INTRODUCTION:-Millennium software is business management software developed by the Parsippany, NJ-based company Millennium Systems International.Millennium is widely recognized as the leading business management software in the salon and spa industries, and is used by salons in over 36 countries, handling over $1 billion in revenue annually.Millennium has won many industry awards, including American Spa magazine’s Professionals Choice Award for Best Software 8 years in a row, and the software has been featured on CNN, CNBC, VH1 and BRAVO. Millennium Systems International is headquartered in Parsippany, NJ, with offices in Plymouth, Devon in the UK. John Harms is the company’s founder and CEO.

1) History:

Millennium S.I. Was Founded In 1987 To Provide The Beauty & Wellness Industries With Forward-Thinking, Powerful Management Software And Vital Tools. It Began More Than Two Decades Ago When John Harms Built A Company Based On Revolutionary Technology, Outstanding Support, And More Importantly, A Strong Passion To Educate Salon Owners On How To Sustain Success. Millennium Was Built On A Vision To Not Only Help Salons Better Manage Their Staff, Clients, And Inventory, But To Ultimately Help Owners Like You Make The Right Decisions And Continuously Grow Their Business.Today, Millennium Is Utilized In Thousands Of Salons And Spas In Over 36 Countries And Processes Billions Of Transaction Per Year. Now Operating In The U.S. And United Kingdom, The Millennium S.I. Network Of Clients Has Grown Approximately 650% In The Last 10 Years Alone.

2) Products: Millennium is the flagship product of Millennium Systems International.The business management and growth software is used by salons, spas, medical spas, studios and gyms to access business records, manage scheduling and point of sale transactions, track business goals, and generate and meet marketing goals.

The software’s features include:

• SMS and email appointment confirmations.

• Marketing reports on client data and trends.

• Remote management tools.

• Loyalty program manager.

• Online appointment scheduler.

• Inventory management 3 Awards and Recognition Millennium has won several industry awards, including:

• The American Spa magazine’s Professionals Choice Award for Best Software 8 years in a row

• Launchpad’s Best Software System, Best Business Building Program, and Best Appointment Tracker awards – 2010, 2011, and 2012

• Behind the Chair Stylist Award for 2011, 2012, and 2013

• Salon Today Top 200 Most Leveraged Software 2012

OUR CLIENT:-

Some of our clients include:

Education:-

We truly believe that education is the key to your salon’s success. We understand that the proper education will empower you to not just use Millennium for daily functions, but to also use Millennium to continuously grow your business.

Speaking MillenniumWith Growth Indicators

Understanding and keeping a forward focus on your business requires knowing 6 key indicators that go beyond basic revenue goals. Millennium is built around these indicators both through reporting, on screen visuals within the appointment book and register, and also within its goal setting module.

These 6 indicators are the foundation for success and predictable revenue growth in the future. Also, the order in which the indicators are listed has significance. It’s the order that they should be focused on. Notice focusing on new clients is AFTER you’ve perfected the other 3 areas of Frequency of Visit, Repeat Client Retention, and Average Ticket.

1)

FOV (Frequency of Visit)The average number of times a client visits your business. A salon's average FOV is 5 times per year. Goals should be set to at least 1 or 2 more visits per year than your current average. 

2)

RCR (Repeat Client Retention)This is a measurement of how well you are keeping the clients you've worked so hard to bring in and retain.

3)

AVGT (Average Ticket)Average ticket is a measurement of how well each of your service providers is upselling and cross-selling services.

4)

NCPM (New Clients Per Month)This measures how well your client referrals, employee referrals, and advertising are performing.

5)

NCR (New Client Retention)This is the key to continued growth and filling in the gaps created by the 15% attrition you will inevitably have with repeat clients.

6)

PRO (Productivity)The sum of RETENTION + AVERAGE TICKET + FOVINCREASE + NEW CLIENTS PER MONTH. It’s the total of the equation rather than something you can affect.

On-site Training

On-site training is planned in conjunction with your business needs, timing requirements, and go-live date. All dates are subject to your approval. A customized training agenda is developed and delivered to you for review to ensure complete satisfaction. Our qualified on-site trainers can cover any combination of our software product line whether we are implementing a single location or multiple locations at the same time. We will also provide complete training in the following areas, but not limited to:- the front desk, back office, and multi-location management.

On-site Training Candidate:

Has multiple locations Is a very large establishment Wants to hold a training class so all managers can learn Millennium Wants a personable touch. Whatever your reason we’re here waiting to help you with

your salon and spa software.

Online Training

Millennium’s Renowned Education Department Offers A Variety Of Training Platforms Including Its Most Popular Solutions, Online Webinars, And Remote Trainings. Millennium Has A Team Of Education Professionals Dedicated To The Ongoing Education Of You And Your Staff.

WEBINARS:-

The Online Webinars Offered Not Only Educate Your Staff On Features And Functionalities, But They Also Identify Various Tools That Can Be Used To Grow Your Business. With Top Industry Professionals Alongside Our Education Team, Our Webinars Offer Great Industry Knowledge And Experience.Sign Up For One Of Our Weekly Webinars. Classes Will Range From Basic Millennium Training To Overall Business Strategy. Millennium Clients Can Sign Up Now By Going To Www.Mymillenniumcommunity.Com.

REMOTE TRAINING

For A More Intimate Setting, Take Advantage Of Our Remote Training Option. One Of Our Millennium Certified Trainers Would Be Happy To Assist And/Or Train You Via An Internet Connection. We Will Connect Right To Your Computer While On The Phone With You To Offer Suggestions/ Advice, Walk You Through The Basics, Or To Help You With Specific Areas Of Millennium.

Online Training Candidate: Has A High Speed Internet Connection Is Training Multiple People At The Same Time Needs Flexibility Of Training Over The Course Of A Few Weeks

Appointment Book 

Smart Medical Spa Appointment Book That Will Alert The Receptionist When There Is An Opportunity To Increase Revenue.

Register 

Split-Line Commissions, Secure Credit Card Processing, Put Transactions On Hold, And More.

Navigation Center  A Dashboard Of Real-Time Data And Launch Pad To Vital Information.

Memberships & Billing 

Give Your Clients The Convenience They Deserve With Automatic Payment, Billing Options, And Memberships.

Resource Management Easily manage resources like rooms and mobile equipment. You can even book appointments through the resource management feature.

Automated Marketing 

Never Worry Again About Overdue Clients, Missed Sales Opportunities, Clients’ Birthdays, Etc. Automated Marketing Can Be Set Up To Manage Your Entire Marketing Calendar In A Few Simple Steps.