mis in service sector by shoaib khan

Application of MIS in Service

Guided by: Dr. shriprakash soniPresent by: shoeb khan

(M3146114)

SHOEB KHAN,MIT-CMSR PUNE

Introduction Providing the most satisfying service to the

customers MIS found for manufacturing sectors does

not match with service sector (Hotels,Hospital,Airlines,Insurance,Banking,Finance)

Managers put lot of efforts in a service industry to create a distinctive service to remain competitive


MIS for Hotel• People prefer hotels when they are out of their homes, might

be on vacations, spending their leisure time, or on some official duties.

• Hotel is a place where people would like to have a distinctive service. Due to lot of competitions in the hotel service, the concept has changed from convenience of stay to comfort and enjoyment.

• Today, hotels are not only meant for a individual stay but now it’s a place for business meetings, interviews, conferences, live concerts. Every time the hotel needs to undergo change according to the needs of the customers.


Cont…

• Main function of hotel industry is to provide a room to stay with basic amenities and facilities so that customer has a comfortable stay. Managers put all efforts to keep hotel occupancy high all the times.

• Responsibilities of MIS plays important role of providing information to the best possible way, so that customers expectations are fulfilled.


Initiation for serviceCustomer queries(telephone, web, e-mail)

Capture requirement

process & confirm available

record

Create room application

record

Process room reservation

Reserve room by date in schedule

Intimate confirmation to customer


Transition to service

Customer arrives at hotel reception

Enter reservation

confirmation details

Process and confirm

availability record

Process reservation

record of stay

Validate customer

record

record

Fill form

Start recover process

Not OK

OK


Pre-service

Customer gives passport, a letter, visiting card

Process documentEnter

customer data and

room

Customer database

Room database


Service

Service requests: lunch, dinner, room service

Process feedback record

Aggregation of service

transaction data

Process bills and summary

Process payment

Enter service record

Customer database

Knowledge database

Accounts database

Server


Post-Service

Customer gives feedback

Knowledge database

Process feedback

record

Process a letter of thanks

Close the service and customer

record

Enter feedback

form


Responsibilities of HIS

• Keep track of the customer profile• Monitoring occupancy level• Project future needs• Monitor the level of expectations• Monitor the communication needs• Customer database


Types of HIS

• Scheduled Reports• Demand Reports• Exception Reports


Benefits of HIS

• Higher Degree of Accuracy• Reduce Time for Documentation and

Reporting• Service Expansion and Enhancement• Labor Efficiency• Data and Information Integrity


Thank u


mis in service sector by shoaib khan

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