mixed results in turbulentmixed results in turbulent economy · use your existing mobile phone to...
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Mixed Results in TurbulentMixed Results in Turbulent Economyy
Revenue up 2.3%, far outpacing industry peersEBITDA margins down 4.3% driven primarily by rapid/steep drop in Canadian dollarp p p
Increased costs on ~10% of goods purchased in US dollarsFX loss on US payables versus FX gains last yearFX loss on US payables versus FX gains last yearReduced vendor incentives on programs linked to US/Can exchange rate
S lid b l h t ith $168 illi h b l dSolid balance sheet with $168 million cash balance and no bank debtCash tax rate lower than accounting tax rate due to remaining NOL and large CCA balance
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Rolled Out State of the ArtRolled Out State-of-the-Art Customer Kiosk
Improved in-store search andImproved in-store search and find
New “iPhone-like” 22 inch touch screenstouch screens
Real-time information on hot books and topics in the media
Simplified purchase with slide card
Customers and staff loveCustomers and staff love them!
Driving higher in-store sales
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sales…
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Launched PistachioLaunched Pistachio
Environmentally friendly selection of paper and gift; organic apothecary products fororganic apothecary products for everyday use
Two test stores opened
Wholesale launch of paper products into Indigo stores
Focus in coming year:Focus in coming year:refining product selection and in-store experienceopening a small number ofopening a small number of additional test stores expanding wholesale program with a US partner
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Opened Award Winning DesignOpened Award-Winning Design Stores
Four exciting new stores opened this year with six more planned prior to next holiday season
A rich and inviting bookstore at the core, but designed to prominently feature our high growth kids, gift and paper offerings
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Expanded Kids/Toy ProgramExpanded Kids/Toy ProgramExpanded kids programExpanded kids program included in all new stores, and retrofitted into 5 more existing stores last quarterq
Reinforces Indigo as a “must go” destination for families
A t kid b i b tA strong kids business boosts performance in other categories…
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Successfully Completed KeySuccessfully Completed Key Infrastructure Projectsj
Launched new Workforce Management SoftwareLaunched new Workforce Management SoftwareImproved control of store labour scheduling
Replaced Customer DatabaseConsolidated view of customer across all channels
Platform for new CRM and Loyalty programs launching over next 18 monthsover next 18 months
Upgraded SAP “Business Warehouse” Source of transactional data for all business analyticsSource of transactional data for all business analytics
Faster response and improved functionality
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Achieved “Best in Class” EmployeeAchieved Best-in-Class Employee Engagement Scoresg g
IIndigo Home Office
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How is Indigo Approaching TheHow is Indigo Approaching The Coming Year?g
We expect the economy to remain weak for the next 18+ monthsmonths
We continue to believe that books are great value and offer “comfort” in times of uncertainty
We have planned conservatively and cut discretionary spending
Our long term strategic focus has not changedOur long term strategic focus has not changed
We will continue to invest in key growth and infrastructure projects
We believe it is prudent to keep a very conservative balance sheet, but recognize that return of capital is an important issue for shareholders
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Our Long Term Strategic FocusOur Long Term Strategic Focus Has Not Changedg
Drive growth in our coreDrive growth in our core business
Simplify core processes andSimplify core processes and drive productivity improvement
Launch and grow new conceptsLaunch and grow new concepts
Achieve best-in-class employee engagementengagement
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We Will Continue to Invest in KeyWe Will Continue to Invest in Key Growth and Infrastructure Projects j
Targeted Store OpeningsTargeted Store Openings
Expansion of Kids/Toy Program
Expansion of Paper and Gift Programs
Pistachio Test
Launch of New Customer Relationship Management and Loyalty Programsand Loyalty Programs
Capacity and Efficiency Improvements for Our Distribution Center
Upgrades to our Core SAP “Engine”
Launch of “Shortcovers”
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“Shortcovers” Set to LaunchShortcovers Set to Launch
Shortcovers is a platform for digital reading and discovery
ibl b bil d iaccessible by any mobile deviceUse your existing mobile phone to find your next great read
A h b k blAccess chapters, books, blogs, magazines & new formats from top authors & users in bite-sized chunks
Create & share your ownCreate & share your own Shortcovers.
Sample for free. Buy a chapter, a digital download or the physical book
Save precious time
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A Few Words about “GivingA Few Words about Giving Back”…
$6.0 million contributed to date
““Writing on the Wall” documentary released fall 2007
Ontario provincial commitment of $120 million over 4 years to support school librariesschool libraries
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