D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

Throughout 2010, Tokheim’s operating market remained difficult, but in different ways. China has invested heavily, CIS

has started to invest again; Europe remained stable but the Africanbusiness decreased.

During this period nevertheless Tokheim has been able to consolidate its position:

• Dispenser business has performed well thanks to China and CIS generally offsetting the weakness in Africa; the win of 100 % of the Shell dispenser business in Europe is also a real success which will contribute positively over the next several years.

• Systems deliveries have progressed in all countries and this growth should continue.

• Maintenance suffered with the loss of the Esso contract in Germany and Austria and Carrefour in France under price pressure. Construction business has recovered slightly in France but has weakened in Italy and Poland.

• We have acquired a majority stake in ACIS Czech and Slovakia and invested in Fairbanks UK.

Overall, our revenue for the first six months (May to October 2010) has increased by 9% thanks tothe acquisitions, compared to the same period last year.

We expect a slow end to the crisis with a slight improvement in 2011. We will continue to focusand expand our efforts on the following strategic directions:

• Develop and motivate People with a common culture of Excellence.

• Satisfy our customers through quality, innovation, security and the respect of the environment.

• Accelerate Growth by launching new products and services and with new acquisitions.

• Become more global, whilst remaining “local” and close to our Customers.

I would like particularly to thank our employees for their continued commitment; ourconsistent determination together with the flexibility and quality of our teams will remain now and in the future our key assets.I wish you and your family a happy, healthy and prosperous New Year.

Patrick BerthonPresident and CEO

Tokheim Group S.A.S.

Latest News

• Tokheim Acquires ACIS companies in Czech Republic and Slovakia October 2010

• Tokheim News - Automechanika issue September 2010

For more information, click 'Latest News'on www.tokheim.com www.tokheim.com

CUSTOMER NEWSLETTER

WINTER-SPRING 2011

In this issue :Page 1• Message from the PresidentPage 2• Total Project "Network 2010"Tokheim selected as a partner

Page 3• Service Stations losing out on millions of litres of fuel in cold weather

Page 4• Tokheim is successfully certified to the new, highest level of security

Page 5• Focus on our Sales and Service Divisionin Senegal

Page 6• Tokheim is back in TurkeyAsis appointed as new distributor

Page 7• Focus on our Distributor Samnan in Saudi Arabia• Dates for your diaryPage 8• Philippe Coquerel: a Gifted Professional has passed away

Message from the President

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

In 2008, Total launched a tender for the project "Network 2010". The aim of the project was to ensure that the compliance of their servicestation network was inline with current regulations by the end of December 2010. The compliance focused on regulations related to theprotection of the environment (“Classified facilities for the protection ofthe environment”). More than 600 service stations have been involvedin this large project.

Total took the opportunity to broaden the scope of the project and also included the optimisation of their forecourts and the renewal of

their equipment.

Tokheim France’s Services, Construction, Works and Environment Department (DTCE: Département Travaux Construction Environnement) was successfully selected to complete 50% of this project.

Tokheim DTCE and its team of experienced engineers is now one of the largest, specialist global contractors thatcarries out on-site surveys, implementation plans, costing, management and execution of all works.

Tokheim DTCE offers turnkey solutions for the construction of service stations. It is made up of a team of 30 experts in the specialised field of construction works for service stations. The organisation includes a dedicateddesign group, a supply management team and an environmental quality section - HQE “Haute Qualité Environne-mentale”. The department works closely with the seven national “Works and Installation” offices throughout Francefor the implementation of these projects. These offices – comprising of over 80 experts in piping, installation engi-neering and electrical technicians – make it one of France’s largest and most experienced service station solution providers.

Tokheim DTCE – Completed projects facts & figures:• 200 Esso Express stations• 13 Carrefour highway stations (Carautoroute)• “Brioche dorée” project (Food and Drink operator integrated

in highway service stations)• Highway service stations (Agip Gradignan…)

Total Project "Network 2010"Tokheim selected as a partner

2

Total Massy Montsouris: a service station built by Tokheim DTCE

Avis station in Lyon Saint-Exupéry Airport, built by Tokheim DTCE

Carautoroute Mas d'Agenais highway station (A62), built by Tokheim DTCE

3

Here comes the science…The temperature co-efficient of fuel is 0.1% per 1°Cof temperature change. This means that every timethe temperature of the fuel increases/decreases by1°C it expands/contracts by 0.1%.

The mean temperature in the UK was a staggering8°C in 2010.The average annual soil temperaturein Ireland is 10.7°C.

Legislation allows you to dispense fuel at 15°C.

So, a service station in the UK would have saved a0.7% in 2010. On average in Ireland stations wouldhave save 0.43% annually in fuel volume over thelast ten years.

A small service station selling 2.5 million litres offuel per year would save 15,000 litres of fuel in theUK and 10,500 litres in Ireland.

At £1.25 a litre a service station in the UK couldpotentially save £19,250 per annum.At €1.35 a litre a service station would savemore than €14,000 per annum in Ireland.

David MacHale, Group Marketing Communications Manager, said, “This winter and the previous one have been bitterly cold and the average soil temperatureover the course of a year is dropping more and more. STA has been installed successfully in Europe for more than three years and it is now available in theUK and Ireland. In fact, the Petrol Retailers Association have been pushing for the use of this technology for more than a year now in the UK. The idea is justthe acknowledgment of some straightforward science and it is relatively simple. The Tokheim solution is cost-effective and we hope it may help retailers inwhat is a really challenging business environment today.”

The Tokheim STA solution is available today in all new dispensers or it can be retrofitted to dispensers that were manufactured after 1999.

The last two winters have seen the UK and Ireland experience some of the coldest weather conditions in decades - December 2010 was one of the coldest onrecord according to the Met Office and Met Eireann. Last year was the coldest in Britain since 1986. New statistics show that the mean temperature in theUK in 2010 was 7.96C, the twelfth coldest on record. Tokheim has now launched a new solution in the UK and Irish markets, Standard Temperature Accounting(STA), to ensure forecourts do not continue to lose out when they dispense fuel. As a general rule, the colder the ground temperature the more fuel a servicestation is losing with each sale. This is because fuel contracts in colder temperatures and it expands in warmer temperatures. In an area like the UK andIreland, with a relatively cold average temperature, STA is a product that provides a clear and transparent return on investment. STA is a fully W&M (weightsand measures) approved component that ensures fuel is dispensed at the same volume regardless of the temperature.

Service Stations losing out on millions of litres of fuel in cold weatherTokheim launch ‘STA’ to help ensure retailers do not suffer at the pump from colder temperatures

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

4

Tokheim, one of the world’s largest suppliers of fuel retailing solutions, is pleased to announce that the leading securitystandards council, PCI, has certified the Crypto VGA to its new, highest level. Tokheim’s innovative outdoor paymentsolution, the Crypto VGA, is now PCI PTS POI v3.0 compliant. The latest development ensures that Tokheim’s CryptoVGA terminals and their related software are approved until 2020. The new PCI certification strengthens existing requirements to increase security. It covers attended and unattended POS PIN Entry Devices alongside Encrypting PIN Padrequirements (EPP).

Kurt Dillen, Tokheim General Manager Systems & Electronics Business Unit, says, “Tokheim has continuously delivered arange of outdoor payment products that reduce our customers’ Total Cost of Ownership. We are strongly committed to futureproofing our systems and this is clearly demonstrated through our security compliance until 2020. The technology platformswe have chosen and the wide range of applications available through Crypto VGA ensures that the product is not only seen asrevolutionary today, but that over the next decade it will continue to be at the forefront of fuel retailing innovation.”

Dillen sees security as one of the strategic drivers of software and hardware development. He says, “Compliance is an ongoingprocess that we see as an integral part of the design process – it is not a one-time event. Tokheim Crypto VGA has previouslybeen certified to PCI 1.3, PCI+, PCI 2.00, PCI UPT and now, the new PCI POI V3 approval provides peace of mind for our customers as our payment terminals provide security around sensitive payment card information for today and tomorrow.”

As data compromise becomes ever more sophisticated, it becomes ever more difficult for an individual merchant to stayahead of the threats. According to PCI, compromised data negatively affects consumers, merchants, and financial institutions.Just one incident can severely damage reputations and the ability to conduct business effectively, far into the future. Accountdata breaches can also lead to a catastrophic loss of sales and relationships, alongside the possibility of litigation, finesand insurance claims.

Frans Heesters, Product Marketing Manager for Tokheim Electronics who has been responsible for the product and software developments feels that the latest approval is an acknowledgement of Tokheim’s experience and expertisein the fuel-retailing marketplace. He says, “The Crypto VGA is synonymous with innovation in terms of its designand user interface. We’ve worked hard as a group to provide a system that not only looks good, but that passesthe most stringent security tests in the market. We have a dedicated development team that share a passion fordeveloping truly reliable and quality systems for our customers – we see this as a key part of our core competence.”

Today, Tokheim’s Outdoor Payment Solution, the Crypto VGA supports 27 languages worldwide. It iswidely regarded as one of the most secure payment solutions with more than 70 bank and EMV certifications across the globe. The Crypto VGA is packed with additional functions and features suchas integrated phone top-ups, car wash, E-vouchers, E-tickets, service cards, HSSE intervention

software and brand promotion applications.

Tokheim is successfully certified to thenew, highest level of security

Tokheim announces certification of its outdoor paymentsolution, the Crypto VGA, to the new highest level of

PCI (Payment Card Industry) certification

Tokheim Crypto VGA

5

Focus on our Sales and Service DivisionSenegal

The first step in the integration process of Kimoce in Senegal has been to familiarise the team with the tool, and then improve the response times and closing ofintervention reports. During this step, we have identified and entered all data related to customers and equipment under maintenance contract in order to optimise themanagement of maintenance activities under warranty. In the second step, we automated the management of the central stock of spare parts and the invoicing of closedinterventions. In the third step, we aim to equip all our technicians with PDAs.

This powerful tool allows Cosetam to optimise the management of spare parts and get accurate and real-time reports of maintenance interventions in order to improvecustomer satisfaction.

Tokheim has thirty sales and service divisions around the globe. These direct operations have a dedicatedteam of more than 6,000 professionals. One of Tokheim’s fastest growing regions is in Africa where thequality of our dispensers, systems and services are highly regarded. One of the countries where Tokheim’ssuccess is evident is in Senegal. As in all Tokheim operations, a set of standard innovative tools and processes have been integrated within the organisation to ensure our customers receive the high levels of

service associated with Tokheim wherever they operate in the world. Cosetam, our Sales and Service Divisionin Senegal, has been going through this process of modernisation since 2009. This has led to the

implementation of more efficient tools and systems to help improve our services to customers in the area.

Kimoce, the After-Sales management software selected by Tokheim, now implemented in SenegalCosetam has been selected as the first country in Africa to implement and test this tool, before the rollout of Kimoce in all our other Sales and Service Divisions throughoutAfrica. Thierry Paluch, Director of Cosetam, and his technical team have worked closely with Eric Bonnevay, IT Director Tokheim Group, and Hervé Vogel from Kimoce tosuccessfully implement this tool.

Kimoce’s mobility solutions provide enhanced customer service and increased productivity for Tokheim’s team of technicians all over the world. It allows Tokheim tomanage information flows, perfect information within the organisation, and improve performance and responsiveness while gaining a greater understanding of ourcustomers’ needs and expectations.

Cosetam connected to the global Finance Back-OfficeCosetam is the first African Sales and Service Subsidiary to be directly connected to Finance BO. The other divisions (Cottam Tunisia, Socatam Cameroon and MatamMorocco) will follow later this year.

Ndeye Fatou Faye Salla, Chief Financial Officer of Cosetam, worked closely with Didier Sagot, Controller IAME, to complete this project.

This new approach allows the division to completely control the whole of the reporting process and thus to save time through improved processing of financial data andless errors. It also ensures that the high standards at which Tokheim operates at are replicated across the globe.

Cosetam, 3,8M€ revenue, 45 employees

• Reactivity- Real time data & advanced reporting - Call Status , SLA tracking

• Improve First-Time-Fix & SLA - Spares Availability , FT Skills

• Standardisation : Consistency- HSSE, professionalism, Corporate Image

• Partner Approach - Eliminate non Value Added costs - Better integration with Customer organisation - Common action Plan / Recurring problems (Black Points...)

The Benefits from Kimoce for customers in Senegal:

Thierry Paluch, Director of Cosetam

Ndeye Fatou Faye Salla, Chief Financial Officer of Cosetam

D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

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The Tokheim brand is well established in Turkey and we are a well-respected brand in thecountry. A shift away from the marketing of forecourt equipment by a previous distributor meant

that Tokheim’s products were no longer being sold in the country. However, Tokheim is now de-lighted with the establishment of a new partnership with Asis in Turkey. Asis is a specialist in retail

petroleum systems and we are pleased to announce that we have signed a distributorship agreementwith them.

Founded in 2000 by a team of retail petroleum experts with more than 20 years experience in the sector, Asis is now a leading company that provides state-of-the-art retail solutions. Asis is one of the unique companies in its region that manufactures all of the softwareand hardware components of their solutions and services.

Their expertise covers:• Retail Solutions (including forecourt automation systems, POS/BOS C-store management

systems, Customer and Vehicle identification systems, Tank gauges, and LPG management systems with Wireless and Wired options)

• Industrial Solutions (Tanker truck automation, sea vehicle automation, mobile container systems)

• Payment Solutions (Validators, Virtual card applications, Prepay/PostPay Payment Modules)

• Internal (indoor) applications, such as Call Centre Management software, automated remote update modules

• Central Management systems, covering On-Line station management systems, Automatic Failure and performance tracking systems and sales and forecasting analyses.

We believe that both Tokheim and Asis will benefit from each other’s experience and expertise to providethe best possible solutions to customers in Turkey and other countries.

Tokheim is back in Turkey Asis appointed as new distributor

Turkey – Key figures:783,562 km2

77,804,122 inhabitants (July 2010 est.)

GDP per capita: 13.952 USD

Number of vehicles: 14.005.472 (May 2010)

Number of service stations: 12.750 (July 2010)

Asis – Facts & figures:- 10 Asis owned offices throughout Turkey- 25 Distributors (All pump service companies)- More than 40 services cars and around 100 personnel

- Installed base:• 4.000 Pump Automation Systems • 28.000 Vehicle Identification Systems• 4.250 Tank Gauging Systems • 1.800 POS/BOS C-Store Management

For more information: www.asis.com.tr

Visit the Asis stand at Petroleum Istanbul (7-10 April 2011) to discover Tokheim and Asis latest solutions.

7

Leveraging on the Tokheim Group development & experience, and to position itself as a technologyleader in the region, Tokeim India, a 100% subsidiary of Tokheim SAS, has taken the initiative toorganise a Seminar on 19th January 2011 at Mumbai “A Discussion – on Technical Solutions toFuel Retailing Challenges” during which we had a discussion around the latest global trends onpayment norms, innovative solutions on Low Cost Automation DAWN, Real time Statistical InventoryReconciliation, Good meter, Regulations like ATEX & OIML.All the key Oil companies of Indian Subcontinent including Sri Lanka IOCL, HPCL, BPCL, RIL, Essar,CPC, LIOCL, Total, Shell and MRPL etc. were invited.

Our Sales and Service Division in Morroco is organising a 2-day seminar in Marrakech on 31st January and 1st February 2011. The first day will be dedicated to Libya Oil guests to celebrate the collaboration between the two companies. The second day will be open to all local custo-mers.

Customer Seminar, Marrakech, Morocco31st January – 1st February 2011

Customer Seminar, Mumbai, India – 19th January 2011

A distributor of Tokheim since 1980s, Samnan, a leading company in Saudi Arabia, today provides a variety of systemsincluding innovative service station equipment. With 37 offices throughout the country, Samnan has a geographical coverageof all regions and cities. A concerted communications campaign to help improve product and brand awareness in Saudi Arabiahas led to Tokheim and Samnan being some of the best known brands of fuel dispensers in the country. Long-term relationshipsand support for more than 100 distributors worldwide has lead to the increase in demand for our quality products worldwide.

Samnan has received the Tokheim Sales Award for outstanding performance in Saudi Arabia - sales of Tokheim dispensers inthe region have more than doubled in the last year.

Focus on our Distributor Samnan in Saudi Arabia

Younes Bentoumi,Middle-East Sales Manager of Tokheim, handing overthe Tokheim Sales Award to Abdul Azziz Al-Abdul Ka-

reem, General Manager of Samnan

A service station equipped with Tokheim Quantium 330 dispensers in Saudi Arabia

Saudi Arabia – Key figures:

2.649.190 km2

25.731.776 inhabitants (2010 est.)

GDP per capita: 16.778 USD

Number of vehicles: 35.000.000 (Est.)

Number of service stations: 12.000 (Est.)

Birmingham, IFFE

UK27 February-1 M

arch 2011

Dates for your diary

We will be delighted to welcom

e you, our customers,

on our stand at the following

industry events:

Johannesburg, PetroForum Africa

South Africa1-3 March 2011

Amsterdam, AutovakRai

The Netherlands 28-31 March 2011

Paris, SITL

France29-31 March 2011

Istanbul, Petroleum Istanbul

Turkey7-10 April 2011

(International Forecourt

& Fuel Equipment Show)

(Semaine Internationale du

Transport et de la Logistique)

Philippe Coquerel, President of Tokheim France passed away Friday 21st of January after a yearlong battle against cancer.

With his passing, we lose a great professional but also a great and noble hearted man.

Professionally, Philippe learned the business, both production and customer service, through his fatherand uncle in EIN, the company created by his father. He then took over the business and managed theFrench activities of Tokheim, always guided by his will to provide the best possible quality to satisfy hiscustomers. His great experience and his goal to always do better has helped enormously with progressof the Tokheim Group - for this we are forever indebted.

Behind Philippe’s reserved exterior hid a huge heart. It was difficult to gain his trust but if you did, hisgenerosity had no limit. Philippe was a man of his word, his moral values, his honesty, his sense of dutyand his dedication to his family, were an example to us all. May we all endeavour to continue his projectsand respect his values in the future.

We have lost a friend, a boss, a dearly loved colleague and a great man, loved and respected by the profession and who left no one indifferent.

We express our deepest sorrow with his family for this great loss.

Patrick BerthonPresident and CEO

Tokheim Group S.A.S.

Janu

ary 201

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Grou

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• Design

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D e l i v e r i n g I n n o v a t i v e F l e x i b l e S o l u t i o n s

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Philippe Coquerel: a Gifted Professional

has passed away

For any further information and detailed contacts for eachcountry, please visit our website at

www.tokheim.comor e-mail us at

info@tokheim-international.com

Tokheim News is published by TokheimMarketing Department

Editors : Iffet Yazici, David MacHaleArticles : Patrick Berthon, Marc Guéant, Kurt Dillen, Frans Heesters, Thierry Paluch, Younes Bentoumi

Contact details• Corporate Headquarters EuropeTokheim Group SASParis Nord 2 B.P. 670405, rue des Chardonnerets95912 Roissy C.D.G. Cedex - FrancePhone: +33 (0)1 49 90 77 00 Fax: +33 (0)1 49 90 77 77

Philippe Coquerel (1953-2011)