mis - final note
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FTRANSCRIPT
Management Information System(Introduction)
Umesh Hodeghatta Rao
Management dimension of information systems
• Managers set organizational strategy for responding to business challenges
• Managers must act creatively:– Creation of new products and services– Occasionally re-creating the organization
Functional Business Processes
• Manufacturing and production– Assembling the product
• Sales and marketing– Identifying customers
• Finance and accounting– Creating financial statements
• Human resources– Hiring employees
Eneterprise Knwoledge
• Three major types of knowledge in enterprise1. Structured documents
• Reports, presentations• Formal rules
2. Semistructured documents• E-mails, videos
3. Unstructured knowledge
• 80% of an organization’s business content is semistructured or unstructured
Management Information Systems• Serve Management
• Reports on firm’s current performance, based on data from TPS
• Answers to routine questions• Operation efficiency
• Monthly Expenditures
• Marketing Strategy
• Sales Numbers
Management Information System
• Management Information Systems– Combines computer science, management
science, operations research and practical orientation with behavioral issues
• Four main actors– Suppliers of hardware and software– Employees– Environment (legal, social, cultural context)– Customers
The Growth of Interntional Information Systems
AN HP LAPTOP’S PATH TO MARKET
HP and other electronics companies assign distribution and production of their products to a number of different countries.
Source: MIS, Laudon and Laudon
How MIS Can Add Value to the Organization
• To enable Innovative growth and productivity throughout the organization
• Strategic• To gain and sustain competitive advantage over rivals
• Market Leader• Need to constantly innovate to stay ahead
Example 1Loan application processing comparison
Process start: customer takes the application Process end: customer notified of the decision
– Manual loan process – 25 to 40 days– Technology-Supported Process - 5 to 20 days– Fully automated process – 1 hour to 15 days
MIS Report– How many number of Applications processed in a
month/quarter/year– Identify peak times during the year when specific loans are
processed
Example 2Marketing Strategy For specific productStrategic Planning: Forming a vision of where the organization needs to head; crafting an organizational strategy defining the way in which a company plans to gain/sustain
MIS Report should help in identifying:- Niche- Low cost strategy- Better Service/Competitors- Target Market
Developing MIS
• MIS Systems should address a business need
Money, Time Resources
Developing MIS (Contd..)
• Understand – what is needed by the business– what the system does
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Businessneeds
Applicationfunctionality
Understand Business Needs• Determine key features needed by the business• Requirements Gathering
– Business Requirement– Customer requirement– Users/Employees Requirement
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MIS Analyst
Sample Questions• Who are the customers?• What are the business drivers (the business case)?• Who are the participants?• Can the system create competitive advantage?• What does the system do?• Are there risks with implementing the system?• What type(s) of information system is it?• What are the processes it performs?• What are the key evaluation measures for success?
Build Information System
• Identify key features needed• Verify Software/Hardware/IT
Systems/Application– Talk to software/hardware Vendors
• What it supports
– Talk to organizations which have bought, built, or subscribed to this or similar products
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Outsourcing• Outsourcing, the process of hiring another organization to perform a
service, can provide advantages like the ones shown in this figure. • India is the most popular foreign outsourcer because of its large, well-
educated, English-speaking population who earn 20 to 30 percent less in labor costs than their U.S. counterparts.
Source: MIS, Laudon and Laudon, Pearson
International outsourcing is well-suited to 24/7 operations like customer support.
Some say outsourcing is a threat to U.S. technology leadership.
More Examples
• Financial Planning/Report– Monthly Performance– Quarterly Reports– Payroll
• Health Care Management Reports• Nursing Data• Doctor’s Schedule• Ambulance Availability/Management
More Examples…
• IT in Agriculture– Pre-cultivation– Post-cultivation
• IT in Education• IT in Health Care
– CRS (Catholic Relief Services)
Topics Covered• MIS and Types – MIS, DSS, ESS, etc.• How Business Use Information Systems• Information Systems, Organization and Strategy
– CRM – Customer Relation Management– TPS – Transaction Processing System– KMS – Knowledge Management System– Intranet, Extranet, Internet
• IT Infrastructure– Hardware and Software, Servers, Databases, Mobile Technology
• Telecommunications, Internet and WIreless– LAN, WAN, Internet, ISPs, Wireless, DNS, TCP/IP, etc.
• Hands-On Labs – MS Excel• Case studies• Class presenations
Final Exam
• IT Infrastructure– Hardware and Software, Servers, Databases, Mobile Technology
• Telecommunications, Internet and WIreless– LAN, WAN, Internet, ISPs, Wireless, DNS, TCP/IP, etc.
• How Business Use Information Systems• Information Systems, Organization and Strategy
End Of Session