MIDWEST REGIONNEWSLETTER

Illinois, Indiana, Kentucky, Michigan, Ohio, Wisconsin

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Hello Midwest! Its that time of year again where spring is ending and summeris beginning. But then again you never know in the Midwest,it’s always a big maybe! It was snowing in Wisconsin forMemorial Day weekend, so you never know. Its also time forour June Newsletter. We have lots of information to sharewith you.  We had a fantastic NAHAM conference. It was wonderfulseeing you at NAHAM. If you were unable to attend, wemissed you. We had a great keynote speaker, wonderfuleducational Learning Labs, and breakout sessions. The Floridaweather was beautiful, and the hotel was exceptional withgreat customer service.  (Something we all hold near and dearto our hearts).  We had a great turnout for Our Midwest meeting. It waswonderful to see all of you. We had robust discussions onmultiple subjects. We could have gone on for hours! I’m soexcited to share that we have leaders from Kentucky and Ohiowho are working to start or restart affiliates in their states.YEAH! Happy Summer!                                                                      Best Wishes to all, Rozanne Hickok

Message From Your DelegateMESSAGE FROM YOUR DELEGATE

I N T H I S I S S U E

NEW MEMBERS

CAREER CENTER

CHAM CERTIFICATION RENEWAL

I N T H I S I S S U E

NEWLY CERTIFIED

MEMBERSHIP DISCOUNTMARKETPLACE

CERTIFICATION PREPARATION

NAHAM ACCESS FORUM

MEMBER REFERRAL PROGRAM

NAHAM AFFILIATES

CALL FOR VOLUNTEERS

REGIONAL NEWS

Wendy Roach, NAHAM StrategicPlanning Chair, Illinois In the Florida Spirit of Disney’s MinnieMouse at the 45th Annual Conference

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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Regional NewsIllinois alPAM 

The aIPAM board is currently making plans for the chapter’s conference to be held Spring 2020.

We're switching it up a bit this year from Fall to Spring. If you are interested to volunteer in the

conference planning activities please reach out through the website or contact board members

Amanda Hayes president@aipam.net or Kim Osinaike Vp@aipam.net Please refer any colleagues as

well!

If you are interested in sponsorship which includes exhibiting at the conference, please contact

alPAM through the website www.aipam2.net.

 

Indiana IHAMA

The Indiana Healthcare Access Management Association met for their spring meeting on May 17,

2019 at Reid Health in Richmond, Indiana. With attendance of about 50 people, the group enjoyed

listening to the speakers. Pamela Hicks from Reid Health spoke about Inspiring Your People with

information on 212 degrees, leading simply and crossing the line. Chad Bills, Community Health

Network VP of Revenue Cycle, spoke about the implementation of career ladders for Revenue

Cycle staff, including obtaining certifications via NAHAM. He talked about the importance of

recognizing our Patient Access staff with these certifications and giving them ability to

grow/improve themselves professionally and personally. Julie Halbig, Indiana Hospital

Association VP, spoke about new legislative updates in Indiana concerning Medicaid and new

policies. Virginian Gleason from nThrive talked about successful denials management. Justin

Rogers, Revenue Cycle Performance Specialist with Community Health Network, lead the group

on some fun activities toward improving work. These helped the group quickly “think on their

feet” which is always an important feature for working with our patients.

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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Regional News (continued)Indiana IHAMA (continued)

The group was blessed to have seven vendors agree to come to the meeting. These included: 

VYNE, AccuReg, Parlance, nThrive, ClaimAid, Finance Systems and AIM Speciality Health. They

provided information on their products as well as offer information to help networks improve

processes, and offered several raffled gifts. Other gifts raffled off during the conference were

given by IHAMA or Reid Health.  

The evening before the conference, several people met at “Paint the Town” in Richmond, to learn

how to paint a vase of flowers.  Finger foods, soft drinks and cake were provided, and the event

was sponsored by one of our vendors. The day was a huge success and we look forward to our fall

conference. The board of directors will meet soon to begin discussions on the fall event.

Kentucky KYAHAM

Exciting News! Shawnna Combes, Patient Access Director from Jennie Stuart Medical Center in

Hopkinsville, Kentucky, is leading Kentucky with their affiliate. Conference date August 23,2019

at Jennie Stuart Medical Center in Hopkinsville, Kentucky. Welcome Shawnna and wishing you a

great conference. scombes@jsmc.org

The Kentucky Association of Healthcare Access Managers is a professional organization dedicated

to promoting excellence in the management of patient access services for hospital and other

healthcare facilities. We're searching for people like you who are passionate about the field and

want to learn, network, and grow through professional development.

 

It's FREE to Join the Discussion! Follow us on LinkedIn and Like us Facebook today!

 www.linkedin.com/company/kyaham www.facebook.com/KYAHAM 

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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Regional News (continued)Michigan

The Michigan Revenue Cycle Association invites you to participate in our Fall Conference titled;

“Learn, LEAN, Lead”. This year’s conference will be held at the Holiday Inn Conference Center in

Big Rapids Michigan on September 19th and 20th. Our attendees will earn their Six Sigma LEANWhite Belt and have an opportunity to hear from a Black Belt Speaker! We have several

educational speakers to enable participants to stay informed on upcoming Revenue Cycle issues,

hear from and interact with payers, and network with other Revenue Cycle leaders and members. 

Join us by contacting Renee Sheneman, Membership, at renee.sheneman@mclaren.org for a

brochure and enrollment details. For any other questions or ideas, please reach out to President

Laurie Schafer, Laurie.Schafer@sparrow.org. Ohio

Exciting News! Mark Shuman, Patient Access Manager from St. Elizabeth Youngstown Hospital in

Youngstown, Ohio, is leading Ohio with their affiliate. Conference date for September 2019 to be

determined. Location being hosted at St. Elizabeth Hospital Youngstown, Ohio. Welcome, Mark,

and wishing you a great conference. Mark may be contacted at mcshuman@mercy.com. Wisconsin

Attention Wisconsin: Looking for leaders! Your State does not have an active State Affiliate and if

you are interested in helping getting one active, please contact Maxine Wilson- NAHAMAmbassador maxinewilson@comcast.net, and she will help you (help us) get one reorganized. I

am happy to share any of alPAM successes in organizing a state affiliate.

 If interested in contacting an affiliate group in the Midwest region, please contact me at

Rozanne.Hickok@Advocatehealth.com.

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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NAHAM is proud to support our state and regional affiliate organizations. We understand the

value of being able to receive education and networking locally and appreciate the work of

affiliate organizations to provide those opportunities to Patient Access professionals. While

affiliate organizations don’t have any formal relationship with NAHAM (we don’t provide financial

assistance or have any authority over activities in the affiliate organizations), we’re proud to

provide support and assistance to our affiliates. The support we provide includes:

The NAHAM Affiliate Toolkit and supporting resources including sample bylaws, articles of

incorporation and conference planning resources 

Access to a NAHAM regional delegate to serve as liaison to the State Association. The regional

delegate will serve as a point of contact to keep state leadership informed of NAHAM activities,

to provide support and guidance and to solicit input and feedback from affiliate leaders

NAHAM review of affiliate organization bylaws to provide recommendations when needed;

(please note that NAHAM does not have the authority to approve or insist on bylaws changes)

Promotion of affiliate events on the NAHAM website calendarParticipation in the NAHAM Affiliate Advisory Council, with quarterly conference calls to

provide updates on NAHAM activities and to allow affiliate leaders to communicate with each

other.

Access to a State Leaders’ discussion forum on the NAHAM website

Ability to apply for NAHAM continuing education credits for affiliate organization meetings for

no cost

Coming soon, a speaker database

The NAHAM Ambassador, Maxine Wilson, to assist with all aspects of running an affiliate, from

getting started to planning conferences to recruiting members.

NAHAM is committed to providing education, networking and career resources for Patient Access

professionals, and we’re happy to support affiliate organizations as part of this effort.

NAHAM’s Partnership with AffiliateOrganizations

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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The NAHAM 2019 Call for Volunteers is open through July 15, 2019! NAHAM is recruiting new

committee volunteers who are enthusiastic to get involved, eager to make a difference and

committed to enhancing the patient access services profession. We are looking to recruit new

volunteers for each of the following committees:

Certification CommissionConference Committee Education CommitteeIndustry Standards CommitteeMembership CommitteePolicy Development/Government Relations CommitteePublications/Communications CommitteeStrategic Projects Committee

Visit the NAHAM website to learn more about each of the committees, including specific

committee-related activities, and committee member roles and responsibilities prior to applying.

You must be a current member to NAHAM to apply and you must maintain your membership

status during your term if you are appointed to a committee. The Call for Volunteers will close

Monday, July 15, but don't wait, apply today!

Get Involved! Join a NAHAMCommittee

Congratulations to NAHAM's NewestCertificants! (As of April 2019)

Saara Abdulhaqq, Bronson Lakeview Hospital, Paw Paw, MIEllen Allgeier, Cininnati Children'S Hospital, Cinti, OHDenise Bailey, 9747, Jasper, INKristen Barnhart, Allegan General Hospital, Allegan, MIAshley Bartimus, Carle Foundation Hospital, Champaign, ILLaurie Beach, Memorial Hospital & Health Care Center, Jasper, INBonnie Belson, Bronson Methodist Hospital, Kalamazoo, MIKara Benison, Carle, Urbana, ILTerrah Bernia, Spectrum Health Gerber Memorial, Fremont, MIYolanda Blackmore, Bronson South Haven, South Haven, MIKristy Breisch, Mercy Health, Rockford, ILMildred Brizuela, Spectrum Health Hospital, Grand Rapids, MIMary Broene, Spectrum Health Hospital Group Patient Access, GrandRapids, MIJodi Clary, University Hospitals, Highland Hills, OHMargarita Clearwater, Allegan General Hospital, Allegan, MIDarla Cobb, The Metrohealth System, Cleveland, OH

Newest CHAAs:

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

Newest CHAMs:

Erica Augustyniak, Lakeland Health, St. Joseph, MIEric Gilkerson, Ensemble Health Partners, Batavia, OHKristin Hammett, Trinity Health/St Joseph Mercy Hospital, Ypsilanti, MIJohn Zaharis, Advocate Healthcare, Park Ridge, IL

Alisha Cochrane, Carle Foundation Hospital, Urbana, ILAdam Condra, Cincinnati Children's Hospital Medical Center,Cincinnati, OHKyra Crossman, Uh Cleveland Medical Center, Mentor, OHBrandi Dalbey, Carle Physician Group, Champaign, ILChristina Dalm, Allegan Professional Healthcare Services, Allegan,MIDanielle Dawson, Spectrum Health Ludington Hospital, Ludington,MILynette Dawson, Spectrum Health Lakeland, St. Joseph, MIAlecia Devereaux, Spectrum Health Hospital Group Patient Access,Holland, MIPaul Dhillon, Uhhs, Highland Hills, OHTanielle Donner, Financial Eligibility Specialist, Cleveland, OHMadelyn Fitzpatrick, Tomah Memorial Hospital, Tomah, WIWendy Fletcher, University Hospital, Medina, OHWendholt Gail, Memorial Hospital, Jasper, INStacie Gibbs, The Excel Center (Decatur), Indianapolis, INLeonarda Gonzalez, Tri-C, Cleveland, OHKate Grimes, Bronson Hospital, Kalamazoo, MIAnna Guzy, Advocate Christ Medical Center, Oak Lawn, ILTiffani Harris, University Hospitals, Highland Hills, OHMarianna Hill, Spectrum Health Lakeland, St. Joseph, MISharia Hill, University Hospital Cleveland Medical Center,Cleveland, OHTrennece Hill, University Hospitals Cleveland Medical Center,Cleveland, OHNacoya Holling, Bronson Hospital, Kalamazoo, MIHeather Hulse, Spectrum Lakeland Health, St. Joseph, MIKristina Ireland, Carle Foundation Hospital, Urbana, ILBrandee Jackson, Iu Health Revenue Cycle Services, Indianapolis, INAndrew Jacoboski, Iu Health West, Avon, INAshley Jarerlls, University Hospital, Highland Hills, OHBrocerlina Johnson, University Of Cleveland, Cleveland, OHRebecca Kernan, Froedtert Hospital, Milwaukee, WISaretha Land, University Hospital, Highland Hills, OHErin Lesert, Spectrum Health, Kentwood, MIAlexander Lovelorn, Spectrum Health, Grand Rapids, MILynda Luth, Northwestern Lake Forest Hospital, Grayslake, ILTheresa Mahle, University Hospital, Highland Heights, OHLatoya Marson, Ahuja- University Hospital, Beachwood, OHBethany Mccarty, Bronson  Battle Creek Hospital, Battle Creek, MI

Newest CHAAs:Sanura Mcdonald, Ahuja- University Hospital, Beachwood, OHLatina Mills, Uh Hospitals, Beachwood, OHKelly Moore, Bronson Healthcare Group, Kalamazoo, MIBelinda Mounts, Memorial Hospital And Health Care Center, Jasper, INVanessa Ogunwumi, Ahuja- University Hospital, Broadview Heights, OHNykia Pack, Ahuja- University Hospital, Beachwood, OHDanielle Pentek, University Hospitals Customer Service Center,Highland Hills, OHMissy Pluta, Bronson Healthcare Group, Kalamazoo, MIJennifer Portko, Spectrum Health, Grand Rapids, MIAdrienne Powell, Carle Foundation Hospital, Mattoon, ILDelicia Pratts, Uh Cleveland Medical Center, Cleveland, OHAndrea Radke, Allegan General Hospital, Allegan, MIDavid Reszegi, North Ridgeville Er- University Hospital, NorthRidgeville, OHClemencia Reyes Flores, Spectrum Health Hospitals, Grand Rapids, MIHer'Schell Ruffin, University Hospital, Highland Hills, OHTerri Sakal-Brockway, Allegan General Hospital, Allegan, MISamantha Sergent, Memorial Hospital & Healthcare Center, Jasper, INAudrey Smith, University Hospital Csc, Highland Hills, OHDeirdre Smith, University Hospitals, Highland Hills, OHWanda Spence, Metrohealth Medical Center, Cleveland, OHJoyce Stenftenagel, Registration, Jasper, INKathryn Stetson, Mclaren Macomb, Mount Clemens, MIDana Stone, Spectrum Health Gerber Memorial, Fremont, MIAngelena Swoope, University Hospitals, Highland Hills, OHConnie Tate, Uh Geauga Medical Center, Chardon, OHAmanda Thomas, Wellspan - York Hospital, York, PATrina Thomas, Spectrum Health Reed City Hospital, Reed City, MIKenzi Turner, Bronson Methodist Hospital, Kalamazoo, MIMichelle Uebelhor, Memorial Hospital, Jasper, INJulia Velleca, Ahuja- University Hospital, Fairlawn, OHDiane Welsh, University Hospital, Broadview, OHRobert Woodard, University Hospitals Of Cleveland, Cleveland, OH

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If you became CHAM certified in 2017, your certification will expire in 2019. It’s easy to record

your contact hours through Certification Central. CHAM certificate holders are required to earn a

total of 60 contact hours, 10 of which must be NAHAM-approved contact hours. Add your contact

hours directly to your recertification application through your Certification Central dashboard.

The renewal fee for Active Members is $50, non-members is $150.

 

Not sure if you are due to recertify? Click here to access the "Due to Recertify in 2019" list on our

website.

CHAM Recertification Application NowOpen!

Recertification Period:June1-30

Kimberly Amster, Cincinnati Children's Hospital Medical Center, Cincinnati, OH

Brittney Brinker, Nthrive, North Royalton, OH

Sandra Burge, Aurora Health Care, New Berlin, WI

Sarah Clark, Spectrum Health, Grand Rapids, MI

Davina Davidson, Spectrum Health, Kentwood, MI

Annette Kopp, Franciscan Alliance, Hammond, IN

Adria Logan, Goshen Health, Goshen, IN

Joe Mccafferty, Decatur Memorial H, Decatur, IL

Nikki Phelps, Aurora Health Care, Summit, WI

Benjamin Picard, Punctil Health, Fairfield, IA

Andrew Radakovich, KPMG, Pittsburgh, OH

Theresa Ritondaro, Just Relocated And Searching For Employment, Chardon, OH

Janet Smith, Cleveland Clinic, Cleveland, OH

Susan Stein, Advocate Aurora Health, New Berlin, WI

Lisa Tobler Campbell, Murray Calloway County Hospital, Murray, KY

Christine Tondi, Illinois Valley Community Hospital, Peru, IL

Rosemary Walker, Passionate Care Management, Downers Grove, IL

Abby Whiston, Blessing Health System, Quincy, IL

Welcome New Members!

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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Participate in NAHAM's MembershipReferral ProgramNAHAM's Referral Program encourages our members to get the word out on what NAHAM can

do for patient access professionals. By spreading the word about NAHAM, you not only expand

the NAHAM community by communicating valuable information and resources to those who

may be unaware of these valuable benefits, but you also make yourself eligible for a reward!

Click here to learn how to participate.

NAHAM has added a brand NEW benefit for our members! We are pleased to announce that we

have partnered with Beneplace to provide NAHAM members with special perks and discounts

through our own members’ savings site. Starting now, you can start saving money on hundreds

of brands you already know and love. Check out the NAHAM website to find how to get

started! 

New Member Benefit Alert:Membership Savings Marketplace

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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Get advice and share resources with fellow NAHAM members - check out the NAHAM Access Forum!

The NAHAM Access Forum is an easy, interactive way to ask questions, share resources and

connect with your fellow NAHAM members. Visit this members-only benefit on the NAHAM

website to see what’s already been discussed and pose your pressing questions. Be sure to click

on “Forum Actions” in the upper right corner of the page – you can sign up for instant

notification to receive an email when new items are posted, or a digest to get a weekly recap of

posts.

Need help preparing for your CHAA or CHAM exam? NAHAM offers a lot of great resources to

help get you exam ready. Check out all of our certification preparation materials here on the

NAHAM website! Here are a few:

CHAA Online Preparation CourseCHAM Study GuideNEW! CHAA Certification Preparation BundlesNEW! CHAM Certification Preparation Bundles

NAHAM Has You Covered: Check OutThese Certification Tools

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1

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The NAHAM Career Center offers members a number of advanced features - the most important

being the job board which is designed for those seeking positions in patient access services. We

offer a job alert system that notifies job seekers by email of new opportunities matching their

search criteria. This means job seekers will never miss new opportunities!  

By providing both active and passive job seekers the ability to anonymously post their resumes,

our service allows job seekers to stay connected to the employment market while maintaining full

control of their confidential information.

The online career center also offers many features to employers seeking to fill open positions.

Employers also have the ability to create a free company profile, explaining their organization

and the work environment in detail. 

Click here to visit the NAHAM Career Center today!

Take Advantage of NAHAM Career Center

C O N T A C T Y O U R R E G I O N A L D E L E G A T E :   R O Z A N N E H I C K O K , C H A M ,   E D U C A T I O N A L S P E C I A L I S T L E A R N I N G A N D D E V E L O P M E N T  A D V O C A T E H E A L T H | S R C O O A K B R O O K , I L │ R O Z A N N E . H I C K O K @ A D V O C A T E H E A L T H . C O M | ( 6 3 0 ) 6 4 5 - 6 0 1 1