Casey Miller11276 Edwards Road, Johnstown, Ohio 43031

740-817-1189casey.millerit@gmail.com

SUMMARYIT professional, industry certified and extremely skilled in both customer service and relations. Seeking multiple IT certifications through continued training. Excellent personal skills with emphasis on communication, problem solving, and customer interaction. Understand the value of customer service and its impact on customer retention and business growth. Seeking an IT position relevant to my training and skills while utilizing my communication abilities.

MY COMPUTER CAREER, WESTERVILLE, OHIO Graduated June 2016Information Technology Systems AdministrationCurrent Certifications: CompTIA A+, MTA Networking Fundamentals, MTA Server Fundamentals, MTA Security FundamentalsTECHNICAL SKILLS & ABILITIES

∙ Configuring IP settings to devices∙ Proficient with multiple Windows Operating Systems∙ Excellent track record with customer service and interaction∙ Wonderful communicator∙ Able to connect with individuals on their terms∙ Able to work on multiple tickets at once∙ Well-adjusted to fast paced call environment

EXPERIENCEInsight Global – Contracted to Bob Evans Farms, Columbus OH Mar 2016- Current

Received and documented calls from both remote and in office users as well as restaurant staff

Reset passwords for multiple systems and databases Talked callers through the steps necessary to troubleshoot various issues Work with escalation teams to find the simplest and fastest course of action

to resolve more complex issues Documented all work notes, resolutions, and cause evaluations.

Field Technician - Sophisticated Systems, Columbus OH Jan 2016-Mar 2016 Imaged machines for deployment Physically delivered machines to their environment Wiped machines for re-purposing Installed different software on imaged machines for specific uses

Store Manager – General Nutrition Centers (GNC), Pataskala OH Sept 2014–Jan 2016

● Address customer issues and resolve problematic situations

● Train and encourage employees while issuing constructive criticism when necessary

● Communicate with those in higher positions effectively and quickly when necessary

● Followed guidelines set out by corporate standards of operation and service expectations

● Effectively interact with multiple customers at once answering questions● Create employee schedules and manage overall retail business