April 2019

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M il estone Anniversaries

AP RIL 2 019

10 Years Alonso Ayala - Chicago

O'Hare Airport, Terminal 5

5 Years Martin Mora - DFS

Warehouse & Deliveries Leon Wilson - Detroit Metro Airport, McNamara Terminal

NEW Employee Handbooks If you haven't seen it yet, get your copy on the employee portal. Why Is Organization Important? Check out the organization skills at one of our California locations. Check out the DFS Store: New Items Added for New Seasons

What’s on Page 2

More About Pat at San Antonio! Last month's issue of The DFS Insider featured several stories about DFS employees that made a a big impression and were recognized by folks outside of our organization. Pat Chavez at our San Antonio location was featured on the front page for a passenger's kind Tweet that had gotten some coverage. Little did we know what kind of impact she truly had. We were notified days after the issue's release that the passenger had nominated Pat for a local news segment, Cash for Kindness.

“We all need to be a bit more like Pat,” Susan Bodner said. She’s a traveler who still hasn't forgotten her interaction with Pat from three weeks ago. The two met in the bathroom. “She went above and beyond,” Bodner explained. “She didn't have to help people find a stall. She didn't have to have a conversation with everyone. And, on top of it, the bathrooms were immaculate." Bodner asked to take a picture of Chavez to share her wonderful experience with people on social media. She wanted people to know how Chavez's passion and positivity made her day!

“I walked out and said you're amazing!" Bodner said with a smile. She secretly nominated Chavez for the CASH FOR KINDNESS program. The surprise unfolded weeks later nside the airport near the baggage claim area. Fox San Antonio’s Ryan Wolf worked with Chavez’s boss at the airport to create a drink spill in a small section. She was then called over by radio to help clean it up and Wolf was waiting nearby to surprise Pat with her Cash for Kindness! To see the story visit: foxsanantonio.com/news/cash-for-kindness/

Congratulations Pat! and Thank You!

April 2019

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Have you checked out My DFS Store?

mydfsstore.logosoftwear.com All purchases are submitted through My DFS Store.

Orders are then fulfilled and shipped by LogoSoftwear.com.

DFS SPOTLIGHT: HOLLY WOOD BURBANK AIRPORT - ORGANIZATION AT ITS FINEST The images below were taken at our Hollywood Burbank Airport. The operation, led by Director Hugo Pulido,

has consistently earned kudos from our customers and our operations team members for organization. You can see that it’s not just about equipment and supply organization, but employee breakrooms and information

boards are equally important. Maintaining organization throughout all aspects of the operation is a vital part of this location’s success. Great job Burbank and Hugo!

Why organization is important One of the very first things we do when DFS starts up a new location is to assess and clean up the janitorial closets, supply rooms and breakrooms. One of the most important lessons we teach is to maintain the organization and cleanliness of your storage spaces and closets. Why? What does it matter? And more importantly, why is it an integral piece of the foundation of any DFS Janitorial Program?

Because it DOES matter. SAFETY First and foremost, its about your safety. A well organized closet with proper shevling, approriate storage techniques and dispensing units prevents from falling objects, possible injuries, chemical mislabeling, and chemical spills. GOOD EQUIPMENT Organization and routine checks of equipment also ensures that it is all in good working condition or is sent for repairs. INVENTORY CONTROL Organization provides accuracy on inventory control and ordering, and access to necessary and appropriate supplies. so you have what you need daily. PRESENTATION Janitorial and supply closets are a direct reflection of our performance. When a closet is untidy it sends a message to our customers, and their customers, that the cleaning in the facility is sub par. How can a facility be clean if the closets aren't clean? Organized closets show that we care and demonstrate that we desire to perform well.

The latest Employee

Handbooks are Live Get your copy today through the DFS Employee Portal www.DiverseFacilitySolutions.com /employee-portal-login