TATA MOTORS.COM

INTRODUCTION:Indianmultinationalautomotivemanufacturing company headquartered inMumbai, Maharashtra, India and a subsidiary of theTata Group. Its products include passenger cars, trucks, vans, coaches, buses and military vehicles. It is theworld's eighteenth-largest motor vehiclemanufacturing company, fourth-largest truck manufacturer and second-largest bus manufacturer by volume.Tata Motors has auto manufacturing and assembly plants inJamshedpur,Pantnagar,Lucknow,Sanand,DharwadandPunein India, as well as in Argentina, South Africa, Thailand and the United Kingdom. It has research and development centres in Pune, Jamshedpur, Lucknow and Dharwad, India, and in South Korea, Spain, and the United Kingdom. It has a bus manufacturing joint venture withMarcopolo S.A.,Tata Marcopolo, and a construction equipment manufacturing joint venture withHitachi,Telcon Construction Solutions.Founded in 1945 as a manufacturer oflocomotives, the company manufactured its first commercial vehicle in 1954 in a collaboration withDaimler-BenzAG, which ended in 1969.[4]Tata Motors entered the passenger vehicle market in 1991 with the launch of the Tata Sierra and in 1998 launched the first fully indigenous Indian passenger car, the Indica. Tata Motors acquired the South Korean truck manufacturer Daewoo Commercial Vehicles Company in 2004 and the British premium car makerJaguar Land Roverin 2008.Tata Motors is listed on theBombay Stock Exchange, where it is a constituent of theBSE SENSEXindex, theNational Stock Exchange of Indiaand theNew York Stock Exchange. Tata Motors is Tata Daewoo

PRODUCTS AND SERVICES:Commercial Vehicles:

In 2004, Tata Motors acquired Daewoo Commercial Vehicle Company of South Korea. The reasons behind the acquisition were:

The Tata Prima heavy truckCompany's global plans to reduce domestic exposure. The domestic commercial vehicle market is highly cyclical in nature and prone to fluctuations in the domestic economy. Tata Motors has a high domestic exposure of ~94% in the MHCV segment and ~84% in the light commercial vehicle (LCV) segment. Since the domestic commercial vehicle sales of the company are at the mercy of the structural economic factors, it is increasingly looking at the international markets. The company plans to diversify into various markets across the world in both MHCV as well as LCV segments.To expand the product portfolio Tata Motors recently introduced the 25MT GVW Tata Novus from Daewoos (South Korea) (TDCV) platform. Tata plans to leverage on the strong presence of TDCV in the heavy-tonnage range and introduce products in India at an appropriate time. This was mainly to cater to the international market and also to cater to the domestic market where a major improvement in the Road infrastructure was done through theNational Highway Development Project.Tata Daewoo is the second-largest heavy commercial vehicle manufacturer in South Korea. Tata Motors has jointly worked with Tata Daewoo to develop trucks such as Novus and World Truck and buses including GloBus and StarBus. In 2012, Tata will start developing a new line to manufacture competitive and fuel efficient commercial vehicles to face the competition posed by the entry of international brands like Mercedes-Benz, Volvo and Navistar into the Indian market.[21]Tata HispanoTata Hispano Motors Carrocera, S.A. is a bus and coach cabin manufacturer based in Zaragoza, Aragon, Spain and a wholly owned subsidiary of Tata Motors. Tata Hispano has plants in Zaragoza, Spain and Casablanca, Morocco. Tata Motors first acquired a 21% stake inHispano CarroceraSA in 2005,[7]and acquired the remaining 79% for an undisclosed sum in 2009, making it a fully owned subsidiary, subsequently renamed Tata Hispano.Jaguar Land Rover

Jaguar Land Rover PLC is a British premium automaker headquartered inWhitley, Coventry, United Kingdom and has been a wholly owned subsidiary of Tata Motors since June 2008, when it was acquired from Ford Motor Company. Its principal activity is the development, manufacture and sale ofJaguarluxury and sports cars andLand Roverpremium four wheel drive vehicles. It also owns the currently dormantDaimler,LanchesterandRoverbrands.Jaguar Land Rover has two design centres and three assembly plants in the UK. Under Tata ownership, Jaguar Land Rover has launched new vehicles including theRange Rover Evoque, Jaguar F-Type and thefourth-generation Range Rover.HV Transmission and HV AxlesHV Transmission (HVTL) and HV Axles (HVAL) are 100% subsidiary companies of Tata Motors engaged in the business of manufacture of gear boxes and axles for heavy and medium commercial vehicles, with production facilities and infrastructure based at Jamshedpur. HVAL and HVTL have been amalgamated ton HVAL and is renamed as TML Drivelines Ltd.ranked 314th in the 2012Fortune Global 500ranking of the world's biggest corporations.

Tata Motors is among the top four in passenger vehicles in India with products in the compact, midsize car and utility vehicle segments.[17]The companys manufacturing base in India is spread across Jamshedpur (Jharkhand), Pune (Maharashtra), Lucknow (Uttar Pradesh), Pantnagar (Uttarakhand), Dharwad (Karnataka) and Sanand (Gujarat). Tata's dealership, sales, service and spare parts network comprises over 3,500 touch points.Tata also has franchisee/joint venture assembly operations in Kenya, Bangladesh, Ukraine, Russia and Senegal. Tata has dealerships in 26 countries across 4 continents.]Though Tata is present in many countries it has only managed to create a large consumer base in theIndian Subcontinent, namelyIndia, Bangladesh,Bhutan, Sri Lanka andNepal. Tata has a growing consumer base inItaly, Spain and South Africa.Tata Motors has more than 250 dealerships in more than 195 cities across 27statesand 4Union Territoriesof India. It has the 3rd largest Sales and Service Network afterMaruti SuzukiandHyundai.SERVICESVEHICLE LEASINGVehicle Leasing offers advantages to both buyers and sellers. For the buyer, lease payments will usually be lower than payments on a car loan would be, and qualification is often easier. Some consumers may prefer leasing as it allows them to simply return a car and select a new model when the lease expires, allowing a consumer to drive a new vehicle every few years without the responsibility of selling the old vehicle. A lessee does not have to worry about the future value of the vehicle, while a vehicle owner does. For a business lessor there are tax advantages to be considered.For the seller, leasing generates income from a vehicle the seller still owns and will be able to lease again or sell throughvehicle remarketingonce the original (or primary) lease has expired. As consumers will typically use a leased vehicle for a shorter period of time than one they buy outright, leasing may generate repeat customers more quickly, which may fit into various aspects of a dealer's business model.Lease agreementLease agreements typically stipulate an early termination fee and limit the number of miles a lessee can drive (for passenger cars, a common number is 10,000 miles per annum though the amount can be stipulated by the customer and can be 12,000 to 15,000 miles per year). If the mileage allowance is exceeded, fees may apply. Dealers will typically allow a lessee to negotiate a higher mileage allowance, for a higher lease payment. Lease agreements usually specify how much wear on the vehicle is allowable, and the lessee may face a fee if that amount of wear has been exceeded. A lease with maintenance (commonly known in the UK as Contract Hire) can include all vehicle running costs excluding fuel and insurance.The actual lease payments are calculated in a very similar way to loan payments, but instead of an APR, the company uses something called themoney factor.At the end of a lease's term, the lessee must either return the vehicle to or buy it from the owner. The end of lease price is usually agreed upon when the lease is signed.

Defence Vehicles:New Delhi, March 29, 2012: As part of the companys strategy, to enhance the scope ofits defence business right up to frontline combat, Tata Motors offers an extensiveportfolio of combat vehicles, troop carriers, tactical vehicles, logistics vehicles andequipments. At DEFEXPO 2012, Tata Motors will launch and showcase new concepts ofdefence vehicles, allowing the company to leverage the entire defence mobilityspectrum.Tata Motors' products are being designed and customised as per evolving needs of themodern military forces. Following are the Tata Motors defence vehicles displayed atDEFEXPO 2012.Tata Micro Bullet-Proof Vehicle (MBPV): The Tata Micro Bullet-Proof Vehicle (MBPV)is a project that is being jointly developed by VRDE-DRDO and Tata Motors, forproviding the elite commando forces of the country(NSG, Marine Commandos, ParaBattalions, Force One), with a protected mobility solution that assists them during indoorcombat against insurgents. The need for this kind of a solution has been felt desperatelyby commando units, who face multiple hostage situations; wherein terrorists have beenholed up inside confined premises, houses, hotels, malls and airports.The MBPV has been designed keeping indoor combat in mind, with special features likebullet resistant panels for protection, compact dimensions, with 4- wheel assisted turningfor easy movement within indoor confines, and high power to weight ratio for fast, andagile movement during combat. Firing ports have also been incorporated for retaliatoryaction. Moreover, it has an added capability of climbing stairs as well.Tata 12x12 Prahaar Missile System:Tata Motors Ltd has developed an indigenous high mobility, all-terrain and all-wheeldrive, Tata LPTA 5252-12 X12 vehicle, specifically for missile launcher cum carrierapplications like integration of Prahar, BrahMos and Nirbhay Missiles, in closecoordination with R&DE DRDO.The vehicle is equipped with a state of the art Electronic Controlled heavy duty engineand automatic transmission, has high mobility features like Anti-Locking Braking System(ABS), Central Tyre Inflation System (CTIS), Auxiliary Gear box with High and low speedmode and differential locks system. The vehicle is operable normally in 12x8 mode andcan be driven in 12x10 and 12x12 modes as per terrain requirements. Vehicle specification of the Tata 12x12 Prahaar Missile Carrier:Application: Prahaar Missile System Carrier and Launcher Platform Brahmos Missile carrierMobility: Power to weight ratio of 7.53 KW/Ton 525 Hp @ 1800 rpm BSIII 2000 Nm @ 1200 RPM Automatic Transmission system with 7 forward and one reverse gear Gradability of 30 deg under full payload Max Speed of 80 kmph in top gear Ditch crossing ability of 2000 mm Vertical Step climbing ability of 600 mm Fordability of 1200 mm with stop and 1400 mm with pass Ground clearance of 400 mm Payload of 33 TonsUtility: One Platform, Many variants: Prahaar Missile system Carrier Launcher vehicle and command and control unit for various missile systemsCrew Capacity and comfort level: Driver and co driver plus 3 person in drivers Cabin HVAC Climate controlled tiltable cabinMaintainability: Proven, Reliable and Easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata Light Armoured Vehicle:The Internal Homeland Security Forces and the State Police Forces, being endowedwith the prime responsibility of securing the State, consistently move in and out ofterritories which are extremist hotbeds. It is imperative that these security forces must beable to not only defend themselves against sudden guerilla attacks by the enemy, butmust also be capable to retaliate fiercely.Keeping this in mind, Tata Motors Ltd. has developed the Tata Light Armoured Vehicle,to aid the troops in Counter Insurgency Operations as well as for patrolling thehinterland. In line with this, the Tata Light Armoured Vehicle has been engineered to befar superior to its competitors, in terms of performance, safety, and convenience. Also,the vehicle would be certified by CMVR regulations post armouring, which is amandatory requirement to ply legally on Indian roads.Vehicle specification of the Tata Light Armoured Vehicle:Application: Troop Carrier / Escort vehicle Mobile Communication system. Patrolling Vehicle.Mobility Tata 3 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 85 kW (115 BHP) at 3050 rpm Max Torque: 300 Nm at 1600-2200 rpm Power to weight Ratio: 23.5 kW/ton Max Speed: 85 kmph Fording Depth: 300 mm Max Gradeability : 32 deg Min. turning circle diameter: 12.5 m Payload: 500 kg Gross Vehicle Weight: 3600 kg Power SteeringProtection All Sides ;- Direct hit at 90 from 10m for 7.62x51mm FMJ, 7.62x39mm SteelCore and 5.56x45mm SS109 Roof ;- Direct hit at 45 from 10m for 7.62x51mm FMJ, 7.62x39mm Steel Coreand 5.56x45mm SS109 Floor Blast:- Blast of 02 Hand Grenades HE36 / DM51 or equivalent Side Blast:- 15 Kg TNT @ 3M from vehicle side Run flat Tyres Crew Capacity Driver + 5 Configuration Front & middle seats Sliding type with adjustable back and head rest Middle seat for 02 persons Rear Bench seats - Side facing 02 personsMaintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic ManagementTata Mobile Bunker:Tata Mobile Bunker has been designed on the LPA 713, 4-wheel drive platform, toensure fast & safe movement of troops in naxal infested states and to act as a platformfor retaliatory action. The vehicle is protected against gunfire, corresponding to ballisticprotection of NIJ Level III. It is a highly mobile platform and can be used as a base forvarious protected applications like troop carriers, ambulances and buses.The vehicle is equipped with the following special features - powerful engine, highpower-to-weight ratio for faster and agile movement, NIJ Level III ballistic protection onall sides and for the roof, firing ports and roof hatch for retaliatory action, excellentgradeability and high ground clearance for all terrain usage, AC unit provided for betterventilation inside the vehicle and is CMVR certified.Application Protected Troop Carrier Command Post Vehicle Protected AmbulanceMobility "B5.9 155 30 Turbocharged, air to air after cooled Diesel Engine." Max Engine output: 155 HP at 2500 rpm Max Torque: 590 Nm at 1500 rpm Max Speed: 80 kmph Max Gradeability: 31 Degrees Min Turning Circle Diameter: 14.3 m Payload: 1 T Hydraulic assisted power steering Protection "Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunitionand AK-47 fired from 10 m distance at 90 degree angle of attack" Underbelly Protection against 2 HE Hand Grenades Glass Protection corresponding to NIJ Level III Crew Capacity Driver + 9 Configuration Driver and Co Driver seats front facingTata 6x6 7kl Refueller:Tata Motors has developed an indigenous high mobility, all-terrain and all-wheel drive,Tata LPTA 2038 6x6 Refueller vehicle, specifically for the Indian Armed forces,Paramilitary, State police, DPSUs, State Government & Municipal Agencies and theAviation industry. The vehicle has already been trial evaluated by the Indian Armedforces for various applications like Common Gun Tower, HMV with Material Handlingcrane, Multi Barrel Rocket launcher GRAD BM 21, etc.The vehicle is equipped with state of the art Electronic Controlled heavy-duty engine,available in both manual and automatic transmission. The vehicle has high mobilityfeatures like Anti-locking Braking System (ABS), Central Tyre Inflation System (CTIS),Auxiliary Gear box with high and low speed mode and differential locks system.Tata Motors has developed a demountable fuel bowser on the LPTA 2038 6x6 HMV, incollaboration with M/s WEW (Germany), specifically for all terrain applications and usageby various aviation sector agencies. This application is also apt for defence purposes, asthis demountable concept is specially made for fuel storage & dispensing, in variedterrains.Vehicle specification of the Tata 6x6 7kl Refueler:Application 7 KL Refueller System CGT 6x6 HMV with MHC 6x6 GRAD BM 21 Rocket Launcher Tactical communication systemMobility Power to weight ratio of 13 KW / Ton 375 HP @ 2100 RPM Automatic Transmission system with 7 forward and 01 reverse gears Manual Transmission system with 9 forward and 1 Reverse gear (Automatictransmission system optional) Gradeability of 25 Deg under full load Max Speed of 80 kmph in top gear Trench crossing ability of 900 mm Vertical step climbing ability of 500 mm Fordability of 500 mm Ground clearance of 360 mm Payload of 10.5 Tons Range of 500 km at GVWUtility One platform, Many Variants : 7 KL Refueler System CGT 6x6 HMV with MHC 6x6 GRAD BM 21 Rocket Launcher Tactical communication systemCrew Capacity and comfort level Driver and co Driver plus 3 Person on Drivers Cabin HVAC Climate controlled tiltable cabin.Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistics managementTata LSV QDMCT (Quick Deployment Mobile Communication Terminal): The TataLSV QDMCT is a shelter based, self-contained vehicle mounted communicationsystem that provides wide area IP network. It provides reliable and secured IPconnectivity for data, voice & video, between various nodes. Multiple communicationmedia have been provided for both data and voice connectivity. The state-of-the-art TataQDMCT is designed and developed in collaboration with RCI DRDO. The system hasfound an ideal platform in the Tata LSV, which is a high payload, high mobility, lowsilhouette military platform designed for withstanding tough weather and terrainconditions.Vehicle specification of the Tata LSV QDMCT (Quick Deployment MobileCommunication Terminal)Application Mobile Communication Terminal Mobile Radar Mobile ATC Mobility Tata 3.0 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 115 HP at 2500 rpm Max Torque: 320 Nm @ 1400-2200 rpm Power to wt ratio: 23 HP/ton Max Speed: 70 kmph Max Gradeability: 20 Degrees Min Turning Circle Diameter: 14.9m Payload: 1.2 T GVW: 4.8 T Power SteeringUtility HVAC for Driver Cabin Provision for mounting an in-service Machine gun on bonnet. Fire fighting Equipment. Brackets/Arrangements for fitting & charging the approved GPS Demisting & Defrosting Device Provision for Personal weapons and on weapons scales of ammunition for driver& co-driver in the drivers cabin and other persons in the body of the vehicleCrew Capacity Driver+1 Configuration in the Cabin Driver & Co Driver seats front facingTata 8x8 Water Purification system:TATA Motors has developed a Mobile Water decontamination system on the LPTA 31388x8 for all-terrain, all weather operation, in collaboration with M/s WEW (Germany). Thisapplication is especially developed keeping the drinking water contamination problem,faced by Armed Forces & Paramilitary forces, at disaster struck areas. This application isalso apt for State Governments and various Municipal agencies, to tackle the issue ofsupplying drinking water to remote villages. This water decontamination system iscapable of purifying the most impure forms of water and make it portable throughReverse Osmosis (RO) process:The vehicle is equipped with a state-of-the-art electronic controlled heavy-duty engine.The vehicle has high mobility features like Anti-locking Braking System (ABS), CentralTyre Inflation System (CTIS), Auxiliary Gear box, with high and low speed mode anddifferential locks system. Vehicle specification of the Tata 8x8 Water Purification system:Application 7 KL Water Decontamination System Reverse Osmosis Purification Technology Capable of Purifying any form of impure water including one with ArsenicpoisoningMobility Power to weight ratio of 10KW/Ton 375 HP @ 2100 RPM 1548 Nm @ 1200 to 1400 RPM Manual Transmission system with 10 Forward and 2 reverse gears Gradeability of 25 Deg under full load Max Speed of 80 kmph in top gear trench crossing ability of 2000 mm Vertical Step climbing ability of 600 mm Fordability of 1200 mm with stop and 1400 mm with pass Ground clearance of 350 mm Payload of 17 Ton Range of 600 km at GVWUtility : One Platform Many Variants : 7 KL WEW Water decontamination system HMV 8x8 with MHC Command and control Unit and Launcher vehicle for RocketsCrew Capacity and comfort level Driver and co Driver plus 3 persons on Drivers Cabin World Class HVAC Climate controlled tiltable cabinMaintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic Management Tata 8x8 Missile Carrier:Tata Motors has developed an indigenous high mobility, all-terrain and all-wheel drive,Tata LPTA 3138 8x8 vehicle, specifically for various all terrain application like Command& control unit, Missile carrier, MHC Radar Station, Missile firing platform, etc.The vehicle is equipped with state-of-the-art Electronic Controlled heavy-duty engine.The vehicle has high mobility features like Anti-locking Braking System (ABS), CentralTyre Inflation System (CTIS), Auxiliary Gear box, with high & low speed mode anddifferential locks system.Tata Motors has prepared the EW Command post on LPTA 3138 8x8, in collaborationwith its group company Tata Power SED. The EW Command post is a EMP HardenedMIL Grade shelter for mobile application designed as per MIL-STD-907, MIL-STD-285intended for Electronic Warfare application.Vehicle specification of the Tata 8x8 Pinaka Container:Application Pinaka missile system CarrierMobility Power to weight Ratio of 10KW/Ton 375 HP @ 2100 RPM 1550 Nm @ 1300 to 1400 Rpm Manual transmission system with 10 forward and 3 reverse gears Gradeability of 30 Deg under full load Max Speed of 80 KMPH in top gear trench crossing ability of 2000 mm Vertical Step climbing ability of 500 mm Fordability of 1200 mm with stop and 1400 mm with pass Ground clearance of 400 mm Payload of 18 TonsUtility One Platform Many Variants: Pinaka Missile Carrier container HMV 8x8 with MHC Command and control Unit and Launcher vehicle for RocketsCrew Capacity and comfort level Driver and co Driver plus 3 Person on Drivers Cabin HVAC Climate controlled tiltable cabin. Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic ManagementTata Safari Storme GS 800 4x4:The Indian Armed Forces are currently looking at procuring a 4-wheel drive, highmobility platform, for induction into the Defence Services as a General Service vehicle,to be used for transporting officers during peacetime as well as during conflicts, acrosslocations in India. Tata Motors has designed and developed the Safari Storme GS 800,in-house, in-line with the requirements of the forces.The vehicle is equipped with the following special features - powerful engine and highpower-to-weight ratio for faster and agile movement, excellent gradeability and highground clearance for all terrain usage, factory fitted HVAC for troop comfort, powerwindows, remote operated central locking for passenger convenience, anti lock brakingsystem for smooth and safe braking, even at high speeds, air bags for driver &passenger.Vehicle specification of the Tata Safari Storme GS 800 4x4:Application General Service vehicle for the Armed forces Escort Vehicle Staff Car Patrolling VehicleMobility Tata 2.2 L Direct injection common rail Turbocharged Intercooled Diesel Engine Max Engine output: 140 HP at 4000 rpm Max Torque: 320 Nm at 1700-2700 rpm Power to weight Ratio: 33 kW/ton Max Speed: 160 kmph Fording Depth: 300 mm Max Gradeability : 26 deg Min. turning circle Dia: 10.8 m Payload: 825 kg Gross Vehicle Weight: 3000 kg Power Steering Fitments AC with 4 speed blower & multidirectional nozzles with provision for adjustableair supply to passengers. Concealed roof A/C for rear passengers. Hot air type defrosting & demisting for front windshield glass Driver and passenger airbags Anti Lock Braking System Remote controlled central door locking with Engine Immobilizer Separate map reading light for front and rear passengers Delayed interior lightening unit (Theatre Dimming) Approach light Outside rear view mirrors with LH/RH blinkers & defroster, electrically adjustablefrom inside Door safety lamps cum puddle lamps on doors Power windows on 4 side doorsCrew Capacity Driver + 6 Configuration Reclining front bucket seats with fore/aft adjustment, adjustable head rests &lumbar support Middle seat for 3 persons Jump seats at the rearMaintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic ManagementTata Safari Storme Armoured:With the strong resurgence of threat perceptions amongst high profile dignitaries, tradedelegates, etc., the need arises for a mode of transport, which is very safe, but at thesame time comfortable and stylish enough, for this segment of people. Tata Motorsoffers the Tata Armored Safari Storme with latest state-of-art technology, for catering toVVIP movements. The Armored Safari Storme inculcates a strengthened chassis &suspension system, enhanced braking efficiency of the vehicle to take care of theadditional armoring weight, so that the performance of vehicle remains similar to that ofthe Unarmored Safari. Such a vehicle carries a CMVR certificate and is legal to run onroad as per CMVR. The vehicle has internal Up-Armoring and to the untrained eye, thelook is innocent. Tata Motors has taken care to ensure that the vehicle scores well onall aspects as safety, performance, styling, comforts and convenience. The vehicle is equipped with the following special features - powerful engine and highpower-to-weight ratio for faster and agile movement, NIJ Level III ballistic protection onall sides and for the roof, underbelly protection against 2 HE -36 Hand Grenades,available in 4x2 as well as 4x4 variants, excellent gradeability and high ground clearancefor all terrain usage, plush interiors and Anti-lock Braking System (ABS) for smooth andsafe braking, even at high speeds.Vehicle specification of the Tata Safari Storme Armoured:Application VVIP ProtectionMobility Tata 2.2 L Direct injection common rail Turbocharged Intercooled DieselEngine Max Engine output: 140 HP at 4000 rpm" Max Torque: 320 Nm at 1700-2700 rpm Power to weight Ratio: 31 kW/ton Max Speed: 150 kmph Max Gradeability: 26 Degrees Min Turning Circle Diameter: 12 m Payload: 375 Kg GVW: 3305 Kg Power SteeringProtection Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunationand AK-47 fired from 10 m distance at 90 degree angle of attack Underbelly Protection against 2 HE Hand Grenades Glass Protection corresponding to NIJ Level IIICrew Capacity Driver + 4 Configuration Driver & Co Driver seats front facing 3 Seats in the rearTata Xenon Recce 4x4:Tata Motors has developed the Xenon Recce 4x4 specifically for off road patrolling,usage by the Armed Forces, both in India and abroad. For this purpose, it has developedseparate engines, complying to both BS III, as well as Euro norms. Equipped with stateof-the-art high mobility features, the Xenon Recce provides the Central ParamilitaryForces and state police forces with a lethal platform to carry out Combing Operations &Jungle Warfare with ease. The vehicle is equipped with the following special features - powerful engine and highpower-to-weight ratio for faster and agile movement, excellent gradeability and highground clearance for all terrain usage, revolving LMG Turret, for quick attack-on-the-move operations, self recovery winch for use in case of contingency, provision for fitmentof recce fitments like pick- axe, spades, Jerry Cans, etc.Vehicle specification of the Tata Xenon Recce 4x4:Application General Service vehicle for the Armed forces Troop Carrier Escort Vehicle Recce vehicleMobility Engine: TATA 2.2L DICOR BS III, Direct Injection Common Rail Turbo ChargedIntercooled Diesel Engine. Max Engine output: 140 HP at 4000 rpm. Power to weight Ratio: 30 kW/ton Steering: Right hand drive with power steering Max speed: 120 Kmph Fording Depth: 200 mm Max gradeability: 32 deg Min Turning Radius: 13.5 m Operating Temp Range: -25 to + 50 deg Centigrade ambient Gross Vehicle weight: 2950 KgFitments 360 deg revolving LMG turret with +60 deg/-20 deg elevation /depression, 20 liter four jerry cans, mounting outside roll cage structure, , Self recovery winch at front, Pick axe and spade Tow hook at rear 2 kg hand held type fire extinguisher, Four ammunition boxes, Black out lamps, Convoy lamps, Map reading lampCrew Capacity Front seat Bucket type with Seat Belts, having Front to Rear Adjustment & withHead Rests. Rear Bench seats - Two double seats in load body facing inwards with lap belts,foldable bottoms Maintainability Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic ManagementTata Mine Protected Vehicle:Tatas Mine Protected Vehicle has been developed to protect its occupants from threatslike ambushes and sudden violent attacks, using powerful explosive mines. Tata MPVtakes troop protection to the next level. Designed to protect against gunfire with ballisticprotection of NIJ Level III, it provides essential protection to Military and Paramilitaryforces. It is well protected, has more than acceptable levels of mobility.Vehicle specification of the Tata Mine Protected Vehicle:Application Escort and Patrolling Operations in Mine prone Naxal-Infested areasMobility : Cummins ISBe 245HP EURO III Water cooled Compression Ignition,Turbocharged, After-cooled Diesel engine Max Engine output: 242 HP @ 2500rpm Max Torque: 925 Nm @ 1200-1700 rpm Power to weight Ratio: 16 HP/ton Max Speed: 80 kmph Max Gradeability : 30 deg Min. turning circle diameter: 16 m Payload: 1400 kg Gross Vehicle Weight: 14300 kg Power Steering

Protection : Ballistic Protection: NIJ level III protection against 7.62 SLR, ball ammunition andAK-47 fired from 10 m distance at 90 degree angle of attack Glass :NIJ level III Firing Ports: 10 firing ports, including one port at rear Blast Protection: Under Hull 14kg TNT, Under Wheel 21kg TNT Crew Capacity Driver + 13 Configuration Driver & Co Driver seats front facing Rest all inwards facing side suspended seatsMaintainability: Proven, Reliable and easy to maintain indigenous TATA Aggregates Traditional Chassis Frame concept Lowest Life cycle cost Serviced at any of our TATA Authorised dealers/ TATA Authorised servicestations (TASS) across India Easy availability of Spare parts Common aggregates in variants for ease of Inventory and logistic ManagementTata Motors has been associated with the countrys off-road defence and securityforces, since 1958 and has supplied over 1,00,000 vehicles to the Indian Military andParamilitary forces, so far. The company offers its products and services that not onlymeet the needs of the domestic market, but are also positioned to meet most stringentArmy requirements, across the world. Tata Motors exports its range of specializeddefence vehicles to countries in the SAARC, ASEAN & African region. With Tata Motorsrich portfolio in multi-axel range like 12x12, 8x8 & 6x6, the company has startedsupplying to leading Missile OEMs across the world. The company has established itselfas a supplier of specialist vehicles for UN peacekeeping missions. Tata Motors range ofoff-road vehicles are also being procured by the agencies, involved in AID &Development, across the world like GSA, KBR, Oxfam, RONCO, RA International, rider.Tata Motors are used hotwire communication service. It is provided with high speed internet connections.This website is an online information and communication service provided by HotwireCommunications. Please read these Terms of Use carefully before using this site. By using thissite, you signify your agreement with these Terms of Use. If you do not agree with any of thebelow Terms of Use, do not use this site. Hotwire Communications reserves the right, in its solediscretion, to modify, alter or otherwise update these Terms of Use at any time. Suchmodifications shall be effective immediately upon posting of the modified Terms of Use. Byusing this service after we have posted notice of such modifications, alterations or updates, youagree to be bound by the revised terms. Hotwire Communications retains the right to deny accessto anyone at its complete discretion for any reason including for violation of any of these Termsof Use. This website provides links to many other websites affiliated with HotwireCommunications that may have Terms of Use Policies different from, or in addition to, theTerms of Use specified herein, particularly in the case of websites hosting third-party content orthat allow postings by third-parties. By accessing such websites through links provided on thiswebsite, you agree to abide by each applicable Terms of Use policy as therein specified. .Inaddition, please read and comply with the terms and conditions of Hotwire CommunicationsVisitor Agreement located at www.gethotwired.com/terms.Important Note: Hotwire Communications (Hotwire) may revise this Acceptable Use Policy(AUP") from time to time without notice by posting a new version of this document on theHotwire website at http://www.gethotwired.com. All revised copies of the AUP are effectiveimmediately upon posting. Accordingly, customers and users of the Hotwire High-Speed InternetService should regularly visit our website and review this AUP to ensure that their activitiesconform to the most recent version. In the event of a conflict between any subscriber or customeragreement and this AUP, the terms of this AUP will govern. Hotwire subscribers who havequestions regarding this AUP can contact Hotwire at: cs@hotwirecommunication.com.Copyright holders who have complaints of violations of Hotwires AUP should direct theircomplaints to Hotwire at: rtcopyright@hotwiremail.com.

Hotwire Communications Acceptable Use Policy is intended to enhance the use of the Internetby preventing unacceptable use, as defined below. All users of Hotwire's Internet services those who use our Services without having an account as well as thosewho pay a monthly service fee to subscribe to the Services must comply with thisAUP. We support the free-flow of information and ideas over the Internet and do not activelymonitor use of the Services under normal circumstances. Similarly, we do not exercise editorialcontrol over the content of any website, electronic mail transmission, newsgroup, or othermaterial created or accessible over or through the Services, except for certain proprietarywebsites. In accordance with our Internet Service Agreement, we may, however, remove anymaterials that, in our sole discretion, may be illegal, may subject us to liability, or which mayviolate this AUP. Hotwire may cooperate with legal authorities and/or third parties in theinvestigation of any suspected or alleged crime or civil wrong. Violation of this AUP may resultin the suspension or termination of either access to the Services and/or access to a Hotwireaccount. This AUP should be read in conjunction with our Internet Service Agreement and otherpolicies located at www.gethotwired.com/terms.Prohibited Uses and ActivitiesProhibited uses include, but are not limited to, using the Service or Equipment to:i. undertake or accomplish any unlawful purpose. This includes, but is not limited to,posting, storing, transmitting or disseminating information, data or material which islibelous, obscene, unlawful, threatening, defamatory, or which infringes the intellectualproperty rights of any person or entity, or which in any way constitutes or encouragesconduct that would constitute a criminal offense, give rise to civil liability, or otherwiseviolate any local, state, federal or international law, order or regulation;ii. post, store, send, transmit, or disseminate any information or material which areasonable person could deem to be objectionable, offensive, indecent, pornographic,harassing, threatening, embarrassing, distressing, vulgar, hateful, racially or ethnicallyoffensive, or otherwise inappropriate, regardless of whether this material or itsdissemination is unlawful;iii. access any other person's computer or computer system, software, or data without theirknowledge and consent; breach the security of another user; or attempt to circumvent theuser authentication or security of any host, network, or account. This includes, but is notlimited to, accessing data not intended for you, logging into or making use of a server oraccount you are not expressly authorized to access, or probing the security of otherhosts, networks, or accounts;iv. use or distribute tools designed or used for compromising security, such as passwordguessing programs, decoders, password gatherers, unauthorized keystroke loggers,analyzers, cracking tools, packet sniffers, encryption circumvention devices, or TrojanHorse programs. Network probing or port scanning tools are only permitted when usedin conjunction with a residential home network, or if explicitly authorized by thedestination host and/or network. Unauthorized port scanning, for any reason, is strictlyprohibited;v. upload, post, publish, transmit, reproduce, create derivative works of, or distribute in anyway information, software or other material obtained through the Service or otherwisethat is protected by copyright or other proprietary right, without obtaining permission ofthe owner;vi. copy, distribute, or sublicense any software provided in connection with the Service byHotwire or any third party, except that you may make one copy of each softwareprogram for back-up purposes only;vii. restrict, inhibit, or otherwise interfere with the ability of any other person, regardless ofintent, purpose or knowledge, to use or enjoy the Service, including, without limitation,posting or transmitting any information or software which contains a worm, virus, orother harmful feature, or generating levels of traffic sufficient to impede others' ability tosend or retrieve information;viii. restrict, inhibit, interfere with, or otherwise disrupt or cause a performance degradation,regardless of intent, purpose or knowledge, to the Service or any Hotwire host, server,backbone network, node or service, or otherwise cause a performance degradation to anyHotwire facility used to deliver the Service;ix. resell the Service or otherwise make available to anyone outside the Premises the abilityto use the Service (i.e. wi-fi, or other methods of networking), in whole or in part,directly or indirectly, or on a bundled or unbundled basis. The Service is for personaland non-commercial use only and you agree not to use the Service for operation as anInternet service provider or for any business enterprise or purpose, or as an end-point ona non-Hotwire local area network or wide area network;x. connect multiple computers behind the cable modem to set up a LAN (Local AreaNetwork) that in any manner would result in a violation of the terms of this Policy or anapplicable Service plan;xi. transmit unsolicited bulk or commercial messages or "spam." This includes, but is notlimited to, unsolicited advertising, promotional materials or other solicitation material,bulk mailing of commercial advertising, chain mail, informational announcements,charity requests, and petitions for signatures;xii. send numerous copies of the same or substantially similar messages, empty messages, ormessages which contain no substantive content, or send very large messages or files to arecipient that disrupts a server, account, newsgroup, or chat service;xiii. distribute programs that remove locks or time-outs built into software (cracks);xiv. run programs, equipment, or servers from the Premises that provide network content orany other services to anyone outside of your Premises LAN (Local Area Network), alsocommonly referred to as public services or servers. Examples of prohibited services andservers include, but are not limited to, e-mail, Web hosting, file sharing, and proxyservices and servers;xv. initiate, perpetuate, or in any way participate in any pyramid or other illegal solicitingscheme;xvi. participate in the collection of e-mail addresses, screen names, or other identifiers ofothers (without their prior consent), a practice sometimes known as spidering orharvesting, or participate in the use of software (including "spyware") designed tofacilitate this activity;xvii. collect responses from unsolicited messages;xviii. impersonate any person or entity, engage in sender address falsification, forge anyoneelse's digital or manual signature, or perform any other similar fraudulent activity;xix. service, alter, modify, or tamper with the Hotwire Equipment or Service or permit anyother person to do the same who is not authorized by Hotwire;xx. connect the Hotwire Equipment to any computer outside of your Premises;xxi. collect, or attempt to collect, personal information about third parties without theirconsent;xxii. interfere with computer networking or telecommunications service to any user, host ornetwork, including, without limitation, denial of service attacks, flooding of a network,overloading a service, improper seizing and abuse of operator privileges and attempts to"crash" a host; andxxiii. violate the rules, regulations, or policies applicable to any network, server, computerdatabase, or website that you access.REPORTING VIOLATIONS OF HOTWIRE'S AUPHotwire requests that anyone who believes that there is a violation of this AUP direct theinformation to Hotwire at: rtcopyright@hotwiremail.comIf available, please provide the following information: The IP address used to commit the alleged violation; The date and time of the alleged violation, including time zone or offset from GMT; and Evidence of the alleged violation.Email with full header information provides all of the above, as do syslog files. Other situationswill require different methods of providing the above information.Hotwire may take any one or more of the following actions in response to complaints: Issue written or verbal warnings; Suspend a Member's account; Terminate a Member's account; Bill a Member for administrative costs and/or reactivation charges; and/or Bring legal action to enjoin violations and/or to collect damages, if any, caused byviolations.REVISIONS TO THIS ACCEPTABLE USE POLICY:Hotwire reserves the right to revise, amend, or modify this AUP, our Internet ServiceAgreement, and/or other policies and agreements at any time and in any manner. Notice of anyrevision, amendment, or modification will be posted in accordance with the Internet ServiceAgreement.Inappropriate Content and TransmissionsHotwire reserves the right, but not the obligation, to refuse to transmit or post and to remove orblock any information or materials, in whole or in part, that it, in its sole discretion, deems to beoffensive, indecent, or otherwise inappropriate, regardless of whether this material or itsdissemination is unlawful. Neither Hotwire nor any of its affiliates, suppliers, or agents have anyobligation to monitor transmissions or postings (including, but not limited to, e-mail, newsgroup,and instant message transmissions as well as materials available on the Personal Web Pages andOnline Storage features) made on the Service. However, Hotwire and its affiliates, suppliers, andagents have the right to monitor these transmissions and postings from time to time for violationsof this Policy and to disclose, block, or remove them in accordance with the Service Agreementand any other applicable agreements and policies.Electronic MailThe Service may not be used to send unsolicited bulk or commercial messages and may not beused to collect responses from unsolicited e-mail sent from accounts on other Internet hosts ore-mail services that violate this Policy or the acceptable use policy of any other Internet serviceprovider. Moreover, unsolicited e-mail may not direct the recipient to any website or otherresource that uses the Service. Activities that have the effect of facilitating unsolicitedcommercial e-mail or unsolicited bulk e-mail, whether or not the e-mail is commercial in nature,are prohibited. Forging, altering, or removing electronic mail headers is prohibited. You may notreference Hotwire or the Hotwire network (e.g. by including "Organization: Hotwire" in theheader or by using an IP address that belongs to Hotwire or the Hotwire network) in anyunsolicited e-mail even if that e-mail is not sent through the Hotwire network or Service.Hotwire is not responsible for deleting or forwarding any e-mail sent to the wrong e-mail addressby you or by someone else trying to send e-mail to you. Hotwire is also not responsible forforwarding e-mail sent to any account that has been suspended or terminated. This e-mail will bereturned to the sender, ignored, deleted, or stored temporarily at Hotwires sole discretion. In theevent that Hotwire believes in its sole discretion that any subscriber name, account name, ore-mail address (collectively, an "identifier") on the Service may be used for, or is being used for,any misleading, fraudulent, or other improper or illegal purpose, Hotwire (i) reserves the right toblock access to and prevent the use of any such identifier and (ii) may at any time require anycustomer to change his or her identifier. In addition, Hotwire may at any time reserve anyidentifiers on the Service for Hotwires own purposes.NewsgroupsMessages posted to newsgroups must comply with the written charters or FAQs for thosenewsgroups as well as any other terms and conditions applicable to any particular newsgroups orprovider of newsgroups. Advertisements, solicitations, or other commercial messages should beposted only in those newsgroups whose charters or FAQs explicitly permit them. You areresponsible for determining the policies of a given newsgroup before posting to it. Hotwirereserves the right to discontinue access to any newsgroup at any time for any reason.Instant Messages and Video MessagesMembers and Visitors alone are responsible for the contents of their instant messages and videomessages and the consequences of any such messages. Hotwire assumes no responsibility for thetimeliness, mis-delivery, deletion or failure to store instant messages or video messages.SecurityYou are responsible for any misuse of the Service, even if the misuse was committed by a friend,family member, or guest with access to your Service account. Therefore, you must take steps toensure that others do not use your account to gain unauthorized access to the Service by, forexample, strictly maintaining the confidentiality of your Service login and password. In all cases,you are solely responsible for the security of any device you choose to connect to the Service,including any data stored or shared on that device. Hotwire recommends against enabling file orprinter sharing unless you do so in strict compliance with all security recommendations andfeatures provided by Hotwire and the manufacturer of the applicable file or printer sharingdevices. Any files or devices you choose to make available for shared access on a home LAN,for example, should be protected with a strong password or as otherwise appropriate.Network, Bandwidth, Data Storage and Other LimitationsHotwire may provide versions of the Service with different speeds and bandwidth usagelimitations, among other characteristics, subject to applicable Service plans. You shall ensurethat your use of the Service does not restrict, inhibit, interfere with, or degrade any other user'suse of the Service, nor represent (in the sole judgment of Hotwire) an overly large burden on thenetwork. In addition, you shall ensure that your use of the Service does not restrict, inhibit,interfere with, disrupt, degrade, or impede Hotwires ability to deliver and provide the Serviceand monitor the Service, backbone, network nodes, and/or other network services.You further agree to comply with all Hotwire network, bandwidth, and data storage and usagelimitations. You shall ensure that your bandwidth consumption using the Service does not exceedthe limitations that are now in effect or may be established in the future. If your use of theService results in the consumption of bandwidth in excess of the applicable limitations, that is aviolation of this Policy. In such cases, Hotwire may, in its sole discretion, terminate or suspendyour Service account or request that you subscribe to a version of the Service with higherbandwidth usage limitations if you wish to continue to use the Service at higher bandwidthconsumption levels.In addition, you may only access and use the Service with a dynamic Internet Protocol ("IP")address that adheres to the dynamic host configuration protocol ("DHCP"). You may notconfigure the Service or any related equipment to access or use a static IP address or use anyprotocol other than DHCP unless you are subject to a Service plan that expressly permitsotherwise.Violation of Acceptable Use PolicyHotwire does not routinely monitor the activity of Service accounts for violation of this AUP.However, in our efforts to promote good citizenship within the Internet community, we willrespond appropriately if we become aware of inappropriate use of our Service. Although Hotwirehas no obligation to monitor the Service and/or the network, Hotwire and its suppliers reserve theright at any time to monitor bandwidth, usage, transmissions, and content from time to time tooperate the Service; to identify violations of this Policy; and/or to protect the network, theService and Hotwire users.Hotwire prefers to advise customers of inappropriate behavior and any necessary correctiveaction. However, if the Service is used in a way that Hotwire or its suppliers, in their solediscretion, believe violate this AUP, Hotwire or its suppliers may take any responsive actionsthey deem appropriate. These actions include, but are not limited to, temporary or permanentremoval of content, cancellation of newsgroup posts, filtering of Internet transmissions, and theimmediate suspension or termination of all or any portion of the Service. Neither Hotwire nor itsaffiliates, suppliers, or agents will have any liability for any these responsive actions. Theseactions are not Hotwires exclusive remedies and Hotwire may take any other legal or technicalaction it deems appropriate.Hotwire reserves the right to investigate suspected violations of this AUP, including thegathering of information from the user or users involved and the complaining party, if any, andexamination of material on Hotwires servers and network. During an investigation, Hotwiremay suspend the account or accounts involved and/or remove or block material that potentiallyviolates this Policy. You expressly authorize Hotwire and its suppliers to cooperate with (i) lawenforcement authorities in the investigation of suspected legal violations, and (ii) and systemadministrators at other Internet service providers or other network or computing facilities inorder to enforce this Policy. This cooperation may include Hotwire providing availablepersonally identifiable information about you to law enforcement or system administrators,including, but not limited to, username, subscriber name, and other account information. Upontermination of your account, Hotwire is authorized to delete any files, programs, data and e-mailmessages associated with your account.The failure of Hotwire or its suppliers to enforce this AUP, for whatever reason, shall not beconstrued as a waiver of any right to do so at any time. You agree that if any portion of thisPolicy is held invalid or unenforceable, that portion will be construed consistent with applicablelaw as nearly as possible, and the remaining portions will remain in full force and effect.You agree to indemnify, defend and hold harmless Hotwire and its affiliates, suppliers, andagents against all claims and expenses (including reasonable attorney fees) resulting from youengaging in any of the prohibited activities listed in this AUP or resulting from your violation ofthe AUP or of any other posted Hotwire policy related to the Service. Your indemnification willsurvive any termination of the Subscriber Agreement.

BMC SOFTWARES:The highly respected Tata Motors Ltd. has a strong tradition of entrepreneurship. The companys business strategy calls for reaching beyond the borders of India to enter new marketsfor its Nano, the innovative small car for the urban middle class.One of the major drivers of success at Tata Motors Ltd. (TML) is its ability to fully exploit information technology to drive business goals. The company was an early adopter of CAD and CAMsystems to speed the design of the Nano. The company also uses Siebel Systems to manage itsvast customer relationship network and SAPfor all critical business services, such as logistics,supplier relations management, customer relationship management, human resources (HR),and finance.According to Probir Mitra, Chief Information Officer at TML, IT is an integral part of every business process from design to delivery and the power of IT has been extensively leveraged for theNano project. The design processes used more digital content than ever before. State-of-the-artCAD and CAM services integrated design across multiple disciplines, making it possible for ourdesigners to harness and benefit from their inherent ability to innovate. IT helped the companyshrink the design cycle time.He adds that BSM tools from BMC Software played a key role in tracking and controlling allcomponents of IT services and automating the management of the IT infrastructure which isvital to the design and planning for manufacture of the Nano as well as running day-to-daybusiness processes.EXCELLENCE IN OUTSOURCING:Following its strategy of outsourcing noncore activities, TML has outsourced its IT applicationsto Tata Technologies Ltd. and its IT infrastructure to IBM.The outsourcing decision has provento be a wise one. TML reaped significant benefits through the outsourcing initiatives. TML wasrecognized in 2007 and conferred the SAP Ace award for its SRM & Warehouse Managementimplementations. It also received the Uptime Championship Award at the CIO 100 event inthe same year.Initially, the outsourcing approach posed several challenges. Technology silos were performingadequately. However, a flexible service-oriented management framework was required to linkthe silos and provide a comprehensive a view of the IT landscape underlying a given businessprocess.To make this framework a reality, TML decided to adopt IT service management conceptsoutlined in the ISO 20000:05 international standards, as well as best practices outlined in the ITInfrastructure Library (ITIL) Version 3. In addition, the company decided to establish a serviceoriented management architecture that treated IT services as assets and managed them on alifecycle basis.GeographyIndiaIndustryAutomotiveBusiness NeedTata Motors Ltd. wanted to ensure highperformance and availability of businesscritical systems that enable the companyto design and manufacture high-quality,affordable vehicles.SolutionThe BMC Remedy IT Service ManagementSuite serves as the software framework formanaging the interactions and process relationships across IT service support disciplines,enabling the IT staff to respond quickly toincidents and keep critical systems runningsmoothly.Results :> Staffing requirements dropped 20 percent> Desktop-related calls dropped 40 percent> Server support calls dropped 8 percent> Software paid for itself within one yearTata Motors Ltd. Scales up IT Service Managementto Support Globalizationcustomer success storyTata Motors Ltd. PUTTING BMC SOLUTIONS TO WORKBMC provided visibility into the entirety of services components across business processchains. It also integrated the various IT service management disciplines into a single, unifiedsolution, Mitra says.TML started with the out-of-the-box capabilities of the BMC Remedy IT Service ManagementSuite to establish a baseline of the IT application and infrastructure landscape across all technology pillars. The company used the applications embedded ITIL-compatible controls withoutmodification to define roles, responsibilities, and authorities required in the support groups.TML realized immediate benefits from the transition to the BMC applications, which served asthe software framework for managing the interactions and process relationships among all thesupport groups managing the IT infrastructure underlying business services. A service-orientedorganizational structure was designed and configured in the BMC Remedy applications. Mitraworked with two vendors to recast processes to achieve a business service orientation.A major innovation in the configuration is the use of logical architectural definitions for thesupport group infrastructure. Logical role names for technical support staff login allowed uniformity of definitions across the entire support community regardless of whether the employeeis internal to TML or outsourced.The naming convention encompasses competency levels that enable the incident coordinatorto assign tickets based on complexity. This feature has real value in a multisite support groupwhere names by themselves mean very little. Service managers can now plan staffing on thebasis of competencies and have a transparent view of support staff effort and load acrosslocations.SERVICE-ORIENTED AGREEMENTS :As CIO, Mitras goal was to measure the availability and effectiveness of service in terms thatthe customers could recognize not from the perspective of the diverse technology components and technology pillars that comprise the service (as it had in the past). BMC Service LevelManagement provided the high level of transparency required to construct and support servicelevel agreements (SLAs) that are described purely in business terms.Service requests among support groups managing different domains were put in place and anew set of agreements were defined and tested. The concept of subtickets was introduced tominimize ticket bounces. The transparency that this introduced improved collaboration amongsupport groups.BMC Service Level Management has allowed us to consolidate and track multiple service windows across the country, streamline our vendor contracts, and enhance our ability to conductmeaningful contract reviews that focus on improvement, says Mr. S. Dole, Tata Technologiespractice manager for system integration and networking.A SINGLE POINT OF CONTACT FOR IT SERVICES:TML used BMC Remedy Service Desk and the end-user console to establish an outsourced ITservice desk that is the single point of contact between the IT user community and the IT service providers. This new service desk consolidated more than 25 different help desks across thecountry, making it simple and straightforward for users to get assistance and report problems.This also helps to project a single unified face of IT to the customers although multiple IT serviceproviders are involved in the complete services to the customer.An innovative, segregation-of-duties approach ensures that the vendor providing a particular service is not also responsible for tracking and reporting on that service. This was done by creatinga special group within the IT service desk for ensuring satisfactory closure of tickets and monitoring status of paused tickets. TML is required to be SOX compliant. Statutory requirementsfor ensuring segregation of responsibilities were met by allocating responsibilities for recording,classification, and routing by one vendor, and closing verification, customer satisfactionassurance, and performance reporting by another.The service desk design and the flexibility of configuration features available in the BMC applications have given us a lot of peace of mind, Dole says. By segregating responsibilities for incident response and incident closure verification, we can ensure that the service performancereports from our vendors have the reliability and accuracy required for stakeholders to agreeon service levels achieved. This goes a long way in our ability to manage multiple third-partyvendors in a transparent and effective manner.

CMC Software:

Tata Enterprise is a premier information technology company with an all India presence having ISO 9001-2000 certification for its R&D center & System Integration (NR group). CMC Limited has been conducting computer-training program for various organizations since 1978. Large and complex project management capabilities since its incorporation in 1975, CMC has an enviable record of successfully building IT solutions for massive and complex infrastructure and market projects.Take, for instance, just three of the many major projects undertaken by CMC:1.A passenger ticketing and reservations system for Indian Railways, which runs 6,000 passenger trains carrying over 10 million passengers a day, on a 90,000-km railway network covering around 8,000 railway stations.2.Cargo handling system is a comprehensive online real time cargo handling system to integrate all complex and varied activities of container terminals. This system has been implemented for several Indian and International ports.3.An online transaction processing system for the Bombay Stock Exchange, which handles millions of securities trading transactions every day.CMC LTD has been imparting corporate trainings for the renowned leading organizations likeTech Mahindra,HCL Technologies,Tata Consultancy ServicesTata motorsand so on. We have already Trained 400 employees of Tech Mahindra & more than 800 employees of HCL under ILP since July 2006. To add on , at NOIDA, we have online Testing facility from Pearsons Vue for the candidates, interested in going for vendor certification on technology. We are also proud to have world-class trainers for providing in-depth understanding of the topics. Apart from that we have tie-ups with variousacademic institutionsimpartingtechnical educationsuch asengineering collegespanIndiafor Project based Industrial training on .Net / JAVA / PHP / Embedded Systems and Oracle.