Mikhail Ashraff IzhamEmail: mikhailasraff@yahoo.comMobile: 012 2598913Address : Lot 2939 A-7, Jalan Anggerik, Paya Jaras Hilir 47000 Sg.Buloh,Selangor.

Recent school leaver seeks to start a career.Confidents and articulates person with commended ability to work with others to achieve set outcomes. Young yet mature school leaver with developed employability skills and personal attributes that support the transition from education to fulltime employment. Leadership and communication skills developed and demonstrated through engagement in sports clubs and associations. Motivated and keen to obtain employment in team-work environment. Key strengths include strong attention to details and willingness to learn and develop professionally.

Key skills: Customer service Problem solving Team Leader Task allocation Records management Telesales negotiations

Technical Skills: Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook Internet Explorer ~ Google Chrome ~ Mozilla Firefox Teamviewer EASEUS Operating Phone and Database System

Working Experience:October 2014 – November 2014Contract Staff in Telemarketing at Syarikat Telenex

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service.

Secures information by completing data base backup.

EDUCATIONSekolah Menengah Bandar Baru Sungai BulohSPM2013

Achievements:• 2012: School's Player for Handball Team• 2011: Community recognition award for volunteers in many school's event.

Volunteer Engagement:• 2010: AJK Pembimbing Rakan Sebaya – Volunteer in every school's event.

Personal Attributes: Reliable: Commended reliability demonstrated by completion of all scheduled shifts as well as

availability for non-preferred shifts to assist during peak seasons. Enthusiastic: Always willing to build morale and improve work environment by showing enthusiasm

for all task and responsibilities.

ReferenceName : Puan NorlidaMobile : 017-6567535Supervisor at Telenex

Name : Puan Fathitha JohanMobile : 013-2883333Director at Telenex