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MANAGEMENT INFORMATION,
INFORMATION MANAGEMENT
AND A
PERFORMANCE MANAGEMENT STRATEGY
YSDF
THURSDAY 12, NOVEMBER, 2009
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
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AIMS, OBJECTIVES AND PURPOSES
INPUTS
OUTPUTS
QUANTITY
CLIENTS
PROCESSES
OUTCOMES
QUALITY
USERSCUSTOMERS
STAFF
PARTNERS
PERSONAL IMPACT
GROW
VOLUNTEERS
COLLABORATORS
COMMUNITY IMPACT
MAINTAIN
SUPPORTERS
STAKEHOLDERS
POLITICAL IMPACT
WITHER
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
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EVALUATION MEASURES
PERFORMANCE INDICATORS
FABRIC
• Relevant• Avoids Perverse Incentives• Attributable• Well-defined• Timely• Reliable• Comparable• Verifiable
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
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ROLES AND RESPONSIBILITIES
ADMIN
OPERATIONAL
OPERATIONAL MANAGEMENT
TACTICAL MANAGEMENT
STRATEGIC MANAGEMENT
DATA SECURITY -
FREQUENCY
INTERPRETING
BENEFITS Vs BURDENS
INFORMATION SHARING
TIMELINESS
CLEANSING
DPA -
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
Establishing the Database(s)
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ESTABLISHING THE DATABASE(S)
INTERNAL
CONTINUOUS
QUANTITATIVE
ELECTRONIC
EXTERNAL
PERIODIC
QUALITATIVE
MANUAL
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
Establishing the Database(s)
Collecting the Data
Internal/External
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COLLECTING THE DATA
CASE MANAGEMENT
WHOLE PICTURE
PERSONAL DATA
DATA CONTROL
ACTIVITY MANAGEMENT
JIGSAW
IMPERSONAL DATA
PROTOCOLS
LINKAGE TO BUSINESS PROCESS AND WORKFLOW
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
Establishing the Database(s)
Collecting the Data
Internal/External
Analysing the Data and Reporting
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ANALYSING THE DATA AND REPORTING
OBJECTIVE
FROM ABOVE
STAND ALONE
REPORTING STYLES
SUBJECTIVE
FROM BELOW
COMPARATIVE
Quantity Quality
Input Effort How much service did we deliver?
How well did we deliver it?
Output Effect How much change/ effect did we
produce?
What quality of change/effect did
we produce?
REPORTING AUDIENCES
360O
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
Establishing the Database(s)
Collecting the Data
Internal/External
Analysing the Data and Reporting
Second Order Evaluation
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SECOND ORDER EVALUATION
WHAT DOES THE DATA SAY
PERFORMANCE INDICATORS
PERFORMANCE REVIEWS
ALTERNATIVE EVALUATION PERSPECTIVES
“THEMATIC” SECOND ORDER EVALUATIONS
ENGAGEMENT IN EVALUATION
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THE PERFORMANCE MANAGEMENT CYCLE
Aims, Objectives and Purposes of the Organisation
Measures to Evaluate Aims, Objectives and
Purposes
Roles and Responsibilities for Collecting, Recording,
Validating, Reporting on Data
Establishing the Database(s)
Collecting the Data
Internal/External
Analysing the Data and Reporting
Second Order Evaluation
Feedback and reflection
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FEEDBACK AND REFLECTION
FEEDBACK TO WHOM?
TIME FOR CONSIDERATION
LINKAGES WITH PLANS
•Business Plans•Strategic Plans•Team Plans•Partners’ Plans
IMPACT OPPORTUNITIES
•Aims, Objectives, Purposes of the Organisation
•Commissioning Strategies•Funding Rounds