mitel 5000 communications platform - ashtelecom.co.uk

MITEL

5000 Communications Platform

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In today’s competitive business environment, you understand the need to optimize the

performance of your organization by utilizing technology that allows you to operate more

effectively. You are interested in a system that considers your unique business requirements and

existing network infrastructure, allowing you to deploy not only IP but digital or a combination of

both IP and digital solutions efficiently and successfully.

Today’s HybridCommunications Platform


Blending your voice system into your data networkaffords you the competitive, cost-effective edge yourbusiness needs to succeed. Mitel® 5000 CommunicationsPlatform offers a network-centric communicationsplatform that allows you to network geographicallydispersed employees and locations, whether you areconnecting offices and applications together over a datanetwork, or deploying digital and IP phones to employeesin or out of the office. All of your employees have accessto the same system features as if they were located inyour central office. Additionally, 5000 CP communicationssolutions support multiple software applications.

The results are operational efficiencies and a foundationfor a more flexible infrastructure.

The 5000 CP solution is offered in three models accordingto capacity with upgrade options. The 5000 CP supportsmulti-site networking with each server equipped andlicensed for networking right out of the box. Built-innetworking capacities can be easily expanded with a one-time license.

CS-5200, CS-5400 and CS-5600 communication servers may be networkedwith an existing Inter-Tel® Axxess® communications system, offeringbackwards migration compatibility and expansion of IP networking.

Communications Solutionsfor Small and Medium Businesses

Mitel CS-5200 communication serveris designed for the small business,offering a maximum capacity of up to75* IP phones or 96 digital phonesand four ports of built-in voicemail,as well as system networking over IP or T-1 for seamless connectivitywithin a multi-site environment. The CS-5200 provides three multi-purpose bays to support trunk andanalog phone modules.

Mitel CS-5400 communication server is designed for the customerrequiring a maximum capacity of upto 175* IP phones or 192 digitalphones. The CS-5400 is built on a CS-5200 through an upgradedprocessor expansion card that is installed in the dedicated processor bay.

Mitel CS-5600 communication serveris designed for the larger customerrequiring up to 250* IP phones and192 digital phones. The CS-5600, adual 1U form factor design, adds aprocessing server to a CS-5400providing increased computingcapacity and storage.

*Maximum number of supported IP phones isdetermined by system configuration.


IP Business ApplicationsSuperior Performance with

Group ProductivityMessaging Collaboration

Virtual EnterprisePresence

User ProductivityPhones

Define and Control Devices

Achieve Organizational Agility

Improving Business Processes

CommunicatingPerformance®

Mission-critical needs are met when they are supported by the right technology. And the value of

IP comes from application integration — allowing you to transform your communication

tools into business performance. Empower your employees to create better

interactions with your customers, partners, vendors and suppliers,

generating revenue and lowering costs.

The 5000 CP communications server family is built on an open

software model that supports a broad portfolio of Mitel’s

standard and custom developed applications, as well as

third-party applications — all designed to address

today’s functional business needs, while driving

business growth.


Mitel Applications SuiteSimplifying communications and enhancing customerservice and collaboration are important to you; however,you need a cost-effective solution. Mitel ApplicationsSuite (MAS) is a robust communications solution thatunifies mission-critical applications into an easy-to-usesolution that reduces total cost of ownership by offeringa single application server platform with a single installprocess as well as integrated configuration andadministration for the applications.

• Mitel Audio and Web Conferencing providesa collaboration solution for conducting highlyinteractive online meetings, brainstorming andtraining sessions, and presentations. Also includedare tools such as white-boarding, chat, pollingand Internet co-browsing.

• Mitel NuPoint Unified Messaging™ (UM)(formerly known as Mitel NuPoint Messenger IP®)is a robust messaging solution that meets the needs of all different types of users, delivering everythingfrom basic voicemail to advanced unified messaging,text to speech and fax.

• Mitel Speech Auto-Attendant allows you to placecalls quickly and efficiently by saying a person’sname, a department name or a telephone number.

Conferencing and CollaborationYour employees need to transparently leverage theircommunications devices and tools as well as managetheir own availability regardless of the challenges ofgeography, time or infrastructure. Mitel’s conferencingand collaboration solutions enable you to foster adynamic, real-time environment in order to share ideasand information in the pursuit of common goals. Theyallow employees in geographically dispersed locations tocommunicate more effectively – streamlining businessprocesses, improving customer care, enhancingproductivity and reducing expenses.

• Mitel Audio & Web Conferencing (as part of MAS)

• Inter-Tel Remote Support provides your technicalsupport personnel with tools needed to manage aqueue of online requests, including monitoring andaccessing remote PCs.

• Mitel Unified Communicator® 5000(formerly Inter-Tel Unified Communicator) enablesusers to implement routing rules and view presencestatus of colleagues to initiate real-timecollaboration sessions.

• Inter-Tel Connection Assistant® enablesindividuals or small workgroups to control their callhandling and program their extensions to managecall activity.

• Inter-Tel Attendant Console provides callprocessing and real-time status tool.

Customer Interaction SolutionsCustomers can make or break your organization. Youremployees provide an introduction to your organization,and customers will make decisions about the efficiency,politeness, and accuracy of your organization based onthe performance of your call center or workgroup. Mitel’scustomer interaction solutions provide the ability for youto better understand, manage and service your customersthrough a wide range of multi-media contact touch points.

• Mitel Customer Service Manager (formerly Inter-TelContact Center Suite) enables informal call centersor workgroups to efficiently monitor, manage androute calls. It provides real-time businessintelligence, measures departmental efficiency,increases employee productivity and helps you toidentify trends.

Messaging You need a messaging solution that responds to yourorganization’s unique challenges in the exchange of ideas,needs and solutions. Mitel’s robust messaging solutionsprovide you with feature-rich capabilities to stay in touchwith your mission-critical messages and to retrieve, storeand send messages in new and innovative ways.

• Mitel NuPoint Unified Messaging™ (UM)(formerly known as Mitel NuPoint Messenger IP®) (as part of MAS)

• Inter-Tel Applications – IVR integrates computer,telephony, automatic speech recognition (ASR) andtext-to-speech (TTS) capabilities and allows forcustomization for virtually every type of environment

• Inter-Tel Enterprise® Messaging provides aunified presentation for voice, fax and / or e-mailcommunications with optional speech recognitionand TTS support.


RedefinedBusiness Communications

Highly Scalable ArchitectureThe 5000 CP software is built on a scalable platform thatefficiently combines the best of both data networkingand TDM switching architectures. The 5000 CP familyuses a common base server and provides modules andprocessors designed to help businesses protect theirinvestment as they grow. As a hybrid system, the 5000CP provides a complete solution for pure IPdeployments, as well as mixed deployments consistingof both IP and digital phones — perfect for thosebusinesses that need to manage the transition fromdigital to IP or wish to deploy both or either one basedon their infrastructure needs.

Networking Made EasyCS-5200, CS-5400 and CS-5600 offer:

• Support for Mitel and third-partysoftware applications

– Support for Mitel IP phones andperipheral modules

• Support for the 8000 series digital, IP andwireless phones

• Support for Mitel 8602 Softphone

• Support for voicemail

• Support for conferencing

• Built-in Fax over IP (T.38)

• Two built-in analog trunk ports

• Two built-in analog station ports

• Three module bays allow for internal expansionand can be used in any combination:

– T-1 / E-1 / PRI Module can be used to connect tothe telephone company, to other phone systemsor to other CS-5200, CS-5400 and CS-5600communications servers. The module supports24, 30 and 23 channels of voice, respectively

– Loop start module provides four analogconnections to the phone company

– Analog phone module (one per system) providesfour connections for analog devices like faxmachines, modems and cordless phones.

• Support for digital and analog phones viaoptional DEI

• Built-in paging and music on hold ports

The Digital Expansion Interface (DEI)allows for digital and analog phoneintegration with the CS-5200, CS-5400and CS-5600.


The powerful, easy-to-use interfaces and centralizeddirectories of the 5000 CP put users in control of theircommunications and devices.

Standards-based ArchitectureMitel is committed to providing standards-basedsolutions which enable businesses to take advantageof existing corporate architecture during transition tothe network-centric communications model. This supportof voice and data standards allows the 5000 CP toefficiently and effectively coexist within thenetwork environment.

Mitel supports the following standards:

• Session Initiation Protocol (SIP)

• Media Gateway Control Protocol (MGCP)

• IEEE Standards: 802.11b, 802.3af

• ITU Standards: G.711, G.729 and T.38

• Enabling Technologies: Wireless Application Protocol(WAP), ActiveX, LDAP, Microsoft® developmentframework .NET

• CT Enablers: Open Architecture Interface (OAI),TAPI Service Provider, Intel / Dialogic CTConnect Interface


www.mitel.comTHIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the dateof its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as aresult of having made this document available to you or based upon the information it contains.

M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.

© Copyright 2009, Mitel Networks Corporation. All Rights Reserved. GD 821_3334 PN 51012252RD-EN

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mitel 5000 communications platform - ashtelecom.co.uk

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