReliabilityC) CostD) Any of the above

71. Managerial behaviour is always _____ so that anewly appointed manager might favour differentorganizational design, objectives, procedures andpolicies than a predecessor

A) ObjectiveB) Relative


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C) SelectiveD) None of the above

72. _____ may be unmanageable spans of control, lackof coordination between departments, lack of uniformityin politics, non-cooperation between line and staff etc

A) CrisisB) ExpectationsC) Loopholes

D) Effectiveness

73. The individual or group that undertakes the task of

introducing and managing a change in an organization isknown as a _____

A) MediatorB) Arbitrator

C) NegotiatorD) Change Agent

74. It becomes relatively easy to avoid major resistance

through _____

A) EmpathyB) ParticipationC) Negotiation

D) Manipulation

75. _____ is the final step in the change process

A) UnfreezingB) Transformation

C) MovingD) Refreezing

76. _____ have proposed a Contingency framework formatching methods with situations of organizations

A) Kotter and SchlesingerB) Neuman and SummerC) Henri Fayol and Luther GulikD) James D Thompson and Donald Van Houten

77. The role of the _____ is to create an opportunity formembers to express their ideas, beliefs, and attitudes

A) ArbitratorB) FacilitatorC) MediatorD) Informer

78. _____ message is open and expressed

A) CrossedB) ComplementaryC) Covert

D) Overt

79. The most common types of teams is/are _____

A) Work teams

B) Problem-solving teamsC) Virtual teamsD) All of the above

80. The _____ technique can be used to improve theoperations of the total organization

A) Team BuildingB) Survey FeedbackC) Virtual TeamD) Delphi

PART B

81. Which of the following points hold true in terms ofTechnical Skills?

i) The technical skills involve the managersunderstanding of the nature of job that people underhim have to performii) It refers to a persons knowledge and proficiency inany type of process or technique

A) i) True, ii) TrueB) i) True, ii) False

C) i) False, ii) TrueD) i) False, ii) False


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82. Match the following Skills Levels needed for differentmanagement levels

Set A

a. Top Level Managementb. Middle Level Managementc. Supervisory Level Management

Set Bi. Conceptual Skills

ii. Human Skillsiii. Technical Skills

A) a i, b ii, c iiiB) a ii, b i, c iii

C) a i, b iii, c iiD) a iii, b ii, c i

83.

In the _____ role, the manager initiates change

In the _____ role, the manager deals with threats to theorganization will expend its effortsIn the _____ role, the manager negotiates on behalf of

the organization

A) Negotiator, Entrepreneur, Disturbance handler

B) Entrepreneur, Disturbance handler, NegotiatorC) Disturbance handler, Entrepreneur, NegotiatorD) Entrepreneur, Negotiator, Disturbance handler

84. State the methods used in Intellectual abilities

a. Number Aptitudeb. Verbal Comprehensionc. Perceptual Speedd. Deductive Reasoning

e. Cognitive Abilities Tests

A) Except bB) Except a and dC) Except cD) All of the above

85. Which of the following examples are of PositiveReinforcement?

a. Bonuses paid at the end of a successful business yearb. Employees will work hard for a raise or a promotionc. Salesmen will increase their efforts to get rewards andbonuses

d. Students will study to avoid failure in examse. Children will throw temper tantrums to get candy orice creams

A) Except bB) Except a and d

C) Except dD) All of the above

86. State the true points with respect to BehaviourModification

a. Behaviour Modification is an overall structure andignores individual differencesb. Behaviour Modification programs ignore the fact that

employees can be intrinsically motivatedc. Behaviour modification ignores prevailing work-groupnorms

A) Only aB) Only bC) Only cD) All of the above

87. Characteristics of Attitudes are:

i) An Attitude is the predisposition of the individual toevaluate some objects in a favourable or anunfavourable mannerii) The most pervasive phenomenon is attitudeiii) Attitudes are similar to values

iv) Attitude is a predisposition to respond to a certain setof facts


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A) Except i)B) Except ii)C) Except iii)D) Except iv)

88.

Set Ai) Classical Conditioning

ii) Operant Conditioningiii) Vicarious Learning

Set Ba) One of the basic processes underlying attitudeformation can be explained on the basis of learningprinciplesb) Attitudes that are reinforced, either verbally or non-

verbally, tend to be maintainedc) Through these processes, children pick up the

prejudices of their parents

A) i)-a), ii)-b), iii)-cB) i)-a), ii)-c), iii)-b

C) i)-b), ii)-a), iii)-cD) i)-c), ii)-b), iii)-a

89.

_____ display greater correspondence between theirattitudes and behaviours while _____ display little

correspondence between their attitudes and behaviours

A) High self-monitors, Low self-monitorsB) Low self-monitors, High self-monitorsC) Attitude Specificity, Attitude RelevanceD) Attitude Relevance, Attitude Specificity

90. The Human Personality includes:

i. Eternal appearances and behaviour

ii. The inner awareness of self as a permanentorganizing forceiii. The particular organization of measurable traits, bothinner and outer

A) Only i

B) i and ii

C) ii and iiiD) i, ii and iii

91. State the true points with respect to Identification:

i. Identification can be viewed as the difference ofbehaviour including feelings and attitudes between child

and modelii. Identification can be looked at as the childs motivesor desires to be like the model

iii. It can be viewed as the process through which thechild actually takes on the attributes of the model

A) Only iB) i and iiC) ii and iiiD) i, ii and iii

92. Allport and Odbert found over _____ words in thedictionary which referred to psychological differences

among people, e.g., trustworthy, shy, arrogant.Typically, modern personality taxonomies haveemphasized between two, and among three, four, andfive personality types, through to identifying _____ or

more sub-types.

A) 17,000, 16B) 17,000, 8C) 27,000, 16

D) 27,000, 8

93. Match the Sets

Set Ai. Vataii. Pittaiii. Kapha

Set Ba. Relaxedb. Moodyc. Explosive Tempers

d. Pale Skine. Prone to Anxietyf. Ruddy Complexion

A) i-a,b ; ii-c,d, iii-e,fB) i-a,f ; ii-b,c, iii-d,e

C) i-e,f ; ii-a,b, iii-c,dD) i-b,e ; ii-c,f, iii-a,d


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94. _____, _____ and _____ seasons represent Vata,Pitta and Kapha respectively

A) Autumn, Summer, WinterB) Summer, Autumn, WinterC) Autumn, Winter, Summer

D) Winter, Summer, Autumn

95. Match the Sets for the Trait Theories

Set Ai. Openness to Experience

ii. Conscientiousnessiii. Extraversioniv. Agreeablenessv. Neuroticism

Set Ba. a tendency to show self-discipline, act dutifully, and

aim for achievement; planned rather than spontaneousbehaviourb. energy, positive emotions, urgency, and the tendencyto seek stimulation and the company of others

c. a tendency to be a compassionate and cooperativerather than suspicious and antagonistic towards othersd. a tendency to experience unpleasant emotions easily,such as anger, anxiety, depression, or vulnerability;sometimes called emotional instability

e. appreciation for art, emotion, adventure, unusualideas, imagination, and curiosity

A) i-a, ii-b, iii-c, iv-d, v-eB) i-e, ii-a, iii-b, iv-c, v-dC) i-e, ii-c, iii-a, iv-b, v-d

D) i-a, ii-c, iii-b, iv-d, v-e96. Match the Sets

Set Ai. Extrovertii. Introverts

Set Ba. withdrawnb. optimistic

c. gregariousd. inward-directede. objectivef. less sociable

A) i-a,b,c ; ii-d,e,f

B) i-a,b,e ; ii-c,d,f

C) i-b,c,f ; ii-a,d,eD) i-b,c,e ; ii-a,d,f

97. Which of the following points are true with respectto High Self-Monitors?

a. High self-monitors pay attention to what is

appropriate in particular situations and to the behaviourof other peopleb. The behaviour of high self-monitors is consistent

across situationsc. High self-monitors appear to be more unpredictabled. High self- monitors are capable of presenting striking

contradictions between their public persona and theirprivate self

A) Except bB) a, b and d

C) b, c and dD) All of the above

98. In perception, factors in the perceiver are:

A) Attitudes, Motives, and Proximity

B) Time, Work Setting and Social SettingC) Novelty, Motion and SoundD) Experience, Expectation and Interests

99. State True or False with respect to Geometrical

illusionsa. In Ponzo illusion, the two horizontal lines of equallength appear equal

b. In Poggendorff illusion, the two oblique linessegments are aligned with one another

A) a-T, b-TB) a-T, b-FC) a-F, b-TD) a-F, b-F100. The Attribution process may be affected by twoerrors such as:

A) Consistency Error and Self-Serving BiasB) Fundamental Attribution Error and Consistency ErrorC) Fundamental Attribution Error and Self-Serving Bias

D) All of the above

101. The characteristics of Motivations are:

1. It concerns with what activates human behaviour2. It involves what directs this behaviour towards a

particular goal


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3. Motivation concerns how this behaviour is sustained(supported)

A) 1 and 2B) 2 and 3C) 1 and 3D) 1, 2 and 3

102. Which of the following points are True with respectto Behaviour Modification

a. It is an approach to the assessment, evaluation, andalteration of behavior

b. It is about reinforcing the behaviour you desire byrewarding the performed behaviorc. It is about facilitating an employee to perform correctbehaviour in the amount you want

A) a and bB) b and c

C) a and cD) All of the above

103. In ERG,

A) E= Existence, R= Relatedness, G= GrowthB) E= Extra, R= Relatedness, G= GoalC) E= Expert, R= Relatedness, G= GrowthD) E= Experience, R= Relatedness, G= Goal

104. State the True points with respect to Storming

1. The Storming stage is one of the inter-group conflicts2. Members accept the existence of the group, but resistthe constraints the group imposes on individuality

3. When this stage is complete, a relatively clearhierarchy of leadership exists within the group

A) 1-T, 2-T, 3-TB) 1-T, 2-F, 3-TC) 1-T, 2-T, 3-FD) 1-F, 2-T, 3-T105. _____ norms define behaviour that is absolutelyrequired for continued membership in the group whereas _____ norms define behaviour that is desirable - but

not essential for continued group membership

A) Proprietary, PeripheralB) Pivotal, ProprietaryC) Pivotal, PeripheralD) Peripheral, Pivotal

106. Match the Sets

Set Aa. Production tasksb. Discussion tasksc. Problem-solving tasks

Set B

1. Tasks requiring the group to decide on a course ofaction for resolving a particular problem2. Tasks requiring the group to evaluate issues

3. Tasks requiring the group to produce and presentideas, images or arrangements

A) a-1, b-2, c-3B) a-3, b-1, c-2C) a-3, b-2, c-1D) a-2, b-3, c-1

107. In Brainstorming, the number of ideas, quality ofideas and social pressure are _____, _____ and _____

respectively

A) Low, Low, HighB) Moderate, Moderate, Low

C) Low, Moderate, HighD) High, High, Moderate

108.i) _____ is the extent to which team members are

specialized relative to others in the organizationii) _____ is the degree to which the team mustcoordinate with managers, employees, suppliers and

customers outside the team

A) Consolidation, Integration

B) Differentiation, ConsolidationC) Integration, DifferentiationD) Differentiation, Integration

109. For Expert power to work, which of these

conditions must be in place?

a. The target must trust that the information given isaccurateb. The information involved must be relevant and usefulto the target

c. The targets perception of the agent as an expert iscrucial


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A) a and bB) b and cC) a and cD) a, b and c

110. Match the Sets

Set Aa. Boss

b. Employeec. Co-worker

Set B1. Upward influence2. Downward influence3. Lateral influence

A) a-1, b-2, c-3B) a-2, b-1, c-3

C) a-3, b-2, c-1D) a-3, b-1, b-2

111. Conflict mostly arises from:

1. Conflict can occur when individuals or groups perceivethey have mutually exclusive goals or values2. Behaviour designed to defeat, reduce or suppress anopponent may cause conflict

3. Groups that face each other with mutually opposingactions and counter actions cause conflict4. If each group attempts to create a relatively favoured

position vis-avis the other, conflict may ensue

A) Only 1

B) 1 and 2C) 1, 2 and 3D) All of the above

112. State the True points with respect to Individual-Group Conflict

1. An individual is violating group norms2. Subordinates of one boss collectively disagree with acourse of action the boss wants to take

A) 1-T, 2-TB) 1-T, 2-FC) 1-F, 2-TD) 1-F, 2-F

113. Arrange the below ways to assess tradeoffs inproper order:

1. Consider whether the changed outcomes will bettermeet the parties interest

2. Specify what impact trade-offs will have on theseoutcomes3. Identify the best and worst possible outcomes

A) 1, 2, 3B) 2, 3, 1C) 1, 3, 2D) 3, 2, 1

114. Adaptation Syndrome (GAS), an adaptive response

that occurs in three phases:

A) A - an alarm reaction; B - the stage of resistance; C -the stage of exhaustion

B) A - an alarm reaction; B - the stage of exhaustion; C -the stage of resistanceC) A - the stage of exhaustion; B - the stage ofresistance; C - an alarm reactionD) A - the stage of exhaustion; B - an alarm reaction; C

- the stage of resistance

115.

According to Richard Lazarus (1977), stress is a

situation that someone regards as threatening, and aspossibly exceeding his or her resources


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Lazarus pointed out, that the stress evoked by an eventdepends on how people interpret the event and whatthey can do about itFor example, pregnancy may be much more stressful fora 16 year old unmarried schoolgirl than it is for a 25year old married woman

The above points hold true for:

A) Medical Approach

B) Cognitive Appraisal ApproachC) Person-Environment ApproachD) Psychoanalytic Approach

116. _____ leads to uncertainty, a lack of predictabilityin a persons daily tasks and activities and may becaused by job insecurity related to difficult economictimes whereas _____ may be caused by inability to

influence the timing of tasks and activities, to selecttools or methods for accomplishing the work, to make

decisions that influence work outcomes, or to exercisedirect action to affect the work outcomes

A) Role Demands, Task Demands

B) Task Demands, Role DemandsC) Lack of Control, ChangeD) Change, Lack of Control

117.

1. It is a curiosity and engagement with onesenvironment that leads to the experience of activities asinteresting and enjoyable

2. It is an ability to influence the process and outcomesof events that lead to the experience of activities aspersonal choices

3. It is the belief that people seek change rather thanroutine and stability

A) Commitment, Control, ChallengeB) Control, Commitment, ChallengeC) Challenge, Commitment, ControlD) Challenge, Control, Commitment

118.

Employees desire to share in decision-makingEmployees demand for effective organizationalmechanismHigher employee expectation for satisfying jobs andwork environmentEmployees desire for higher wages

The above forces represent:

A) Declining effectiveness

B) Change in work climateC) Deficiencies in the existing systemD) Employee expectations

119. State the True points with respect to Disorientation

a. Disorientated employees are lost and confusedb. They are unsure of their feelings

c. They ask very little number of questionsd. Analysis paralysis is characteristic of disorientedemployees

A) Only aB) a and b

C) a, b and dD) b, c and d

120. Name the team with regards to the below points:

These are temporary teams established to attack specificproblems in the work placeThese teams generally offer recommendations for othersto implementIn these teams, members share ideas or offer

suggestions on how work processes and methods can beimproved

A) Work TeamsB) Problem-Solving TeamsC) Management Teams

D) Virtual Teams


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PART C

121. Which of the following statements are true withrespect to Staffing?

a. It includes recruiting, selecting, hiring and training ofemployees

b. Its success depends heavily on the planning andorganizing functions of managementc. In staffing, both organizational goals and employees

goals are consideredd. It is an important functioned involved in building thehuman organization

e. Staffing can be done for once and for all

A) a, b and cB) a, b and dC) b, d and e

D) a, b, c, d and e

122. Match the Sets

Set A1. Entrepreneur2. Disturbance Handler

3. Resource Allocator4. Negotiator

Set Ba. Manager has to work like a fire fighterb. Manager has to spend considerable time innegotiationsc. Manager constantly looks out for new ideas and seeksto improve his unit by adapting it to changing conditionsin the environmentd. Manager must divide work and delegate authorityamong his subordinates

A) 1-a, 2-b, 3-c, 4-dB) 1-d, 2-b, 3-c, 4-aC) 1-c, 2-a, 3-b, 4-dD) 1-c, 2-a, 3-d, 4-b

123. Advantages of Physical abilities are:

a. Can identify individuals who are physically unable toperform the essential functions of a job without riskinginjury to themselves or othersb. Can result in decreased costs related to

disability/medical claims, insurance, and workerscompensationc. Requirements must be shown to be job related

through a thorough job analysisd. Decreased absenteeism

A) a, b and cB) a, b and dC) a, c and dD) b, c and d

124. Principles of Social Learning Theory are:

1. People can learn by observing the behaviours ofothers and the outcomes of those behaviours2. Learning can occur without a change in behaviour3. The consequences of behaviour play a role in learning

4. Cognition plays a role in learning

A) 1, 2 and 3B) 1, 3 and 4C) 2, 3 and 4

D) All of the above

125. Match the Sets

Set A (Types of Values)

1. Theoretical2. Economic3. Aesthetic4. Social5. Political6. Religious

Set Ba. Interested in the discovery of truth through reasoningand systematic thinking

b. Interest in usefulness and practicality, including theaccumulation of wealthc. Interest in unity and understanding the cosmos as awholed. Interest in beauty, form and artistic harmonye. Interest in graining power and influencing people

f. Interest in people and love as a human relationship


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A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-fB) 1-d, 2-c, 3-b, 4-a, 5-e, 6-fC) 1-a, 2-b, 3-d, 4-f, 5-e, 6-cD) 1-d, 2-e, 3-f, 4-a, 5-b, 6-c

126. Attitude-Behaviour correspondence depends ofthese things:

1. Attitude Specificity2. Attitude Relevance3. Degree of Influence

4. Personality Factors5. Social Constraints

A) 1, 2, 3 and 4B) 1, 2, 4 and 5

C) 2, 3, 4 and 5D) 1, 2, 3, 4 and 5

127. Match the Sets

Set A

1. Floyd L. Ruch2. Gordon Allport3. J.B Kolasa4. Gluck5. James D Thompson and Donald Van Houten

Set Ba. Personality is a pattern of stable states and

characteristics of a person that influences his or herbehaviour toward goal achievementb. Personality is a broad, amorphous designation

relating to fundamental approaches of persons to othersand themselvesc. Personality is the dynamic organization within theindividual of those psychophysical systems thatdetermine his unique adjustments to environmentd. The human personality includes external appearanceand behaviour or social stimulus valuee. Personality as - a very diverse and complexpsychological concept

A) 1-a, 2-b, 3-c, 4-d, 5-eB) 1-d, 2-c, 3-b, 4-a, 5-eC) 1-a, 2-b, 3-d, 4-e, 5-cD) 1-d, 2-e, 3-a, 4-b, 5-c

128. Which of the following are theories of personality?

1. Intrapsychic Theory

2. Interpsychic Theory3. Type Theories4. Trait Theories

5. Self Theory6. Social Learning Theory

A) 1, 2, 3 and 5B) 2, 3, 5 and 6C) 1, 3, 4 and 5D) All of the above

129.

Sheldons Somatotype Character ShapeEndomorph a d

Mesomorph b e

Ectomorph c f

a. relaxed and tolerant, d buxom and developedvisceral structureb. quiet and fragile, e muscular

c. assertive and combative, f delicate and poormuscles

A)

a. relaxed and tolerant, d buxom and developedvisceral structureb. quiet and fragile, e muscularc. assertive and combative, f delicate and poormuscles

B)a. relaxed and tolerant, d buxom and developedvisceral structureb. assertive and combative, e delicate and poormusclesc. quiet and fragile, f muscular

C)a. quiet and fragile, d muscular

b. assertive and combative, e delicate and poormusclesc. relaxed and tolerant, f buxom and developed

visceral structure



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130. Associated personality traits of Mesomorphic BodyType are:

a. Adventurousb. Desire for power and dominance

c. Love of Foodd. Indifference to what others think or wante. Assertive, bold

f. Zest for physical activityg. Self-Conscioush. Love of risk and chance

A) a, b, c, d, e, g and hB) b, d, e, f, g and h

C) a, b, d, e, f and hD) All of the above

131. Erickson theory of Personality includes:

a. The ego is of utmost importanceb. Part of the superego is able to operate independentlyof the id and the egoc. The ego is a powerful agent that can adapt to

situations, thereby promoting mental healthd. Social and sexual factors both play a role inpersonality development

A) Except aB) Except b

C) Except cD) Except d

132. The research findings of the study conducted bySheldon S. Zalkind and Timothy W. Costello on somespecific characteristics of the perceiver reveal:

a. Knowing oneself makes it easier to see othersaccurately.b. Ones own characteristics affect the characteristics one

is likely to see in others.c. People who accept themselves are more likely to beable to see favourable aspects of other people.d. Accuracy in perceiving others is not a single skill.These four characteristics greatly influence how aperson perceives others in the environmental situation.

A) a, b and cB) a, b and dC) b, c and dD) All of the above

133. Match the Sets

Set Aa. Employment Interviewb. Performance Evaluation

c. Performance Expectationsd. self-fulfilling prophecy

Set B1. Represents an assessment of an employees work.

While this can be objective, many jobs are evaluated insubjective 2. A major input into who is hired and who is

rejected in any organization3. Has evolved to characterize the fact that peoplesexpectations determine their behavior4. A managers expectations of an individual affect both

the managers behaviour towards the individual and theindividuals response

A) a-1, b-2, c-4, d-3B) a-2, b-1, c-4, d-3

C) a-2, b-1, c-3, d-4D) a-1, b-2, c-3, d-4

134. Which of the following factors influence theperception process?

a. the intensity and physical dimensions of the stimulusb. such activities of the sense organs as effects ofpreceding stimulationc. the subjects past experienced. attention factors such as readiness to respond to astimuluse. motivation and emotional state of the subject

A) a, b, c and dB) b, c, d and e

C) a, c, d and eD) All of the above

135. The Objectives of MBO are:

1. Specific

2. Measurable3. Attainable


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4. Result-oriented5. Time Limited6. Skill based

A) Except 2B) Except 3C) Except 5

D) Except 6

136.

1. _____ is/are small groups of employees who work on

solving specific problems related to quality andproductivity2. _____ is a process where subordinates share asignificant degree of decision-making power with theirimmediate supervisors

3. In _____, employees are represented by a smallgroup who actually participate

4. ____ is/are small groups of employees who workvoluntarily on company time to address quality-relatedproblems

A) Employee Involvement Teams, ParticipativeManagement, Representative Participation, QualityCirclesB) Employee Involvement Teams, RepresentativeParticipation, Participative Management, Quality Circles

C) Quality Circles, Employee Involvement Teams,Participative Management, Representative ParticipationD) Quality Circles, Participative Management, Employee

Involvement Teams, Representative Participation

137. Individuals tend to consider a group attractive, if it

meets the following conditions:

a. The groups goals are clear and compatible withmembers goalsb. The group has a charismatic leader

c. The group has a reputation for successfullyaccomplishing its task

d. The group is small enough that members can air theiropinions and have them evaluatede. The members support one another and help eachother overcome barriers to growth and development

A) Except cB) Except dC) Except c and dD) All of the above

138. Which of the following points are the characteristicsof Norms?

i) Norms summarize and simplify group influenceprocesses

ii) They resolve impersonal differences in a group andensure uniformity of actioniii) Norms apply to behaviour and to private thoughtsand feelingsiv) Norms are usually developed gradually, but theprocess can be shortened if members so desirev) Not all norms apply to everyonevi) High status members often enjoy more freedom todeviate from the letter of the law than do othermembers

A) i, ii, iii, iv and viB) ii, iii, iv, v and viC) i, ii, iv, v and viD) i, iii, iv, v and vi


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139. Match the Sets

Set A1. Illusions of invulnerability

2. Illusions of group morally3. Illusions of unanimity

4. Rationalization5. Stereotyping the enemy6. Self-censorship7. Peer pressure

8. Mind guards

Set Ba. Silence is misconstrued as consentb. This symptom leads the group to ignore the ethical

implications of their decisionsc. Group members are shielded from information thatmight lead them to question their action

d. The results are that other alternatives are notconsiderede. This prevents critical analysis of the decisions

f. This leads the group to underestimate its oppositiong. Any members who express doubts or concerns arepressured by other group members, who question theirloyaltyh. This symptom leads to excessive optimism and risktaking

A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f, 7-g, 8-hB) 1-h, 2-b, 3-a, 4-d, 5-f, 6-e, 7-g, 8-cC) 1-a, 2-b, 3-g, 4-c, 5-e, 6-f, 7-d, 8-h

D) 1-h, 2-a, 3-c, 4-d, 5-f, 6-e, 7-g, 8-b

140. State the True points with regards to CooperativeGroup Rewards

1. Can foster cooperation and coordination

2. Motivating in cultures that value collectivism and forhighly interdependent tasks

3. Especially in cultures that value individualism, may beseen as equitable4. Does not recognize exceptional performance byindividuals5. Can lead to perceptions of inequality6. May be de-motivating for people who prefer not to besingled out from the group; may undermine cooperation

A) 1, 2, 3, 6B) 3 & 6

C) 1, 2, 4 and 5D) All of the above

141. Political activities in Organizational conditions are:

1. Unclear Goals2. Democratic decision making

3. Unambiguous lines of authority4. Scarce resources5. Uncertainty

A) 2 and 3B) 1, 4 and 5C) 1, 2, 4 and 5D) All of the above

142. Match the Sets

Set A

1. The Craftsman2. The Jungle Fighter3. Company Man

4. The Gamesman

Set Ba. Active politiciansb. Apt politiciansc. Least politicald. Conservative people

A) 1-a, 2-c, 3-d, 4-bB) 1-c, 2-a, 3-d, 4-b

C) 1-c, 2-a, 3-b, 4-dD) 1-d, 2-a, 3-c, 4-b

143. The Most Frequent Uplifts are:

1. Relating well with your spouse or lover

2. Property, investment, or taxes3. Completing a task


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4. Feeling healthy5. Getting enough sleep6. Eating out7. Physical appearance8. Visiting, phoning or writing someone

A) 1, 2, 3, 4, 5 and 8

B) 2, 3, 5, 6, 7 and 8C) 1, 3, 4, 5, 6 and 8D) 2, 3, 4, 5, 6 and 7

144. Type Bs behaviour pattern is:

Never suffer from a sense of time urgency with itsaccompanying impatienceFeel no need to display or discuss either theirachievements or accomplishments

Devotion to workPlay for fun and relaxation, rather than to exhibit theirsuperiority at any costAbility to relax without guiltAggressiveness

A) 1, 2, 3, 4 and 5B) 1, 2, 4 and 5

C) 2, 3, 4, 5 and 6D) All of the above

145. Which of the following are types of Crisis?

1. Natural disaster2. Industrial accident3. Product or service failure4. Health scare related to the product of industry5. Removal/loss of CEO or other key managementpersonnel6. Competitor launches new product

A) Except 1 and 2B) Except 5 and 6C) Except 6D) All of the above

146. The Economic reasons to fear change usually focus

on:

1. Fear of technological unemployment2. Fear of reduced work hours and consequently lesspay3. Fear of demotion and thus reduced wages4. Fear of the unknown5. Fear of speed-up and reduced incentive wages

A) 1, 2, 3 and 5B) 2, 3, 4 and 5C) 1, 2, 4 and 5

D) 2, 4 and 5

147. Match the Sets

Set A1. Education and Communication

2. Participation and Involvement3. Facilitation and Support4. Negotiation and Agreement5. Manipulation and Co-optation6. Explicit and Implicit Coercion

Set Ba. Using power position and threats to force compliance

b. Letting those affected have a voice in how the changewill occurc. Providing training for change, effective listening,

counseling and understanding of emotional reaction tochanged. Bargaining over various aspects of changee. Providing facts and information, increasedcommunication about the changef. Using information about change selectively orseconding a representative (or informal leader) from thegroup to participate in the design of the change

A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f

B) 1-e, 2-b, 3-c, 4-d, 5-f, 6-aC) 1-a, 2-c, 3-b, 4-e, 5-d, 6-fD) 1-e, 2-c, 3-b, 4-f, 5-d, 6-a

148. Match the Sets

Set A1. Sensitivity Training


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2. Survey Feedback3. Process Consultation4. Team Building

Set Ba. It is a method of changing behaviour throughunstructured group interaction

b. Makes use of questionnaires to identify discrepanciesamong member perceptionsc. The purpose of this method is for an outside

consultant to assist a clientd. It can be applied within groups or at the inter-grouplevel where activities are interdependent

A) 1-a, 2-c, 3-b, 4-dB) 1-a, 2-b, 3-d, 4-cC) 1-a, 2-b, 3-c, 4-dD) 1-d, 2-c, 3-b, 4-a

149. Characteristics of Innovative Organizations are:

1. Facilitate the flexibility and adaptability2. Innovative organizations encourage experimentation3. They actively promote training and development oftheir members4. Innovations may be directed to change the

organizational structure (the degree of complexity,formalization, and centralization), technology(introduction of new equipment, tools or methods)

5. Human resources (changing the attitudes andbehaviour of organizational members through processesof communication, decision making, and problem

solving).

A) Except 1B) Except 2 and 4C) Except 4D) All of the above

150. The Important Factors influencing OrganizationalEffectiveness are:

1. Leadership style2. Culture3. Strategic planning4. Environment5. Technology6. Human Resource Development

7. Coercion8. Structural Design

9. Power Control

A) Except 9B) Except 7C) Except 7 and 9D) All of the above

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