mis applications

8/14/2019 MIS Applications

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DHL Express (Philippines)DHL Express (Philippines)CorporationCorporation

Julius Anthony AustriaJulius Anthony Austria

MBAMBA



Game1: Are we in sync?Game1: Are we in sync?



Rise of the InternetRise of the Internet

Generate New Revenue SalesGenerate New Revenue SalesReduce Business CostsReduce Business CostsDevelop New Web-based productsDevelop New Web-based productsIncrease Customer Loyalty andIncrease Customer Loyalty andRetentionRetentionAttract New CustomersAttract New Customers

Develop New Markets and ChannelsDevelop New Markets and Channels



IntranetsIntranets

Improve internalImprove internalcommunicationscommunications

Facilitate sharing of valuableFacilitate sharing of valuablebusiness informationbusiness informationCritical business applications toCritical business applications tosupport operations andsupport operations anddecision-makingdecision-making



ExtranetsExtranets

Intranet-to-Intranet linkIntranet-to-Intranet linkIntranet of company to intranet of Intranet of company to intranet of its customers, suppliers, etc.its customers, suppliers, etc.

Provide access to companyProvide access to companydatabases to business partnersdatabases to business partnersand associatesand associates

Strengthen relationships withStrengthen relationships withsuppliers, customers, etc.suppliers, customers, etc.

Enable development of new Web-Enable development of new Web-based servicesbased services



TelecommunicationsTelecommunicationsNetworksNetworks

Wide Area Networks (WANs)Wide Area Networks (WANs)Local Area Networks (LANs)Local Area Networks (LANs)

Virtual Private Networks (VPNs)Virtual Private Networks (VPNs)Others:Others:

Client/Server NetworksClient/Server Networks

Network ComputingNetwork ComputingPeer-to-Peer NetworksPeer-to-Peer Networks



Wireless TechnologiesWireless Technologies(Network Alternatives)(Network Alternatives)

Terrestrial MicrowaveTerrestrial MicrowaveCommunications satellitesCommunications satellites

Cellular and PCS SystemsCellular and PCS SystemsWireless LANsWireless LANsBluetoothBluetooth

Wireless InternetWireless Internet



Voice-over-IP (VoIP)Voice-over-IP (VoIP)

SkypeSkype



Real World ApplicationReal World Application

DHL Express Phils.DHL Express Phils.

The leading Air Express service provider in Asia, Europe andThe leading Air Express service provider in Asia, Europe andthe Middle East, and the top two in the US.the Middle East, and the top two in the US.

Provides door to door delivery of documents and packagesProvides door to door delivery of documents and packagesworldwide with a strong presence in more than 220worldwide with a strong presence in more than 220countries and more than 120,000 destinationscountries and more than 120,000 destinations

It is part of the Deustche Post World Net which give it aIt is part of the Deustche Post World Net which give it astronger presence and network being the world’s leader instronger presence and network being the world’s leader inthe logistics group.the logistics group.

** Taken from DHL Sales Presenter 2008 file.** Taken from DHL Sales Presenter 2008 file.*** Following slide presentation is intended for classroom discussion ONLY! *** Following slide presentation is intended for classroom discussion ONLY!



The Challenge – overcomingThe Challenge – overcominggeographic barriers!geographic barriers!

Optimize the use of technology in order to improve internal efficiency &

on service delivery to customers from point of pick up to delivery toany destination in the world.

GlobalSuppliers

GlobalSuppliers

Shipper Shipper

ManufacturersManufacturers

Consignee Consignee

Distributors

Distributors

Third PartiesThird Parties



SolutionsSolutions

**DHL E-comm tools file

Connecting networks is just a click away



Internal Efficiency - SalesInternal Efficiency - Sales



Tracking Systems - SalesTracking Systems - Sales



Tracking Systems - OperationsTracking Systems - Operations



E-comm tools for CustomersE-comm tools for Customers

DHL EasyShipDHL ConnectDHL Web

ShippingDHL TrackingToolsDHL Import

Express On-lineDHL eMailShip

**DHL Ecomm Tools File



Pro-active NotificationsPro-active Notifications



Let’s click it!Let’s click it!Tracking for Customer Tracking for Customer

www.dhl.com.ph

http://www.dhl.com.ph/

http://www.dhl.com.ph/



Key BenefitsKey Benefits

s Efficient shipment preparation and on-line help

s Easy to install and use – no special training required

s Real time link to DHL – easy access to services, latest shipping andtracking information

s Easy reporting for shipment management

* Built-in rate calculator according to agreed account rates* Sends a courier pick-up request to DHL

* On-line data updates and helps Less administration

s More visibility of shipments in transit and over shipping history

s Improved customer satisfaction – efficient, on-time and on-budget service

Images from http://www.fotosearch.com

http://www.fotosearch.com/





...Indeed, the world is flat! ...Indeed, the world is flat!

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