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MarWatch Fault & Performance Management Demo Guide February 2015 [email protected]

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Page 1: Mitel Powerpoint Templatehelp.demomitel.com/wordpress/wp-content/uploads/2015/02/MarWa… · MiVoice Call Recording (Oaisys) Managed Ethernet Switches . Servers (Windows, Linux) Routers

MarWatch Fault & Performance

Management Demo Guide

February 2015 [email protected]

Page 2: Mitel Powerpoint Templatehelp.demomitel.com/wordpress/wp-content/uploads/2015/02/MarWa… · MiVoice Call Recording (Oaisys) Managed Ethernet Switches . Servers (Windows, Linux) Routers

| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Demo Guide Outline

2

• MarWatch Overview

• Supported Devices & Applications

• Login & Key Dashboard Views

• Device pages - Common elements - MiVoice Business - Server - Router - Probe

• Remote IP Testing Tools

• Reports

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

MarWatch Snapshot

3

Secure Remote Access

• Reduce costs by eliminating up to 80% of onsite visits.

24/7 Performance

Monitoring • Detect problems BEFORE service quality is

impacted.

Real-time Alerts &

Testing Tools • Fast problem-to-resolution & better use of IR

resources.

Detailed Reporting

• Quality, timely & professional performance reports for customers.

Fault & Performance Management software for Mitel business communications solutions.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Supported Devices & Applications

4

MiVoice Business

MiVoice 250

MiCollab MiContact

Center (Business/Enterpris

e)

MiVoice Border Gateway

(SIP & Teleworker VQ)

Mitel Business Dashboard

MiVoice Call Recording

(Oaisys)

Managed Ethernet Switches

Servers (Windows, Linux)

Routers (Cisco, Adtran)

Uninterruptible Power Supplies

(UPS)

Innovation InnLine Voice Mail

Red Box Call Recorder

MITEL THIRD-PARTY

* Third-party device support available with Mitel MarWatch product.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Login

5

https://mitelcanada-demo.marwatch.net/ Email: Password:

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Main Dashboard Main Menu

• This is the top-level view used by a channel partner or service provider to view all customers

Alarms color coded by severity and can be

filtered to view latest alarms.

Map view shows locations with status (red=critical,

orange=major, green=clear,

blue=indeterminate.

Find any device quickly – search on type, name, IP address, description.

Status summary for devices in each container

– containers group devices by customer,

region, etc.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Customer Page

*

Navigate to a Customer page:

• Customers can view the status of their monitored devices from this page.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Pages – Performance Monitoring Metrics

8

• Most of the devices that MarWatch monitors include basic performance monitoring metrics such as: • Disk usage • Ping time • Interface statistics • CPU & Memory

Utilization

Insight into key indicators of problems that can impact devices and the network.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Pages – Other Common Elements

9

• Other common elements: • Device Info • Remote Access • Alarms

Device Info

Remote Access

Alarms

• Color coded by severity • Optional ticket #

One click remote access to device.

IP address and associated Probe.

System name and description.

MarWatch license info for this device.

Click for detailed list of alarms, with duration.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Page – MiVoice Business

Navigate to a MiVoice Business page from the Customer page:

Backups are an option for MiVoice Business.

In addition to remote access, remote MiVoice Business can be accessed via ESM.

Voice quality summary for all calls by month, week, day or hour.

License usage data for MiVoice Business components.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Page - Server

11

Navigate to a Server page from the Customer page:

• Key server performance indicators at-a-glance.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Page - Router

12

Also includes: • CPU/Memory

utilization • Alarms • Ping Time

Outgoing bandwidth and dropped traffic data provides snapshot of router performance.

Interface Statistics for each router port.

Navigate to a Router page from the Customer page:

*You can also find a device using the search function – by name, type or IP address.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Device Page - Probe

13

• To retrieve data from monitored devices, a software ‘Probe’ must be installed either on a server in the Customer’s LAN, or on a dedicated hardware appliance from Martello.

Navigate to a Probe page from the Customer page:

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Remote IP Testing Tools

14

Tab through available tools: - Ping - Traceroute - MTR *NEW* - ifTop *NEW* - DNS Lookup

Easy access via main menu.

Pinpoint the source of a problem more

easily, for faster resolution.

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| ©2014 Mitel. Proprietary and Confidential. | ©2014 Mitel. Proprietary and Confidential.

Reports

15

• Access Reports via the main menu

• Reports can be created by Container, by Reseller, by Customer or by Device.

• On demand, monthly or weekly

• PDF or Excel emailed to designated recipient

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THANK YOU

The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.