mike stopforth harnessing the social web
Post on 20-Sep-2014
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New Rules of the Marketing Game - Social Media 101TRANSCRIPT
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Harnessing the Social Web
An Introduction to Social Media
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Not A Technical Toy
“The web is more a social creation than a technical one. I designed it for a social effect - to help
people work together - and not as a technical toy”
- Tim Berners-Lee
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Web 2.0 Roadmap
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This Web 2.0 Thing…
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Social Media Matters Because…
1. It’s about people, not technology2. It’s about networks3. It means something to your employees and
customers4. It’s the NOW
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1. People, Not Technology
“A powerful global conversation has begun. Through the Internet people are discovering and inventing new
ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter faster
than most companies”- The Cluetrain Manifesto (www.cluetrain.com)
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The “Trialogue”
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Marketer
Consumer Consumer
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§
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What Rupert Says:
“To find something comparable (to Web 2.0), you have to go back 500 years to the printing press, the birth of mass media - which, incidentally, is what really destroyed the old world of kings and aristocracies. Technology is shifting power away
from the editors, the publishers, the establishment, the media elite. Now it's the
people who are taking control”
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2. It’s About Networks
“the value of a telecommunications network is proportional to the square of the number of
users of the system”- Metcalfe’s Law
You need a new measurement!
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Dell Laptops for Africa!
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Lessons From Dell
No publicity is bad publicityEvery mention is an opportunityYour customers are smarter than you thinkYour customers are more networked than you thinkYour customers are more forgiving than you think!
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3. Employees And Customers
The Google CV‘Enterprise 2.0’
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4. It’s The Now
Obama – powered by the Web, not advertised on it
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Online Reputation Management
“The Brand”Proactive approachReactive approach
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Customers As Partners
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Dell Ideastorm
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Where To From Here?
ListenEngageSpeak
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