mixit update -...

mixIT Update

We are continuing to progress with updates to mixIT and are excited to share the following

news with you. In this email we will provide the following:-

Communications generated and sent to customers, who book a demonstration or

purchase a Thermomix.

Dispatch update

Addition of ThermoServer to all Thermomix orders

Consultant details on invoice

Sales referrals

Dispatch

We are currently dispatching orders placed by 5th May. (Naturally there are some

exceptions while finance approvals are sought. If you are concerned about the progress

of an order prior to this date, please contact Customer Service.)

Consultants have experienced some difficulty matching Thermomixes they receive to the

correct customer. At the end of this update we have included images of labels indicating

how to identify the order number information on the box label. We are working to

include the customer name on each label.

Host Reward (2.6ltr ThermoServer)

At this stage mixIT does not allow for the free host reward (ThermoServer) to be added to a

Thermomix order after the order has been placed. This has meant that if a customer books a

delivery demonstration after the order is placed, a manual order for the free ThermoServer

has been required.

To minimise disruption to your business for an interim period we will automatically dispatch

the ThermoServer with every order. If a customer does not go on to hold their demonstration,

surplus ThermoServers must be returned to the Group Leader.

Please note this is an interim measure only until the process can be automated via mixIT.

Consultant details on invoices

We are aware that currently your details are being included on customer invoices. We are

working to rectify this as a priority.

Delivery Referrals

Please do not complete this field in the sales order process (step 3) unless you are unable to

deliver the Thermomix and need to have the delivery completed by another Consultant.

Customer Communication

In the following pages we have provided you with copies of all information received by a

customer throughout the progress of their customer journey. We have also included the

information you will receive at each stage.

Host Confirmation – sent to a host upon booking of their demo into mixIT

Guest Invitation – sent to a host to forward to their guests

Guest RSVP Page – when they RSVP, guests are directed to the below

Guest Confirmation – when a guest confirms their RSVP, they are invited to

complete this form and the information they provide populates their customer

record in MixIT:

E3 Order Confirmation – confirmation sent to a customer when you place their

Easy 3 TM5 order (includes Terms & Conditions of the Contract):

Dear Sir/Madam Thank you for choosing to purchase your Thermomix on our Easy Three payment option, please find attached the Terms and Conditions of this sale. Please select Agree for us to proceed with your purchase. Once this step has been completed we will take your first instalment and your Consultant will be in contact to arrange your delivery. Thank you. Thermomix Customer Service

Please select an option for Terms and Conditions

Agree Disagree

Thermomix in Australia and New Zealand 30 Ledgar Road, Balcatta WA 6021

Phone: 08 9276 6966

www.thermomix.com.au

Connect with us on Facebook, Twitter, Pinterest, Instagram, YouTube and Recipe Community

NOTICE: This email and any files transmitted with it, is intended solely for its addressee. The contents of this email may be confidential and/or may be legally privileged and any unauthorised access, disclosure, use of information or copying is strictly prohibited. If you have received this email in error, please notify the sender immediately by reply email and delete the original. Any use, dissemination, distribution or reproduction of this message by unintended recipients is not authorised and may be unlawful. Email is not secure and there is a risk messages may be corrupted in transmission. The sender does not warrant that the information is free of a virus or any other defect or error. The contents of this email do not necessarily represent the views of this Company.

https://system.netsuite.com/app/crm/common/merge/%7B%7Bdata.url%7D%7D&soid=%7B%7Bdata.soid%7D%7D&option=1&

https://system.netsuite.com/app/crm/common/merge/%7B%7Bdata.url%7D%7D&soid=%7B%7Bdata.soid%7D%7D&option=2&

tel:08%209276%206966

http://www.thermomix.com.au/

http://www.facebook.com/thermomixinaustralia#!/thermomixinaustralia

http://twitter.com/thermomixaus

http://www.pinterest.com/thermomixaus/

http://instagram.com/thermomixaus

http://www.youtube.com/user/thermomixaustralia

http://www.recipecommunity.com.au/

Order Confirmation – confirmation sent to a customer when you place their TM5

order, enclosing their copy & Terms and Conditions

Dear (Customer name)

This is to confirm your order number(s) XXXXXX has been received and payment processed.

Please find attached the terms and conditions and a copy of your Invoice.

Please keep in touch with your Consultant who can update you on the progress of your order.

This is an Auto Generated Email. Please do not respond to this email.

Kind Regards Customer Service Team

Thermomix in Australia and New Zealand 30 Ledgar Road, Balcatta WA 6021 Phone: 08 9276 6966 www.thermomix.com.au



tel:08%209276%206966








Dispatch Confirmation – confirmation sent to you once an order has been

dispatched


Please find attached the details of dispatch of your order (XXXX)

The serial number of the TM5 is (Thermomix serial number)

The Consignment Note Number is (Consignment note number) via (name of the carrier) Please follow this link for tracking (Tracking link)

Please note if you are tracking your consignment it may display "invalid tracking ID" up to 24 hours after this email. Please check again after 24 hours before querying your order.

Please be aware that there needs to be someone in attendance for the delivery. We do not accept any authority to leave, so each consignment needs to be signed for. In the event that a delivery is not made, a card will be left and the goods will be returned to the local post office or delivery centre for collection at your convenience.


Kind Regards

Customer Service Team.

Thermomix in Australia and New Zealand 30 Ledgar Road, Balcatta WA 6021 Phone: 08 9276 6966 www.thermomix.com.au



tel:08%209276%206966








Pick Up Confirmation – confirmation sent to you once an order is ready for

collection (Perth only)

Hi there,

Please find attached the details of your order (order number) which is now ready.

The serial number will be assigned on collection.


Kind Regards

Customer Service Team


Phone: 08 9276 6966




tel:08%209276%206966








Dispatch Confirmation – confirmation sent to a customer when their TM5 has

been dispatched to you

Accessories / Parts Order Confirmation – confirmation sent to a customer when

they have purchases from the e-shop, portal or buys parts, and payment has

been processed:


Thank you for your order number(s) (order number)

Please find attached a copy of your invoice.

We are busy processing your purchase and you will receive another email advising you of delivery.

Thank you.

Kind Regards



Phone: 08 9276 6966



NOTICE: This email and any files transmitted with it, is intended solely for its addressee. The contents of this email may be confidential and/or may be legally privileged and any unauthorised access, disclosure, use of information or copying is strictly prohibited. If you have received this email in error please notify the sender immediately by reply email and delete the original. Any use, dissemination, distribution or reproduction of this message by unintended recipients is not authorised and may be unlawful. Email is not secure and there is a risk messages may be corrupted in transmission. The sender does not warrant that the information is free of a virus or any other defect or error. The contents of this email do not necessarily represent the views of this Company.

tel:08%209276%206966








Accessories / Parts Order Confirmation – confirmation sent to a customer when

dispatch occurs for any e-shop, portal or parts orders:

Dear (Customer)

Please find attached the details of dispatch of your order (order number)

The Consignment Note Number is (consignment number) via (Carrier). Please follow this link for tracking (tracking link)

Please note when tracking your consignment it may display "invalid tracking ID" up to 24 hours after this email. Please check again after 24 hours before querying your order.

Please be aware that, there needs to be someone in attendance for the delivery. We do not accept any authority to leave, so each consignment needs to be signed for. In the event that a delivery is not made, a card will be left and the goods will be returned to the local post office or delivery centre for collection at your convenience.

This is an Auto Generated Email there is no need to respond.

Kind Regards



Phone: 08 9276 6966



NOTICE: This email and any files transmitted with it, is intended solely for its addressee. The contents of this email may be confidential and/or may be legally privileged and any unauthorised access, disclosure, use of information or copying is strictly prohibited. If you have received this email in error please notify the sender immediately by reply email and delete the original. Any use, dissemination, distribution or reproduction of this message by unintended recipients is not authorised and may be unlawful. Email is not secure and there is a risk messages may be corrupted in transmission. The sender does not warrant that the information is free of a virus or any other defect or error. The contents of this email do not necessarily represent the views of this Company.

tel:08%209276%206966








Consultant Welcome Letter – this is a copy of the first draft of our new look

Consultant Welcome letter, to give you an indication of what your new team

members will receive upon joining the business:

Parcelling Label Update – Below is an example of the label you will see on the

TM5 package, on the outside box. The red arrow indicates where you will find

the customer’s order number. (We are working on changes to the parcel

labelling system to include the customer name on the parcel label, as a

priority.)

Dispatch from Perth:

Dispatch from Melbourne or Brisbane:

mixit update -...

Documents