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Oct. 29 – Issue 127

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Wow, that says a lot about the team’s commitment to

engagement.

The team has improved Postal Pulse grand means by +.20 or

more for three consecutive surveys.

MISSION LEARN & GROW OPINIONS COUNT ENCOURAGES DEVELOPMENT

What is a CITE

team?

ENGAGE WEEKLY

TALK ABOUT PROGRESS MATERIALS & EQUIPMENT DO WHAT I DO BEST

Q4 “In the Last Seven Days, I Have Received Recognition or Praise for Doing Good Work”

Gallup has determined an increase of +.20 or more is

meaningful; it’s their top recognition for improvement.

Engagement exCITEment in St. Matthews, SC

It is a team that has continuous improvement through engagement!

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“Honey engagement pick-up day?”

Continuous Improvement Through Engagement – CITE Teams

St. Matthews, SC, is one of 118 Continuous Improvement Through Engagement (CITE) teams — the latest program initiated at the headquarters level for Q4 (recognition or praise). CITE teams must have three consecutive Postal Pulse grand mean improvements of +.20 or more to be recognized for their commitment to improving the overall workplace. As you can see, St. Matthews’ strengths and opportunities within each survey had changed, and the ability to adapt and respond to the needs of employees showed in the next results. Engagement is not a one-time event; it is a process that requires daily interactions and attention.

June 2018 survey

Sept. 2017 survey

Nov. 2016 survey

St. Matthews, SC, employees at the intersection of Meeting St. and engagement.

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What is 26,450 Hours of Sick Leave (Chats) Worth?

Since 2016, more than 47,000 managers and supervisors have taken the “Creating an Engaging Workplace” course, which teaches many ways to create engagement in their workplaces and communities. If you are celebrating engagement in your office or operation, we would like to hear from you. Send photos, names and stories to engagement@usps.gov.

Chatsworth, CA, Officer in Charge Clarissa Bognot (center) recognized employees for their contributions to employee availability, one of the national performance indicators for attendance, totaling 26,450 sick leave hours earned. For the 34 employees who answered Q4, recognition, on the survey, the change of +.63 in grand mean for that element is a clear indication that they appreciate Bognot’s efforts to create an engaging workplace. Another way to measure engagement is the overall grand mean, which improved from 3.15 to 3.46. Great job, Chatsworth. Stay engaged.

Chatsworth, CA attendance awardees

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What is CDFDDT? October Trivia Answers!

Deborah Fletcher, contract technician, Tulsa, OK

October Engagement Winners

Tenyo Fedo Personnel support employee New Kingston, NY Debra Stokes Postmaster relief Tichnor, AR Tammy Williamson Retail associate Rapid City, SD Anthony Washington Operations support specialist Detroit Robert White Maintenance mechanic Melville, NY Linda Petrie General clerk Flint, MI Carmine Anzalone Storekeeper Staten Island, NY Maybell Worth General clerk San Antonio Sharon Wbey Supervisor, distribution operations Richmond, VA Linda Weaver Supervisor, customer services Washington, KS Deborah Fletcher Contract technician Tulsa, OK

Congratulations and thanks for your participation.

1. Who was the first Engagement Leader of the Year from Western Pennsylvania District?

A. Thomas Kelley B. C.E. Teem C. Jay Phelan D. Jeffrey Williamson

2. How many Certified Engaged Teams were recognized for the June 2018 Postal Pulse survey?

A. 469 B. 538 C. 332 D. 672

3. True or False — Week 3 of Talk It Out Tuesdays is sharing results.

4. Which is the most improved team from surveys 1 through 5 in Northeast Area?

A. Sycamore, RI B. Sertified, CT C. Cite City, MA D. Hawthorne, NY

5. To become a Certified Engaged Team, you must achieve:

A. A perfect 5.0 grand mean B. Grand mean score in the top 75th percentile of Gallup’s overall database C. At least a 75 percent response rate D. Both B and C

6. True of False — Engagement Most Valuable Player nominations are for craft employees only.

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Creating an Engaging Workplace in…

Halethorpe, MD, employees are engaged in observing Breast Cancer Awareness Month.

Indianapolis Processing and Distribution Center Distribution Operations Manager Corky Gray (right) celebrates 40 years of service for Lead mail processing clerk Phyllis Cofer (left).

Wadley, AL, is engaged for the season.

Los Alamitos, CA, celebrates Letter carrier Michael Kim’s retirement after 33 years of service.

Gibsonburg, OH, celebrates Certified Engaged Team status and thanks Safety Ambassador Debbie Batey (left) for all her efforts aligning safety and engagement.

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Close Your Eyes Activity

Close your eyes and think of someone at work who is enthusiastic, involved in and committed to their work. They are always upbeat and positive, even on those less-than-best days at work. Now, open your eyes. You just envisioned an engaged employee and are prepared to nominate them for EMVP.

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Suzanne Golbricht Manager, Maintenance Operations Honolulu P&DC USAF

Suzanne Golbricht, United States Air Force

Veterans Day 2018 is observed Monday, Nov. 12. Please send photos with rank and branch of service to Military@usps.gov.

Then and Now

It’s Time for the Seventh (Inning) Page Stretch!

Lomita and Harbor City, CA, employees recently attended a Los Angeles Dodgers game off the clock. Lomita Customer Services Supervisor Aura Munoz said, “We like to encourage our employees to go out, have group dinners, go bowling, have fun and create good friendships.” Although the welcome sign says “and Friends,” fostering relationships and building trusts aligns with Q10 “I have best friend at work” — and maybe next game, the scoreboard will say: “Welcome Lomita Post Office and Best Friends at Work.”

(L-R) Suzanne Golbricht Manager maintenance operations receives her 35-year service pin from Diana Munoz Senior plant manager Honolulu Processing and Distribution Center.

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Let’s Celebrate!

Oct. 1 Kandice Matthews Rural carrier associate Grahamsville, NY Oct. 1 Dan Prevost Rural carrier associate West Pawlet, VT Oct. 1 Louis Horde Postal support employee Indianapolis Oct. 2 Cheryl Corley Letter carrier Milwaukee Oct. 2 Embry Michelle Saunders Mail handler Indianapolis Oct. 2 Stephen Smith Mail processing clerk Indianapolis Oct. 3 Brenda Schrunk Data collection technician Sioux Falls, SD Oct. 3 Warren Hathaway Network operations analyst Dallas Oct. 3 Gwen Perry Labor relations specialist Charleston, SC Oct. 3 Eleshia Borriello Postal support employee White River Junction, VT Oct. 3 Cindy Stockdale Supervisor, customer services Tonawanda, NY Oct. 3 Mary Milner Administrative assistant Washington, DC Oct. 3 Ponic Perez Lead retail associate Novato, CA Oct. 3 Chris Collman Postmaster Graniteville, SC Oct. 4 Diane Mego Associate judicial officer Arlington, VA Oct. 4 Christine Paulos Letter carrier Milwaukee Oct. 4 Chris Muth Supervisor, customer services Niagara Falls, NY Oct. 4 Colleen Dopp Manager, customer services Buffalo, NY Oct. 4 Angela Henderson Mail handler Houston Oct. 5 Minh Tran Supervisor, customer services Sacramento City, CA Oct. 5 Kerrin Szewc Operations support specialist Indianapolis Oct. 5 Sam Flythe Financial systems analyst Rocky Mount, NC Oct. 6 Marilyn Henderson Rural carrier Winfield, MO Oct. 6 Vicki Bruno Retail associate Smithfield, OH Oct. 7 Cheri Boliver Rural carrier associate Croghan, NY Oct. 8 Mike Kozma Custodian Hartford, CT Oct. 8 Elizabeth Digiovannantonio Mailing requirements clerk Philadelphia Oct. 10 Conrad Deslandes Letter carrier Milwaukee Oct. 10 Joceyln Ladaga Storekeeper, auto parts Reno, NV Oct. 10 Sharon Gaymon Mailing requirements clerk Philadelphia Oct. 10 Kimberly Hay Custodian Columbia, TN Oct. 11 Rhonda Freiberg Maintenance support clerk Grand Rapids, MI Oct. 11 Renee Scott Mailing requirements clerk Philadelphia Oct. 12 Michael Dooley Letter carrier Derry, NH Oct. 13 Catherine Paquette Rural carrier associate Moodus, CT Oct. 13 Bettye Barnes Supervisor, customer services Alma, AR Oct. 13 Linda Altman Administrative assistant Buffalo, NY Oct. 14 Ron Paris Human resource specialist Louisville, KY Oct. 14 Jason Beasley Letter carrier Nashville, TN Oct. 14 Tyler Waid Rural carrier associate Alma, AR Oct. 14 Stephanie Kinder Postmaster Wamsutter, WY Oct. 15 Sheila Symons Postmaster Central, AK Oct. 16 Roselle Murell Postmaster Buffalo, NY Oct. 16 Teriko Joyner Postmaster Silver Creek, NY Oct. 16 Patricia Spooner Retail associate Derry, NH

BIRTHDAYS

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POSTAL ANNIVERSARIES

Creating an Engaging Workplace at USPS (CEW) and Engagement Matters October/November 2018

25 years Melinda Rivera Maintenance mechanic Chicago 20 years Arthur Barber Storekeeper auto parts Tulsa, OK

Oct. 18 Rick Bystra Operations support specialist Milwaukee Oct. 19 Robb Clark Rural carrier Columbia, TN Oct. 20 Michael Jordan Window clerk Carversville, PA Oct. 21 Lana Boyles-Caudill Postal support employee Dola, OH Oct. 22 Cathy Bystra Training technician Milwaukee Oct. 22 Lynne Fisher Mail processing clerk Columbia, TN Oct. 25 Joe Kregness Supervisor, customer services Sacramento City, CA Oct. 25 Skip Stinson Manager, finance Gaithersburg, MD Oct. 26 RJ Savely Rural carrier associate Lodgepole, NE Oct. 26 Kelly Vongprachanh Postmaster Mount Vernon, VA Oct. 26 Marlene Pont Retail associate Moodus, CT Oct. 28 Desiree Gray Retail associate Manville, WY Oct. 28 Gary Lynch Retail associate Derry, NH Oct. 30 David Williams Chief operating officer Washington, DC

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Resources and Contact Information

1-844-303-6424

LiteBlue Suggestion Box

engagement@usps.gov

Participation as a postal employee is optional and sign-up must be completed outside of work hours.