mision provide financial services to low–income socioeconomic groups, satisfying our customers...
TRANSCRIPT
MisionProvide financial services to
low–income socioeconomic groups, satisfying
our customers needs efficiently and profitably.
As well as complying with our stockholders and
workers’ expectations.
VisionTo become the leader of financial services
that satisfies our customers by rendering
high quality, creative, innovative services
and products thus achieving the best
efficiency and profitability.
Principles• Customer service importance
• Team- work
• Foster creativity
• Search for efficiency
• Commitment with the company
Customers Information
Number of Costumers per Segment
Number of Costumers per Segment
Consumpt ion Micro-enterprise
90,000
80,000
70,000
60,000
50,000
40,000
30,000
20,000
10,000
0
1999 2000 2001 2002
69,000 54,000 47,000 40,700
41,00036,50026,00019,000
Customers Percentage per Segment
Customers Information
Customers Percentage per Segment
M icro-enterprises50 %
Consumption50%
Allocations Percentage per Product
Customers Information
Allocations Percentage per Product
C.L. ent15.5%
Depend
C.L. I ndependent77.3%
Credit Card5.9%
O ther1.3%
Customers Percentage per Product
Customers Information
Customers Percentage per Product
C.L. Dependent36.4%
C.L. I ndependent46.7%
O ther2.2%
Credit Card14.8%
Age Range Customers Allocations
Customers Information
Age Range Customers Allocations
0
15%
30%
Under 18
5%
10%
20%
18-25 26-35 36-45 46-55 56-70 71 and more
25%
35%
1.1
%
0.2
%
20
.5%
25
.3%
19
.7%
2.3
%
30
.9%
Customers Information
Micro Business - People Allocations per Sex
Micro Business - People Allocations per Sex
Female51.6%
M ale48.4%
Customers Information
Consumption Costumers Allocations per Sex
Consumption Costumers Allocations per Sex
Female38.4%
M ale61.6%
Customers and Debt Allocations Lima-Provinces
Customers Information
Customers and Debt Allocations Lima - Provinces
Lima
0
50%
70%
80%
100%
40%
60%
90%
30%
20%
10%
39.3%
60.7%
49.5%
50.5%
Balance of Debt Number ofCustomers
Customers Information
Customers Allocations per Instruction Level
Customers Allocations per Instruction Level
H I GH SCH O O L
ELEM ENTARY SCHO O L
UN I VERSI TY DEGREE
T ECH NI CAL T RAI N I NG
I LI T I RAT E
PO ST GRADUAT E
0% 20% 40% 60% 80% 100% 120%
96.6%
32.2%
1.7%
14.1%
1.1%35.8%
0.3%
16.4%
1.0%
0.2%
0.0%
0.5%
Consumption
M icro-enterprise