mission bay contact information, maps and more

UCSF MEDICAL CENTER AT MISSION BAY

A Guide for Employees

WINTER/SPRING 2015

Table of Contents

WELCOME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

PHONE DIRECTORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Main Hospital Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Department Listings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

Perioperative Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Inpatient Units - Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Inpatient Units - Children’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Medical Building (Outpatient Clinics) . . . . . . . . . . . . . . . . . 7

Support Services Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

MAPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-30

EMERGENCY, SAFETY AND SECURITY AT MISSION BAY . . . . 31-35

GENERAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36-43

Building Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Cafés . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Children’s Emergency Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Health Information Services - Medical Records . . . . . . . . . . . . . . . . . . 37

Language Access at Mission Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Resources for Patients and Families . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Spiritual Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38-39

Support Services Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Terraces and Gardens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Retail Services on UCSF Mission Bay Campus . . . . . . . . . . . . . . . 40-41

Oneview Tip Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42-43

Welcome to UCSF MedicalCenter at Mission Bay

This reference guide is intended to provide necessary information for employees at a glance . It includes a phone directory, maps by building and fl oor, as wellas safety, security and helpful campus information .

Download the latest PDF version of this guide at http://teamcentral/sites/medctr/mbtp/mbto/ default.aspx .

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Features at a Glance

20 operating suites

19 Children’s Emergency Department beds

Only hospital in San Francisco with a helipad

Oneview interactive patient care platform for entertainment, education, communication and information

Plentiful outdoor spaces and lounges for patients, families and employees

Private, spacious rooms with bay or city views

Largest fl eet of robotic TUGs in the world for delivery of supplies, meals and medications

Specially designed GE Adventure Series radiology suites

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MAIN PHONE NUMBERS

UCSF Medical Center at Mission Bay . . . . . . . . . . . . . . (415) 353-3000UCSF Medical Center at Mount Zion . . . . . . . . . . . . . . . (415) 567-6600UCSF Medical Center at Parnassus . . . . . . . . . . . . . . . (415) 476-1000

LOCATION KEYGMB Gateway Medical BuildingWCH UCSF Betty Irene Moore Women’s Hospital and UCSF Bakar Cancer HospitalBCH UCSF Benioff Children’s Hospital

DEPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . LOCATION . . . . PHONE*

Admitting - Adult . . . . . . . . . . . . . . . . . . . . . . . WCH 1 . . . . . . 476-1099Blood Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 2 . . . . . . 476-1404 Case Management - Adult (Main offi ce) . . . . . . . . . . . . . . . . 514-3742Case Management - Children’s (Main offi ce) . . . . . . . . . . . . 353-2278Central Patient Placement - Adult . . . . . . . . . . . . . . . . . . . . . 353-1937 Child Life Services (Main offi ce) . . . . . . . . . . BCH 5 & 6 . . . 353-1203Child Life Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-8500Marie Wattis School Program . . . . . . . . . . . . BCH 6 . . . . . . 353-1310Child Life Playground . . . . . . . . . . . . . . . . . . BCH 5 . . . . . . 353-1221Center for Families . . . . . . . . . . . . . . . . . . . . BCH 6 . . . . . . 353-1410

Clinical Lab . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 2 . . . . . . 353-1667 Blood Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514-2146

Gift Shop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 476-1150Infection Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-4343Interpreting Services . . . . . . . . . . . . . . . . . . . . GMB 1 . . . . . . 353-2690IP3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WCH 4 . . . . . . 353-1328Information Desk - Adult . . . . . . . . . . . . . . . . WCH 1 . . . . . . 476-1540Neurodiagnostics . . . . . . . . . . . . . . . . . . . . . . BCH 5 . . . . . . 514-4177 Nursing Administration . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 476-1592Nutrition and Food Services . . . . . . . . . . . . . WCH 1 . . . . . . 476-1085Room Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-1111

Phone Directory

*All phone numbers are in area code 415

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Occupational Health & Safety . . . . . . . . . . . . BCH 1 . . . . . . 885-7580 Needlestick Exposure 24 Hour Number . . . . . . . . . . 353-STIC (7842)

Parking and Transportation . . . . . . . . . . . . . . . . . . . . . . . . . . 476-1511 Pathology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 2 . . . . . . 353-1613 Patient Relations . . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 353-1936 Patient Access - Children’s . . . . . . . . . . . . . . BCH 1 . . . . . . 353-1611 Pediatric Echocardiography . . . . . . . . . . . . . . GMB 6 . . . . . . 476-3774 Pediatric Pulmonary Function Lab . . . . . . . . GMB 6 . . . . . . 476-3774 Pediatric Stress Lab/EKG . . . . . . . . . . . . . . . . GMB 6 . . . . . . 476-3774 Pharmacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WCH 4 . . . . . 514-2100 OR Satellite Pharmacy . . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-0288 Investigational Drug Pharmacy . . . . . . . . . . . BCH 6 . . . . . . 514-3875 Adult Infusion Center Pharmacy . . . . . . . . . . GMB 3 . . . . . . 514-2925 Pediatric Infusion Center/Chemo Pharmacy GMB 3 . . . . . . 514-2991

Radiology - Adult . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 476-1560 Radiology - Children’s . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 476-1568 Radiology - Central Scheduling . . . . . . . . . . . . . . . . . . . . . . . 353-2573 Rehabilitation Services . . . . . . . . . . . . . . . . . . BCH 5 . . . . . . 514-4028 Physical Therapy Occupational Therapy Speech Therapy

Respiratory Therapy . . . . . . . . . . . . . . . . . . . . WCH 4 . . . . . . 514-1989 Risk Management . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 353-4351 Ronald McDonald House . . . . . . . . . . . . . . . . BCH 1 . . . . . . 502-9868 Security Services . . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 885-7890 Social Work - Adult (Main office) . . . . . . . . . . . . . . . . . . . . . . 514-3748 Social Work - Children’s (Main office) . . . . . . . . . . . . . . . . . . 353-2655 Spiritual Care . . . . . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 514-4200 Surgical Waiting Area - Adult . . . . . . . . . . . . WCH 1 . . . . . . 476-0987 Surgical Waiting Area - Children’s . . . . . . . . . BCH 1 . . . . . . 476-0343TTY Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 1 . . . . . . 865-0122 Volunteer Services . . . . . . . . . . . . . . . . . . . . . BCH 1 . . . . . . 476-1415

*All phone numbers are in area code 415

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Perioperative Services Endoscopy - Adult . . . . . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-0244 Endoscopy - Children’s . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-0279 Cardiac Electrophysiology Laboratories . . . . BCH 2 . . . . . . 353-1100 Cardiac Interventional Laboratories . . . . . . . BCH 2 . . . . . . 353-1600 OR - Adult . . . . . . . . . . . . . . . . . . . . . . . . . . . WCH 2 . . . . . . 476-1014 OR - Children’s . . . . . . . . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-0460 PACU - Adult . . . . . . . . . . . . . . . . . . . . . . . . . WCH 2 . . . . . . 476-0994 PACU - Children’s . . . . . . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-1035 Pre-Op - Adult . . . . . . . . . . . . . . . . . . . . . . . . WCH 2 . . . . . . 476-0989 Pre-Op - Children’s . . . . . . . . . . . . . . . . . . . . BCH 2 . . . . . . 476-1020 SPD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WCH 2 . . . . . . 476-7921

Inpatient Units - Adult Birth Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Antepartum . . . . . . . . . . . . . . . . . . . . . . . . BCH 3 . . . . . . 476-7644 • Labor and Delivery . . . . . . . . . . . . . . . . . . WCH 3 . . . . . . 476-7670 • Postpartum . . . . . . . . . . . . . . . . . . . . . . . . WCH 3 . . . . . . 476-7699 • Triage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . WCH 3 . . . . . . 476-7788Adult Intensive Care Unit . . . . . . . . . . . . . . . WCH 4 . . . . . . 885-7447 Adult Acute Care Surgical Unit, Fifth floor . . WCH 5 . . . . . . 885-7440 Adult Acute Care Surgical Unit, Sixth floor . . WCH 6 . . . . . . 885-7600

Inpatient Units - Children’s Children’s Blood & Marrow Transplant Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BCH 6 . . . . . . 353-1616 Cardiac Intensive Care Unit . . . . . . . . . . . . . BCH 4 . . . . . . 353-1955 Children’s Cardiac Transitional Care Unit . . . BCH 4 . . . . . . 353-9140 Children’s Medical Surgical Unit . . . . . . . . . . BCH 5 . . . . . . 514-4099Children’s Hematology/Oncology . . . . . . . . . BCH 6 . . . . . . 353-1631 Children’s Intensive Care Unit . . . . . . . . . . . BCH 4 . . . . . . 353-1352 Children’s Transitional Care Unit . . . . . . . . . BCH 5 . . . . . . 514-4089 Intensive Care Nursery . . . . . . . . . . . . . . . . . BCH 3 . . . . . . 353-1565 Pediatric Emergency Department . . . . . . . . . BCH 1 . . . . . . 353-1818

Phone Directory (cont .)


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Gateway Medical Building (Medical Outpatient Building) Adult Infusion Clinic . . . . . . . . . . . . . . . . . . . GMB 3 . . . . . . 353-7155 Cancer Center • Colorectal Surgery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885-3606 • Genitourinary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-7171 • GI Surgical and Medical . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-9888 • Gynecologic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-9600 • Head and Neck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885-7528 • Orthosurgery Oncology . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-3800 • Pelvic Physiology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885-7673 • Urology Surgery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-7171Fetal Treatment Center . . . . . . . . . . . . . . . . . WCH 2 . . . . . . 476-0445 Obstetrics and Gynecological Specialties . . GMB 3 • Antenatal Testing Center . . . . . . . . . . . . . . . . . . . . . . . . . . 353-2722 • Comprehensive Fibroid Center . . . . . . . . . . . . . . . . . . . . . 885-7788 • Female Pelvic Medicine and Reconstructive Surgery . . . . 885-7788 • Gynecological Surgical Specialties . . . . . . . . . . . . . . . . . . 885-7788 • Perinatal Medicine and Specialties . . . . . . . . . . . . . . . . . . 353-2566 • Prenatal Diagnostic Center . . . . . . . . . . . . . . . . . . . . . . . . 353-2876 Pediatric Brain Center . . . . . . . . . . . . . . . . . . GMB 5 . . . . . . 514-2409 Children’s Renal Center . . . . . . . . . . . . . . . . GMB 5 . . . . . . 353-2425 Pediatric GI, ID, Renal Clinic . . . . . . . . . . . . . GMB 6 . . . . . . 353-2813 Pediatric Heart Center . . . . . . . . . . . . . . . . . GMB 6 . . . . . . 353-2008 Pediatric Medical Specialties Clinic . . . . . . . GMB 6 . . . . . . 353-7337 Pediatric Surgical Specialties Clinic . . . . . . . GMB 5 Pediatric Infusion Center . . . . . . . . . . . . . . . . GMB 6 . . . . . . 514-2293 • Front Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-2584 • Back Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353-2929 Prepare Program - Adult . . . . . . . . . . . . . . . . GMB 3 . . . . . . 885-7241 Prepare Program - Children . . . . . . . . . . . . . GMB 6 . . . . . . 353-1150 Radiation Oncology . . . . . . . . . . . . . . . . . . . . GMB 1 . . . . . . 502-7222 • Patient Reception . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514-3584 • Administrative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514-2070 • Team Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514-3029 • LINAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514-3620

Support Services Help Desk . . . . . . . . . . . . . . . . . . .HELP-0 (514-3750) Clinical Engineering . . . . . . . . . . . . . . . . . . . BCH 1 & WCH 2 Hospitality . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 2 Facilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . GMB 1 & 2 Material Services . . . . . . . . . . . . . . . . . . . . . . BCH 1


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Mission Bay Site Map

Children’s Emergency

Entrance (Accessible)

Pathway

Landmark Elevators (Designated by letters A, C, and M)

Information Desk

Parking

Patient Drop-Off

Valet Parking

Muni Light Rail

Muni Bus Stop

UCSF Shuttle Shop

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Mission Bay Interior - Floor 1

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Mission Bay Campus

1. Gateway Medical Building

2. Betty Irene Moore Women’s Hospital and Bakar Cancer Hospital

3. Benioff Children’s Hospital

4. Energy Center

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Gateway Medical Building - Floor 1

1. Radiation Oncology

2. Nutrition & Food Services

3. Interpreter Services

4. Facilities Support Services

A. Public Elevator B. Patient Transport Elevator C. Staff and Service Elevator

Stairwell/Elevator Public Corridor Back of House

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1. Radiation Oncology Offices

2. Facilities and Support Services

3. Clinical Laboratories and Blood Bank

4. Pathology

5. Clinical Engineering



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1. Adult Infusion Center

2. Adult and Pediatric Blood Draw Lab

3. Pharmacy

4. Women’s Clinic Support

5. Social Work

6. Adult Prepare

7. Obstetrics and Gynecological Services




16


1. Adult Cancer Support Services

2. Cancer Center



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1. Pediatric Brain Center

2. Children’s Renal Center

3. Pediatric Clinic Support

4. Radiology

5. Pediatric Surgical Specialties

6. Pediatric Dental



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1. Pediatric Medical Specialties


3. Pediatric Prepare

4. Pediatric Infusion Center

5. Pharmacy



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Betty Irene Moore Women’s Hospital and Bakar Cancer Hospital - Floor 1

1. Nutrition & Food Services

2. Conference Center

3. Body Holding

4. Medical Records

5. Adult Admitting

6. Guest Services/Security



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1. Sterile Processing Department

2. OR Support

3. Adult Surgical Services

4. Adult Pre-OP / PACU

5. Adult and Pediatric Procedure

6. Fetal Treatment Center

7. Adult Surgical Waiting




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Betty Irene Moore Women’s Hospital - Floor 3

1. Postpartum Unit

2. Newborn Nursery

3. Birth Center Support

4. Triage


6. Intensive Care Nursery

7. Birth Center Waiting



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1. Adult Intensive Care Unit

2. Integrated Pediatric Pain and Palliative Care

3. Respiratory Therapy

4. ICU Support

5. Pediatric Cellular Therapy Laboratory

6. Adult Cancer Support Services

7. Adult Intensive Care Family Lounge

8. Department of Pharmaceutical Services




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1. Adult Acute Care Surgical Unit/5


3. Art for Recovery

4. Child Life Services

5. Family Lounge




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1. Adult Acute Care Surgical Unit/6


3. Family Lounge




Betty Irene Moore Women’s Hospital and Bakar Cancer Center Hospital - Floor 6

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Benioff Children’s Hospital - Floor 1

1. Patient Relations

2. Occupational Health and Safety

3. Nutrition and Food Services

4. Medical Center Administration

5. Materials Management

6. Ronald McDonald House


8. Radiology and Biomedical Imaging

9. Emergency

10. Gift Shop

11. Spiritual Care Services

12. Security Services

13. Volunteer Services

14. Nursing Administration

15. Patient Safety and Quality

16. Children’s Admissions

A. Public Elevator D. Patient Transport/Staff and Service Elevators


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1. Shared Surgery

2. Children’s Surgical Services

3. Children’s Pre-OP/PACU

4. OR Support

5. Interventional and Procedural Suite

6. Children’s Surgical Waiting


8. Interventional Support

9. Adult and Pediatric Procedure



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1. Labor and Delivery Unit

2. Antepartum Unit

3. Triage

4. Birth Center Support

5. Clinical Lab

6. Intensive Care Nursery



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1. Children’s Intensive Care Unit

2. Pediatric Cellular Therapy Laboratory

3. ICU Support

4. Children’s Cardiac Transitional Care Unit

5. Department of Pharmaceutical Services

6. Children’s Cardiac Intensive Care Unit



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1. Children’s Medical Surgical Unit


3. Children’s Rehabilitation Services

4. Children’s Transitional Care Unit



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1. Children’s Oncology and Hematology Unit


3. Pharmacy

4. Children’s Blood and Marrow Transplant Unit



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Safety Cards

Emergency, Safety and Security at Mission Bay

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Emergency Procedures

Fire Safety Procedures - RACE R Rescue patients and others in fire area A Alarm – pull nearest fire alarm pull station - Call 9 + 911 C Contain the fire and smoke by closing all doors and windows E Extinguish/Evacuate - Extinguish the fire, otherwise evacuate

Fire Extinguisher Application - PASS P Pull the pin A Aim the nozzle S Squeeze the handle S Sweep from side to side at the base of the fire

Security Services Security Services is located on the first floor of the hospital near the Children’s Emergency Department in C1913 . Security Services provides surveillance, patrol, badging and code response to all UCSF campuses on a 24/7 basis . Security Services can be reached at (415) 885-7890.

Emergency, Safety and Security at Mission Bay (cont .)

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Safety and Security Tips

General Be aware of your surroundings and report any suspicious activity to UCSF Medical Center Security Services immediately .

If you are interested in department-specific security training, please contact security services . Phone: (415) 885-7890

Lost and Found will be located in the Security offices near the Children’s Emergency Department in C1913 .

Badges Wear your ID badge at all times above your waist and report to security immediately if you lose your badge .

Report to security if you need a temporary ID badge .

All families and visitors must have a visible visitor badge at all times—please refer visitors without a badge to an information desk .

Check secured doors after entry to ensure no one without a badge is passing through with badged personnel . For the security of patients and their families, please direct visitors without a badge to an information desk for the security of our patients .

Smoke-Free As a nationally recognized health care institution, UCSF Benioff Children’s Hospital and UCSF Medical Center are smoke-free . Smoking in and around the hospital premises and affiliated sites is prohibited . Outdoor smoking areas at the medical center have been eliminated .

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Emergency Management

Emergency Management, part of Facilities and Support Services, focuses on the four phases of emergency management: mitigation, preparedness, response and recovery .

Medical Center-Wide Emergency When an emergency incident/event occurs affecting the majority of the medical center (e .g ., earthquake), you may learn of the event online; through television, radio or word of mouth; or by witnessing the incident . Report back to your supervisor or contact the administrator on call (AOC) .

Your Role and Responsibilities • Department Manager/Supervisor or Charge Nurse: The person in charge who is responsible for ensuring their department responds adequately to a disaster by providing necessary orientation and training . Should review hospital-wide disaster-specific plans with their staff and develop an Emergency Action Plan (EAP) for their department .

• Staff: Responsible for maintaining business continuity or to function outside their day-to-day role in a specific emergency role function designated at the discretion of the department manager supervisor or charge nurse prior to or during an emergency .

Response

Hospital Incident Command System (HICS): Developed by the U .S . Federal Government and subsequently implemented and adopted by state, tribal and local governments, HICS is an emergency management system that employs a logical management structure, defined respon-sibilities, clear reporting channels and a common nomenclature to help unify UCSF Medical Center in its emergency response along with other hospitals and community emergency responders .

Emergency, Safety and Security at Mission Bay (cont .)

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LEADCommand

Section

DOOperations

Section

THINKPlanningSection

GETLogisticsSection

PAYFinance/Admin

Section

Hospital Command Center (HCC): The operating facility that serves as the command and control point for emergency management offi cials responding to, or preparing for, the onset of an incident . The HCC is located at C-1891 .

Disaster Information Hotline: During a medical center-wide emergency incident/event continually call (415) 885-STAT (7828) or

(800) 873-8232 for up-to-date information if local phone service is not working .

Personal Preparedness

For More Information Please visit the Emergency Management intranet at

http://emergencymanagement

Emergency Management can be emailed at

emergencymanagement@ ucsfmedctr.org

Follow Emergency Management on Twitter @ucsfmc_em

Download Be Aware GetPrepared at http://teamcentral .ucsfmedicalcenter .org/sites/medctr/em/prep/default .aspx .

- This is an intranet site accessible only from computers on UCSF networks

Response (cont.)

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General Information

Building Access

The entrances to UCSF Medical Center at Mission Bay are open around the clock . Staff can access the hospitals via the Third Street entrance with an employee badge 24 hours a day . The Gateway Medical Building is accessible during business hours only . Security access will be granted based on your role . Staffed information desks will be located in the lobbies with hours subject to change .

Adult Hospital Lobby Information Desk 24-hour coverage with Security

Children’s Hospital Lobby Information Desk 24-hour coverage with Security

Adult Surgical Waiting Area Monday through Friday, 5:45 a .m . to 7 .p .m .

Children’s Surgical Waiting Area Monday through Friday, 5:45 a .m . to 7 p .m .

Third Street Hospital Lobby Information Desk Monday through Friday, 8 a .m . to 5 .p .m .

Outpatient Building Lobby Information Desk Monday through Friday, 8 a .m . to 5 p .m .

Café Services

Shorenstein Family Café Monday through Friday, 7 a .m . to 7 p .m . Saturday and Sunday, 7 a .m . to 3 p .m .

Bay Café Express Daily, 6 a .m . to 11 p .m .

Children’s Emergency Department

The 19-bed Children’s Emergency Department is located on the first floor of the children’s hospital . The Emergency Department will be predominantly pediatric; however staff will be trained to expect and manage incidental adult emergencies .

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Health Information Services - Medical Records

Health Information Services is located on the first floor near the adult lobby and will continue the practice of providing quality and cost- effective services with an emphasis on providing ready access to patient medical records . Patient records must be requested through this department—please direct patients to Medical Records if you receive a request for records .

Language Access at Mission Bay

The Interpreting Services division provides language access via the following modes:

On Site Interpreting: In-patient and Out-patient

ASL On-Site Interpreting

Video Medical Interpreting (Out-patient setting only)

Telephonic Interpreting

Our office hours are Monday through Friday, 8 a .m . to 5 p .m . and we are located in GMB 1 . We provide interpretations in (4) in-house languages: Russian, Spanish, Mandarin, and Cantonese . In addition, our service provides interpretation in other languages upon request . To support our in-patient needs for our Pediatric and Adult Spanish patient population, our interpreters provide language access support services to our providers and LEP patient population Monday through Sunday, 8 a .m . to Midnight .

Children’s Hospital Spanish Interpreter: Monday through Sunday, 8 a .m . - Midnight Phone: (415) 443-PEDS

Adult Hospital Spanish Interpreter: Monday through Sunday, 8 a .m . - Midnight Phone: (415) 443-WORD

If you encounter any service issues or delay of interpretation services, please contact Sarah Geraty, Administrative Director of the Interpreting Services at (415) 370-6336 for service recovery and resolution .

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General Information (cont .)

Resources for Patients and Families

Art for Recovery This award-winning program gives individuals coping with life-threatening illness an opportunity to express themselves through art workshops, visits at the bedside and individual attention . Art for Recovery is located on the fifth floor lobby of the UCSF Betty Irene Moore Women’s Hospital and the UCSF Bakar Cancer Hospital . Phone: (415) 476-4568

Ida & Joseph Friend Cancer Resource Center The center supports wellness and healing by providing patients and their loved ones with information, emotional support, and community resources . The center is located on the fourth floor of the Gateway Medical Building . Phone: (415) 885-3693

Women’s Health Resource Center - Great Expectations The Great Expectations pregnancy program offers women who are pregnant, planning to be pregnant, or lactating, a variety of resources on topics ranging from conception to birth and breastfeeding to parenting . Great Expectations is located on the third floor lobby of the UCSF Betty Irene Moore Women’s Hospital . Phone: (415) 514-2670

Center for Families The Center for Families offers a library of informa-tion and resources about health, illness and coping with hospitalization . The center also provides information on activities and support events for parents at the hospital . The Center for Families is located on the sixth floor of UCSF Benioff Children’s Hospital . Phone: (415) 353-1410

Spiritual Care Services

The main office for Spiritual Care Services is located on the first floor, near the children’s hospital entrance, in C1405, next to the main Meditation Room and garden . Smaller meditation rooms are located adjacent to the adult lobbies on the third, fourth, fifth and sixth floors . Meditation rooms are available for reflection, meditation, prayer and spiritual practice from 7 a .m . to 9 p .m . daily . For questions regarding the meditation rooms, or to request use of the rooms for an event, please contact Spiritual Care Services at (415) 514-4200 .

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Spiritual Care Services (cont.)

To reach Spiritual Care Services during business hours, and for routine requests, please call (415) 514-4200 . To reach an on-call chaplain at Mission Bay 24 hours a day, seven days a week, please page (415) 443-5786 . Spiritual Care Services can also be reached via the Voalte system, under the Spiritual Care Services Department directory .

Support Services Call Center

The new Support Services Help Desk is a one-stop resource designed to allow caregivers to efficiently acquire the goods and services needed to provide excellent patient care . Requests to any of the support depart-ments can be made 24/7 by submitting a ticket via the Web portal at SSHelp .UCSF .edu or by following the link on CareLinks to the Support Services Help Desk . In the event that a computer is not readily available, staff may also dial HELP-0 (4357-0) from any hospital phone . This number directs staff to a phone tree allowing callers to choose a number to be connected directly with the desired support department .

Departments Accessible via the Support Services Help Desk:

Facilities

Clinical Engineering

Hospitality: All hospitality needs except bed turnover cleaning, which continues to be accessed via APeX

Materials Services: Beds/Equipment/Supplies

Materials Services: Linen

Terraces and Gardens

Terraces and gardens are open to patients, families, visitors and staff and are accessible from 8 a .m . to 7 p .m . daily .

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Retail Services on UCSF Mission Bay Campus

DINING Café 24: Located in Genentech Hall, Café 24 offers a café-style menu featuring a full espresso bar, gourmet sandwiches and panini, fresh soups, salads, housemade pizza and daily specials . Featuring daily Adrenaline Hour from 3 to 4 p .m . with half-off all coffee drinks, selected grab n’ go items and desserts . Hours: 8 a .m . to 5 p .m ., Monday through Friday . NOTE: The cafe kitchen closes at 3 p .m . with limited menu items available from 3 to 5 p .m . Credit cards and FastPay are accepted .

Café Terzeto: A UCSF favorite, this Terzeto location is a unique café serving coffee and espresso drinks, Italian sodas, sandwiches, salads and pastries . The café also features an extensive selection of beer, wine and specialty cocktails . Hours: 6 a .m . to 10 p .m ., Monday through Friday; 7 a .m . to 2 p .m ., Saturday . Closed Sunday .

Peasant Pies: Peasant Pies offers handmade, handheld savory pies and sweet pies, with many vegetarian and vegan options . Peasant Pies also serves homemade soups, salads, organic coffee espresso drinks, and an extensive selection of unique beverages . There is plenty of room to sit, relax and enjoy free Wi-Fi . Hours: 7:30 a .m . to 7 p .m ., Monday through Friday; 9 a .m . to 3 p .m ., Saturday . Closed Sunday .

Publico: Publico is a zero-emissions taco truck serving taqueria favorites from fresh and fast burritos and tacos to quesadillas and tortas . Hours: 10 a .m . to 7 p .m ., Monday through Friday; 10 a .m . to 3 p .m ., Saturday .

Starbucks: The nearest Starbucks is located at 16th and Owens streets . Hours: 4:30 a .m . to 8 p .m ., Monday through Friday; 5 a .m . to 7:30 p .m ., Saturday and Sunday .

Subway: Get fast service at an affordable price with Subway’s sandwiches, wraps, soups and fresh-baked desserts . Hours: 7 a .m . to 9:30 p .m ., Monday through Friday; 8 a .m . to 9 p .m ., Saturday and Sunday .


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Retail Services on UCSF Mission Bay Campus (cont.)

The Pub: The Pub offers daily specials, hearty entrées, salads, sandwiches and an array of beverages including smoothies, Peet’s coffee, California wines and specialty beers . The Pub provides both cozy ambiance and convenience . Hours: 7:30 a .m . to 8 p .m ., Monday through Friday .

UCSF Farmer’s Market at Mission Bay: Shop healthy, fresh and California-grown at the every Wednesday (rain or shine) opens at 10 a .m . Location: Gene Friend Way

OTHER SERVICES Laundry Locker: Offering eco-friendly dry cleaning and wash-and-fold services through a locker based system, the Laundry Locker is convenient, quick and dependable, Laundry Locker is locally owned and operated and offers many benefits to its customers .

Locations at Mission Bay: Rutter Center - 1675 Owens St ., First floor Owens Street Garage - 1625 Owens St ., First floor Third Street Parking Garage - 1650 Third St ., First floor

Transit Pass Purchasing: Mission Bay Transportation Services 1625 Owens St . Phone: (415) 476-1511 Hours: 8 a .m . to 5 p .m ., Monday through Friday

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Oneview Tip Card

How do I access the Oneview Treatment Team Console? There are two ways to log in to the Oneview Treatment Team Console: • Click the link in the Activities column in the patient’s chart through APeX titled Oneview .

• Log in through Oneview icon at the top of your screen .

How do I mark patients’ questions as addressed in Oneview? Patient or clinician opens the Questions section from the tablet or pillow speaker .

Locate the specific question .

The patient or clinician can select the “Discussed” button .

How do I update the Treatment Team section? From the Patient List in APeX, right click on the patient and select “Treatment Team”

Click “Add Me”

If applicable, add an end date and time to remove yourself at shift end .

Any patients you are on the Treatment Team for will display upon logging in to the Treatment Team Console by default .

How do I set up a telemedicine call with another clinician? Click “Communications”

Select “Telemedicine”

Advise the outside clinician of the number to call, located in the top right section of the screen .

Accept the call by clicking “Answer” when they dial in .

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Oneview Tip Card (cont.)

How do I show my computer screen on patient’s TV? IMPORTANT: Your entire screen will display on the TV.

Click on the Screen Casting icon from the desktop .

Select the correct room to cast to by confirming the patient name .

Once selected, a pin will appear on the TV screen . Enter the pin from the screen to your computer and Accept .

Click the red X at the top of the screen to close out your current session .

How do I assign education or goals to a patient? Access the Treatment Team Console .

Locate the patient to receive the assigned education or goal .

Click the “Edit” button next to either Education or Goals .

Use the Search field, type in a keyword to look for the material to assign .

Select the goal/education from the left panel and click “Add goals/ or education”

If the goal you would like to add is not available, the “Add Personalized Goal” on the right panel can be used to input custom goals .

Meal ordering: The patient’s diet order is received from APeX and used to determine what menu will display . Patients with no diet order or NPO will be advised they cannot order, whereas any patients with eating disorders will not see the tile at all .

How do I update or change the Expected Discharge date on the Oneview screen? In APeX, update the Expected Discharge date located underneath the “Admission” section of the patient’s chart .

How do I reset the Parental Controls PIN? From the Treatment Team Console, select the appropriate patient .

Select “Remove Parental Controls” from the Quick Links drop down at the top of the screen .

If you have any additional questions, call the Service Desk at 4-4100.

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Notes

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Notes

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UCSF Benioff Children’s Hospital San Francisco1975 Fourth StreetSan Francisco, CA 94158-2351

UCSF Betty Irene Moore Women’s Hospital UCSF Bakar Cancer Hospital1855 Fourth StreetSan Francisco, CA 94158-2350

UCSF Ron Conway Family Gateway Medical Building1825 Fourth StreetSan Francisco, CA 94158-2350

Phone: (415) 353-3000

Websites: www .ucsfhealth .orgwww .ucsfbenioffchildrens .org

Maps and directions: www .ucsfhealth .org/pathway

mission bay contact information, maps and more

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