microsoft word - supervisor stop-gap workbook 011217.docx · web viewcreated date 12/09/2019...

1 of Copyright © 2017 Prevent Child Abuse America.

Healthy Families America Supervisor Stop-Gap Training

Name

Date of hire Date stop-gap completed

Supervisor name


Healthy Families America Supervisor Stop-Gap Training

Welcome to Healthy Families America and to your new role as a supervisor!

This webinar and workbook are designed to prepare you to start supporting your staff prior to attending both the FRS and the FSS Core Trainings required by HFA (to be completed within 6 months of your hire date). We hope this training will get you started with confidence and a positive sense of your new role in HFA.

We know that many of you have had experience working with families and staff from a variety of work, personal, and educational backgrounds. We celebrate and welcome your heart and soul based upon those experiences. HFA’s approach to supporting families is an empowerment rather than a teaching approach. We do not consider our staff to be “educators” or “coaches,” because families may perceive this style of interaction to mean that “we are the experts.” HFA’s focus is to identify and build on parental competencies/strengths, and learn more about family values, culture, and beliefs before we determine home visit activities. In other words, HFA staff do not offer advice without first asking what parents know and have tried.

By now, you have completed all the HFA orientation trainings offered by your agency. These trainings include:• HFA goals and services, the philosophy of home visiting/family support,

and the principles of ethical practice;• Your site’s curriculum materials, policy and operating procedures, and data

collection forms and processes;• Your site’s relationship with other community resources;• Your state’s child abuse and neglect indicators and reporting requirements;• Your site’s confidentiality protocols;• Your site’s boundaries protocols; and• Your site’s staff safety protocols

Since many supervisors supervise both FRSs and FSS, we have combined information for both in this workbook. Even if you don’t supervise both roles, you may find it useful to shadow both so that you have a better understanding of the HFA model. In addition, we have included sample supervision forms for both roles. Your site may have its own forms, and it’s okay to use those instead.

If you have questions, feel free to contact any of the HFA staff and we’ll help get you to the right person!


Target populations

Describe your site’s “target population” and where you receive referrals from:

Target populations and appropriate referral sources should periodically be reviewed and redefined, if necessary. If you have questions about defining your site’s target population, you may find it useful to watch the following webinar. To view it, login to TLC (The Learning Center) as a student, and follow this link for HFA Spreadsheet webinars: http://healthyfamiliestlc.com/adm inistration/webinars/default.cfm

Screening tool

Review your site’s screening tool and compare it to the sample provided in both this webinar and in the FRS stop-gap workbook. If your site’s screening tool is different, learn why it was changed.

1-step vs 2-step

Learn whether your site uses the 1-step or the 2-step process.

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Shadow a Parent Survey Visit - #1

Family Resource Specialist: _____________________________ Date of visit: ____________

Is the mom pregnant? Yes / No If baby is born, how old is s/he?

Who is present at the visit?

If dad/partner is not present, why not?

1. Describe the parent(s) at the beginning of the visit (e.g., welcoming, friendly, uneasy, reserved, hostile, etc.):

2. What did the FRS do to put the parent at ease?

3. Give 2 examples of “open-ended questions” that you heard the FRS use:

4. The Parent Survey visit should feel like a conversation rather than a checklist. How did the FRS create a warm, inviting conversational tone?

5. What kind of information or referrals did the FRS offer at the end of the visit?

6. Did the FRS offer or describe home visits? Yes / No If no, why not; if yes, how did they describe the home visits?

7. What strengths did you see in this FRS during this visit?

Supervisor signature ____________________________________ Date _________________


Shadow a Parent Survey Visit - #2

Family Resource Specialist: ______________________________ Date of visit: ___________

Is the mom pregnant? Yes / No If baby is born, how old is s/he?

Who is present at the visit?

If dad/partner is not present, why not?

1. Describe the parent(s) at the beginning of the visit (e.g., welcoming, friendly, uneasy, reserved, hostile, etc.):

2. What did the FRS do to put the parent at ease?

3. Give 2 examples of “open-ended questions” that you heard the FRS use:

4. The Parent Survey visit should feel like a conversation rather than a checklist. How did the FRS create a warm, inviting conversational tone?

5. What kind of information or referrals did the FRS offer at the end of the visit?

6. Did the FRS offer or describe home visits? Yes / No If no, why not; if yes, how did they describe the home visits?

7. What strengths did you see in this FRS during this visit?

New Supervisor signature ___________________________________ Date ______________


Essential Points for Parent Survey Summary

1. Parent’s Childhood History: Mom DadNurturing parent(s) Discipline RunawayAnger management for parents Alcohol/substance use for parents Discipline of siblings Sexual abuse

2. Lifestyle Behaviors and Mental Health:Alcohol use and last time used Substance use and last time used Behavior when using alcohol/substances Involvement with law enforcement Counseling (For what? How long? How long ago? Meds?)

3. Parenting Experience:Past experience with providing care for children Involvement with CPS? (Which child? Open case?

How long ago? For what?)

4. Coping Skills and Support Systems:Prenatal care Education Employment Phone & Transportation Family supports Friends and fun Depression Coping skills

5. Stresses:Housing and movesFinances and job changes Relationship between parents Other


Essential Points (cont.)

6. Anger Management: Mom DadAnger management w/in relationship Anger management in other situations Hitting, shaking, slapping, pushing, throwing things,

Bruising When was the last time? Physical violence during pregnancy

7. Expectations of Infant’s Developmental Milestones & Behaviors:Walking (when to expect and when to worry) Toilet training (when to begin and when to worry) Crying baby (and escalating crying scenario) Spoiling a baby under 1 year Interest in or plans for learning about baby’s development

8. Plans for Discipline:What method(s) parent plans to use When parent plans to begin use of method(s) Use of scenario under 1 year Use of scenario over 1 year Plans for use of implements

9. Perception of New Infant:Parent’s behavior toward baby Parent’s perception/description of baby’s personality

or temperament

10. Bonding and Attachment:How parent felt when first learned of pregnancy How parent feels now about pregnancy or baby Consideration of other options (e.g., ending pregnancy,

adoption) ________________Married parents Expectations of baby’s impact upon parent, relationship


FRS Supervision FormFRS Name

Date of Supervision Supervisor initials:

TOPICS covered (check all that apply).

Document content of discussion at right.

Screens

Relationships w/referral sources & community partners

Parent Survey narratives

Referrals given

Reflection – Impact,self-care, self-awareness

Cultural considerations

Tracking data

Other

Screens and Referral Sources:

Parent Survey Narratives: (Thoroughness, scoring, clarity, Dad/SO included)

Reflective Conversation (Comfort level with topics/parents, triggers, impacts)

Plan

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HFA Service PlanParent(s)/Primary Caregiver: Child Name and DOB:

Date of Parent Survey: Date of 1st Home Visit: Sup. Initials: FSS Initials:

Use this portion of the HFA Service Plan to summarize all concerns discovered through the Parent Survey/ initial assessment.

Source:Parent Survey

Family Concerns,Needs, Risks, &

Stressors

Strengths/Protective Factors/P-C-I

(e.g. strengths, change talk, protective factors, etc.)

Plan Developed / Strategies(e.g. f/u screening, referrals, HV activities, reflective strategies, observations, family goals, curriculum, or other materials, etc.)

Plan Implemented Progress

(include date activities implemented and parent response)

#1 Parent’s Childhood

History

Priority#2 Lifestyle Behaviors

Priority#3 Parenting Experience

Priority#4 Coping

Skills & Supports

Priority#5 Current Stresses

Priority#6 Anger Mgmt

Priority


Source:Parent Survey

Family Concerns,Needs, Risks, &

Stressors



Plan Developed / Strategies(e.g. f/u screening, referrals, HV activities, reflective strategies, observations, family goals, curriculum, or other materials, etc.)



#7Expectations - Developmental

Milestones

Priority#8 Plans for Discipline

Priority#9 Perception

of Infant

Priority#10 Bonding &

Attachment

Priority

Use this portion of the HFA Service Plan to summarize all concerns discovered through any additional tools such as a depression or IPV screen, or other concerns that emerge through conversation or observation during the course of services.

Additional Source

(name of tool or other source &

date)

Family Concerns, Needs, Risks, &

Stressors



Plan Developed / Strategies(e.g. f/u screening, referrals, HV activities, reflective strategies,

observation, family goals, curriculum, or other materials, etc.)




Shadow a Home Visit - #1FSS observed:

New supervisor name:

Present during the visit (including ages of children):

Length of time family has been in program: Level:

Length of time home visitor has been in this role:

How did the FSS build or maintain trust with the family?

How did the FSS build upon parental competencies rather than directly teach.

Describe how the FSS used the Reflective Strategy, ATP

What did the FSS do to support Goal #2 (cultivate and strengthen nurturing parent-child relationships)?

What did the FSS do to support Goal #3 (promote & address healthy growth and development)?

What did the FSS do to support Goal #4 (enhance family functioning by reducing risk and building protective factors).


Shadow a Home Visit #1: CHEERS Documentation

Cues:

Holding/Touch:

Expression:

Empathy:

Rhythm/Reciprocity:

Smiles (joy):

New supervisor signature: Date:


Shadow a Home Visit - #2FSS observed:

New supervisor name:

Present during the visit (including ages of children):

Length of time family has been in program: Level:

Length of time home visitor has been in this role:

How did the FSS build or maintain trust with the family?

How did the FSS build upon parental competencies rather than directly teach.

Describe how the FSS used the Reflective Strategy, ATP

What did the FSS do to support Goal #2 (cultivate and strengthen nurturing parent-child relationships)?

What did the FSS do to support Goal #3 (promote & address healthy growth and development)?

What did the FSS do to support Goal #4 (enhance family functioning by reducing risk and building protective factors).


Shadow a Home Visit #2: CHEERS Documentation

Cues:

Holding/Touch:

Expression:

Empathy:

Rhythm/Reciprocity:

Smiles (joy):

New supervisor signature: Date:


HFA FSS Supervisory Form Documenting Family Progress

MOB Name ID# Child Name: Age or DOB

Date(s) of Contact(s) Date of Review Supervisor Initials

TOPICSdiscussed.

Home visit/contact highlights:

Document content of discussion at right.

Parent-Child Interaction:

Goal Plan Curriculum CHEERS Parent Survey:

Tools (ASQ, etc.)

Level changeTopics related to Parent

SurveyTransition planning Reflective Conversations with HV:

Medical (immun., etc.) ConcernsSuccessesReferrals & follow-up

Other

Discussion:

Plan:

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