MIKE BOWERS

23/26-28 Paradise St, Highgate Hill | Brisbane, AUS 4101 | 0419699 546 |

Michael.Bowers@team.telstra.com | Linked In: https://www.linkedin.com/in/michael-bowers

STRATEGIC PLANNING AND GOVERNANCE

Highly driven business specialist who provides key reporting insights, guidance on strategic decision

making and project management expertise on important assignments. Possesses practical knowledge in

project management and business analysis. Applies strong strategic planning and analytical skills to

advise senior management of key trends and has co-led projects which have reduced company

expenditure by $1.2M+ p.a. Organised individual who operates with an outcome driven focus, high

attention to detail and a strong work ethic.

Proven competencies include:

- Strategic planning

- Project management

- Managerial & leadership skills

- Critical thinking and analytical skills

- Interpersonal & negotiation skills

PROFESSIONAL EXPERIENCE

TELSTRA, BRISBANE– 2010 – PRESENT

Business specialist (current)

Advising senior leaders from O2A NBN on key trends and challenges. Planning and managing the NBN

Operational Governance forum which discusses challenges and strengths with Director+ level cross

company stakeholders. Affirming confidence in the strategic plan through high level communications.

Responsible for preparing the Business Performance Review, Chief Operation Officer Weekly Report,

Weekly Newsletter, Board reports and various other ad hoc cross company updates.

- Assisted Director John Parkin in planning and developing the O2A NBN FY17 Business plan

through collaboration with key program, finance and operational stakeholders.

- Built an operational report used by executives to highlight key trends and challenges.

Reporting Specialist

Co-led the CSD NBN Service Chain War Room which resulted in key relationships being established and

working parties launched to drive cross business improvements across the NBN Activation process.

Installed and managed a reporting rhythm for NBN O2A Operations which provides an intimate

understanding of key reporting measures, insights and opportunities.

Project Manager

- Led the ADSL Port Express program which provided 7000 + additional customers with ADSL, an

improvement in port utilisation of at least 20 days and a 60% reduction in ADSL delay related complaints through implementing a customer centric held order process and a new held order

queue.

- Co-led the ADSL One Step project which led to a 5 point increase in ADSL S&A episode NPS, a

two day decrease in ADSL activation cycle time and a $1.2 M annual benefit.

- Awarded a Chief Operating Officer Award for the above achievement.

- Managed a cross BU team to deliver improvements to the Clean Ticket of Work (CTOW) process

which resulted in a ~50% reduction in dirty tickets being rescheduled one day before the

appointment.

Principal Business Specialist

Six month secondment working as the Principal Business Specialist to Director John Parkin where I

attended meetings and filtered information, developed O2A’s business priorities, pain points and end

state vision regularly contributed to senior leader communication updates.

Graduate Business Analyst

I started in Telstra as a Graduate Business Analyst where I got a taste of problem solving and data

analysis under the Test and Fulfilment BU (CSD). During this time I was responsible for reporting insights

and management of a CT incentive scheme and then Assurance casual analysis.

HARVEY NORMAN, BRISBANE– 2008 – 2010

Harvey Norman is a large Australian-based, multi-national retailer of furniture, bedding, computers,

communications and consumer electrical products.

Sales Consultant (Worked part time while studying full time)

Exceeded Sales targets expectations and honed interpersonal and negotiation skills by working within a

customer facing retail sales environment.

BETTA ELECTRICAL / CLIVE PEETE RS (ACQUISITION), BRISBANE– 2003 – 2008

Australian electrical, computers, kitchens and whitegoods retailers

Along with developing the abovementioned skills I also developed management and leadership skills

whilst working as a Department Manager for two years until I decided to return to part time work so I

could attend university.

PERSONAL ACHEIVEMENTS

- Built a personal multimillion dollar investment property portfolio over 5 years.

- Previous President and current Vice President of the Telstra Toastmasters (Public speaking) club

and first place in the district 69 (Inner Brisbane) Toastmasters Evaluation speech contest.

- Member of the Queensland Advocacy Board.

- Successful candidate for the Telstra Graduate Development Program (~200 of ~5000 applicants

nationally).

- Regular involvement in charity and fundraising events such being team leader for the Ride to

Conquer Cancer where my team raised ~$20k.

- Regularly attend Leadership seminars and personal development courses.

EDUCATION

TERTIARY

Queensland University of Technology, Gardens Point, Brisbane

- BS05 Bachelor of Business with Distinction

- Major: Management, Minor: International Business, Completion GPA : 5.7

Distinctions in:

- Economics

- International & electronic business

- International marketing

- Sustainability in a changing environment

- Working in business

- International logistics

- Importing and exporting

People & Performance Solutions

- BSB41507- Certificate IV in Project Management, Competent (highest grade available)

Brisbane North Institute of TAFE , Bracken Ridge

- BSB50207 – Diploma of Business, Credit CR C

Royal Melbourne Institute of Technology, Melbourne Central

- BESC1123A – Psychology 1A, Credit CR C

HIGHER Academy of applied hypnosis, Lindfield, Sydney

- Certificate in advanced clinical hypnotherapy, Credit CR C

Friedman’s Sales Academy Course, Aspley, Brisbane

SECONDARY

Massey High School, Auckland, New Zealand -Graduated Year 12 in 199

EMPLOYMENT REFEREES

- John Parkin – Telstra - Director O2A NBN – 07 34550321

- Michael Richardson – Telstra - GM Consumer O2A NBN Operations- 02 98660695

- Paul Stickland – Telstra - GM Business O2A NBN Operations – 02 98660636

- Scott Ellis – Ex Telstra - Principal Project Specialist- O2A / ITS Engagement- 0418 382 337

- Shane Kelly – Telstra- Head of Customer-In Operations- 0407750744