Position:    Director of Program Services

Job Code:  20003 Reports to:  President/CEO

Date:  Revised 6/2020 FLSA Status:  Exempt

SUMMARY OF POSITION:

Reporting to the Chief Executive Officer, the Director of Program Services (DoPS) is responsible for direction and coordination of adoption, pregnancy counseling and program services including compliance of Hague Accreditation standards and the individual supervision of program team members in addition to creating and implementing new programs meeting the expressed needs of the community and clientele.

Additionally, this position is responsible for developing, implementing, and maintaining quality control standards for processes, policies, procedures and evaluation of program delivery.

The DoPS will be responsible for the following specific job functions:

RESPONSIBILITIES

Primary Job Duties

Management

Direct and maintain the program of social services, to include adoptions, services to pregnancy clients and other counseling services.

Assure proper casework services and case documentation as required by agency, licensing and accreditation standards.

Manages the program of placement services (adoptions, services to expectant parents, client training, etc.) and is responsible for approving needed services and placements

Assigns/directs workload and is responsible for the overall supervision of cases; ensuring proper casework services and case documentation as required by applicable standards (agency, licensing, etc.).

Work closely with the CEO to ensure compliance of Licensing, The Hague standards and the Universal Accreditation Act.

Assign, develop, and maintain relationships with program referral sources.

Review program staff PTO to ensure all services can be met

Maintain adoption procedures to be in compliance with licensing, adoption law, IAAME, The Hague and the Universal Accreditation Act

Regularly evaluate program effectiveness, creating a plan for necessary change/development of the agency’s program in conjunction with the Chief Executive Officer

Conduct yearly performance management evaluation of the program staff, check-ins throughout the year, and a mid-year review session.

Working with the CEO to establish and monitor agency metrics of effectiveness

Review procedures and documentation with counselors to verify or recommend needed changes in program services

Lead accreditation process and participate in agency licensing preparation and review

Administer the Client Information System database

Work with the CEO and communications manager to develop a marketing plan for new programs and services

Program Coordination and Development:

Assure appropriate intake procedures, admission, discharge and follow-up services to clients

Participate in other agency meetings and planning efforts as directed including bi-monthly reporting to the Board of Directors

Approve expenditures in adoption services

The DoPS will assist in the management of Program Budget by evaluating accounts receivable, the escrow account, and program staff expense reimbursements along with participation in annual budget preparation as needed.

Facilitate clinical meetings and individual supervision no less than monthly, and any other meetings as needed.

Reviews procedures and program goals semi-annually with counselors and CEO to verify or recommend needed changes in program services

Accountable for the training, development, and the continuing education for program staff, including cross training from program to program

Develop and maintain relations with referral sources

Coordinate training and education groups for clients including setting dates and topics, materials budget, and promotional information, as well as securing speakers.

Promotion of Safety and Client Rights:

Immediately report to the CEO any circumstances of abuse /neglect or circumstances which otherwise appear to violate client rights

In coordination with the CEO, provide training and supervision to develop staff attitude and consciousness of clients’ physical, emotional, and psychological safety

Assure practices and procedures that safeguard the physical and psychological safety of clients

Develop an approach among staff to empower families and children to help them grow and change

Assure that the program services promote an awareness of and sensitivity to cultural backgrounds and needs of the clients served

Additional Job Duties:

Assist in board orientation, in-service activities, as needed or required

Participate in agency licensing and accreditation process

Advise the CEO regarding staff issues and client needs.

Through individual study and participation in professional conferences, DoPS will remain informed of current issues and developments in services to the developmentally disabled and the social service delivery system

Serve on the executive leadership team with the CEO

Other duties as assigned by the CEO.

QUALIFICATION REQUIREMENTS:

Knowledge and Experience: The qualified candidate will:

Hold a Master’s of Social Work degree or equivalent in a related field required, and an LCSW, LMSW, LPC or similar licensure. Must have at least five (5) years of experience in counseling, foster care, and/or adoption services as well as supervisory experience.

Key Skills: The ideal candidate for this position must:

Demonstrate competency in the delivery of adoption preparation and adoption services

Demonstrate an awareness of and sensitivity to the various cultural and socioeconomic characteristics of the clients and staff members

Have the ability to lead people and foster a collaborative environment to meet company goals

Abide by the Agency’s Mission Statement and Organizational Values in order to maintain the reputation of Miriam’s Promise.

Demonstrate strong verbal and written communication skills

Possess professional demeanor and skills in working with staff, clients, volunteers, and members of the community

Be knowledgeable about and committed to core values of the agency and the ability to demonstrate, communicate, and represent those to others

Be able to use computers efficiently (i.e., word processing [Microsoft Word, Excel], data storage/retrieval, client tracking systems, etc.)

Have knowledge of and abide by rules of confidentiality

Have a vehicle for business use and a valid TN driver’s license and current automobile insurance

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Physical Demands:  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands or finger, handle, or operate business equipment including computers and other electronic communication devices; reach with hands and arms; climb stairs; balance; stoop, kneel, talk and hear.  The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:  The duties of this job are performed in both an office environment and at times other external environments, thereby experiencing some minor to moderate level of noise due to office equipment, or normal outside environmental noise.