mitel powerpoint template - intelesysone.com a leader a leader a leader a visionary a challenger...
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©2017 Mitel. Proprietary and Confidential.
Mitel & ShoreTel: Stronger Together
• Leading industry consolidation
• Opportunity to bring best in class solutions to our customers
• Leading cloud communications company
• Commitment to support for existing platforms
©2017 Mitel. Proprietary and Confidential.
Mitel Today
3
70+MILLION
END-USER
CUSTOMERS
Operating in
100+COUNTRIES
More than
1,800Patents
3,500ChannelPARTNERS
4,200
EMPLOYEESWorldwide
MARKETS
#1MARKET
SHARE
IN
5CORE
$1.3 BILLIONin REVENUE
BROADESTPORTFOLIO
Industry’s
4 Cloudseats
MILLIONMore than
RECOGNIZED AS A
LEADERBY
4x
ONLY BRAND ACROSS GARTNER MAGIC QUADRANTS5
MARKETSHARE IN
BusinessCloudCOMMUNICATIONS
©2017 Mitel. Proprietary and Confidential.
Only Company in
for Business Communications
Gartner MQs5
Magic Quadrant
for Corporate
Telephony
A Leader A Leader A Leader A Visionary A Challenger
Magic Quadrant
for Unified
Communications
Magic Quadrant for
UC for Midsize
Enterprises
Magic Quadrant for
Unified
Communications
as a Service
Magic Quadrant for
Contact Center
Infrastructure
© 2018 Mitel. Proprietary and Confidential.
Mitel North American Portfolio
Collaboration
Contact
Center
End Points
Flagship Solutions Available Solutions
MiCloud
BusinessClearspan
Toshiba
VIPedge
MiCloud
Flex
MiCloud
Connect
MiVoice
MX-ONE
Cloud On-site Cloud On-site
MiCloud
Connect
CC
MiCloud
Flex CC
MiCloud Engage Contact Center
400
Series
6900
Series
MiCloud
CCIncluded
MiCloud Engage Contact Center
MiCC
Enterprise
ACD/
Taske
Toshiba
MiVoice 400 Hospitality
MiCC
Business
Toshiba
CIX/ IPedge
ACD/
Taske
Toshiba
Team
work
MiCollab /
MiTeam
MiVoice
Office 250
MiCC
Office
OfficeLink
/ Phone
Manager
MiVoice
Connect
MiVoice
Business
Connect
CC
MiCC
Business
400
Series
MiCollab /
MiTeamMiCollab /
MiTeam
Comm-
unicator
MiCollab /
MiTeam
MiCollab /
MiTeamMeeting/
UCedge
Meeting/
UCedge
6900
Series
6900
Series6900
Series
6900
Series
6900
Series
6900
Series
© 2018 Mitel. Proprietary and Confidential.
Mitel North American Portfolio:
Collaboration
Contact
Center
End Points
Flagship Solutions Available Solutions
MiCloud
BusinessClearspan
Toshiba
VIPedge
MiCloud
Flex
MiCloud
Connect
MiVoice
MX-ONE
Cloud On-site Cloud On-site
MiCloud
Connect
CC
MiCloud
Flex CC
MiCloud Engage Contact Center
400 6900
MiCloud
CCIncluded
MiCloud Engage Contact Center
MiCC
Enterprise
ACD/
Taske
6900 6800 Toshiba 6900
MiVoice 400 Hospitality
MiCC
Business
6900
Toshiba
CIX/ IPedge
ACD/
Taske
Toshiba
Team
work
MiCollab /
MiTeam
6900
Series
MiVoice
Office 250
MiCC
Office
OfficeLink
/ Phone
Manager
MiVoice
Connect
MiVoice
Business
Connect
CC
MiCC
Business
400
Series
6900
Series
IncludedMiCollab /
MiTeamMiCollab /
MiTeam
Comm-
unicator
MiCollab /
MiTeam
MiCollab /
MiTeamMeeting/
UCedge
Meeting/
UCedge
© 2018 Mitel. Proprietary and Confidential.
MiVoice Connect and MiVoice Business Across Verticals
7
IND
US
TR
Y
Hospitality & Entertainment
Healthcare
Government & Education
Retail
Why do we win?
© 2018 Mitel. Proprietary and Confidential.
Photo here
From an On-Site Companywith a cloud business,
to a Cloud Companywith a profitable on-site business.
With core telephony commoditized,
differentiation comes from value-added
applications
8
© 2018 Mitel. Proprietary and Confidential.
Path to the Future: Bridging On-site with the Cloud
9
Expand
the
Base
Hosted
AP
IsPrivate
Business
Productivity
Applications
CloudLink
Expand and enable the base Provide a path to the future Enable digital transformation
Mitel is enabling digital transformation by connecting your
communication assets to our cloud-based platform, CloudLink.
© 2018 Mitel. Proprietary and Confidential.
On-Site Flagship Portfolio:
• Highly cost sensitive
• Traditional digital phones
• Small customers <20
users requiring on-site
solution
Low Cost with
Traditional Phones
• Simplicity
• All-in-one, out-of-the box
unified communications
solution that delivers.
• Customers with highly
distributed (multi-site)
environments
Simplified Partner
Experience
• Comprehensive, global
unified communications
solution
• Advanced contact center
• Hospitality vertical
• International footprint
• Larger customers > 1000
Enriched Customer
Experience
MiVoice Office 250 MiVoice Connect MiVoice Business
11
© 2018 Mitel. Proprietary and Confidential.
Unified Communications Architecture Going Forward
13
CloudLink
MiVoice Office 250 MiVoice Business MiVoice Connect
API Architecture Decouples Application from On-site PBX | Affordable to Maintain Multiple Call Control Platforms
Leverage Application Innovation on Legacy Systems | Smooth Customer Migration into the Cloud
© 2018 Mitel. Proprietary and Confidential.
Q1 CY18 Q2 CY18 Q3 CY18
SOLUTION
CentOS
Prem to Cloud migration tools
Hyper-V
Mitel Border Gateway (SBC)
Multiple Edge Gateways
Voicemail as a linkEGW single IP address
CloudLink integration
Done Planned DirectionalIn Progress
Mitel 6900 series phones
6, 7 digit extension
Connect client, Mobile client, Chrome plug in on-going enhancements
Mitel Mass Notification
Directional Roadmap Update – MiVoice Connect
14
© 2018 Mitel. Proprietary and Confidential.
Mitel North American Portfolio: MiCloud Connect Solution
Collaboration
Contact
Center
End Points
Flagship Solutions Available Solutions
MiCloud
BusinessClearspan
Toshiba
VIPedge
MiCloud
Flex
MiCloud
Connect
MiVoice
MX-ONE
Cloud On-site Cloud On-site
MiCloud
Connect
CC
MiCloud
Flex CC
MiCloud Engage Contact Center
400
sERIES6900
MiCloud
CCIncluded
MiCloud Engage Contact Center
MiCC
Enterprise
ACD/
Taske
6900 6800 Toshiba 6900
MiVoice 400 Hospitality
MiCC
Business
6900
Toshiba
CIX/ IPedge
ACD/
Taske
Toshiba
Team
work
MiCollab /
MiTeam
6900
MiVoice
Office 250
MiCC
Office
OfficeLink
/ Phone
Manager
MiVoice
Connect
MiVoice
Business
Connect
CC
MiCC
Business
400 6900
Team
work
MiCollab /
MiTeamMiCollab /
MiTeam
Comm-
unicator
MiCollab /
MiTeam
MiCollab /
MiTeamMeeting/
UCedge
Meeting/
UCedge
© 2018 Mitel. Proprietary and Confidential.
Primary UCaaS Solutions
17
MiCloud Connect
All-in-one / out-of-the-box solution, simplicity, native integrations
• Contact Center: MiCloud Connect Contact Center OR MiCloud Contact Center Engage
• Collaboration: Mitel Teamwork, conferencing, screen sharing, video, etc.
MiCloud Flex
Customization, compliance, advanced contact center
• Contact Center: MiCloud Flex Contact Center OR MiCloud Contact Center Engage
• Collaboration: MiCollab and MiTeam, conferencing, screen sharing, video, etc.
© 2018 Mitel. Proprietary and Confidential.
Desktop
Seamless and Intuitive User Experience Across All Devices
Collaboration
Mobility
Integrations
© 2018 Mitel. Proprietary and Confidential.
Why Connect Wins
19
• Simplicity: Simple to implement, use, manage,
evolve & work with us
• Value: Total solution that delivers an integrated
experience between telephony, contact center,
collaboration and third-party solutions
• Flexibility: Not confined to what you purchase today
• Mobile-First: Ability to work from anywhere, easily
• Recommended: Positive reviews from customers,
partners & analysts
“Mitel’s always
looking for a way to
give its customers
more compared to
many other companies
that just offer a phone
system.”– Kim Warrick,
Director of Client Services, NJ
Shares
© 2018 Mitel. Proprietary and Confidential.
Robust Features + Customization
20
Full-featured UCaaS solution that can
be tailored to meet unique demands
APIs
Software-based / open media
Native integrations
Custom third-party integrations
Site survivability
Telephony Screen Sharing Conferencing
Messaging Contact Center Team Collab